CNAI

Name

CNAI

Legal name

주식회사 씨앤에이아이

Website

https://cnai.kr

Company type

Private

Founded year

2019

Operating status

Operating

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software

NAICS

Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

Keywords

• Cloud contact center
• AI customer service
• Omnichannel support
• Speech analytics software
• Enterprise CRM platform

Headquarters

HQ city

Seoul

HQ country

South Korea

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. CHive-CX 云联络中心订阅服务: 基于云的联络中心解决方案（OmniChannel）订阅收费模式，按渠道模块（语音、聊天、留言板、邮件）和功能模块（BI、KMS、CRM）组合收费。面向中大型企业客户，提供定制化服务。

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

CNAI develops and sells CHive-CX, an AI-powered cloud contact center (AICC) platform that unifies phone, chat, board, and email consultations with integrated AI capabilities including proprietary speech-to-text (STT), chatbot, real-time text analysis, intelligent routing, BI analytics, CRM, and knowledge management. The offering is delivered as a cloud subscription service for mid-to-large Korean enterprises across financial, e-commerce, pharmaceutical, fashion, and public sectors.

Product overview

CNAI offers a unified cloud contact center platform called CHive-CX (Cloud AI Contact Center), which provides an omnichannel customer service solution combining phone, chat, board, and email consultations into a single integrated system. The core CHive-CX platform is enhanced with AI-powered modules including the Hivee chatbot, STT (speech-to-text), Text Analyzer, KMS knowledge management, BI analytics, CRM integration, and recording services. Additional modules include HR services and specialized solutions for customer journey management, quality assurance evaluation, and survey management.

Differentiator

Problem solved

Functional benefit

Brands

• CHive-CX: Cloud contact center solution offering omnichannel customer service including phone, chat, board, and email consultation with AI capabilities (STT, chatbot, QA evaluation).
• CHive-KMS

Products and services

• CHive-CX Cloud AI Contact Center AI-powered cloud contact center (AICC) platform providing omnichannel customer service management across phone, chat, board/email consultations with integrated AI capabilities including proprietary STT, chatbot, BI analytics, KMS, and CRM. Designed for mid-to-large Korean enterprises across financial, e-commerce, pharmaceutical, fashion, and public sectors.
• Chatbot Hivee (챗봇 하이비) AI chatbot service branded as 'Hivee' providing automated customer service with tree-type scenario flows, keyword detection, profanity filtering, customer journey management, and customizable UI aligned to each client's brand identity (deployed for Ralph Lauren, etc.).

Quantifiable outcome

• 多渠道结构改为单一渠道多用途（Single Channel Multi-Use）后，生产率显著提升
• +3 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature12 records

Partnerships

Five partnerships are on record, tiered minor, core and flagship.

• 한국정보통신학회 (韩国信息通信学会)minorOthers · 1 January 2024CNAI技术研究所持续在韩国信息通信学会夏季和秋季综合学术大会上发表论文，2023年发表2篇，2024年发表5篇（包括优秀论文奖），提升公司技术公信力。
• 이지앤웰니스 (e-Zn Wellness) - 技术转让coreOEM/ Whitelabel/ Licensing Partner · 26 July 2023CNAI将'来电者定制型咨询师推荐方法及装置'专利技术转让给이지앤웰니스，技术被应用于心理咨询中心的咨询师匹配系统。转让流程包括技术协商、价值评估、合同谈判和实施管理。
• 이지앤웰니스 (e-Zn Wellness)coreStrategic or Co-development Partner · 17 February 2022CNAI与专注于职场身心健康的이지앤웰니스签订战略业务合作协议（MOU），共同研发AI驱动的咨询师推荐算法。 CNAI将自研的'来电者定制型咨询师推荐方法及装置'专利（10-2544763호）技术转让给이지앤웰니스，用于心理咨询中心的咨询师匹配优化。
• 순천향대학교 산학협력단 (顺天乡大学产学合作团)minorStrategic or Co-development Partner · 1 January 2021与顺天乡大学产学合作团签订业务协议，在人才培养、技术研发等方面开展合作。
• KS한국고용정보 (KS韩国雇用信息)flagshipStrategic or Co-development Partner · 1 January 2019CNAI是KS韩国雇用信息的AI子公司（2019年设立）。 KS韩国雇用信息拥有26年BPO服务经验和6,500+专业员工，提供客户中心运营和CRM服务，是韩国BPO行业的领先企业。 CNAI为其提供AI联络中心技术支持，双方在AICC（AI联络中心）领域深度合作。

