Hotel InterContinental Cartagena

What Hotel InterContinental Cartagena does

Hotel InterContinental Cartagena de Indias is a luxury beachfront hotel operating under the InterContinental Hotels Group (IHG) brand at Carrera 1 No.5 01 in the Bocagrande district of Cartagena de Indias, Colombia. The 285-room property (opened circa 2015) comprises Classic Rooms, Ocean Suites, a 105 m² Grand Ocean Suite, and a Presidential Suite, alongside a 15th-floor Privilege Spa with five treatment cabins, a 24/7 fitness center, the Kanuá flagship restaurant, the Sunset Pool Terrace oceanfront bar, the Club InterContinental lounge, and 1,075 square meters of meeting and event space. Underlying operations are powered by Veolia's Hubgrade intelligent energy management system, the first deployment of its kind in a Cartagena hotel, automating HVAC across 314 thermostats and enabling water efficiency and waste recycling programs in partnership with Loto del Sur, CORECA, Reaceico, and Purezza.

The hotel serves a diversified mix of leisure travelers, destination wedding couples, corporate and MICE clients, remote workers, and athletic event participants (notably Ironman 70.3 Cartagena), plus local Colombian residents through day passes (Pasadía InterContinental). Revenue is generated across six streams: room revenue (direct, IHG platforms, OTAs, and Colombian resident rates), food and beverage (Kanuá, Sunset Pool Terrace, room service, catering), spa and wellness (COP $250,000 to COP $2,500,000 treatments), meetings and events (1,075 sqm), day passes (COP $162,000 adult / COP $80,000 child), and Club InterContinental lounge access for VIP and loyalty guests. Distribution is anchored by the IHG One Rewards loyalty program, intercartagena.com direct booking, IHG.com and the IHG mobile app, plus OTAs and a dedicated wedding and meetings sales team.

Commercial positioning is reinforced by consecutive World Luxury Hotel and Restaurant awards (2023, 2024, 2025 Personalised Hotel and Restaurant), Friendly Biz certification (2023), and a 97.30% breakfast satisfaction score ranking #1 in the Americas in June 2026. The property is led by General Manager Alejandro Manfredonio and supported by an ESG partnership network spanning IndhyLuna Foundation, Aluna Foundation, Fundación Alimentar Colombia, Centro Colombo Americano, and PeskaoCaribe, while integration with IHG's global brand, distribution, and loyalty infrastructure functions as the primary structural advantage over independent luxury competitors in Cartagena.

Name

Hotel InterContinental Cartagena

Legal name

InterContinental Hotels Group (IHG)

Website

https://intercartagena.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Hotel InterContinental Cartagena de Indias is a 285-room luxury beachfront property in Bocagrande, Cartagena, operated under the IHG brand. It serves leisure, wedding, and corporate/MICE guests through rooms, dining, spa, events, and IHG One Rewards distribution.

Ownership category

akta.pro rank

Product category

Luxury Beachfront Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Beachfront & Coastal Full-Service Hotels (THAGAAAI)

akta.pro secondary industries

Beachfront & Island Luxury Resorts (THAGACAA), Resort Convention Hotels (THAGALAC)

Keywords

• Luxury hotel services
• Beachfront accommodations
• Spa and wellness services
• Wedding and event venues
• Fine dining restaurants

Headquarters

HQ city

Cartagena

HQ country

Colombia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Room Revenue: Primary revenue stream from 285 luxury rooms and suites including Classic rooms, Ocean suites, Grand Ocean suite, and Presidential suite. Revenue generated through direct bookings, IHG platforms, and OTAs.
2. Food & Beverage: Revenue from Kanuú restaurant, Sunset Pool Terrace bar and dining, room service, and event catering. Includes Global fusion Caribbean cuisine and local Colombian Caribbean flavors.
3. Spa & Wellness Services: Full-service spa on 15th floor with 5 treatment cabins offering massages, facials, rituals, and wellness experiences. Pricing from COP $250,000 to COP $2,500,000.
4. Meetings & Events: Event spaces totaling 1,075 square meters for weddings, corporate meetings, and celebrations. Includes custom catering and wedding planning services.
5. Day Passes: Luxury daycation offerings including pool access, spa facilities, and dining at Sunset Pool Terrace for local residents and visitors. Adults COP $162,000, Children COP $80,000.
6. Club InterContinental Lounge Access: Exclusive lounge access on 15th floor with complimentary breakfast, cocktail hour, and all-day refreshments for VIP guests, suite bookings, and IHG loyalty members.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Hotel InterContinental Cartagena operates a 285-room luxury beachfront property in the Bocagrande district of Cartagena de Indias, Colombia, offering Classic Rooms and Ocean/Grand Ocean/Presidential Suites, multiple dining venues (Kanufá restaurant, Sunset Pool Terrace, Club InterContinental Lounge), a 15th-floor spa with five treatment cabins, a 24/7 fitness center, and 1,075 square meters of event space for weddings and corporate meetings. The property is operated under the InterContinental Hotels Group (IHG) brand and integrates with the global IHG One Rewards loyalty program.

