Helio Health

What Helio Health does

Helio Health, Inc. (formerly Syracuse Behavioral Healthcare, rebranded 2019) is a New York nonprofit 501(c)(3) behavioral healthcare provider headquartered in Syracuse with operations across Central, Finger Lakes, Southern Tier, Mohawk Valley, and Capital Region counties. The organization delivers a full continuum of services spanning crisis intervention, inpatient detoxification, inpatient rehabilitation, opioid treatment programs (methadone, buprenorphine, Suboxone), Certified Community Behavioral Health Clinic (CCBHC) outpatient services, child and adolescent services, impaired professional/driver programs, and gambling treatment. Beyond clinical care, Helio operates an extensive housing portfolio including 75-bed Elements residential treatment, 50-bed Binghamton inpatient rehab, multiple CR-SROs, scattered-site apartments, permanent supportive housing, and EHH-funded permanent housing projects.

The operating platform combines direct service delivery at 20+ physical facilities with community-based engagement programs (SCIPP mobile crisis, Monroe County Street Outreach, Critical Time Intervention, Veterans Diversion, Criminal Justice Support) and an OASAS-approved Training Institute that delivers CASAC ($5,950), CRPA ($850), and BLS/CPR certifications, generating professional services revenue while creating a credentialed talent pipeline. Revenue derives from third-party insurance billing (Aetna, BCBSWNY, Beacon, CDPHP, Cigna, Excellus, Fidelis, Independent Health, Molina, MVP, Optum/UHC, Medicare, NYS Medicaid), sliding fee scale billing under Federal Poverty Guidelines, federal/state grants (e.g., $3.6M SAMHSA award in 2022), training program fees, and foundation fundraising via the Helio Health Foundation (501(c)(3), founded 2015).

Governance is led by President & CEO Kathleen Gaffney-Babb with an executive team spanning COO, CFO, CMO, CCO (compliance), CIO, Chief Growth Officer, Chief Marketing Officer, Chief Revenue Officer, Chief Quality Officer, Chief Clinical Officer, General Counsel, and regional SVPs/VPs. The organization expanded via mergers with Fulton Friendship House (March 2024) and Circare (January 2025), and served approximately 20,000+ individuals in 2025 versus 19,291 in 2024.

Name

Helio Health

Legal name

Helio Health, Inc.

Website

https://helio.health

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Helio Health is a Syracuse-based nonprofit behavioral healthcare provider delivering substance use, mental health, crisis, opioid treatment, and supportive housing services across Central New York to over 20,000 individuals annually through 20+ facilities and community outreach programs.

Ownership category

akta.pro rank

Product category

Behavioral Healthcare Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Psychiatric and Substance Abuse Hospitals (62221)

SIC

Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro industry

PRIMARYHLAFACAI

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers

Healthcare & Life Sciences/Healthcare Providers & Systems/Behavioral Health & Substance Use Treatment

SECONDARYHLAFACAD

Substance Use Detoxification Centers (Medical Detox)

Healthcare & Life Sciences/Healthcare Providers & Systems/Behavioral Health & Substance Use Treatment

SECONDARYHLAEAMAJ

Specialty HMOs (e.g., Behavioral Health, Dental, Vision)

Healthcare & Life Sciences/Health Insurance & Managed Care/Health Maintenance Organizations (HMOs)

Keywords

• Substance use treatment
• Mental health services
• Behavioral healthcare
• Addiction recovery programs
• Supportive housing services

Headquarters

HQ city

Syracuse

HQ country

United States

HQ region

North America

Offices29 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Healthcare Services Revenue: Revenue generated from providing behavioral healthcare services billable to insurance carriers, Medicare, Medicaid, and managed care plans. Services include inpatient detoxification, inpatient rehabilitation, outpatient treatment, opioid treatment programs, and mental health services. Sliding fee scale available for uninsured and underinsured patients.
2. Professional Training Programs: Revenue from professional certification and continuing education training programs including CASAC certification ($5,950), CRPA certification ($850), CPR/BLS training ($65), and defensive driving courses. Approved provider for OASAS and NYSED continuing education credits.
3. Sliding Fee Scale Payments: Discounted healthcare services provided based on Federal Poverty Guidelines. Patients without insurance or with limited means receive services at reduced rates determined by income and household size.
4. Foundation and Donations: The Helio Health Foundation, a 501(c)(3) organization founded in 2015, raises funds through annual fundraisers including Run for Recovery 5K and Golf Classic. Donations support project grants that promote and sustain recovery programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Helio Health is a nonprofit behavioral healthcare organization that provides a full continuum of substance use disorder treatment, mental health services, medication-assisted therapy, and supportive housing across Central New York. Services are delivered directly through OASAS- and OMH-certified facilities including a 24/7 crisis center, inpatient detox and rehabilitation, outpatient clinics, residential treatment programs, housing programs for homeless individuals, and a credentialed training institute offering CASAC and CRPA certifications.

