What Crystal ICT does

Crystal ICT B.V. is a Dutch healthcare-vertical ICT outsourcing specialist headquartered in Rijswijk, Netherlands. Founded in 2008, the company operates with approximately 65+ employees and delivers managed ICT services to 21 healthcare organizations across the Netherlands, supporting more than 21,000 healthcare workers and indirectly reaching around 50,000 clients (patients/residents) in elderly care, intellectual-disability care, youth care, medical diagnostics, and mental health. The firm positions itself as a long-term partner rather than a transactional vendor, with staff frequently embedded on-site at customer locations (e.g., Middin, Atlant, Zonnehuisgroep Amstelland, Brentano, Atalmedial, KOOS Utrecht) and customer relationships frequently spanning 10–12+ years.

The company's core product is MijnWerkPortaal, a cloud-based digital workplace portal built on Microsoft 365 and Azure Cloud that provides healthcare workers with single sign-on access to applications, files, email, and collaboration tools from any device. The platform integrates with Azure AD for identity and role-based access, Microsoft Intune for device management, and supports Conditional Access Controls; legacy application hosting is maintained via Citrix and VMware infrastructure. Surrounding product lines include Virtuele Citrix Werkplek, social intranet integration, and a suite of professional services — ICT-strategie (multi-year roadmaps), Advies & Beheer Zorgtechnologie (healthcare-tech vendor management including nurse-call systems), Projectmanagement, Infrastructuur, Consultancy (privacy, ISO/NEN compliance), Regievoering (ICT coordination across cloud, AI, robotics, domotics) and Beheer (servicedesk, second-line administration, system administration, monitoring). Crystal ICT holds ISO 9001, ISO/IEC 27001, and the Dutch healthcare-specific NEN 7510 certifications, and is a member of the Dutch Cybersecurity Assembly.

Crystal ICT generates revenue primarily through multi-year managed-services outsourcing contracts with healthcare organizations, augmented by professional-services revenue from project management, implementation, consulting engagements, and recurring subscription revenue from cloud services (MijnWerkPortaal subscriptions, Azure services, and Microsoft 365 licensing management). Pricing is quote-based and tailored to client size, service scope, and contract duration; service-desk support is bundled into contracts. The go-to-market is relationship-driven enterprise field sales with dedicated Account Managers, direct outreach, industry events, and referral leveraging. In June 2023, Crystal ICT was acquired by TSH (The Smart HOster), a fast-growing Dutch MSP backed by Strikwerda Investments; Crystal ICT continues to operate independently with its own brand, management (CEO Sammy Sheombarsingh), and employees, while gaining access to TSH scale and collaborating with Korton within TSH's healthcare vertical.

Name

Crystal ICT

Legal name

Crystal ICT B.V.

Website

https://crystalict.nl

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Crystal ICT is a Dutch healthcare-focused ICT outsourcing specialist delivering managed services, the MijnWerkPortaal Microsoft 365-based digital workplace, and 24/7 servicedesk support to 21 healthcare organizations serving 21,000+ healthcare workers, operating independently within the TSH group since June 2023.

Ownership category

akta.pro rank

Product category

Healthcare Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Infrastructure Outsourcing (IO) (BPAEAMAB)

akta.pro secondary industry

Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)

Keywords

• Managed IT services
• Healthcare ICT outsourcing
• Digital workplace solutions
• Cloud infrastructure management
• IT servicedesk support

Headquarters

HQ city

Rijswijk

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. ICT Outsourcing / Managed Services: Crystal ICT generates revenue primarily through long-term ICT outsourcing contracts with healthcare organizations. They take full responsibility for clients' ICT environments, including daily management, monitoring, and support services.
2. Professional Services: Revenue generated from project management, implementation services, consultancy engagements, and technical consulting for infrastructure projects, cloud migrations, and digital workplace deployments.
3. Cloud Services: Recurring revenue from cloud-based solutions including MijnWerkPortaal subscriptions, Azure services, and Microsoft 365 licensing management.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Crystal ICT provides full-scope ICT outsourcing for healthcare organizations in the Netherlands, centered on its proprietary MijnWerkPortaal digital workplace platform (built on Microsoft 365/Azure). It delivers managed services covering cloud infrastructure, servicedesk, security, project management, strategic ICT consulting, and healthcare-technology advisory through multi-year contracts with healthcare providers.

Product overview

Crystal ICT's product portfolio centers on MijnWerkPortaal, a unified Microsoft 365-based digital workplace that provides healthcare employees with single sign-on access to all applications, files, email, and collaboration tools from any device. MijnWerkPortaal serves as the core platform, complemented by social intranet integration for informal communication and a virtual Citrix workplace option for legacy application access. These digital workplace offerings are supported by a suite of professional services including ICT-strategie (strategic planning), advies & beheer zorgtechnologie (healthcare technology advisory), projectmanagement, infrastructuur (infrastructure design), consultancy (compliance and governance), regievoering (ICT coordination), and beheer (ongoing management). The company specializes in serving healthcare organizations and operates as part of the TSH/MSP group.

