What HVO-Querido does

HVO-Querido is a Dutch non-profit social care and welfare organization headquartered in Amsterdam at Eerste Ringdijkstraat 5, founded in 1904 through the merger of HVO and the Queridostichting. The organization delivers an integrated continuum of services for vulnerable populations across Amsterdam's seven stadsdelen (city districts), including emergency shelter (Maatschappelijke Opvang), protected and 24-hour residential living (Beschermd Wonen), long-term care under the Wet langdurige zorg (Wlz) for approximately 500 clients, ambulatory outreach teams, day activities (dagbesteding), vocational learning workplaces (ReStyle, De Nieuwe Heelmeesters, De Natuurkamer), financial and administrative guidance, forensic care, sex worker support, and the Centrum tegen Mensenhandel (Center Against Human Trafficking). Specialized segments served include people experiencing homelessness, individuals with psychiatric or psychosocial vulnerabilities, families at risk, youth aged 18-23, victims of exploitation, undocumented individuals, and people with judicial titles. The technology backbone consists of MijnHVO-Querido (a digital client portal for self-service access to reports and hybrid care video consultations), with no disclosed AI/ML components.

The organization's distinctive methodology centers on ervaringsdeskundigheid (peer expertise), operationalized through the Howie the Harp Amsterdam one-year training program (accredited December 2025) and the new MOED professional track launching September 2026. HVO-Querido runs an in-house onderzoeksbureau that co-developed the Social Network First research framework with Hogeschool Inholland and HvA, producing evidence-based methodology for eight categories of network support interventions. The Herstelbureau (Recovery Bureau), established 2012, delivers recovery groups and WRAP training across multiple Amsterdam locations.

The business model is government-contract funded: HVO-Querido is primarily paid through municipal contracts with the Gemeente Amsterdam for Wmo services (Maatschappelijke Opvang and Beschermd Wonen) and national Wlz reimbursements, supplemented by training fees (e.g., MOED at €3,050 per participant), the Vrienden van HVO-Querido donation program, and StreetSmart contributions. All direct client services (housing, shelter, care, day activities) are provided free of charge to end users. Distribution is direct, through owned residential facilities, district-based ambulatory teams, and learning workplaces. The Clientwaarderingsonderzoek (Client Satisfaction Survey) covered 600 clients across approximately 30 locations in 2024.

Name

HVO-Querido

Legal name

HVO-Querido

Website

https://hvoquerido.nl

Company type

Private

Founded year

1904

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

HVO-Querido is an Amsterdam-based non-profit social care organization providing shelter, protected housing, ambulatory support, and day activities for homeless and psychosocial vulnerable populations across all seven city districts, funded primarily through municipal and national Dutch government contracts (Wmo, Wlz).

Ownership category

akta.pro rank

Product category

Social Welfare Services

NAICS

Individual and Family Services (6241), Home Health Care Services (62161), Other Residential Care Facilities (62399), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Home Health Aide (HHA) Services (Medically Directed) (HSABACAB)

akta.pro secondary industries

Licensed CNA/HHA Staffing & Credentialed Placement (HSABAMAH), Family Caregiver Support, Training & Coaching (HLADAGAK)

Keywords

• Social care services
• Homeless shelter services
• Protected housing
• Day activity programs
• Welfare organization

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others, Marketing or Sales

Revenue model

1. Government-funded social care contracts: HVO-Querido is primarily funded through municipal contracts with the Gemeente Amsterdam for Maatschappelijke Opvang (MO) and Beschermd Wonen (BW) services under the Wet maatschappelijke ondersteuning (Wmo). Services are commissioned and paid for by the municipality on behalf of clients.
2. Wet langdurige zorg (Wlz) funding: Clients with a Wlz-indicatie (Long-term Care Act entitlement) receive care funded through the national Wlz system. HVO-Querido receives approximately 500 clients with a Wlz-indicatie. This represents a direct government reimbursement stream for residential care.
3. Opleidingen and training fees: The MOED opleiding (Medewerkers Opleiding Ervarings-Deskundigheid) costs €3,050 per participant (exempt from VAT), funded in some cases by UWV or other training funds. Howie the Harp opleiding is offered as a full-time one-year course with potential for government-funded pathways.
4. Donations and charitable contributions: The organization receives donations through its 'Doneren' channel and partners with StreetSmart (street smart donation program). Vrienden van HVO-Querido (Friends of HVO-Querido) is a membership/donation program.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