Product overview

Helio Health (formerly Syracuse Behavioral Healthcare) is a comprehensive behavioral healthcare organization providing a full continuum of substance use, mental health, and housing services across Central New York. The organization operates as a platform of interconnected programs rather than a single product, organized into four main divisions: Treatment Programs (including Crisis Center, Inpatient Detox, Inpatient Rehabilitation, Opioid Treatment Program, CCBHC clinics, Child & Adolescent Services, and specialty programs like Gambling and Impaired Professionals), In-Community Services (Recovery Center, Outreach & Engagement, Adult Care Coordination, Criminal Justice Support, Veterans Services, and Crisis Intervention), Residential/Housing Services (Elements Residential, Insights Residential, Multiple homeless housing programs, Residential Rehabilitation, Reintegration, and Supported Housing including apartment programs), and Training Services (Training Institute, CASAC certification, CRPA certification, and annual Integrated Care Conference). All programs are OASAS and/or OMH certified and emphasize integration, recovery, wellness, and trauma-informed care.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Center 24/7 behavioral health crisis care providing mental health crisis support, substance use acute needs, and medication-assisted therapies with rapid access to services and stabilization for up to 24 hours, serving Onondaga, Oswego, Cortland, Madison, and Cayuga counties.
• Inpatient Detoxification New York State OASAS-certified withdrawal and stabilization services providing 24-hour medical and clinical staff to manage mild to moderate withdrawal symptoms in a medically structured setting, with an average length of stay of 4-6 days.
• Inpatient Rehabilitation Short-term intensive OASAS-certified inpatient program with multidisciplinary medical and counseling teams providing individual and group counseling combined with patient education, lasting up to 28 days. The Willows program accepts postpartum individuals with newborns up to 3 months old.
• Opioid Treatment Program Assessments, individual, group and family counseling with Methadone or Suboxone Medication-Assisted Therapy dispensed on-site, with CARF-accredited services and approved take-home privileges, including Low Threshold Buprenorphine access.
• Certified Community Behavioral Health Clinic (CCBHC) One of only 13 CCBHCs in New York providing comprehensive outpatient mental health and substance use services that are person-centered, trauma-informed, and evidence-based with mobile crisis teams and 24-hour crisis services.
• Child and Adolescent Clinic Behavioral health services for children ages 0-21 including individual counseling, group therapy, cognitive behavioral therapy, play therapy, art therapy, psychiatric evaluations, and medication monitoring.
• Rochester Outpatient Services Array of outpatient services for substance use disorders including Low Threshold Buprenorphine Program, Methadone Treatment, screening, assessment, peer support, and family support services.
• CCBHC Utica (Insights of Helio Health) Multi-level care CCBHC providing Medication Assisted Therapy (Suboxone, Vivitrol, Sublocade), individual/family/group mental health and substance use counseling, intensive outpatient services, and on-site lab services.
• Gambling Treatment Program Individual and group counseling for gambling addiction including problem-solving strategies, financial and debt management skills, and family counseling.
• Impaired Professionals Program Treatment program for licensed professionals (Medical Doctors, Nurses, Lawyers, Social Workers, Police Officers) addressing substance use and mental health needs to enable return to workplace.
• Impaired Driver Evaluation Screening tool to estimate risk level among individuals convicted of impaired driving offenses, including two-part evaluation with urine drug screen and collateral contacts.
• Recovery Center Peer-led community center offering free programs including Mental Health Support Group, LGBTQ Support Group, AA meetings, Narcan training, art classes, meditation, employment services, and special events for individuals age 18+.
• Outreach and Engagement (Mobile Treatment) Mobile treatment program bringing Certified Recovery Peer Advocates and clinical assessment to individuals in Onondaga, Cayuga, Madison, Oswego, and Oneida counties, with goal of getting individuals into recovery within 24 hours.
• Adult Care Coordination (Health Homes) Care coordination in Oneida, Madison, Onondaga, Oswego, and Cayuga counties linking individuals with medical, behavioral health, and social services for those receiving or eligible for Medicaid.
• Representative Payee Service Social Security Administration-appointed monetary management services for residential program participants receiving SSI or SSD benefits who need assistance with budget management.
• Veterans Diversion Program Substance use and mental health treatment services for honorably discharged Veterans in Oneida County, working in conjunction with the VA with referrals from the District Attorney's office.
