What Omnihub does

Omnihub, LLC is a Detroit-headquartered Microsoft Solutions Partner that delivers Dynamics 365-based software, integrations, and consulting services to retailers and adjacent verticals. The company specializes in implementing Dynamics 365 Commerce, Finance, Supply Chain, Sales, Customer Service, Contact Center, and Customer Insights, alongside Microsoft Azure, Power Platform, and Power BI, with a focus on omnichannel retailers operating physical stores, e-commerce, call centers, and distribution centers. Its customer base spans apparel, fashion, footwear, home furnishings, luxury goods, jewelry, distribution, manufacturing, consumer products, and nonprofit segments, with Ballard Designs (a Cornerstone Brands lifestyle retailer) as a publicly cited enterprise reference.

The core technology foundation is the Microsoft Dynamics 365 stack, extended by Omnihub's proprietary "Connect" series of retail ISV solutions: Pay by Link Connect (Adyen-integrated remote and mobile payments), Carrier Connect, Commerce Connect, Commerce Wishlist Connect, Commerce Case Connect, Commerce Inventory Visibility Connect, Commerce Product Label Connect, and Commerce Camera Connect. Several of these are listed on Microsoft AppSource, providing a global self-serve distribution channel. A Copilot AI solution built on Microsoft Copilot Studio is planned for release in 2026, representing the company's first AI-native product extension.

Omnihub's revenue model combines professional services (ERP, CRM, POS, and Commerce implementations, digital transformation consulting, global template design and rollout, project management, upgrades, post go-live support, and custom development) with recurring ISV subscription revenue from its Connect-series add-ons. Pricing is quote-based and not publicly disclosed, with multi-year enterprise contracts typical for the services side. Go-to-market is consultative and relationship-driven, targeting mid-to-large retailers through direct enterprise field sales, the Microsoft Partner Network co-sell motion, and AppSource marketplace listings. The company claims a 100% re-engagement rate with customers, reflecting a high degree of customer stickiness driven by deep integration into core retail operations.

Name

Omnihub

Legal name

Omnihub, LLC

Website

https://omnihub.us

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

101–250 employees

Short description

Omnihub is a Detroit-based Microsoft Solutions Partner that implements Dynamics 365 and sells proprietary ISV add-ons for omnichannel retailers and adjacent verticals including distribution, manufacturing, and nonprofits.

Ownership category

akta.pro rank

Product category

Retail Software Solutions

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Software Publishers (51321)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industries

Enterprise Service Bus (ESB) & Message-Oriented Middleware (HDAEACAE), Omnichannel Gateway Enablement (Online + In-store) (FSAMACAH)

Keywords

• Retail software solutions
• Dynamics 365 implementation
• Commerce integration software
• Isv retail solutions
• Digital transformation consulting

Headquarters

HQ city

Detroit

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Implementation and Consulting Services: Professional services revenue from ERP, CRM, POS, and Commerce implementations, digital transformation consulting, project management, and post go-live support services.
2. ISV Solutions: Revenue from proprietary Omnihub ISV solutions including Pay by Link Connect, Carrier Connect, Commerce Connect, and other retail-specific add-ons deployed on Microsoft Dynamics 365.
3. Custom Development: Revenue from tailored integrations and custom development when standard solutions fall short of customer requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Omnihub is a Microsoft Solutions Partner that delivers Microsoft Dynamics 365-based software, proprietary ISV integrations, and consulting services to help retailers and adjacent verticals modernize their operations. They sell a portfolio of retail-specific ISV solutions (Pay by Link Connect, Carrier Connect, Commerce Connect, and related modules) through Microsoft AppSource, and provide end-to-end ERP, CRM, POS, and Commerce implementation, custom development, and digital transformation services.

Product overview

Omnihub is a Microsoft Solutions Partner offering a comprehensive portfolio of Dynamics 365-based retail solutions. Their core platform is Microsoft Dynamics 365, which they extend through retail-specific ISV solutions (Connect series) including Pay by Link Connect, Carrier Connect, Commerce Connect, and several other modules. The portfolio includes Dynamics 365 Commerce for omnichannel retail, Dynamics 365 Finance and Supply Chain for back-office operations, Customer Service and Contact Center for customer engagement, and Customer Insights for AI-powered personalization. They augment the Microsoft ecosystem with Power Platform, Power BI, and their own proprietary ISV solutions designed to address common retail operational gaps. A Copilot AI solution is planned for 2026 release.

