CNAI
- Company typePrivate
- Founded2019
- HeadquartersSeoul, South Korea
- Headcount—
- GTM typeB2B
- OfferingSoftware
CNAI firmographics
Firmographics- Name
- CNAI
- Legal name
- 주식회사 씨앤에이아이
- Website
- https://cnai.kr
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Ownership category
- akta.pro rank
CNAI industry classification
Industry- Product category
- Cloud Contact Center Software
- NAICS
- Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
Keywords
Where CNAI is headquartered
LocationHeadquarters
- HQ city
- Seoul
- HQ country
- South Korea
- HQ region
- Asia
Offices2 records
Markets served
CNAI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- CHive-CX 云联络中心订阅服务: 基于云的联络中心解决方案（OmniChannel）订阅收费模式，按渠道模块（语音、聊天、留言板、邮件）和功能模块（BI、KMS、CRM）组合收费。面向中大型企业客户，提供定制化服务。
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
CNAI product offering
Product offeringCore offering
CNAI develops and sells CHive-CX, an AI-powered cloud contact center (AICC) platform that unifies phone, chat, board, and email consultations with integrated AI capabilities including proprietary speech-to-text (STT), chatbot, real-time text analysis, intelligent routing, BI analytics, CRM, and knowledge management. The offering is delivered as a cloud subscription service for mid-to-large Korean enterprises across financial, e-commerce, pharmaceutical, fashion, and public sectors.
Product overview
CNAI offers a unified cloud contact center platform called CHive-CX (Cloud AI Contact Center), which provides an omnichannel customer service solution combining phone, chat, board, and email consultations into a single integrated system. The core CHive-CX platform is enhanced with AI-powered modules including the Hivee chatbot, STT (speech-to-text), Text Analyzer, KMS knowledge management, BI analytics, CRM integration, and recording services. Additional modules include HR services and specialized solutions for customer journey management, quality assurance evaluation, and survey management.
Differentiator
Problem solved
Functional benefit
Brands
- CHive-CX: Cloud contact center solution offering omnichannel customer service including phone, chat, board, and email consultation with AI capabilities (STT, chatbot, QA evaluation).
- CHive-KMS
Products and services
- CHive-CX Cloud AI Contact Center AI-powered cloud contact center (AICC) platform providing omnichannel customer service management across phone, chat, board/email consultations with integrated AI capabilities including proprietary STT, chatbot, BI analytics, KMS, and CRM. Designed for mid-to-large Korean enterprises across financial, e-commerce, pharmaceutical, fashion, and public sectors.
- Chatbot Hivee (챗봇 하이비) AI chatbot service branded as 'Hivee' providing automated customer service with tree-type scenario flows, keyword detection, profanity filtering, customer journey management, and customizable UI aligned to each client's brand identity (deployed for Ralph Lauren, etc.).
Quantifiable outcome
- 多渠道结构改为单一渠道多用途（Single Channel Multi-Use）后，生产率显著提升
- +3 more outcomes
Companies that use CNAI
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles6 records
CNAI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability10 records
Feature12 records
CNAI partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor, core and flagship.
- 한국정보통신학회 (韩国信息通信学会)minorCNAI技术研究所持续在韩国信息通信学会夏季和秋季综合学术大会上发表论文，2023年发表2篇，2024年发表5篇（包括优秀论文奖），提升公司技术公信力。
- 이지앤웰니스 (e-Zn Wellness) - 技术转让coreCNAI将'来电者定制型咨询师推荐方法及装置'专利技术转让给이지앤웰니스，技术被应用于心理咨询中心的咨询师匹配系统。转让流程包括技术协商、价值评估、合同谈判和实施管理。
- 이지앤웰니스 (e-Zn Wellness)coreCNAI与专注于职场身心健康的이지앤웰니스签订战略业务合作协议（MOU），共同研发AI驱动的咨询师推荐算法。 CNAI将自研的'来电者定制型咨询师推荐方法及装置'专利（10-2544763호）技术转让给이지앤웰니스，用于心理咨询中心的咨询师匹配优化。
- 순천향대학교 산학협력단 (顺天乡大学产学合作团)minor与顺天乡大学产学合作团签订业务协议，在人才培养、技术研发等方面开展合作。
- KS한국고용정보 (KS韩国雇用信息)flagshipCNAI是KS韩国雇用信息的AI子公司（2019年设立）。 KS韩国雇用信息拥有26年BPO服务经验和6,500+专业员工，提供客户中心运营和CRM服务，是韩国BPO行业的领先企业。 CNAI为其提供AI联络中心技术支持，双方在AICC（AI联络中心）领域深度合作。
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
CNAI competitors and assessment
Company assessmentDirect peers
- Genesys: Global cloud CCaaS leader (Genesys Cloud CX) offering AI-powered omnichannel routing, workforce engagement, and conversational AI. Competes with CHive-CX in multinational accounts considering Korea deployments and sets the global benchmark for AI-driven contact center capabilities.
