What Steamatic Australia does

Steamatic Australia is a privately held property damage restoration company founded in 1986 by the Threlfall family and headquartered in Braeside, Australia. Operating as part of the broader Steamatic Group alongside sister brands Precision Laser Cleaning and Steamatic Global Recovery, the company delivers water damage, fire and smoke, mould, storm and flood, contents, and document recovery services through a franchise network of more than 40 locations nationwide. Service delivery is supported by 24/7 emergency response with a guaranteed on-site arrival within 24 hours, IICRC-certified technicians, and a proprietary technology stack that includes BioSweep photocatalytic oxidation, desiccant dehumidification, vacuum freeze drying (two of the largest units in Australia), laser cleaning, dry ice blasting, abrasive media blasting, the Esporta washing system, and 3D property scanning for insurer documentation. The business also holds alignment with AS-IICRC S500 (including the 2025 update) and S520 standards and is a member of the Restoration Industry Association (RIA) and AiBEC.

Steamatic's customer base is anchored to the insurance industry, with approved-provider status on panels for major Australian and global insurers and brokers including CGU, Suncorp, IAG, NRMA, APIA, Marsh, Aon, Sedgwick, McLarens, and HDI Global. Beyond insurers, the company serves loss adjusters, insurance brokers, insurance builders, facilities managers, and strata/owners corporations via six dedicated B2B support teams, plus a long tail of residential and commercial property owners reached through a national 1300 emergency line. Revenue is generated on a project/quote basis tied to insurance claim cycles, with pricing frameworks aligned to insurer expectations. The company's distribution model is franchise-based: corporate headcount (51-100 employees) supports a master-brand and network structure that handled more than 30,000 claims in the most recent reported year, making it one of Australia's largest regional restoration networks by claim volume.

Name

Steamatic Australia

Legal name

Steamatic Australia

Website

https://steamatic.com.au

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

Steamatic Australia is a private, franchise-based property damage restoration network operating 40+ locations nationwide, serving insurers, loss adjusters, facilities managers, and strata corporations with 24/7 emergency response for water, fire, mould, and storm events.

Ownership category

akta.pro rank

Product category

Property Damage Restoration Services

NAICS

Remediation Services (56291), Remediation Services (562910), Remediation and Other Waste Management Services (5629)

akta.pro primary industry

Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination) (BPALALAI)

akta.pro secondary industries

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Smoke, Soot & Odor Remediation (HSAPAOAD), Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI)

Keywords

• Property damage restoration
• Water damage remediation
• Fire and smoke restoration
• Mould remediation services
• Contents restoration services

Headquarters

HQ city

Braeside

HQ country

Australia

HQ region

Oceania

Offices39 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Restoration Services: Core revenue stream from emergency property damage restoration services including water damage, fire damage, flood and storm damage, and mould remediation. Services are delivered on a per-project basis to insurance companies, property owners, and facilities managers. Revenue is generated through insurance claims, direct property owner payments, and facility management contracts.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Steamatic Australia provides 24/7 emergency property damage restoration services, including water damage restoration, fire and smoke remediation, mould remediation, and storm and flood restoration, delivered through a franchise network of 40+ locations nationwide. The company uses proprietary technologies such as BioSweep photocatalytic oxidation, desiccant dehumidification, vacuum freeze drying, laser cleaning, dry ice blasting, abrasive media blasting, the Esporta washing system, and 3D property scanning. Services are primarily delivered on behalf of insurance companies, loss adjusters, insurance builders, insurance brokers, facilities managers, and strata/owners corporations.

Product overview

Steamatic Australia operates as a national disaster restoration network offering a comprehensive suite of services for property damage recovery. The core offering comprises water damage restoration, fire and smoke damage restoration, mould remediation, and storm/flood restoration services, all supported by 24/7 emergency response capability with guaranteed on-site arrival within 24 hours. The portfolio includes advanced technology solutions such as BioSweep Technology (photocatalytic oxidation decontamination), Desiccant Dehumidification (moisture extraction), Dry Ice Blasting, Laser Cleaning, Abrasive Media Blasting, Vacuum Freeze Dryer (document preservation), and the Esporta Washing Machine (soft furnishings cleaning). Digital services include 3D Property Scanning for insurance assessment. These technologies enable specialised restoration for diverse damage scenarios, while core services handle everything from emergency response through complete property restoration for residential, commercial, and industrial clients nationwide through over 40 locations.

Differentiator

Problem solved

Functional benefit

Brands

• Precision Laser Cleaning: Precision laser cleaning services offered as a separate brand under the Steamatic Group.
• Steamatic Global Recovery

