Tymeshift
Tymeshift provides AI-powered workforce management software — forecasting, auto-scheduling, and real-time performance tracking — integrated exclusively with the Zendesk customer service platform and sold as a paid add-on to Zendesk Basic or Suite plans.
- Company typePublic
- Founded2007
- HeadquartersFairfield, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Tymeshift does
Tymeshift, founded in 2017 and headquartered in Fairfield, USA, builds AI-powered workforce management (WFM) software exclusively for the Zendesk customer service platform. The product — marketed today as Zendesk Workforce Management — provides AI-driven staffing forecasts, minute-level agent scheduling, real-time activity and adherence tracking, and performance analytics across teams, ticket types, and individuals. Underlying capabilities span predictive analytics (forecasting staffing from historical Zendesk data), optimization (auto-generated schedules factoring training, breaks, and ticket-type priorities), and process automation (real-time adherence reporting). Public case-study customers include Sendle (shipping and logistics), Wyze Labs (smart home technology), and Tembici (bike sharing and micromobility).
Tymeshift firmographics
Firmographics- Name
- Tymeshift
- Legal name
- Zendesk, Inc.
- Website
- https://tymeshift.com
- Company type
- Public
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Tymeshift provides AI-powered workforce management software — forecasting, auto-scheduling, and real-time performance tracking — integrated exclusively with the Zendesk customer service platform and sold as a paid add-on to Zendesk Basic or Suite plans.
- Ownership category
- akta.pro rank
Tymeshift industry classification
Industry- Product category
- Workforce Management Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Payroll, Time & Attendance (BPACAPAB)
- akta.pro secondary industries
- HR Service Delivery, Case Management & Employee Self-Service (BPACAPAL), Time, Attendance & Leave Management Outsourcing (T&A, Absence, FMLA) (BPACAKAF)
Keywords
Where Tymeshift is headquartered
LocationHeadquarters
- HQ city
- Fairfield
- HQ country
- United States
- HQ region
- North America
Markets served
Tymeshift business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Add-on to Basic or Suite plans |
Distribution channels3 records
Marketing channels5 records
Tymeshift product offering
Product offeringCore offering
Tymeshift provides an AI-powered workforce management (WFM) software solution built exclusively for the Zendesk customer service platform. The product enables staffing forecasting, automatic minute-level agent scheduling, real-time activity and adherence tracking, and team/individual performance analytics, sold as an add-on to Zendesk Basic or Suite plans.
Product overview
Zendesk offers an AI-first customer service platform with workforce management capabilities. The core platform includes customer service, employee service, contact center, AI agents, and Copilot. Workforce Management (WFM) is offered as an add-on module that integrates with the core platform to provide AI-powered forecasting, automatic scheduling, and real-time agent performance tracking. Additional products include quality assurance, messaging, ticketing, voice, and knowledge base. The platform supports 1,800+ apps and integrations through its marketplace.
Differentiator
Problem solved
Functional benefit
Products and services
- Tymeshift Workforce Management (WFM) AI-powered workforce management software enabling staffing forecasting, automatic minute-level agent scheduling, real-time activity and adherence tracking, and team/individual performance analytics; designed and distributed exclusively for Zendesk customer service teams as an add-on to Zendesk Basic or Suite plans.
Quantifiable outcome
- Schedule creation time reduced from 3 hours to 30 minutes per instance (Sendle)
- +4 more outcomes
Companies that use Tymeshift
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles1 record
Tymeshift technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature5 records
Tymeshift partnerships and signals
Strategic signalRecent moves4 records
Expansion highlights4 records
Tymeshift competitors and assessment
Company assessmentEmerging players
- PlayVox: PlayVox is a newer SaaS workforce engagement platform focused on quality assurance, coaching, and WFM for digital-first CX teams — a comparable cloud-native challenger with overlapping but more limited features.
Broad incumbents
- Genesys: Genesys offers native WFM within its Genesys Cloud CX platform, competing for the same customer service leaders Tymeshift targets and bundling workforce management with a full CCaaS stack.
- Workforce Software (ADP): Now part of ADP, Workforce Software delivers enterprise WFM across multiple industries including contact centers — a broader incumbent with deeper enterprise reach and bundled payroll/HCM scale advantages over Tymeshift.
- NICE: NICE is a broad incumbent in contact-center WFM (formerly IEX TotalView), selling enterprise-scale workforce management as part of its CXone platform — a much larger portfolio competitor that can bundle WFM with broader capabilities than Tymeshift.
- Verint: Verint provides WFM as part of its broader workforce engagement management suite for contact centers, competing head-to-head with Tymeshift's forecasting and scheduling capabilities while offering adjacent products.
Direct peers
- Calabrio: Calabrio offers a WFM suite purpose-built for contact centers, including forecasting, scheduling, and quality management — directly overlapping Tymeshift's core capabilities for the same customer base (CX/contact center leaders).
- Five9: Five9 Workforce Management (formerly Inference Solutions) provides AI-based forecasting and scheduling integrated into the Five9 CCaaS platform — a near-analog to Tymeshift's positioning inside Zendesk.
- Pipkins: Pipkins provides contact-center WFM, including forecasting and scheduling, serving mid-market and enterprise customers in the same market Tymeshift addresses through Zendesk's installed base.
- Teleopti (Zoom Contact Center): Teleopti's WFM solution is now embedded in Zoom Contact Center, providing AI-driven forecasting and scheduling within a leading CCaaS platform — directly analogous to Tymeshift's embedded position in Zendesk.
- Aspect Software (Alvaria): Alvaria (formed from Aspect) provides contact-center-focused WFM and workforce engagement solutions, competing in the same functional space as Tymeshift with multi-decade enterprise references.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Tymeshift social profiles
Digital presenceTymeshift financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tymeshift leadership team
Management profileNumber of profiles
Profiles9 records
Tymeshift funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tymeshift M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tymeshift
What does Tymeshift do?
Tymeshift provides an AI-powered workforce management (WFM) software solution built exclusively for the Zendesk customer service platform. The product enables staffing forecasting, automatic minute-level agent scheduling, real-time activity and adherence tracking, and team/individual performance analytics, sold as an add-on to Zendesk Basic or Suite plans.
Is Tymeshift a public or private company?
Tymeshift is a public company. It is classified as venture growth investor backed and is currently operating.
When was Tymeshift founded?
Tymeshift was founded in 2007. It employs 51 to 100 people.
Where is Tymeshift based?
Tymeshift is headquartered in Fairfield, United States, in the North America region.
Who are Tymeshift's main competitors?
PlayVox is listed as an emerging player. Broad incumbents are Genesys, Workforce Software (ADP), NICE and Verint. Direct peers are Calabrio, Five9, Pipkins, Teleopti (Zoom Contact Center) and Aspect Software (Alvaria).
Does Tymeshift have an API?
No public API is recorded for Tymeshift.
What industry is Tymeshift in?
Tymeshift's product category is Workforce Management Software. Its primary akta.pro industry code is BPACAPAB, Payroll, Time & Attendance, with a secondary code of BPACAPAL, HR Service Delivery, Case Management & Employee Self-Service. Its NAICS code is 54151 and its SIC code is 7372.