Differentiator

Problem solved

Functional benefit

Brands

• MijnWerkPortaal: A digital workplace solution enabling healthcare workers to access applications, files, email, and more via a single login from any device, anywhere. Based on Microsoft Office 365 and Azure Cloud.
• Crystal geeft ICT betekenis

Products and services

• MijnWerkPortaal A digital workplace portal that gives healthcare employees single sign-on access to all applications, files, email, and collaboration tools from any device via a browser, with role-based tile configurations. Targeted at Dutch healthcare organizations.
• Virtuele Citrix Werkplek A cloud-hosted virtual Citrix desktop environment that eliminates client hardware dependency and is maintained and upgraded centrally by Crystal ICT, designed for healthcare organizations running legacy or line-of-business applications.
• Beheer (Managed ICT Operations) Ongoing remote and on-site management of the client's ICT environment, delivered via a servicedesk, second-line administrators, system administrators, and a performance monitoring platform. For healthcare organizations outsourcing day-to-day ICT operations.
• ICT-strategie (ICT Strategy Consulting) Strategic ICT consulting engagement that produces a multi-year ICT roadmap aligned with the healthcare organization's care vision, including objectives, budgets, and a concrete project calendar.
• Advies & Beheer Zorgtechnologie Advisory and management services for healthcare technology, including nurse call system replacements, vendor request formulation, and ongoing management of requests, registrations, incidents, and reports.
• Infrastructuur (Infrastructure Design & Build) Design, build, and implementation of secure, stable, and future-proof ICT platforms integrating cloud and on-premises solutions across multiple vendors and partners.
• Regievoering (ICT Coordination) End-to-end ICT coordination service taking responsibility for the entire ICT environment and aligning all involved parties in cloud, AI, robotics, and domotics implementations.
• Consultancy ICT consultancy focused on privacy protection, breach prevention, risk management, and compliance with ISO and NEN standards.

Quantifiable outcome

• 90% of open service desk tickets resolved, exceeding the 75% target at Atalmedial
• +2 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• KortoncoreStrategic or Co-development Partner · 7 June 2023Korton is a healthcare-focused IT services company and part of TSH's healthcare vertical. Crystal ICT collaborates with Korton to strengthen TSH's combined healthcare offerings, sharing best practices and enabling mutual growth in the Dutch healthcare ICT market.
• MicrosoftcoreTechnology or IntegrationCrystal ICT's core technology platform is built on Microsoft 365 and Azure Cloud. They implement Microsoft-based solutions including Endpoint Manager, SharePoint Online, Exchange Online, and Teams for healthcare clients.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ChipSoft: Leading Dutch healthcare IT vendor (HiX EHR/EMR platform) serving hospitals and care institutions. Comparable healthcare-IT vertical focus, Dutch market, and similar customer base, though ChipSoft is product-led while Crystal ICT is services-led.
• NEXUS Nederland: Healthcare IT solutions provider serving Dutch hospitals and care organizations with EHR and clinical systems. Same healthcare vertical and Dutch geography, providing competing IT services to similar customer segments.
• Korton: Sister company under TSH, focused on healthcare IT services in the Netherlands. Most direct comparable: same parent, same healthcare vertical, similar customer profile, enabling natural cross-sell and competitive comparison within TSH's healthcare vertical.

Regional players

• Open Line: Dutch IT services and managed services provider with healthcare and SMB focus. Comparable scale, similar Microsoft-aligned managed services model, and overlapping Dutch mid-market customer profile.
• Total Solutions: Dutch managed services and cloud provider with a comparable mix of healthcare and SMB customers. Similar size and Microsoft-centric delivery model, competing for similar Dutch outsourcing contracts.

Broad incumbents

• PinkRoccade Healthcare: Part of the PinkRoccade group, providing IT solutions and services to Dutch healthcare and public-sector organizations. Larger, broader portfolio but overlapping healthcare-customer base and managed IT services offering.
• SLTN Group: Large Dutch managed services provider and IT integrator serving healthcare, government, and commercial clients. Comparable managed IT services and Microsoft-stack delivery, but at significantly greater scale and broader vertical mix.
• Conclusion Conclusion: Large Dutch IT services group with healthcare-focused business units providing managed services, cloud, and application development. Overlapping customer segments and Microsoft/cloud delivery capabilities, with much larger scale and broader portfolio.

Emerging players

• Zorgservice XL: Healthcare-focused IT and digital workplace services provider in the Netherlands. Direct overlap on the healthcare-vertical digital workplace theme, though typically serves smaller care providers than Crystal ICT's typical mid-sized customer base.
• Avantage (TSH group): TSH group sister company providing managed services and cloud solutions in the Netherlands. Same parent, same Microsoft-stack delivery, but focused on broader (non-healthcare) customer segments — useful for understanding intra-group synergies and competitive scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/crystal-ict-bv

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crystal ICT