Products and services

• Water Damage Restoration
• Fire and Smoke Damage Restoration Comprehensive remediation of fire and smoke damage, including soot removal, structural cleaning, and odour elimination using advanced technologies. Delivered to insurance claimants, property owners, and facilities managers.
• Mould Remediation Professional mould removal and remediation services to restore properties to safe, habitable conditions following water damage or contamination. Targeted at insurers, strata managers, and property owners.
• Storm and Flood Restoration Restoration services for properties affected by storm damage, flood events, and natural disasters, including debris removal and structural drying. Served to insurance carriers, government bodies, and property owners.
• Contents Restoration Restoration services for damaged personal belongings, furniture, documents, and valuables including pack-outs, cleaning, and off-site storage solutions. Used by insurance claimants and property owners.
• Document Recovery Specialised preservation and restoration of water-damaged documents, records, and archival materials using vacuum freeze-drying technology. Targeted at insurers, businesses, and property owners.
• 24/7 Emergency Response Round-the-clock emergency response service with guaranteed on-site arrival within 24 hours of initial call, supported by a nationwide network and 24/7 response centre at 1300 783 262. Available to insurers, facilities managers, and property owners.
• BioSweep Technology Service Decontamination and sanitisation service using photocatalytic oxidation to eliminate bacteria, viruses, mould, and unpleasant odours from surfaces and airspaces with eco-friendly oxidisers. Delivered to commercial, industrial, and residential clients.
• Laser Cleaning Service Non-abrasive, chemical and water-free precision surface cleaning using focused laser beams to remove contaminants such as rust, paint, grime, smoke, and soot without damaging underlying materials. Targeted at industrial and heritage restoration clients.
• Dry Ice Blasting Service Cryogenic cleaning service using solid carbon dioxide pellets that sublimate on contact for non-abrasive, sustainable, chemical-free removal of paint, rust, grease, grime, soot, and smoke damage. Used in fire restoration, mould remediation, and industrial equipment cleaning.
• Abrasive Media Blasting Service Surface preparation and cleaning service using sand, soda, garnet, glass bead, and steel grit blasting to remove contaminants, paint, rust, and coatings from various materials. Targeted at industrial and restoration clients.
• Desiccant Dehumidification Service Advanced moisture extraction service using desiccant materials to absorb humidity from air and building materials, effective in cooler temperatures and high-humidity environments. Used for water damage restoration projects.
• Vacuum Freeze Drying Service Lyophilisation service using two of the largest scale vacuum freeze dryers in Australia to preserve and restore water-damaged documents, photographs, books, textiles, and historical artifacts. Targeted at insurers, businesses, and heritage institutions.
• Esporta Washing Service Advanced hydraulic cleaning service for soft furnishings, clothing, and textiles that restores items to food-grade cleanliness, removing bacteria, viruses, mould, soot, and odours. Restores over 90% of soft contents to food-grade clean. Used by insurers and property owners.
• 3D Property Scanning Service Interactive, high-resolution 3D property documentation service for insurance providers to assess, record, and consolidate building and contents information after disaster events. Targeted at insurers, loss adjusters, and property owners.

Quantifiable outcome

• 30,000+ claims handled annually
• +3 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Restoration Industry Association (RIA)coreStrategic or Co-development PartnerSteamatic Australia is a proud member of the Restoration Industry Association (RIA), Australia's leading body for restoration professionals. Membership ensures the team is continuously up-to-date with cutting-edge methods for water, fire, and storm damage restoration, backed by robust knowledge and industry research.
• Institute of Inspection, Cleaning and Restoration Certification (IICRC)coreStrategic or Co-development PartnerSteamatic Australia's technicians are IICRC-certified, a globally recognised accreditation demonstrating expertise in cleaning, restoration, and inspection. The IICRC sets stringent guidelines for water damage, fire damage, and mould remediation, ensuring services meet the highest international standards.
• Australian Insurance Builders & Engineering Consultants (AiBEC)coreStrategic or Co-development PartnerSteamatic Australia is proud to be associated with AiBEC, the premier body representing Australia's insurance builders and engineering consultants. Through this partnership, the company works closely with expert professionals who specialise in assessing and repairing structural damage caused by natural disasters and other events.
• Precision Laser CleaningminorOthersRelated company under The Steamatic Group offering precision laser cleaning services as part of the broader service offering.
• Steamatic Global RecoveryminorOthersRelated company under The Steamatic Group offering global recovery services as part of the broader service offering.

Scale indicators6 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Rentokil Initial: Global hygiene and pest-control services group with adjacent cleaning and disinfection capabilities; competes in commercial specialist cleaning and represents a potential adjacent competitor for Steamatic's commercial hygiene services.
• Servpro: Large US-headquartered franchise restoration network with similar fire, water, and mould services; serves as a global benchmark for restoration franchise economics and technology adoption.
• Restoration 1: Multi-national restoration franchise group offering water, fire, mould, and contents restoration services; comparable operating model and insurance-panel-driven go-to-market.
• Spotless Group: Large Australian facility services provider offering cleaning, maintenance, and integrated facilities management — overlaps with Steamatic's commercial/industrial and facilities management restoration segment.

Direct peers

• Advantech Australia: Australian restoration and remediation services provider serving insurance panels with water, fire, and mould response capabilities in overlapping geographies.
• Paul Davis Restoration: Franchise restoration provider in Australia offering water, fire, storm, and mould remediation to insurance and commercial clients with a comparable geographic and service portfolio to Steamatic.
• ServiceMaster Restore: Australia's other major franchise-based restoration network offering water, fire, and mould damage restoration services to insurance panels and property owners — direct competitor for the same panel appointments and customer segments.
• BELFOR Australia: Australian arm of the global BELFOR property restoration group, providing disaster recovery, fire/water/mould remediation, and contents restoration to insurance and commercial customers — competes directly for panel work and large-loss claims.

Regional players

• Hydroclean: Australian specialist cleaning and restoration provider with water damage, flood, and fire restoration capabilities, focused on the Sydney and broader NSW market.

Others

• ISS A/S: Global facility services provider operating in Australia; relevant as an adjacent competitor and potential partner for facility management clients seeking integrated restoration and maintenance services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/steamaticaus
• Facebookfacebook.com/Steamatic-171660196255680
• LinkedInlinkedin.com/company/steamatic-australia

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Steamatic Australia