HVO-Querido provides a full continuum of social care and welfare services for vulnerable people in Amsterdam, including emergency and temporary shelter (opvang), protected residential living (beschermd wonen), 24-hour care under the Wet langdurige zorg (Wlz), ambulatory/outreach guidance via district-based buurtteams, day activities and learning workplaces, financial and administrative support, lifestyle and health guidance, network support, recovery services (Herstelbureau), and specialized victim support (Centrum tegen Mensenhandel, forensic care, sex worker support). The organization also delivers vocational training (Howie the Harp Amsterdam and the MOED program) to develop ervaringsdeskundigen (peer specialists) and operates an in-house expertise center for research and knowledge dissemination.

Product overview

HVO-Querido is a Dutch social care and welfare organization (maatschappelijke opvang) providing a comprehensive ecosystem of coordinated support services for vulnerable populations in Amsterdam. The organization operates on a platform-plus-services model, combining residential care (Wonen), day activities (Daginvulling), and specialized support services. Core offerings include shelter and emergency accommodation, protected housing, and long-term care under the Wet langdurige zorg (Wlz). Supplementary services span financial guidance, health support, forensic care, sex worker support, and a center against human trafficking. The vocational training division encompasses Howie the Harp Amsterdam (one-year peer specialist training), MOED (professional peer specialist training for healthcare workers), and multiple learning workplaces including ReStyle (creative furniture restyling), De Nieuwe Heelmeesters (hospitality), and De Natuurkamer (nature/garden work). The Herstelbureau provides recovery-oriented services including WRAP training. MijnHVO-Querido is a digital client portal supporting hybrid care delivery. The organization also maintains an Expertise Center for research and knowledge-sharing, and neighborhood teams across all Amsterdam districts.

Differentiator

Problem solved

Functional benefit

Products and services

• Maatschappelijke Opvang & Beschermd Wonen Volwassenen (Social Shelter and Protected Living for Adults) Residential shelter, protected housing (Beschermd Wonen), and ambulatory guidance for adults experiencing homelessness, psychosocial vulnerability, or psychiatric conditions. Delivered across Amsterdam via district-based buurtteams and residential locations.
• Maatschappelijke Opvang & Beschermd Wonen Jongvolwassenen (Social Shelter and Protected Living for Young Adults) Specialized residential shelter and protected living services for young adults aged approximately 18-23, including those transitioning out of child protection, unaccompanied minor asylum seekers, and youth in mental health crises. Delivered via dedicated Ambulant team jongeren and youth-focused housing.
• Wonen en Begeleiding Wlz-cliënten (Housing and Guidance for Long-term Care Act Clients) Residential care and ambulatory guidance funded through the Wet langdurige zorg (Wlz, Long-term Care Act) for clients with permanent care entitlements, including 24-hour care and intensive supervision. Approximately 500 clients served.
• Opvang (Emergency and Temporary Shelter) Emergency and temporary shelter services for people currently sleeping rough, including night shelters (nachtopvang), winter shelter (winteropvang), and transit accommodations (passantenhotel/passantenpension). Provides immediate safety and basic needs plus pathway to permanent housing.
• Dagbesteding (Day Activities / Day Care)

Quantifiable outcome

• Approximately 500 clients receive care under the Wlz (Wet langdurige zorg) scheme, representing a significant and measurable client base.
• +2 more outcomes