• Criminal Justice Support Services Multiple programs including Recovery Case Management (Alternative to Incarceration), Community Service Initiative, Forensic Evaluation Unit, Forensic Mental Health Unit, and Forensic Case Management for individuals involved in the criminal justice system.
• Syracuse Crisis Intervention & Prevention Program (SCIPP) In-person crisis prevention and intervention services within Syracuse with staff trained in nonviolent crisis intervention, solution focused therapy, trauma informed practice and motivational interviewing, including opioid overdose response.
• Monroe County Street Outreach Peers and clinicians engaging with Monroe County community including peer support, clinical assessment, education on recovery services, referrals, care coordination, harm reduction supplies, and transportation to treatment.
• Critical Time Intervention (CTI) Short-term case management model helping people during major life transitions from hospital settings, operating in Oneida, Monroe, and Onondaga regions with intensive support during critical transition periods.
• Elements Residential Treatment (Liverpool) 75-bed multi-level care residential treatment for substance use disorders offering stabilization, rehabilitation, and reintegration programs for men and women with evidence-based, person-centered, trauma-informed OASAS-certified services.
• Insights Residential Stabilization and Rehabilitation Certified 44-bed intensive residential program for men and women with dysfunction in multiple life areas, offering stabilization for mild to moderate withdrawal and short-term intensive rehabilitation with average stay up to 3 months.
• Residential Rehabilitation Program OASAS-licensed transitional living for individuals completing inpatient rehabilitation while undergoing outpatient treatment, with multiple facilities offering 3-9 month average stays with 24-hour staff.
• Residential Reintegration Safe and sober residential environment for individuals with substance use disorder and mental health diagnosis who don't require 24-hour clinical supervision, with average stay based on recovery needs and 35-hour weekly schedule requirement.
• Community Residence Single Room Occupancy Long-term dormitory-style housing for adults meeting OMH serious mental illness criteria, with 4 properties (Genesee CR-SRO 48 beds, Gateway CR-SRO 24 beds, Hawthorn CR-SRO, Homestead CR-SRO 24 beds) staffed 24/7.
• Supportive Housing (OMH) Multiple OMH Supportive Housing programs assisting individuals with serious psychiatric disability including Supportive Housing I, II, First, and Forensic Supportive Housing 1 and 2.
• Intensive Apartment Program Program for individuals with serious psychiatric disability and OMH high priority status with 31 total units (including 10 at Catherine Street and Star Park), including 2-bedroom apartments for adults with children.
• Susan Place Homeless Housing Thirteen apartments for women with documented disability, some capability to serve women with dependent children, with clients seen weekly by staff.
• Permanent Supportive Housing Syracuse Helio Housing First (16 units) and KEES II (48 units) serving homeless individuals with qualifying disabilities using person-centered/motivational interviewing approach.
• FAST Housing Syracuse Housing First rapid rehousing project serving minimum of 20 homeless individuals annually with rental assistance up to 24 months, case management, and care coordination.
• Housing First Homeless Housing Syracuse 49-unit scattered-site apartment program serving chronically homeless individuals with qualifying disabling conditions per HUD guidelines.
• Housing Health Education Employment Supportive Housing 16-unit scattered-site apartment program for high Medicaid users with co-occurring disorders designed to reduce Medicaid costs while providing housing supports.
• Utica Housing Programs Multiple housing programs including Shelter Plus Care, Supportive Living, Dual Recovery Supportive Living, Rapid Re-Housing, and OASAS MRT Permanent Supportive Housing for homeless individuals with substance use and/or mental health diagnoses.
• Training Institute Approved credentialing and continuing education provider through OASAS (#0444), NYSED for LMSW/LCSW, LMHC, LMFT, offering courses in motivational interviewing, trauma, grief, ethics, and CPR training.
• CASAC Training 350-hour initial certification course for Credentialed Alcoholism and Substance Abuse Counselors divided into four sections per OASAS requirements, available at cost of $5,950 with scholarship opportunities through OASAS Addiction Professionals Scholarship Program (October 1, 2023 - September 30, 2026).
• CRPA Certification Training 50-hour Certified Recovery Peer Advocate certification course approved by NYS Certification Board covering advocacy, mentoring, recovery supports, ethics, and medication supported recovery, available at cost of $850.
• Integrated Care Conference Annual conference providing mental health and substance use professionals access to state, national, and worldwide experts on treatment innovations and practices.
• Syracuse Opioid Treatment Program Methadone and Suboxone Medication-Assisted Therapy options with counseling services delivered at the Syracuse outpatient clinic.
• Utica Opioid Treatment Program Methadone and Suboxone Medication-Assisted Therapy with counseling services delivered at the Utica outpatient clinic.

