ITSV

What ITSV does

ITSV GmbH (IT-Services der Sozialversicherung GmbH) is the in-house IT services subsidiary of the Austrian social insurance system, founded in 2004 and headquartered in Vienna with a secondary location in Linz. It operates as the sole coordinator of IT activities for all Austrian social insurance carriers — ÖGK, AUVA, BVAEB, SVS, PV and KFA Wien — under direct government supervision, delivering end-to-end services spanning consulting, software development, operations, project management, security and 24/7 service desk operations. ITSV's technology stack covers the full enterprise IT estate: SAP HCM/BW/Fiori/Solution Manager through a top-10 worldwide SAP Customer Center of Expertise; data center and network infrastructure (Cisco ACI, SD-WAN, SD-Access, ISE); virtualization (VMware, Citrix); a DevOps toolchain (Jira, Confluence, Git, Jenkins, Ansible, Terraform); cloud platforms (AWS, Azure) governed by an in-house Cloud Center of Excellence (CCoE); and security tooling (IBM QRadar SIEM, Microsoft Defender XDR, MITRE ATT&CK). Its named product portfolio includes SV_box, SV_mail, SV_uc, SV_videokonferenz, SV_client/VDI, SV_sso, SV_sms_token, SV_remote, SV_emm, SV_epm, SV_container CDP, SV_tube, SV_survey, SV_whiteboard, visit-e (Ö-Cloud certified), and consumer apps MeineÖGK, EKO2go, MeineSV, MeinSafe and GreenCheck.

The business model is a managed-services, long-term contract structure under social-insurance procurement: ITSV does not sell to third parties at scale but is the embedded IT arm of its public owners, deriving revenue from institutional service fees. AI-augmented offerings are growing (ADOC document classifier, KAI cost-reimbursement AI, RPA via UiPath and Microsoft Power Automate) and the company is publicly positioning on Agentic AI in healthcare. Distribution is exclusively domestic (Austria), channeled via direct contracts with social insurance carriers, customer care centers (SV-Servicecenter and SV-Servicedesk), the SAP CoE, and consumer app stores; customer concentration is essentially 100% within the Austrian social security ecosystem.

The company employs over 850 staff (2024) and reports a near 50% female headcount, with 11 consecutive years of ISO/IEC 27001 certification, ISO 18295-1 customer care certification, ISO 27701 privacy certification, GDPR conformity (250 control points audited), and a SAP Customer CoE ranked top 10 worldwide. Documented cumulative IT cost savings for the Austrian social insurance system of approximately 394.6 million EUR (2007–2020) underpin its value proposition of efficiency and digital sovereignty. As a 100% in-house entity with no external shareholders, there are no funding rounds and no IPO trajectory; M&A and external investment activity are absent from the record.

Name

ITSV

Legal name

IT-Services der Sozialversicherung GmbH

Website

https://itsv.at

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

ITSV GmbH is the 100% in-house IT subsidiary of Austrian social insurance carriers, delivering end-to-end managed IT services, SAP operations, AI-augmented applications and digital health platforms for ÖGK, AUVA, BVAEB, SVS, PV and KFA Wien, serving 8.8 million insured Austrians.

Ownership category

akta.pro rank

Product category

Social Insurance IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

akta.pro secondary industries

ITSM Governance, Compliance & Audit Readiness (BPAEAJAM), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Social insurance IT
• EHealth services
• Government IT services
• Managed IT services
• Healthcare digitalization

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. IT Services to Austrian Social Insurance Carriers: ITSV GmbH generates revenue by providing comprehensive IT services to Austrian social insurance providers as a 100% in-house subsidiary. As a full-service IT provider, it delivers consulting, operations, software development, project management, and security services. Revenue is derived from service fees under long-term government/social insurance contracts. The company saved approximately 394.6 million EUR in IT costs for the Austrian social insurance system between 2007 and 2020, demonstrating cost efficiency as a key value driver.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

ITSV (IT-Services der Sozialversicherung GmbH) operates as a full-service IT provider for the Austrian social insurance system. It delivers consulting, operations, software development, project management, mobile solutions, and risk/security services to all Austrian social insurance carriers, serving 8.8 million insured citizens. The company runs critical infrastructure including data centers, networks, customer care centers, and a proprietary suite of SV_-branded products.

Product overview

ITSV (IT-Services der Sozialversicherung GmbH) operates as a full-service IT provider for the Austrian social insurance system, offering a platform-plus-products architecture. The core platform spans the complete IT value chain: consulting and services, operations and client solutions, project management, risk and security management, and software development. Named product offerings include: SV_box (secure data exchange, awarded Ö-Cloud seal), SV_mail (email/groupware), SV_uc (unified communication), SV_videokonferenz and visit-e (video consultation solution, Ö-Cloud certified), SV_client/SV_client VDI (physical and virtual desktop clients), SV_sms_token and SV_sso (security/authentication add-ons), SV_remote (remote support tool), SV_emm (mobile device management), SV_epm (enterprise project management), and SV_container CDP (container platform). AI-augmented offerings include ADOC (document classification) and KAI (cost reimbursement optimization). Collaboration tools encompass SV_tube (video platform), SV_survey (GDPR-compliant surveys), and SV_whiteboard (interactive whiteboard). Mobile applications include MeineSV, MeinSafe, EKO2go, GreenCheck (with 2nd level support), and MeineÖGK. Service layers include SV-Servicecenter and SV-Servicedesk, while specialized security services comprise SV-CERT (incident response) and CCoE (cloud compliance). The eCampus e-learning platform supports employee development.