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Genesys: Global cloud CCaaS leader (Genesys Cloud CX) offering AI-powered omnichannel routing, workforce engagement, and conversational AI. Competes with CHive-CX in multinational accounts considering Korea deployments and sets the global benchmark for AI-driven contact center capabilities.
• Talkdesk: AI-first cloud CCaaS vendor offering omnichannel routing, AI agents, workforce engagement and analytics as a packaged enterprise platform. Closely comparable product story to CHive-CX in terms of AI-augmented cloud CCaaS for mid-to-large enterprises.
• ChannelTalk: Korean-founded (Channel.io) customer-conversation platform providing chat, chatbot, CRM and contact-center tooling for e-commerce/SaaS customers in Korea. A direct peer in the Korean CCaaS/conversational CX market with overlapping product modules (chat, chatbot, KMS) and customers in commerce verticals.
• Five9: Pure-play cloud CCaaS vendor focused on AI-driven customer experience, omnichannel routing and contact-center analytics. Closely comparable product category (cloud CCaaS with AI/BI) and similar enterprise customer base as CNAI, though at much larger scale.
• Twilio (Twilio Flex / Twilio Voice): Cloud communications platform providing programmable voice/SMS, Flex contact center, and conversational AI building blocks used by enterprises globally to assemble CCaaS solutions. Comparable in delivery model (cloud APIs) and target enterprise customers, though Twilio is developer-first versus CNAI's packaged OmniChannel approach.
• NICE Information Services Korea (NICE I.C.T): Korea's largest domestic contact-center / CTI / CCaaS vendor serving the same Korean enterprise market (finance, public sector, telcos) with comparable OmniChannel solutions. NICE is the incumbent CNAI is most directly competing against for mid-to-large Korean customers.

Broad incumbents

• LG CNS: Korean IT services conglomerate providing contact-center / customer engagement / AI solutions to large Korean enterprises (finance, public, manufacturing). A broad incumbent competitor with deeper systems-integration muscle but less specialization in AI-native CCaaS than CNAI.
• Samsung SDS (Samsung Contact / Nexplant): IT arm of Samsung providing enterprise contact-center, cloud (Samsung Cloud Platform) and AI solutions to Korean conglomerates and multinationals. A broad incumbent that overlaps with CNAI's enterprise CCaaS offering, especially for Samsung and conglomerate accounts.
• Kakao Enterprise (Kakao i Cloud / Kakao Business): Kakao's enterprise spin-off providing AI contact center, chatbot (Kakao i), and CX solutions integrated with KakaoTalk channel. A direct platform overlap with CHive-CX (KakaoTalk is one of CNAI's integrated channels) and a formidable Korean competitor backed by the dominant Korean messaging app.
• Naver Cloud (Naver Works / NAVER CLOUD PLATFORM): Naver's enterprise cloud and collaboration arm offering Smart Contact Center / chatbot / conversational AI bundled with Naver's broader cloud platform and HyperCLOVA LLM. A Korean tech giant incumbent that overlaps with CHive-CX but competes via a much wider portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC1QlwYLUuvdaaeLeBQSj__A
• Facebookfacebook.com/CNAIblog
• Instagraminstagram.com/cnai__official?igshid=YmM0MjE2YWMzOA==

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CNAI