Quantifiable outcome

• Over 20,000 individuals transformed through treatment in 2025
• +3 more outcomes

Named customers1 record

Segments9 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• CircarecoreStrategic or Co-development Partner · 1 January 2025Effective January 1, 2025, Helio Health and Circare formally announced their affiliation and planned merger as Helio Health. Both organizations are deeply committed to enhancing the health and well-being of individuals and are joining forces to strengthen community care across New York State.
• Fulton Friendship HousecoreStrategic or Co-development Partner · 25 March 2024Fulton Friendship House and Helio Health completed their merger as of March 25, 2024. The combination of two New York nonprofit behavioral health systems strengthens services for individuals in Fulton County and surrounding areas.
• Syracuse City School DistrictminorStrategic or Co-development PartnerHelio Health collaborated with the Syracuse City School District to train staff and students in Youth and Teen Mental Health First Aid, expanding mental health awareness and support in educational settings.
• Oneida County Drug CourtminorStrategic or Co-development PartnerHelio Health partnered with Oneida County Drug Court Expansion Program, providing substance use treatment services as an alternative to incarceration for individuals with substance use disorders involved in the criminal justice system.
• Onondaga County Treatment CourtsminorStrategic or Co-development PartnerPartnership with Syracuse Community Treatment Court (SCTC) providing substance use treatment services. SCTC opened in January 1997 as part of the movement to transform the justice system's response to substance use disorders.
• VA Healthcare SystemminorStrategic or Co-development PartnerVeterans Diversion Program works in conjunction with the VA to provide substance use and mental health treatment services for honorably discharged veterans in Oneida County.
• Various Healthcare Provider PartnersminorImplementation/ SI/ Consulting PartnerPartnership with CDPHP, Beacon Health Options, and other managed care organizations for care coordination and Health Homes services in Oneida, Madison, Onondaga, Oswego, and Cayuga counties.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Pyramid Healthcare: Pennsylvania-based nonprofit behavioral health provider offering an integrated continuum of substance use and mental health treatment including residential, outpatient, and detox services. Closely comparable to Helio in service mix, scale, and regional nonprofit model.
• Spectrum Health Systems: Massachusetts-based nonprofit provider of substance use and mental health treatment with extensive opioid treatment programs, outpatient clinics, and residential services. Directly comparable in mission, MAT offerings, and integrated care model.
• Gaudenzia: Mid-Atlantic nonprofit behavioral health provider operating residential, outpatient, and opioid treatment programs across multiple states. Highly comparable in service mix, regional nonprofit structure, and target population.
• Caron Treatment Centers: Pennsylvania-headquartered nonprofit addiction treatment organization with residential, outpatient, and older adult programs. Comparable in addiction specialization, integrated treatment continuum, and nonprofit funding structure.
• Rosecrance: Illinois-based nonprofit behavioral health provider offering substance use, mental health, and prevention services with residential, outpatient, and recovery housing programs. Directly comparable integrated care nonprofit model.

Broad incumbents

• Centerstone: National nonprofit behavioral health and substance use provider operating across multiple states. Significantly larger and more geographically diversified than Helio, with comparable integrated treatment programs and CCBHC-equivalent designations.
• Hazelden Betty Ford Foundation: National nonprofit addiction treatment leader with residential, outpatient, and professional education programs. Larger scale and broader geographic reach, but overlapping treatment philosophy and integrated care approach.
• Acadia Healthcare: Public for-profit behavioral health operator with extensive inpatient psychiatric and residential treatment facilities nationwide. Represents the commercial-scale parallel of Helio's integrated behavioral health model, demonstrating the market opportunity.

Regional players

• Cazenovia Recovery Systems: Western New York nonprofit behavioral health provider offering residential, outpatient, and supportive housing services. Comparable in scale, mission, and integrated care approach, but operates in a different upstate NY region than Helio.
• St. Joseph's Addiction Treatment & Recovery Centers: Upstate New York nonprofit addiction treatment provider with residential and outpatient programs serving the North Country region. Comparable in OASAS-certified treatment model and nonprofit structure, but operates in a distinct NY geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/helio_health
• YouTubeyoutube.com/channel/UC2cSOGhUkBTTrgodMa2r2NA/featured
• Facebookfacebook.com/heliohealth1
• LinkedInlinkedin.com/company/helio-health-inc
• Instagraminstagram.com/helio_health

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Subsidiaries3 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Helio Health