- Talkdesk: AI-first cloud CCaaS vendor offering omnichannel routing, AI agents, workforce engagement and analytics as a packaged enterprise platform. Closely comparable product story to CHive-CX in terms of AI-augmented cloud CCaaS for mid-to-large enterprises.
- ChannelTalk: Korean-founded (Channel.io) customer-conversation platform providing chat, chatbot, CRM and contact-center tooling for e-commerce/SaaS customers in Korea. A direct peer in the Korean CCaaS/conversational CX market with overlapping product modules (chat, chatbot, KMS) and customers in commerce verticals.
- Five9: Pure-play cloud CCaaS vendor focused on AI-driven customer experience, omnichannel routing and contact-center analytics. Closely comparable product category (cloud CCaaS with AI/BI) and similar enterprise customer base as CNAI, though at much larger scale.
- Twilio (Twilio Flex / Twilio Voice): Cloud communications platform providing programmable voice/SMS, Flex contact center, and conversational AI building blocks used by enterprises globally to assemble CCaaS solutions. Comparable in delivery model (cloud APIs) and target enterprise customers, though Twilio is developer-first versus CNAI's packaged OmniChannel approach.
- NICE Information Services Korea (NICE I.C.T): Korea's largest domestic contact-center / CTI / CCaaS vendor serving the same Korean enterprise market (finance, public sector, telcos) with comparable OmniChannel solutions. NICE is the incumbent CNAI is most directly competing against for mid-to-large Korean customers.
Broad incumbents
- LG CNS: Korean IT services conglomerate providing contact-center / customer engagement / AI solutions to large Korean enterprises (finance, public, manufacturing). A broad incumbent competitor with deeper systems-integration muscle but less specialization in AI-native CCaaS than CNAI.
- Samsung SDS (Samsung Contact / Nexplant): IT arm of Samsung providing enterprise contact-center, cloud (Samsung Cloud Platform) and AI solutions to Korean conglomerates and multinationals. A broad incumbent that overlaps with CNAI's enterprise CCaaS offering, especially for Samsung and conglomerate accounts.
- Kakao Enterprise (Kakao i Cloud / Kakao Business): Kakao's enterprise spin-off providing AI contact center, chatbot (Kakao i), and CX solutions integrated with KakaoTalk channel. A direct platform overlap with CHive-CX (KakaoTalk is one of CNAI's integrated channels) and a formidable Korean competitor backed by the dominant Korean messaging app.
- Naver Cloud (Naver Works / NAVER CLOUD PLATFORM): Naver's enterprise cloud and collaboration arm offering Smart Contact Center / chatbot / conversational AI bundled with Naver's broader cloud platform and HyperCLOVA LLM. A Korean tech giant incumbent that overlaps with CHive-CX but competes via a much wider portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
CNAI social profiles
Digital presenceCNAI financial estimates
Financial estimateRevenue estimate
Valuation estimate
CNAI leadership team
Management profileNumber of profiles
Profiles3 records
CNAI funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CNAI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CNAI
What does CNAI do?
CNAI develops and sells CHive-CX, an AI-powered cloud contact center (AICC) platform that unifies phone, chat, board, and email consultations with integrated AI capabilities including proprietary speech-to-text (STT), chatbot, real-time text analysis, intelligent routing, BI analytics, CRM, and knowledge management. The offering is delivered as a cloud subscription service for mid-to-large Korean enterprises across financial, e-commerce, pharmaceutical, fashion, and public sectors.
Is CNAI a public or private company?
CNAI is a private company. It is classified as corporate owned and is currently operating.
When was CNAI founded?
CNAI was founded in 2019.
Where is CNAI based?
CNAI is headquartered in Seoul, South Korea, in the Asia region.
How does CNAI make money?
One revenue line is on record: CHive-CX 云联络中心订阅服务.
Who are CNAI's main competitors?
Direct peers on record are Genesys, Talkdesk, ChannelTalk, Five9, Twilio (Twilio Flex / Twilio Voice) and NICE Information Services Korea (NICE I.C.T). Broad incumbents are LG CNS, Samsung SDS (Samsung Contact / Nexplant), Kakao Enterprise (Kakao i Cloud / Kakao Business) and Naver Cloud (Naver Works / NAVER CLOUD PLATFORM).
Does CNAI have an API?
No public API is recorded for CNAI.
What industry is CNAI in?
CNAI's product category is Cloud Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAHAEAC, Customer Experience (CX) & Digital Experience. Its NAICS code is 56142 and its SIC code is 7372.