CoveCare Center

What CoveCare Center does

CoveCare Center, legally known as Putnam Family and Community Services, Inc. (PFCS), is a private 501(c)(3) non-profit behavioral health and human services organization founded in 1997 and headquartered at 1808 Route 6, Carmel, NY. It is the only private non-profit agency providing recovery-based mental health and substance use treatment and prevention services in Putnam County, serving residents across the Lower Hudson Valley. The organization delivers a comprehensive suite of programs spanning mental health counseling (individual, family, group), psychiatric evaluation and medication management, alcohol and substance use treatment, school- and community-based prevention education, and the PROSper Personalized Recovery Oriented Services rehabilitation program offering more than 50 weekly classes plus vocational services. Children's and family services include the Coordinated Children's Service Initiative (CCSI), Health Home Care Management, Family Peer Support, the Family Empowerment Program, the Children's Crisis Response Program, the Respite Program, and the STEP parenting workshop series; senior services round out the population coverage.

The business model is overwhelmingly Medicaid-reimbursement-driven for eligible beneficiaries (Health Home Care Management, PROS, CORE, HCBS, and children's services), supplemented by foundation grants (e.g., $20,000 from Westchester Community Foundation for the Children's Crisis Response Program), corporate and individual donations, and an active annual fundraising calendar including the Imagine Gala, Team Spelling Bee, Community Bowling Day, and Virtual Trivia Night. Some programs such as STEP are fee-based, while Family Connections, CORE, and HCBS are free for Medicaid beneficiaries. Distribution is community-embedded: services are delivered at the Carmel main office, in Putnam County schools, and in clients' homes and community settings, with Medicaid transportation and public bus route access. Operationally, the organization runs with 51-100 employees, is governed by a Board of Directors, and is led by CEO Eric Toth following a transition from prior CEO Diane E. Russo; membership in the Coordinated Behavioral Health Services (CBHS) Independent Practice Association connects CoveCare to a broader Hudson Valley provider network for care management and cost-effective service coordination.

Name

CoveCare Center

Legal name

Putnam Family and Community Services, Inc.

Website

https://covecarecenter.org

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

CoveCare Center is a private non-profit behavioral health provider in Putnam County, NY, delivering mental health counseling, substance use treatment, rehabilitation (PROSper), and community-based services to adults, children, families, and seniors, primarily reimbursed through Medicaid.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Family & Parenting Support Services (BPAGAEAC), Medication Reminders & Adherence Support (Non-Skilled) (HLADAGAE)

Keywords

• Community mental health services
• Substance use treatment
• Behavioral health care
• Recovery-oriented rehabilitation
• Community-based support programs

Headquarters

HQ city

Carmel

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Medicaid Reimbursement: The majority of services are billed to Medicaid for eligible beneficiaries, including Health Home Care Management, PROS rehabilitation services, community-based services, and children's services.
2. Grant Funding: The organization receives grants from foundations such as Westchester Community Foundation ($20,000 for Children's Crisis Response Program) to support specific programs.
3. Donations and Fundraising: Annual fundraising events including the Imagine Gala, Team Spelling Bee, Community Bowling Day, and Virtual Trivia Night. Individual donations accepted via PayPal and mail.
4. Fee-for-Service Programs: Some programs such as STEP (Systematic Training for Effective Parenting) are fee-based. Most core services are provided at low or no cost to eligible participants.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

CoveCare Center delivers mental health counseling, substance use treatment and prevention, and community-based support services to adults, children, and seniors throughout Putnam County, NY. Its service portfolio spans individual/family/group therapy, psychiatric evaluation and medication management, the PROSper personalized recovery-oriented rehabilitation program, Health Home Care Management, Children's Crisis Response, and school-based prevention education. Services are provided at the Carmel, NY office as well as in homes, schools, and other community settings.

Product overview

CoveCare Center is a non-profit healthcare organization offering a comprehensive suite of mental health, substance use treatment, and community-based services. The organization operates as a service provider rather than a software product company, delivering care through multiple interconnected programs including Mental Health Counseling & Treatment Services, Alcohol & Substance Use Treatment & Prevention Services, Community-Based Services, and the PROSper (Personalized Recovery Oriented Services) rehabilitation program. Key programs include Children's Health Home Care Management, Family Peer Support and Advocacy, the Family Empowerment Program, Crisis Response Program, Respite Program, and prevention education initiatives like the InspiRED Art Series. Services are provided to adults, children, and families throughout Putnam County, NY.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Counseling & Treatment Services