Differentiator

Problem solved

Functional benefit

Products and services

• Microsoft Dynamics 365 Implementation Services End-to-end consulting and implementation services for deploying Microsoft Dynamics 365 ERP, CRM, POS, and Commerce modules. Targeted at mid-to-large retailers and adjacent verticals undertaking digital transformation.
• Digital Transformation Consulting Consulting services guiding enterprises through digital transformation strategy, global template design and rollout, application and project advisory, and system and process optimization on the Microsoft Dynamics 365 platform.
• Custom Development and Integration Services Tailored integration and custom development services delivered when standard Microsoft Dynamics 365 configurations and off-the-shelf ISV solutions do not fully meet customer requirements.
• Post Go-Live Support Services Post-implementation support, upgrades, and version update services for Dynamics 365 customers, including ongoing system and process optimization.
• Pay by Link Connect All-in-one ISV solution integrating Adyen payment capabilities with Microsoft Dynamics 365, enabling mobile selling, remote in-store or call center payments, post-visit purchases, wholesale account management, and additional payment methods without physical devices. Distributed via Microsoft AppSource.
• Carrier Connect Retail-focused ISV solution for carrier integration within Dynamics 365 Commerce, streamlining shipping and fulfillment operations.
• Commerce Connect Core commerce integration solution providing additional functionality and integration capabilities connecting retail operations within the Microsoft Dynamics 365 ecosystem.
• Commerce Inventory Visibility Connect ISV solution providing real-time inventory visibility across retail locations, warehouses, and distribution centers, including available-to-promise dates, to improve fulfillment accuracy and reduce stockouts. Distributed via Microsoft AppSource.
• Commerce Wishlist Connect ISV solution that enables wishlist functionality within Microsoft Dynamics 365 Commerce for an enhanced retail customer experience.
• Commerce Case Connect ISV solution providing case management functionality for retail customer service operations within Microsoft Dynamics 365 Commerce.
• Commerce Product Label Connect ISV solution for generating and printing product labels integrated with Microsoft Dynamics 365 Commerce retail operations.
• Commerce Camera Connect ISV solution providing camera-based functionality for in-store visual operations within Microsoft Dynamics 365 Commerce.

Quantifiable outcome

• 100% re-engagement rate with customers
• +3 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature9 records

Partnerships

One partnership is on record.

• MicrosoftflagshipTechnology or IntegrationOmnihub is a trusted global Microsoft Solutions Partner specializing in Dynamics 365 implementations for retail. They leverage Microsoft Azure, Microsoft 365, Power Platform, and related technologies to deliver retail transformation solutions. Their solutions are built on and integrated with Microsoft's supported platforms, including Dynamics 365 Commerce, Finance, Supply Chain, Sales, Customer Service, and Copilot Studio.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Hitachi Solutions: Microsoft Solutions Partner with deep Dynamics 365 AX/Dynamics 365 practice serving retail, manufacturing, and professional services. Comparable to Omnihub as a similarly sized SI delivering D365 implementations plus proprietary add-ons, with overlapping retail vertical exposure.
• K3: Microsoft Dynamics partner specializing in retail, manufacturing, and fashion/footwear verticals with its own ISV extensions. Direct comparable to Omnihub's retail-vertical D365 SI-plus-ISV model and customer profile (apparel/fashion/footwear).
• Blue Horseshoe: Microsoft Dynamics 365 Supply Chain and Commerce implementation partner focused on distribution, retail, and manufacturing. Closely comparable to Omnihub's supply-chain-and-commerce delivery model for retailers and distributors.
• Slalom: Consulting firm with a substantial Microsoft Cloud practice (including Dynamics 365) and dedicated retail/consumer industry group. Comparable to Omnihub as a consultative D365 delivery partner with retail vertical specialization.
• Arbela Technologies: Microsoft Dynamics 365 SI partner with manufacturing, retail, and distribution focus and a library of proprietary extensions. Closely mirrors Omnihub's SI + ISV content library model on the D365 platform.

Broad incumbents

• Avanade: Joint venture of Accenture and Microsoft and the largest global D365 SI. Represents the dominant incumbent against which Omnihub competes for retail enterprise D365 engagements, with much broader scale and geographic reach.
• Capgemini: Global IT services firm with a sizeable Microsoft Business Applications practice including Dynamics 365. Overlaps with Omnihub in retail digital transformation work but operates as a broad SI rather than a retail-specialist.
• DXC Technology: Large global IT services provider with a Microsoft Dynamics 365 practice serving enterprise retail, manufacturing, and distribution clients. Competes with Omnihub on enterprise D365 deals at a much larger scale.
• HCLTech: Global IT services firm with a Microsoft ecosystem alliance and Dynamics 365 delivery capabilities across retail and consumer industries. Comparable as a large Microsoft partner competing for the same enterprise retail transformation budget.
• KPMG (Microsoft Business Solutions practice): Big Four firm with a dedicated Microsoft Dynamics 365 advisory and implementation practice, including retail and consumer markets. Competes with Omnihub on large, advisory-led D365 transformation engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/omnihub-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Omnihub