St.Helens Council

What St.Helens Council does

St Helens Borough Council is a local government authority serving the borough of St Helens in Merseyside, England, and is one of the six constituent local authorities of the Liverpool City Region. The council was founded in 1974 and operates from its headquarters at Town Hall, Victoria Square, St Helens, with a workforce of 1,001-5,000 employees. It delivers the full range of statutory and discretionary public services to borough residents and businesses, including waste collection, council tax administration, benefits and support, planning and regeneration, schools and education, social care, licensing, housing, roads and transport, parks, libraries, environmental health, parking, and sport and leisure. The council's digital presence is delivered through the GOSS Interactive platform, with a multilingual website, a Customer Service Hub at the Town Hall, and an active multi-channel social media footprint including Twitter, Facebook, YouTube, Instagram, LinkedIn, and TikTok.

The council's funding is derived from a mix of recurring streams: council tax collected from residents, retained business rates, one-off fees for transactional services (planning, licensing), subscription fees for optional services (e.g., the annual Garden Waste Subscription running 2 March to 18 December 2026), and central government grants, most notably the £20 million Pride in Place Programme award over 10 years for the Town Centre East and Fingerpost areas. The council has a Community Asset Transfer policy under which council-owned facilities are transferred to community organisations — the former Broadway Leisure Centre being the final site in the first tranche, awarded to Standing Tall Foundation and Saints Community Support CIC. The council reports WCAG 2.1 AA accessibility compliance for its website (with noted exceptions for some images and PDFs) and has published Ofsted Area SEND inspection findings from its February 2025 inspection. Its current capital programme includes school improvements (£6.5m+ for 2026/2027), the St Helens Transport Interchange (using low-carbon steel supplied by ECF from Italy), and a Climate Action Plan.

Name

St.Helens Council

Legal name

St Helens Borough Council

Website

https://sthelens.gov.uk

Company type

Public

Founded year

1974

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

St Helens Borough Council is a UK local government authority in Merseyside providing statutory public services — waste, council tax, education, social care, planning, licensing, and regeneration — to borough residents and businesses, funded by council tax, business rates, and government grants.

Ownership category

akta.pro rank

Product category

Local Government Public Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Emergency and Other Relief Services (624230), Other Services to Buildings and Dwellings (561790)

SIC

Services-Social Services (8300), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Local government services
• Council tax administration
• Waste collection services
• Social care provision
• Urban regeneration programmes

Headquarters

HQ city

St. Helens

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Council Tax: Local taxation collected from residents to fund council services
2. Service Fees: Fees for various council services including garden waste subscription, planning applications, licensing
3. Government Grants: Central government funding including Pride in Place Programme (£20m over 10 years) and school improvement funding (£6.5m for 2026/2027)

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

St Helens Borough Council is a statutory local government authority delivering a comprehensive range of public services to residents of the St Helens borough in Merseyside, England. Core services include waste and recycling collection (with a paid garden waste subscription), council tax billing and collection, housing benefits and welfare support, planning and building control, schools and education, adult and children's social care, licensing and permissions, roads and transport, environmental health, parks and open spaces, libraries, leisure, and registration of births, marriages, and deaths. The council also leads community regeneration through programmes such as the Pride in Place Programme and a Community Asset Transfer policy that hands former council facilities over to local community organizations.

Product overview

St Helens Borough Council is a local government authority providing public services to residents of St Helens, England. The council does not offer a technology product or software platform; its services are civic in nature, including bins and waste collection, council tax, schools and education, planning and regeneration, social care, roads and transport, licensing, housing, parks and open spaces, health and wellbeing, business and investment support, sport and leisure, libraries and arts, parking, and environmental services. The website is powered by GOSS Interactive digital platform technology.

