What Flatworld Solutions does

Flatworld Solutions is a privately held global outsourcing and automation services company founded in 2002, headquartered in Bangalore, India, with US headquarters in Princeton, New Jersey, and delivery operations spanning India, the Philippines, and the United States. The company employs 501-1,000 people across 10+ delivery centers serving more than 600 clients in over 60 countries, organized around three pillars: (1) traditional Business Process Outsourcing (call center, finance and accounting, healthcare BPO, mortgage support, insurance BPO, legal process outsourcing, engineering/CAD, creative services, transcription and translation, logistics); (2) Business Process Automation powered by a proprietary low-code/no-code platform and third-party RPA tools (UiPath, Blue Prism, Automation Anywhere, Microsoft Power Automate, IBM RPA); and (3) Artificial Intelligence services including generative AI, AI chatbots, intelligent document processing, image recognition, predictive analytics, AIOps, and the FLATWORLD Enterprise sub-brand for senior-led enterprise AI with MLOps governance. Certifications include ISO/IEC 27001:2022, SOC 2 Type 2, HIPAA, and Great Place to Work.

The company monetizes primarily through professional-services billing — project-based fees, time-and-materials, hourly rates ($20/hour for automation), per-transaction pricing, and FTE-based engagements — supplemented by a channel-driven Flatworld Partner Alliance that pays affiliates via CPL ($100-120 per SQL), CPA, and 10% revenue share for 12 months on referred client conversions. Go-to-market combines direct enterprise sales with US regional offices (Princeton plus targeted outreach to Los Angeles, Houston, Dallas, Atlanta, and Arizona), inside sales handling inbound, and a content/SEO-led demand engine. The customer base is horizontally diversified across verticals (technology, healthcare, mortgage, financial services, automotive, education, government, media) with named logos including Rogers, Fujitsu, MSN, Yale School of Management, Movement Mortgage, Alcon, ARI, Maximus, and Loomis.

Leadership is founder-led under CEO Jacob William (Founder, Owner, President and Group CEO) and President and COO David Antony. The company has no disclosed venture capital or private equity backing and operates a multi-entity structure (Flatworld Solutions Inc. in the US; Flatworld Solutions Pvt. Ltd. in India). Recent strategic emphasis has shifted toward productized AI and automation offerings, including the FLATWORLD Enterprise division, the Legal AI Bot, and proprietary tools such as Fulcrum SFA and MSuite, signaling a deliberate up-market pivot from pure FTE-based outsourcing toward higher-value AI-enabled services.

Name

Flatworld Solutions

Legal name

Flatworld Solutions Inc.

Website

https://flatworldsolutions.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Flatworld Solutions is a global BPO, BPA, and AI services firm founded in 2002, serving 600+ clients across 60+ countries via 10+ delivery centers in India, the Philippines, and the US. It delivers outsourcing, RPA-based automation, and enterprise AI across healthcare, mortgage, finance, legal, and engineering verticals.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Custom Computer Programming Services (541511), Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

akta.pro secondary industries

Business Rules & Decision Management Platforms (BRMS/DMN) (HDAEAKAG), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Business process outsourcing
• Business process automation
• IT outsourcing services
• Finance accounting outsourcing
• Healthcare BPO services

Headquarters

HQ city

Bangalore

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Business Process Outsourcing (BPO): Comprehensive outsourcing services across multiple verticals including call center, healthcare, mortgage, insurance, finance & accounting, and legal services. Revenue generated through project-based fees, hourly rates, and per-transaction pricing depending on service type and volume.
2. Software Development Services: Custom software development, mobile app development, web development, and IT consulting services delivered through onshore, offshore, or nearshore models. Revenue generated through project-based contracts and time-and-materials billing.
3. Business Process Automation (BPA): Automation consulting and deployment services including RPA implementation, workflow automation, and intelligent document processing. Revenue generated through consulting fees, implementation fees, and ongoing support contracts.
4. Engineering Services: Mechanical engineering, architectural 3D modeling, BIM, Revit, and CAD services. Revenue generated through project-based contracts.
5. Data Entry and Processing Services: Data entry automation, data management, web analytics, and research & analysis services. Revenue generated through hourly billing and per-record pricing.
6. Affiliate/Partner Referrals: Commission-based revenue through partner referrals, earning Cost-Per-Lead (CPL) for qualified leads, Cost Per Acquisition (CPA) for client acquisitions, and 10% revenue share for 12 months from referred client conversions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Flatworld Solutions is a global BPO, BPA, and AI services company that delivers outsourced business processes and technology services to small, medium, and large organizations. Its core offerings span call center, finance and accounting, healthcare BPO, mortgage support, insurance BPO, engineering (CAD/BIM), creative services, data management, legal process outsourcing, logistics, transcription, and translation services, alongside business process automation (RPA, intelligent document processing, AI chatbots), AI services (generative AI, ML consulting, image recognition), and custom software, web, mobile, and cloud development.