Differentiator

Problem solved

Functional benefit

Products and services

• SV_box
• SV_mail
• SV_videokonferenz
• SV_client / SV_client VDI
• SV_container CDP
• SV_emm (Enterprise Mobile Management)
• SV_remote
• SV_epm (Enterprise Project Management)
• ADOC (Artificial Document Classifier)
• KAI (Kostenerstattung mit Artificial Intelligence)
• SV-Servicecenter
• SV-Servicedesk
• SV-CERT (Computer Emergency Response Team)
• CCoE (Cloud Center of Excellence)
• SV_IT Governance
• visit-e (Video Consultation)
• MeineÖGK App
• EKO2go App
• MeineSV App
• MeinSafe App
• GreenCheck App
• eCampus

Quantifiable outcome

• IT cost savings of approximately 394.6 million EUR in Austrian social insurance between 2007 and 2020
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration33 records

AI capability7 records

Feature18 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• weXeleratecoreStrategic or Co-development PartnerITSV cooperates with weXelerate, Europe's leading innovation hub, providing access to approximately 100 high-potential startups and other national and international partners. This collaboration enables ITSV to engage in joint innovation projects, exchange knowledge, and develop new digital solutions for the Austrian social security system.
• PMA (Project Management Austria)coreTechnology or IntegrationITSV uses project management methods of the Project Management Austria (PMA) and agile management approaches for its project portfolio. PMA provides standardized project management frameworks that ITSV applies across its IT projects.
• CERT (Computer Emergency Response Team)coreTechnology or IntegrationCooperation with CERT.at for national computer emergency response coordination and IT security threat intelligence.
• IHE (Integrating the Healthcare Enterprise) AustriaminorStrategic or Co-development PartnerIHE promotes the use of standards to ensure efficient health information sharing. ITSV participates in IHE Austria to support interoperability standards in Austrian healthcare IT systems.
• HTL GrieskirchenminorChannel Partner/ Reseller/ DistributorPartnership with HTL Grieskirchen (technical secondary school) for talent pipeline and potential joint educational programs.
• DigitalcityminorOthersDigitalcity is a Vienna-based digital initiative that ITSV partners with for digital skills and community engagement.
• OssbigminorOthersOssbig (Open Source Business Intelligence Group) partnership for open source business intelligence solutions.
• specialisterneminorOthersPartnership with specialisterne, an organization that supports people with autism spectrum conditions in IT careers, supporting diversity and inclusion in ITSV's workforce.
• ADV (Arbeitsgemeinschaft für Datenverarbeitung)coreStrategic or Co-development PartnerADV is Austria's largest independent IT user association. ITSV participates in ADV events and working groups including the ADV e-Government Konferenz, addressing digital administration and e-government topics.
• Internetoffensive ÖsterreichminorStrategic or Co-development PartnerThe Internet Offensive Österreich is Austria's digital economy initiative. ITSV participates in the IKT-Konvent and other events organized by the initiative, networking with digitalization-relevant industries.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• BRZ (Bundesrechenzentrum): Austrian federal IT service provider serving ministries and public administration. Directly comparable as a state-owned, captive IT services entity delivering infrastructure, workplace, and application services to a defined public-sector owner base, just as ITSV does for Austrian social insurance.
• AOK Systems: IT subsidiary of the German AOK health insurance system, providing SAP-centric core systems, data centers, and digital services to statutory health insurers. Closely comparable to ITSV's role as the IT arm of Austrian social insurance carriers.
• gematik GmbH: Germany's national agency for the digitalization of healthcare, responsible for telematics infrastructure, ePA, and e-prescription. Comparable in mission—operating the shared digital infrastructure of a national health insurance system—though gematik is regulator/standards body rather than operational IT provider.
• ITH icoserve: Austrian healthcare IT provider (tirol kliniken and Siemens partnership heritage) delivering clinical and administrative IT for hospitals and healthcare networks. Comparable as a domain-specialized Austrian health-IT services firm operating adjacent to ITSV's social-insurance scope.

Broad incumbents

• T-Systems: Deutsche Telekom's enterprise and public-sector IT services arm. Comparable as a large-scale IT services provider to government and regulated industries, though much broader in scope than ITSV's social-insurance focus.
• Atos: Global IT services group with a sizeable public-sector and healthcare practice. Comparable in delivery of managed IT, digital workplace, and security services to public-sector clients, but operates across many verticals beyond ITSV's social-insurance niche.
• Sopra Steria: European IT services group with strong public-sector footprint, including health and social security engagements. Comparable as a managed services and systems integrator to government and regulated clients across Europe.
• Capgemini: Global IT services and consulting firm with a dedicated public-sector and healthcare practice. Comparable in scale and breadth of IT services delivery to government and insurance clients, though far larger and more diversified than ITSV.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/702555/admin

Compliance17 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITSV