What Trussville Gas and Water does

Trussville Gas and Water is the trade name for the Utilities Board, City of Trussville, a municipal public corporation organized under Alabama Code Title 11-50-310. Founded in 1950 and headquartered at 127 Main Street in Trussville, Alabama, the utility delivers natural gas and water distribution services to approximately 24,000 residential and commercial customers across six communities — Trussville, Argo, Birmingham, Irondale, Margaret, and Pinson. It is governed by a five-member board appointed by the Trussville City Council and operates on a not-for-profit basis under the regulatory oversight of the Alabama Public Service Commission and the Alabama Department of Environmental Management.

The utility's core offerings are its Natural Gas Distribution Service and Water Distribution Service, supported by Neptune E-Coder and ProCoder water meters for consumption measurement and a Paymentus-powered customer portal for electronic billing, AutoPay, paperless billing, and consumption history tracking. Adjacent revenue and demand-stimulus products include a Natural Gas Appliance Financing program (6% APR), an Appliance Rebate Program ($30-$500 per qualifying conversion), and contractor/builder channels for new-construction connections. Distribution spans an online portal, automated phone payments, retail cash payments (Walmart, CVS, Walgreens, Dollar General), and mail. The utility maintains active compliance programs including an EPA Lead-Safe Community partnership for water service line inventory.

The business model is primarily usage-based: monthly metered charges for water and natural gas consumption, with appliance financing and rebates as secondary, non-utility revenue and demand-side management lines. Rates are not publicly disclosed; the utility emphasizes historical affordability relative to area peers. Beyond recurring utility revenue, the entity pursues federal utility assistance programs (LIHEAP, LIHWAP), pipeline safety and excess flow valve programs, and capital reinvestment including a current 2.5-mile water main replacement along US 11/Gadsden Highway and a downtown site improvement project aligned with the city's revitalization plan.

Name

Trussville Gas and Water

Legal name

Utilities Board, City of Trussville

Website

https://trussville.com

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

51–100 employees

Short description

Trussville Gas and Water (Utilities Board, City of Trussville) is a municipal public utility providing water and natural gas distribution services to approximately 24,000 residential and commercial customers across Trussville, Alabama and five surrounding communities.

Ownership category

akta.pro rank

Headquarters

HQ city

Trussville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D

Revenue model

1. Water Service: Monthly water service charges based on consumption measured by meters. Bills reported to Jefferson County Sewer for sewer billing purposes.
2. Natural Gas Service: Monthly natural gas service charges based on consumption. Utility operates as a public not-for-profit entity.
3. Appliance Financing: Financing for natural gas appliances (furnaces, water heaters, generators, grills) at 6% interest (variable based on credit history). Monthly loan payments added to utility bill.
4. Appliance Rebates: Rebate program for natural gas appliance purchases and conversions, funded by the utility to promote natural gas adoption.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Trussville Gas and Water is a municipal public utility providing natural gas distribution and water distribution services to approximately 24,000 residential and commercial customers in Trussville, Alabama and surrounding communities. The utility operates its own pipeline and water infrastructure, manages metering and billing through a Paymentus-powered customer portal, and supports customers with appliance financing programs and rebates to encourage natural gas adoption.

Product overview

Trussville Gas and Water (trade name for Utilities Board, City of Trussville) is a publicly-owned municipal utility providing natural gas distribution and water distribution services to Trussville, Alabama and surrounding areas since 1950. The core offerings are the Natural Gas Distribution Service and Water Distribution Service, which together serve approximately 24,000 customers. Supporting these core services are several customer-facing modules including the Online Bill Payment Portal (powered by Paymentus) with AutoPay and Paperless Billing options, a Natural Gas Appliance Financing program with rates as low as 6%, an Appliance Rebate Program offering rebates from $30 to $500 on natural gas appliances, and a Service Application Portal for new/transfer/stop service requests. Additional services include Consumption History Tracking for usage monitoring, Utility Assistance Programs (LIHEAP/LIHWAP) for low-income customers, a Pipeline Safety Program with 24/7 emergency response, and a Lead-Safe Community Program partnered with the EPA. The utility also manages a downtown site improvement project aligned with city revitalization efforts.

Differentiator

Problem solved

Functional benefit

Products and services

• Natural Gas Distribution Service Municipal natural gas distribution service delivering natural gas to homes and businesses in Trussville and surrounding areas, including pipeline infrastructure, gas metering, billing, and 24-hour emergency response for gas leaks.
• Water Distribution Service Municipal water distribution service delivering drinking water to customers in the service area, including water treatment monitoring, water quality reporting, infrastructure maintenance, and compliance with federal and state drinking water standards.
• Natural Gas Appliance Financing In-house financing program for natural gas appliances including furnaces, HVAC units, water heaters, grills, and generators, with monthly payments added to the customer's utility bill at rates as low as 6% APR (variable based on credit history).
• Appliance Rebate Program Cash rebate program for natural gas appliance purchases and electric-to-gas conversions, offering $500 for electric-to-gas furnace conversions, $300 for gas furnace replacements, $350 for water heater conversions, $450 for electric-to-gas dryer conversions, $100 for stove/dryer replacements, and $30 for gas fireplace inserts.

Quantifiable outcome

• Drinking water meets or exceeds all federal and state standards
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Paymentus CorporationcoreTechnology or IntegrationPartnership with Paymentus Corporation for electronic bill presentment and payment services. Provides secure online portal for bill payments, AutoPay enrollment, paperless billing, and consumption tracking. Trussville Gas and Water covers all associated fees for credit, debit, and e-check payments.
• WalmartcoreChannel Partner/ Reseller/ DistributorPartnership allowing customers to pay utility bills at Walmart Money Centers with cash or debit. Part of Paymentus integration. Provides convenient in-person payment option for customers who prefer paying with cash or need same-day receipts.
• Environmental Protection Agency (EPA)coreStrategic or Co-development PartnerPartnership with EPA to develop and maintain a water service line inventory across the water system to reduce lead exposure risk. Created Lead-Safe Community program and website to educate and inform the community.
• Jefferson County SewercoreChannel Partner/ Reseller/ DistributorJefferson County Sewer bills customers directly for sewer usage. Trussville Gas and Water reports water usage to them monthly. Any questions about sewer bills or rates should be directed to Jefferson County Sewer.

Scale indicators2 records

Recent moves7 records

Expansion highlights4 records

Regional players

• Birmingham Water Works Board: The largest water utility in Alabama, serving Birmingham and surrounding Jefferson County communities. Comparable as a municipal water provider in the same region, though substantially larger and serving a different primary customer base than Trussville.
• Warrior River Water Authority: Regional water authority serving parts of north-central Alabama including areas near Trussville. Comparable as a regional municipal water provider with similar regulatory and rate-setting dynamics in the same Alabama market.

Broad incumbents

• American Water Works Company: Largest investor-owned water and wastewater utility in the United States, serving millions of customers across multiple states. Comparable as a regulated water distribution operator, though at vastly greater scale and operating across many jurisdictions.
• Atmos Energy: Large investor-owned natural gas distribution company serving customers across the South and Midwest, including parts of Alabama. Comparable as a regulated gas LDC with overlapping customer base and similar regulatory framework to Trussville.
• Spire Alabama (formerly Alagasco): Spire Alabama is the large investor-owned natural gas distribution utility serving most of central and southern Alabama, including parts of the Birmingham metro. Directly comparable as a natural gas LDC in the same state, though at much larger scale and with investor-owned rather than municipal governance.

Others

• Jefferson County Sewer Department: Sewer billing and wastewater service provider that bills Trussville Gas and Water customers based on monthly water usage reports. Relevant as a tightly coupled ecosystem partner rather than a direct competitor.
• Trussville, City of (other city utilities): Other municipal service departments of the City of Trussville that coordinate with the Utilities Board on sewer billing, permitting, and infrastructure. Relevant as ecosystem partners that share governance but do not compete.

Direct peers

• South Alabama Gas District: Municipal natural gas distribution system serving parts of southern Alabama. Closely comparable as a small-to-mid scale Alabama gas distribution utility operating under a similar municipal/public-utility model.
• Alabama Gas District (municipal gas systems): The Alabama Gas District coordinates natural gas supply and services for multiple municipal gas systems across Alabama. Highly comparable in that many of its member systems are small municipal gas utilities with the same operating model as Trussville Gas and Water.
• Leeds Water Works Board: Small municipal water utility serving Leeds, Alabama — a neighboring Jefferson County municipality to Trussville. Closely comparable as a small Alabama municipal water provider with similar governance and customer scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCsRCPMRbeAYrxTVwQ8_QEMQ
• Facebookfacebook.com/TrussvilleGasAndWater
• LinkedInlinkedin.com/company/trussville-utilities

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trussville Gas and Water