Product overview

Flatworld Solutions is a global BPO, BPA, and AI services company operating since 2002 that provides a broad portfolio of technology-driven outsourcing solutions organized across three pillars: (1) core BPO services — call center, software development (web, mobile, e-commerce, enterprise platforms), finance & accounting, engineering (CAD, BIM, mechanical), healthcare BPO (medical billing, coding, transcription), creative services (graphic design, video, 3D animation), data management, insurance BPO, mortgage support, legal process outsourcing, logistics, transcription, and translation; (2) automation services — Business Process Automation (BPA) powered by RPA (UiPath, Blue Prism, Automation Anywhere, Power Automate), AI, and ML, including intelligent document processing, AI chatbot development, image recognition, AIOps, email automation, data automation, cognitive process automation, and digital process automation; and (3) specialized AI and enterprise offerings — FLATWORLD Enterprise (senior-led enterprise AI division governed by MLOps), the Legal AI Bot for legal document analysis, Fulcrum SFA for sales force automation, and MSuite Mortgage Automation Tool. The company serves over 600 clients across more than 60 countries through 10+ global delivery centers.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center Services Inbound, outbound, virtual assistant, cold calling, and B2B lead generation call center services for organizations seeking customer support, sales, and telemarketing operations.
• Engineering Services (CAD, BIM, Revit, Mechanical) Mechanical engineering, architectural 3D modeling, BIM, Revit, and CAD design services for engineering firms, architectural practices, and construction companies.
• Software Development / Web & Mobile Application Development Custom software development including e-commerce (OpenCart, Shopify, WooCommerce, Magento), web development (PHP, Python, Node.js, React, Angular, Vue.js, Laravel), mobile apps (iOS, Android, Flutter, React Native, Xamarin), and enterprise solutions (SAP, Salesforce, Microsoft Dynamics).
• Finance & Accounting Services Accounting, bookkeeping, tax preparation support, virtual accounting, and CPA support services for accounting firms and financial institutions.
• Mortgage Support Services End-to-end mortgage processing support services including mortgage loan processing, underwriting, closing support, reverse mortgage support, and mortgage automation for lenders and banks.
• Healthcare BPO Services HIPAA-compliant medical billing, medical coding, revenue cycle management, medical transcription, and insurance eligibility verification services for hospitals, clinics, and medical practices.
• Creative Services Graphic design, video production, 3D animation, and other creative services for media and publishing clients.
• Data Services / Data Management Data entry, data processing, data management, and data automation services delivered via hourly billing and per-record pricing.
• Insurance BPO Services Insurance claims processing, policy administration, and back-office operations support for insurance carriers and agencies.
• Photo Editing Services Photo retouching, enhancement, and restoration services including AI-driven image analytics.
• RevOps Engineering Revenue operations diagnostics and engineering services for sales and marketing organizations.
• Business Process Automation (BPA) Services Automation consulting and deployment services powered by RPA (UiPath, Blue Prism, Automation Anywhere, Power Automate), AI, and ML, including workflow automation, intelligent document processing, AI chatbot development, cognitive automation, AIOps, email and data automation, digital process automation, digital customer onboarding, and digital quality control/compliance platforms.
• Data Science Services Data science, machine learning consulting, and predictive analytics services for AI-driven business insights.
• Research & Analysis Services Research and analysis services supporting business intelligence and decision-making.
• Legal Process Outsourcing Legal process outsourcing services including legal document drafting, research, and pre-litigation support.
• Customs Brokerage Services Customs brokerage support services for import/export compliance and documentation.
• Logistics Services Outsourced logistics services supporting supply chain and operations.
• Transcription Services Audio transcription services with custom API development for transcription workflows.
• Translation Services Language translation services for multilingual business communication.
• Artificial Intelligence (AI) Services AI solutions including predictive analysis, machine learning, generative AI, AI chatbot development, image recognition, AI process automation, and data science capabilities for enterprise clients.
• Cloud Computing & Infrastructure Services Cloud services including AWS, Azure, Google Cloud Platform, cloud migration, cloud-native application development, multi-cloud management, and infrastructure management.
• Web Analytics Services Clickstream analytics, dashboard creation, reporting and analytics, data auditing, data visualization, predictive analytics, prescriptive analytics, image and video analytics, and Google Analytics setup and configuration.
• FLATWORLD Enterprise Senior-led enterprise division focused on measurable enterprise value through AI infusion, policy-grounded responses, human-in-the-loop safeguards, and MLOps-governed model deployment.
• Legal AI Bot AI-powered bot solution that analyzes advanced contractual and judicial papers, researches and drafts legal documents, and automates pre-litigation processes for legal sector clients.
• Fulcrum SFA (Sales Force Automation) Sales force automation tool that streamlines sales and inquiry processes by handling sales leads through the entire sales funnel and tracking sales performance and conversion.
• MSuite Mortgage Automation Tool Specialized mortgage automation tool covering mortgage loan processing, underwriting, closing support, and reverse mortgage services for mortgage lenders.

Quantifiable outcome

• 40-50% operating cost savings for clients
• +3 more outcomes

Named customers13 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core, moderate and minor.

• UiPathcoreTechnology or IntegrationTechnology partnership for Robotic Process Automation (RPA) implementation. Flatworld Solutions utilizes UiPath's RPA platform to deploy automation solutions for clients, enabling sophisticated bots for round-the-clock operations with enhanced accuracy and speed.
• Blue PrismcoreTechnology or IntegrationStrategic RPA technology partner providing automation platform capabilities. Blue Prism's RPA tools are part of Flatworld's automation stack for delivering enterprise-grade process automation solutions.
• Automation AnywherecoreTechnology or IntegrationRPA technology partner offering cloud-native automation platform. Flatworld Solutions leverages Automation Anywhere for intelligent automation deployments across client environments.
• Microsoft Power AutomatecoreTechnology or IntegrationIntegration partnership for Microsoft ecosystem automation. Flatworld Solutions provides Power Automate implementation services as part of its automation portfolio.
• IBM Robotic Process AutomationmoderateTechnology or IntegrationEnterprise RPA technology partnership leveraging IBM's automation capabilities for complex enterprise automation deployments.
• Microsoft Partner NetworkcoreTechnology or IntegrationMicrosoft Partner status enabling Flatworld Solutions to deliver Microsoft-based solutions including Azure, Dynamics 365, Power Platform, and related Microsoft technologies.
• SalesforcemoderateTechnology or IntegrationCRM automation partnership providing Salesforce integration and implementation services. Flatworld offers Salesforce automation services as part of its business process automation offerings.
• OraclemoderateTechnology or IntegrationEnterprise partnership for Oracle ERP Cloud integration and services. Flatworld Solutions provides Oracle-related consulting and implementation services.
• ServiceNowcoreTechnology or IntegrationStrategic partnership providing ServiceNow implementation and managed services. Flatworld Solutions has completed multiple ServiceNow projects including IT Service Management, HR Service Delivery, and custom application development.
• TwiliomoderateTechnology or IntegrationBronze Technology Partner status for Twilio communications platform. Flatworld Solutions provides Twilio consulting and integration services.
• QuadratyxminorStrategic or Co-development PartnerStrategic partnership announced in newsroom for potential collaboration on technology solutions.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• TaskUs: Public-listed BPO/digital outsourcing firm serving customer experience, content moderation, and trust & safety with Philippines-heavy delivery — a comparable mid-tier BPO peer competing for US enterprise CX budgets.
• Firstsource Solutions: Indian-headquartered BPO/BPM firm with strong US healthcare, banking, and mortgage verticals plus digital automation capabilities — directly overlapping Flatworld's healthcare and financial services BPO footprint.
• Genpact: Global professional services firm headquartered in the US with major India delivery operations, focused on digital business operations, finance and accounting BPO, and AI-led process automation — directly overlapping Flatworld's core BPO/BPA verticals.
• Hinduja Global Solutions (HGS): Indian-headquartered BPO company with multi-vertical coverage (healthcare, banking, consumer, telecom) and US-focused digital CX services — comparable to Flatworld in scale, delivery model, and vertical mix.
• WNS Holdings: London-headquartered BPO firm with significant India delivery and vertical specialization across healthcare, mortgage, finance, and customer experience — closely mirroring Flatworld's industry-segment and delivery-center model.
• Sutherland Global Services: Global digital transformation and BPO firm with deep call-center and process-automation capabilities, leveraging nearshore/offshore delivery including the Philippines — closely matching Flatworld's geographic and service delivery model.
• Invensis Technologies: Bangalore-headquartered mid-tier BPO firm providing F&A, order management, IT services, and automation — highly comparable in size, geography, and service mix to Flatworld Solutions.
• TTEC (TeleTech): Customer experience technology and BPO provider with global delivery centers and AI-enabled CX solutions — a direct competitor for US enterprise call-center and customer support outsourcing contracts.

Broad incumbents

• Infosys BPM: BPO arm of Infosys, one of India's largest IT services groups, providing end-to-end business process management across F&A, customer service, and sourcing & procurement — a tier-1 incumbent to whom Flatworld frequently loses deals.
• Teleperformance: Largest global call-center BPO operator with multi-shore delivery (including India and the Philippines) — a tier-1 incumbent and direct competitor for large enterprise voice and customer-experience engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/flatworldindia
• YouTubeyoutube.com/FlatworldSolutions
• Facebookfacebook.com/FlatworldSolutions
• LinkedInlinkedin.com/company/flatworld-solutions
• Instagraminstagram.com/flatworldsolutions

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Flatworld Solutions