Named customers4 records

Segments10 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• ROC ZadkineminorStrategic or Co-development Partner · 1 January 2026ROC Zadkine is a co-production partner with Howie the Harp for the MOED opleiding (Medewerkers Opleiding Ervarings-Deskundigheid). The MOED is an MBO-4 level qualification based on the MBO keuzedeel Ervaringsdeskundigheid. Zadkine provides the accredited educational framework.
• Howie the Harp RotterdamminorStrategic or Co-development Partner · 1 January 2026Howie the Harp Amsterdam (part of HVO-Querido) is expanding the MOED program that was originally offered only by Howie the Harp Rotterdam. The Amsterdam location now offers this program to reduce the barrier of distance for professionals in the North Holland region.
• Mirror Centre (Gemeente Amsterdam)minorStrategic or Co-development Partner · 1 January 2025The municipality of Amsterdam (Gemeente Amsterdam) owns the Mirror Centre building near Muiderpoortstation. HVO-Querido's ReStyle learning workplace operates in this shared space, which is intended to become a 24-hour small-scale shelter for perMens by end of 2026. In the interim, multiple social initiatives use the space.
• Leger des HeilscoreStrategic or Co-development Partner · 1 January 2024HVO-Querido and the Leger des Heils (Salvation Army) collaborate on network support services for Amsterdammers on the waiting list for Maatschappelijke Opvang or Beschermd Wonen. The partnership involves perMens and Cordaan as well, working together with clients to map goals and social networks.
• perMenscoreStrategic or Co-development Partner · 1 January 2024perMens is a partner in the network support initiative alongside HVO-Querido and Leger des Heils, serving Amsterdammers awaiting shelter or protected living. The collaboration brings together multiple care organizations to address social network needs.
• CordaancoreStrategic or Co-development Partner · 1 January 2024Cordaan participates in the multi-organizational network support initiative alongside HVO-Querido, Leger des Heils, and perMens. Together they map client goals and social networks for Amsterdammers awaiting shelter or protected living.
• Hogeschool Inholland - Lectoraat Empowerment & ProfessionaliseringcoreStrategic or Co-development Partner · 1 January 2024The Social Network First research project is a collaboration between the Lectoraat Empowerment & Professionalisering of Hogeschool Inholland, HVO-Querido's onderzoeksbureau, and the HvA's Lectoraat Stedelijk Sociaal Werk. The research examined how professionals can involve informal networks of homeless clients and identified eight categories of network support interventions.
• Hogeschool van Amsterdam (HvA) - Lectoraat Stedelijk Sociaal WerkcoreStrategic or Co-development Partner · 1 January 2024The Lectoraat Stedelijk Sociaal Werk (Urban Social Work research chair) of the Hogeschool van Amsterdam collaborated with Hogeschool Inholland and HVO-Querido's research bureau on the Social Network First project investigating network support for homeless people in the maatschappelijke opvang.
• Scip (Stichting cliëntgestuurde initiatieven en projecten)minorStrategic or Co-development Partner · 1 January 2012The Herstelbureau originally operated from a small attic room provided by Scip at the Keizersgracht, Amsterdam. Scip is a foundation for client-led initiatives and projects that supported the early establishment of the Herstelbureau.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Kwintes: Dutch care organization providing supported housing, ambulatory guidance, and Beschermd Wonen services for people with psychosocial issues and mild intellectual disabilities. Direct peer in residential and ambulatory care segments.
• Cordaan: Large Amsterdam-based care organization providing elderly care, mental health, and disability support. Direct peer operating in overlapping segments (Wlz, ambulatory support) and explicit partner of HVO-Querido in the Social Network First initiative.
• Lister: Dutch non-profit providing supported housing, ambulatory care, and recovery support for people with psychosocial vulnerabilities across multiple regions. Direct peer in protected living (Beschermd Wonen) and ambulatory guidance.
• Volksbond Amsterdam: Amsterdam-based non-profit providing overnight shelter, day activities, and social support for homeless and substance-using individuals. Direct peer with overlapping shelter and day-activities portfolio.
• perMens: Amsterdam-based care provider offering supported housing and ambulatory guidance for vulnerable populations. Direct peer and partner in the multi-organizational network support initiative; will operate 24-hour shelter at Mirror Centre by end of 2026.
• De Regenboog Groep: Amsterdam-based non-profit offering day shelter, housing support, and outreach for homeless people, sex workers, and people with addiction. Direct peer with highly overlapping client segments and Amsterdam-only footprint.
• Leger des Heils: Salvation Army Netherlands, providing shelter, protected living, and ambulatory care for homeless and vulnerable people. Direct peer and active partner of HVO-Querido in network support services alongside perMens and Cordaan.
• Howie the Harp Rotterdam: Sister organization that originally developed the MOED peer-expert training program now expanding to Amsterdam. Direct peer in ervaringsdeskundigheid training and explicit collaborator with HVO-Querido.

Others

• ROC Zadkine: MBO vocational education provider in the Rotterdam/The Hague region that provides accredited educational framework for the MOED training program. Adjacent partner rather than competitor — provides the formal MBO-4 certification underpinning Howie the Harp's curriculum.

Broad incumbents

• 's Heeren Loo: One of the largest Dutch care organizations providing support to people with intellectual disabilities, including residential care and ambulatory services. Broad incumbent with overlapping ambulatory and residential capabilities but serving a different primary population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/hvoquerido
• LinkedInlinkedin.com/company/hvo-querido
• Instagraminstagram.com/hvoquerido

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HVO-Querido