ISTA Solutions
ISTA Solutions is a US-headquartered offshore staffing provider, founded in 2016, that supplies dedicated customer service, back-office, clinical, and medical scribe teams from the Philippines and South Africa to 100+ US healthcare businesses on a usage-based hourly model.
- Company typePrivate
- Founded2016
- HeadquartersHowell, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What ISTA Solutions does
ISTA Solutions is a privately held US-headquartered offshore staffing company, founded in 2016 in Howell, New Jersey, that provides dedicated remote teams — primarily from a 50,000-square-foot operations center in Makati City, Philippines, with a secondary base in South Africa — to US healthcare businesses. The company serves 100+ healthcare customers across medical billing firms, specialty pharmacies, nursing homes, home care providers, labs, and health centers, offering customer service, back-office (data entry, claims processing, census management), clinical staff (registered nurses, medical scribes), and remote-team services. Its underlying "technology" is primarily operational: an offshore staffing platform backed by a dedicated office campus, proprietary OPEX (Operational Excellence) training systems, a compliance monitoring system, and bespoke application development for client-specific workflows; no AI/ML, SDK, API, or software-product layer is disclosed.
Revenue is generated on a usage-based hourly billing model in which clients pay a flat hourly rate per remote employee while ISTA absorbs equipment, management, HR, recruiting, IT, and infrastructure costs. The company emphasizes 50% cost savings and 30% efficiency gains for clients, and notably does not require long-term contracts. Distribution is direct enterprise field sales targeted at healthcare operators, supplemented by referrals, case studies, and a multi-channel social presence (LinkedIn, Facebook, Instagram, TikTok). Operational scale is reported at 1,500+ remote employees processing 2M+ daily transactions, with SOC 2 (AICPA) and NPC (Philippines) compliance certifications as primary third-party validations. The company is led by CEO Debbie Weinfeld, President David Greisman, and CFO Shaya Hirshman, with a deep operational bench in the Philippines; it has no disclosed institutional investors, funding rounds, or M&A activity, suggesting a bootstrapped, founder/management-owned capital structure.
ISTA Solutions firmographics
Firmographics- Name
- ISTA Solutions
- Legal name
- ISTA Solutions
- Website
- https://istasolutions.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- ISTA Solutions is a US-headquartered offshore staffing provider, founded in 2016, that supplies dedicated customer service, back-office, clinical, and medical scribe teams from the Philippines and South Africa to 100+ US healthcare businesses on a usage-based hourly model.
- Ownership category
- akta.pro rank
ISTA Solutions industry classification
Industry- Product category
- Healthcare Business Process Outsourcing
- NAICS
- Temporary Help Services (56132), Temporary Help Services (561320)
- SIC
- Services-Employment Agencies (7361), Services-Help Supply Services (7363)
- akta.pro primary industry
- Healthcare Clinical & Allied Health Staffing (BPACADAJ)
Keywords
Where ISTA Solutions is headquartered
LocationHeadquarters
- HQ city
- Howell
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
ISTA Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Offshore Staffing Services: ISTA provides offshore staffing solutions where clients pay hourly rates for remote employees. The company covers all equipment costs (computers, headsets), management fees, and infrastructure costs. Revenue is generated through hourly billing for remote team members across customer service, back office, clinical staff, and other healthcare support functions.
- Management and Support Services: Comprehensive management services including HR support, recruiting, IT departments, and operational excellence support provided at no additional cost to clients, bundled with the hourly staffing rate.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Hourly Rate Model - All-Inclusive |
| Other | Pay-as-you-go | No Long-Term Contracts |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels7 records
ISTA Solutions product offering
Product offeringCore offering
ISTA Solutions provides dedicated offshore staffing teams from its Philippines operations headquarters to U.S. healthcare businesses, covering customer service, back-office administration, clinical staff (including registered nurses and medical scribes), and recruitment functions. Clients pay a single all-inclusive hourly rate while ISTA absorbs equipment, management, and infrastructure costs, with no long-term contracts required.
Product overview
ISTA Solutions operates as a strategic offshore staffing company specializing in healthcare operations support. The company offers a comprehensive portfolio of services built around dedicated remote teams staffed from its Philippines operations center. Core offerings include Customer Service Teams, Back Office Teams, Clinical Staff, and Remote Teams for various business functions. These are supported by internal departments including Recruitment Department, OPEX (Operational Excellence) Department, Compliance Department, and Employee Experience Department. The company also provides specialized Medical Scribe Services for clinical documentation. All services are delivered through managed offshore teams with US-based headquarters oversight, providing clients with complete operational infrastructure including HR support, recruiting, and IT departments at no additional cost.
Differentiator
Problem solved
Functional benefit
Products and services
- Offshore Staffing Services Core umbrella offering providing dedicated remote healthcare operations teams staffed from the Philippines operations center. Covers customer service, back-office administration, clinical staffing, and recruitment functions, including all equipment, management, training, and operational infrastructure for the client.
- Customer Service Teams Dedicated client-facing customer support teams that handle inbound inquiries, issue resolution, and ongoing communications on behalf of healthcare businesses.
- Back Office Teams
Quantifiable outcome
- 50% cost savings for clients compared to in-house teams
- +6 more outcomes
Companies that use ISTA Solutions
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles1 record
ISTA Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
ISTA Solutions partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- AICPA SOC for Service OrganizationscoreISTA Solutions maintains SOC 2 Type II compliance certification through the American Institute of Certified Public Accountants framework for service organizations. This certification demonstrates their commitment to security controls and operational excellence.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
ISTA Solutions competitors and assessment
Company assessmentDirect peers
- GeBBS Healthcare Solutions: Healthcare-focused offshore BPO providing RCM, coding, and back-office services from Philippines and India. Closely comparable to ISTA in vertical focus, delivery geography, and healthcare outsourcing service mix.
- Omega Healthcare Management Services: Large healthcare RCM and BPO provider with significant India-based delivery and US healthcare clients. Comparable in offshore delivery model, healthcare vertical focus, and back-office service offerings.
- AGS Health: Healthcare BPO specializing in RCM, coding, and clinical support with offshore delivery. Comparable in healthcare-only focus and offshore delivery model.
- Flatworld Solutions: Offshore staffing and BPO provider offering healthcare support, back office, and customer service from Philippines and India. Comparable offshore staffing model and service mix.
- Boldr: Offshore staffing provider with Philippines operations offering customer support and back-office teams to US clients. Directly comparable delivery geography and offshore staffing value proposition.
- Unity Communications: Offshore staffing and BPO company with Philippines delivery centers serving US healthcare and other verticals. Comparable in offshore staffing model and customer service/back-office offerings.
- SupportNinja: Offshore customer support and back-office staffing provider with Philippines operations. Comparable in offshore staffing delivery and customer service/back-office focus.
- Helpware: Offshore customer support, content moderation, and back-office services provider with Eastern European and Latin American delivery. Comparable offshore staffing model.
Broad incumbents
- TaskUs: Public digital outsourcing company with significant Philippines operations serving healthcare and other verticals. Comparable delivery geography and customer support/back-office services; broader scale and public-company resources.
- R1 RCM: Large US healthcare revenue cycle management company combining technology and offshore labor. Comparable in healthcare-only vertical focus and offshore delivery, though significantly larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ISTA Solutions social profiles
Digital presenceISTA Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
ISTA Solutions leadership team
Management profileNumber of profiles
Profiles20 records
ISTA Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ISTA Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ISTA Solutions
What does ISTA Solutions do?
ISTA Solutions provides dedicated offshore staffing teams from its Philippines operations headquarters to U.S. healthcare businesses, covering customer service, back-office administration, clinical staff (including registered nurses and medical scribes), and recruitment functions. Clients pay a single all-inclusive hourly rate while ISTA absorbs equipment, management, and infrastructure costs, with no long-term contracts required.
Is ISTA Solutions a public or private company?
ISTA Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ISTA Solutions founded?
ISTA Solutions was founded in 2016. It employs 251 to 500 people.
Where is ISTA Solutions based?
ISTA Solutions is headquartered in Howell, United States, in the North America region.
How does ISTA Solutions make money?
Two revenue lines are on record. Offshore Staffing Services are the primary driver. The others are management and Support Services.
Who are ISTA Solutions's main competitors?
Direct peers on record are GeBBS Healthcare Solutions, Omega Healthcare Management Services, AGS Health, Flatworld Solutions, Boldr, Unity Communications, SupportNinja and Helpware. Broad incumbents are TaskUs and R1 RCM.
Does ISTA Solutions have an API?
No public API is recorded for ISTA Solutions.
What industry is ISTA Solutions in?
ISTA Solutions's product category is Healthcare Business Process Outsourcing. Its primary akta.pro industry code is BPACADAJ, Healthcare Clinical & Allied Health Staffing. Its NAICS code is 56132 and its SIC code is 7361.