Differentiator

Problem solved

Functional benefit

Products and services

• Bins and Waste Collection Service
• Council Tax Administration
• Benefits and Support Service
• Planning and Regeneration Service
• Schools and Education Service Local authority oversight of schools, education provision, and school capital improvements across the St Helens borough, with £6.5m+ committed to school improvements for the 2026/2027 fiscal year.
• Social Care Service Adult and children's social care provision for residents of the St Helens borough, including assessment, support planning, and safeguarding.
• Licensing and Permissions Service Issuance of licences and permits (e.g., premises, alcohol, taxis, events) within the St Helens borough under statutory powers.
• Roads and Transport Service Local highways maintenance, transport infrastructure (including the St Helens Transport Interchange capital project), and transport policy for the St Helens borough.
• Births, Marriages and Deaths Registration Statutory registration of births, marriages, and deaths for residents of the St Helens borough.
• Parking Service Management of on-street and council car parks, parking enforcement, and penalty charge notices within the St Helens borough.
• Libraries, Arts and Archives Service Public library network, arts programmes, and archival services for the St Helens borough, including commissioned initiatives such as Creative Alternatives arts on prescription.
• Sport, Leisure and Tourism Service Leisure facilities, sports development, and tourism promotion for the St Helens borough, including former facilities (e.g., Broadway Leisure Centre) being transferred to community organisations.
• Homes and Property Service Housing advice, homelessness support, private sector housing enforcement, and council housing-related services for the St Helens borough.
• Environmental Issues Service Environmental health, pollution control, climate action, and sustainability initiatives (including the Climate Action Plan and use of low-carbon materials in capital projects) for the St Helens borough.
• Business and Investment Service Business support, investment promotion, and economic development advice for businesses in the St Helens borough, with a focus on Town Centre East and Fingerpost regeneration.
• Parks and Open Spaces Service Management of public parks, open spaces, and green infrastructure (including Victoria Park) within the St Helens borough, including hosting of community events such as Armed Forces Day.
• Health and Wellbeing Service Public health, health improvement, and wellbeing programmes for residents of the St Helens borough, including the commissioned Creative Alternatives arts on prescription service.
• Council and Democracy Service Support to elected councillors, council meetings, democratic processes, and transparency functions for the St Helens borough, including the Neighbourhood Board structure.
• People and Communities Service Community development, voluntary sector support, and Community Asset Transfer policy delivery for the St Helens borough, enabling local groups to take on council facilities.
• Work and Employment Service Council vacancies, job-seeking help, apprenticeships, and children's social work recruitment for the St Helens borough.

Quantifiable outcome

• £20 million investment in Town Centre East and Fingerpost over 10 years through Pride in Place Programme
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• Standing Tall FoundationcoreStrategic or Co-development Partner · 7 June 2026Community organization recommended to take over the lease of the former Broadway Leisure Centre in St Helens through the borough council's Community Asset Transfer policy. Selected for demonstrating a robust business model and clear commitment to delivering services for local residents.
• Saints Community Support CICcoreStrategic or Co-development Partner · 7 June 2026Community organization (Community Interest Company) recommended to take over the lease of the former Broadway Leisure Centre in St Helens through the council's Community Asset Transfer policy.
• ECF (European Climate Fund)minorStrategic or Co-development PartnerECF supplies low carbon steelwork from Italy for the St Helens Transport Interchange construction. The green steel product uses electric arc furnace technology with recycled scrap metal, resulting in carbon content typically 60-75% lower than traditional blast furnace steel.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Warrington Borough Council: Unitary authority in Cheshire adjacent to the Liverpool City Region. Functions as a comparable mid-scale English council with similar transport-interchange and regeneration profile relevant to St Helens's infrastructure delivery.
• Wigan Council: Nearby Greater Manchester metropolitan borough with comparable population and socio-economic profile (industrial heritage, post-industrial regeneration needs). Relevant peer for benchmarking Pride in Place-type regeneration programmes.
• Bolton Council: Larger Greater Manchester metropolitan borough that operates similar statutory services; comparable as a service-delivery benchmark outside the immediate Liverpool City Region cluster.
• Tameside Metropolitan Borough Council: Greater Manchester metropolitan borough of broadly similar population and economic profile, providing an external benchmark for council-tax-base resilience and regeneration funding outcomes.
• Salford City Council: Greater Manchester metropolitan borough broadly comparable in scale; notable for progressive community-asset and regeneration approaches that mirror St Helens's Community Asset Transfer direction. Useful reference for CAT pipeline design.

Direct peers

• Sefton Metropolitan Borough Council: Fifth Liverpool City Region borough council; serves a similar population and operates the same statutory metropolitan borough functions. Direct functional peer for service-delivery benchmarking.
• Halton Borough Council: Sixth member of the Liverpool City Region combined authority and a unitary borough with comparable scale and service mix to St Helens. Operates under the same legislative framework and faces similar funding pressures.
• Knowsley Metropolitan Borough Council: Neighbouring metropolitan borough council within the Liverpool City Region, comparable in population scale (~150k residents), service mix and funding profile. Provides a near-1:1 demographic and economic comparison for St Helens.
• Wirral Metropolitan Borough Council: Adjacent Merseyside metropolitan borough council delivering the same statutory services under the same regulatory framework. Operates with comparable funding sources (council tax, central grants) and similar urban-suburban demographic profile.
• Liverpool City Council: The lead authority of the Liverpool City Region that St Helens is part of; operates the same statutory framework as a metropolitan borough council delivering identical service categories (waste, planning, social care, housing). Direct peer by tier and city-region adjacency.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/sthelenscouncil
• YouTubeyoutube.com/user/sthelenscouncil
• Facebookfacebook.com/sthelenscouncil
• LinkedInlinkedin.com/company/st-helens-council
• Instagraminstagram.com/sthelenscouncil
• TikToktiktok.com/@sthelenscouncil

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St.Helens Council