CNX

What CNX does

CNX (Computer Networx Ltd) is a Nelson-headquartered, New Zealand-owned IT managed services provider founded in 2001, serving primarily small and medium-sized businesses across the South Island with offices in Nelson and Christchurch. The company delivers a portfolio of managed services spanning cybersecurity (CNX Secure with SOC/SIEM tiers), backup and disaster recovery (CNX Vault and Geo-Redundant Vault), cloud and hybrid infrastructure (Azure, AWS, Google Workspace, plus a CNX-owned private cloud datacenter in New Zealand), IT support and consultancy, digital workplace, and learning services. Its core commercial vehicle is a three-tier Unlimited IT Plans subscription (Essentials, Standard, Premium) with fixed monthly fees, supplemented by project-based professional services revenue and a service desk model supported by dedicated account managers and technical consultants.

The underlying technology stack combines third-party platforms (Microsoft 365, Azure, AWS, Google Workspace, Sophos, Kaseya, VMware) with proprietary components (CNX Secure, CNX Vault, CNX Geo-Redundant Vault, CNX Private Cloud Datacentre, and the CNX Unlimited Service Desk). The company holds Microsoft Silver competencies across Small and Midmarket Cloud Solutions, Cloud Platform, Cloud Productivity, and Application Integration, plus Solutions Partner for Modern Work designation, and is a Sophos Gold Partner. Distribution is hybrid: direct sales and account management for enterprise clients, inside sales and subscription onboarding for SMBs, and channel partner co-sell with Microsoft, Sophos, AWS, HP, Kaseya, and VMware. In March 2026, CNX was acquired by Australian MSP First Focus, positioning it as the South Island foundation of First Focus's national New Zealand managed services platform while preserving the existing Nelson/Christchurch team and local brand.

Name

CNX

Legal name

Computer Networx Ltd

Website

https://cnx.co.nz

Company type

Private

Founded year

2001

Operating status

Acquired

Headcount range

11–50 employees

Short description

CNX (Computer Networx Ltd) is a Nelson-headquartered, New Zealand-owned IT managed services provider founded in 2001, delivering tiered managed IT plans, cybersecurity (CNX Secure), backup (CNX Vault), and cloud services to small and medium-sized businesses across the South Island, acquired by Australia's First Focus in March 2026.

Ownership category

akta.pro rank

Headquarters

HQ city

Nelson

HQ country

New Zealand

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services Subscription: CNX generates revenue through subscription-based unlimited IT plans with predictable, consistent fixed monthly fees. Plans include Essentials, Standard, and Premium tiers providing varying levels of IT support, cybersecurity, cloud services, and strategic planning.
2. IT Consulting and Professional Services: Additional revenue from tailored IT consulting, project management, system design, implementation, and training services beyond the base subscription plans.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels10 records

Core offering

CNX is an IT managed services provider that delivers bundled subscription-based IT support, cybersecurity (CNX Secure with SOC/SIEM), backup and disaster recovery (CNX Vault, Geo-Redundant Vault), cloud and hybrid infrastructure management, digital workplace and AI adoption services, and IT consulting to businesses across New Zealand. Offerings are packaged into three tiered Unlimited IT Plans (Essentials, Standard, Premium) with fixed monthly fees, complemented by professional services for projects and a 24/7 service desk.

Product overview

CNX is an IT managed services provider offering a unified portfolio of managed IT plans and professional services for businesses in New Zealand. The core offering consists of three Unlimited IT Plans tiers (Essentials, Standard, Premium) — fully customisable plans providing service desk, cybersecurity, cloud management, AI adoption, and strategic support at escalating levels. These plans are underpinned by discrete service verticals: Backup & Disaster Recovery (CNX Vault, hybrid cloud backup, disaster recovery, business continuity), CNX Secure cybersecurity (Secure Essentials, Standard, and Premium tiers with SOC/SIEM), Cloud/Hybrid/Managed Services (public, private, and hybrid cloud), IT Support & Consultancy (including virtual CIO, project management, networking), Digital Workplace solutions (AI-powered productivity packages across three tiers), and Learning & Development (Microsoft 365 and Copilot training).

Differentiator

Problem solved

Functional benefit

Brands

• CNX Secure: Complete cybersecurity SOC and SIEM service providing continual review against evolving cyber and digital landscape, business security and business data connections.
• CNX Vault
• CNX Geo-Redundant Vault
• CNX Wireless
• CNX Hosted
• CNX Server

Products and services

• Unlimited IT Plans Fully customisable managed IT support plans offered in three tiers (Essentials, Standard, Premium) that scale with businesses of all sizes, providing predictable fixed monthly fees, a service desk, and proactive monitoring.
• Unlimited Essentials Entry-level managed IT plan for businesses at the start of their IT journey, including cybersecurity essentials, digital workplace essentials, AI adoption and data risk readiness, service desk, managed public cloud environment, and priority response.
• Unlimited Standard Mid-tier managed IT plan for growing businesses, adding cybersecurity standard with SOC, digital workplace standard, AI empowerment and adoption support, 24x7 after-hours callout, and strategic planning and budgeting.
• Unlimited Premium Top-tier managed IT plan for medium to large businesses, adding cybersecurity premium with SOC and SIEM, digital workplace premium, AI adoption premium, managed infinite cloud with hybrid backups with defined RTO and RPO, business continuity planning, and ITIL alignment.
• Backup and Disaster Recovery Managed backup and disaster recovery services including fully managed CNX Vault, disaster recovery planning and execution, business continuity planning, secure data storage, data encryption, and virtual disaster recovery using hybrid cloud systems.
• CNX Secure Sophisticated cybersecurity service providing a complete SOC and SIEM model across three tiers: Secure Essentials (minimum security with next-generation firewall and endpoint antivirus), Secure Standard (24/7 SOC managed threat response with vulnerability scanning), and Secure Premium (advanced cybersecurity with data loss prevention, zero trust network access, and enterprise WPA3 wireless encryption).
• Cloud, Hybrid and Managed Services Integrated cloud computing and on-premises infrastructure management covering public cloud (Azure, AWS, M365, Entra ID, Google Workspace), hybrid solutions, private cloud datacentre hosted in New Zealand, and fully managed on-premise infrastructure.
• IT Support and Consultancy Comprehensive IT support and consulting services including IT roadmaps and budgeting, strategy planning, virtual CIO, networking design and implementation, change management support, project management, system reviews and audits, procurement, and software licensing.
• Digital Workplace Digital intelligence and workplace solutions across three tiers: Digital Workplace Essentials (AI readiness evaluation, data risk assessments), Standard (enhanced digital workplace, advanced information protection, online AI training), and Premium (automated data and risk management, enhanced AI optimisation, instructor-led AI training).
• Learning and Development Flexible training services covering Microsoft 365 introduction, Microsoft Teams deep dive, SharePoint and OneDrive collaboration, Teams Calling, Microsoft Word, Excel, Outlook fundamentals, solution training, and Microsoft Copilot AI usage.

Quantifiable outcome

• Over 15,000 support tickets closed in 2025
• +3 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core.

• First FocuscoreStrategic or Co-development Partner · 1 March 2026First Focus acquired CNX to establish a national managed services platform in New Zealand. CNX will form the foundation of First Focus's national platform, building on First Focus's decade of operating in Auckland. The existing CNX team remains in place. CNX CEO Paul Burt continues with First Focus leading South Island growth initiatives.
• MicrosoftcoreTechnology or IntegrationCNX holds multiple Microsoft competencies including Silver Small and Midmarket Cloud Solutions, Silver Cloud Platform, Silver Cloud Productivity, Silver Application Integration, and Solutions Partner for Modern Work. CNX delivers Microsoft 365, Azure, and related Microsoft solutions to clients.
• SophoscoreTechnology or IntegrationCNX is a Sophos Gold Partner and Sophos Synchronised Security Accredited Partner. CNX delivers Sophos cybersecurity solutions including next-generation managed firewalls, endpoint protection, and synchronised security to clients.
• AWS (Amazon Web Services)coreTechnology or IntegrationCNX has recently been awarded AWS partnership status and has already implemented AWS solutions for clients. CNX provides AWS cloud services including architecture design, migration, and managed services.
• Nelson Tasman Chamber of CommercecoreStrategic or Co-development PartnerCNX is a Strong Community partner with the Nelson Tasman Chamber of Commerce, participating in events like the Annual Aspire Conference.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• First Focus: Australian managed services provider and parent company of CNX following the March 2026 acquisition. Operates a near-identical managed IT services model with comparable Microsoft, Sophos, and cybersecurity partnerships across ANZ.
• The Instillery: NZ-based cloud and managed services provider serving SMB and mid-market customers across New Zealand with Microsoft, Azure, and cybersecurity capabilities — directly comparable to CNX's service stack and customer segments.
• Insomnia: NZ managed services provider specializing in cloud, infrastructure, and 24x7 IT support for NZ businesses. Comparable subscription-style managed IT offering targeted at SMB and mid-market NZ customers.
• Advantage: NZ managed services and IT solutions provider serving SMBs across the country with cloud, cybersecurity, and IT support offerings. Directly comparable in customer segment and service portfolio.
• Lexel: NZ and Australian IT services and managed services provider with comparable Microsoft, cloud, and cybersecurity partnerships. Targets similar SMB and mid-market segments across ANZ.
• MicroChannel: ANZ managed services and business software provider offering IT support, cloud, and cybersecurity to SMBs. Comparable subscription-based managed services model with similar Microsoft and security vendor partnerships.

Broad incumbents

• Datacom: One of the largest NZ-headquartered IT services providers offering managed services, cloud, cybersecurity, and consulting across ANZ. Broader portfolio than CNX but directly competes for NZ mid-market managed services deals.
• Spark NZ: NZ's largest telco with a substantial managed services and cloud division serving NZ SMB and enterprise. Competes with CNX in managed IT services with the advantage of bundled connectivity.
• DXC Technology: Global IT services giant offering managed services, cloud, and cybersecurity to enterprise and mid-market customers. Competes with CNX in NZ enterprise managed services with much broader global scale.
• NTT Data: Global IT services and managed services provider with a presence in ANZ. Overlaps with CNX in cloud, infrastructure management, and cybersecurity services for mid-market and enterprise customers.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/computer-networx-ltd
• Facebookfacebook.com/computernetworxnz
• Pinterestpinterest.com/cnx
• YouTubeyoutube.com/cnx
• Xtwitter.com/cnx
• Instagraminstagram.com/cnx

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles28 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CNX