Named customers1 record

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Coordinated Behavioral Health Services, Inc. (CBHS)coreStrategic or Co-development PartnerPFCS/CoveCare Center became a member of CBHS Independent Practice Association, joining with other local community-based agencies to provide exceptional care management and cost-effective services within a changing healthcare system. CBHS is a non-profit 501(c)(3) membership organization of forward-thinking, community behavioral health and disability service providers in the Hudson Valley Region.
• Green ChimneyscoreStrategic or Co-development PartnerPartnership with Green Chimneys to provide services to families participating in the Home and Community-Based Waiver Program offered through the NYS Office of Mental Health. Also partners with Green Chimneys on the Children's Coordinated Services Initiative (CCSI) to support children and families.
• Putnam County Department of Social ServicescoreStrategic or Co-development PartnerReferral relationship for the Family Empowerment Program (FEP), providing families referred by the Department of Social Services with counseling, skills training, and referrals to promote a healthier family environment. Supervised visitation services also provided by referral.
• Putnam County Mental Health DepartmentminorStrategic or Co-development PartnerPartnership through the Children's Coordinated Services Initiative (CCSI) and crisis response programs. Dawn Mullins from the Putnam County Department of Mental Health participates in CCSI team coordination.
• Putnam County Youth BureauminorStrategic or Co-development PartnerPartner in the Children's Coordinated Services Initiative (CCSI) alongside PFCS and Green Chimneys to bring holiday cheer and support to children in Putnam County. Joseph A. DeMarzo serves as Deputy Commissioner of Social Services, Mental Health and Youth Bureau.
• Toys for Tots FoundationminorOthersProgram run by the U.S. Marine Corps Reserve that provided gifts distributed at the annual CCSI children's holiday party, brightening holidays for children served by the organization.
• H.H. Wells Middle SchoolminorGTM or Marketing PartnerStudent Council and National Junior Honor Society at H.H. Wells Middle School donated $500 each to PFCS, continuing a long-standing partnership between the school and the organization.
• JMT Consulting GroupminorOthersVolunteers from JMT Consulting spent an afternoon helping clean up PFCS' grounds and gardens, trim trees, and plant annuals. JMT Consulting provides back office and productivity solutions exclusively for nonprofits and has worked with PFCS for more than a decade assisting with accounting software.
• Sarah's Art StudiominorOthersSarah Miller Totten of Sarah's Art Studio serves as teaching artist for InspiRED art series events during Red Ribbon Week, guiding families in creating artwork. Sarah has been working in the arts for over 15 years.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Family Services of Westchester: Non-profit providing mental health, family counseling, and community-based programs in Westchester County. Comparable on the family support, parenting programs (STEP-equivalent), and preventive/community service model.
• Mental Health Association of Westchester: Westchester/Putnam-area non-profit delivering mental health, peer support, and community-based services. Comparable on the recovery-oriented, peer-driven service model and Lower Hudson Valley footprint.
• Astor Services for Children & Families: Hudson Valley-based non-profit providing mental health, residential, and community-based services for children and families. Highly comparable to CoveCare's children's mental health, family peer support, and CCSI-style programs across an overlapping Lower Hudson Valley geography.
• Green Chimneys: Putnam County-located non-profit offering children's behavioral health, Home and Community-Based Waiver services, and CCSI partnership — explicitly a partner of CoveCare. Directly comparable on child/family mental health and HCBS waiver delivery.
• Access: Supports for Living: Hudson Valley non-profit providing mental health, substance use, and HCBS services to adults, children, and families. Comparable in service mix (HCBS, Health Home, PROS-like rehabilitation) and operating geography.

Emerging players

• Children's Home & Aid: Non-profit social services organization providing family support, mental health, and community-based programs. Comparable on the family/parenting support service model, though primarily serving Illinois and surrounding regions.
• The Children's Home Society of California: Non-profit providing children's behavioral health, family support, and community-based services. Comparable on family/child focus and Medicaid-funded service model, though operating on a different (California) geography.

Others

• National Council for Mental Wellbeing: National membership and advocacy organization for community behavioral health providers. Comparable only as an ecosystem peer — not a direct service competitor — but signals the broader non-profit behavioral health category CoveCare operates in.

Regional players

• St. Catherine's Center for Children: New York State non-profit providing children's mental health, residential, and community-based services. Comparable on the children's mental health and family services mix, though operating primarily in the Capital Region rather than the Hudson Valley.
• Helio Health (formerly Syracuse Behavioral Healthcare): New York State non-profit providing mental health, substance use, and PROS-equivalent rehabilitation services. Comparable on Medicaid-funded behavioral health service mix, but operating primarily in Central NY rather than the Lower Hudson Valley.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/recoveryhv
• YouTubeyoutube.com/user/PFCSinc
• Facebookfacebook.com/CoveCareCenter
• Instagraminstagram.com/covecarecenter
• LinkedInlinkedin.com/company/covecare-center

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CoveCare Center