Product overview

Hotel InterContinental Cartagena is a luxury beachfront hotel operated under IHG (InterContinental Hotels Group), located in the Bocagrande district of Cartagena de Indias, Colombia. The property offers a comprehensive portfolio of accommodations spanning Classic Rooms, Ocean Suites, and the Presidential Suite, complemented by diverse dining venues including Kanuú Restaurant, the Sunset Pool Terrace bar and restaurant, and the exclusive Club InterContinental Lounge. Wellness facilities encompass a full-service Spa on the 15th floor with five treatment cabins and a 24/7 fitness center. The hotel features extensive event capabilities including 1,075 square meters of meeting space, wedding services with Caribbean-themed ceremonies, and curated experiences under the 'Incredible Occasions' program. Additional offerings include day passes, yoga classes, concierge services, and integration with the IHG One Rewards loyalty program. The property is distinguished by its oceanfront location, sustainability initiatives including bulk amenities and energy efficiency programs, and recognition in luxury hospitality awards.

Differentiator

Problem solved

Functional benefit

Brands

• Kanuú: Signature restaurant offering Caribbean-inspired cuisine with international techniques, located at the hotel.
• Sunset Pool Terrace
• Privilege Spa
• Club InterContinental

Products and services

• Classic Rooms

Quantifiable outcome

• Ranked #1 in the Americas for breakfast satisfaction with 97.30% score in June 2026
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Aluna FoundationcoreStrategic or Co-development Partner · 15 October 2024Non-profit providing internship opportunities for individuals with cognitive and multiple disabilities. Agreement signed October 15, 2024 aligned with diversity, equity, and inclusion policies. Students complete internships in hotel departments while promoting culture of sensitivity and acceptance.
• VeoliacoreTechnology or IntegrationEnergy monitoring, savings, and efficiency partnership implementing Hubgrade intelligent energy efficiency system. First hotel in Cartagena to innovate for energy efficiency and CO2 emission reduction. Project involves automation, monitoring, and control of air conditioning system across 285 rooms with 314 thermostats.
• IndhyLuna FoundationcoreStrategic or Co-development PartnerSocial sustainability partnership supporting victims of armed conflict and individuals with hearing disabilities from southern Bolívar. They create eco-friendly crafts including footwear, dresses, bags, accessories, and home goods using natural fique fibers. Sold at Concierge Lounge as artisan shop.
• Fundación Alimentar ColombiacoreStrategic or Co-development PartnerNon-profit organization improving physical, emotional, and social development of children and families in extreme poverty. Hotel makes regular food donations to foundation kitchens. Annual Christmas event for children. 'Giving for Good' program organizes fundraising with guests. Foundation provides daily meals to 1,542 children.
• Centro Colombo Americano / UNICOLOMBOminorStrategic or Co-development PartnerPartnership through Journey to Tomorrow program providing IHG Skills Academy access to students. Free virtual platform available in 8+ languages with self-service educational resources on hospitality, professional development, career planning, and mental health.
• PeskaoCaribecoreStrategic or Co-development PartnerOrganization bringing together six associations of artisanal fishermen from Bolívar, Sucre, and Córdoba. Hotel's responsible sourcing partner for fish, contributing to development of coastal communities and preservation of traditional artisanal fishing knowledge.
• CORECAminorOthersSolidarity-based recycling organization collecting and processing recyclable materials from hotel (paper, cardboard, plastic, glass, cans). Materials given new purpose through recycling network.
• ReaceicominorOthersBiodiesel producer converting used vegetable oil from hotel kitchen operations into renewable fuel through remanufacturing partnership.
• PurezzaminorOthersLocal provider of reusable Purezza glass water bottles replacing plastic bottles at events, reducing plastic waste and supporting local recycling system.
• Cotelco Cartagena y BolívarcoreStrategic or Co-development PartnerHotel association leading FormAlístate training program in collaboration with Cartagena Chamber of Commerce and FONTUR. Program strengthens skills and knowledge of tourism service providers in the region, raising service standards and promoting sustainable tourism growth.
• Chamber of DiversitycoreStrategic or Co-development PartnerAwarding body for Friendly Biz certification recognizing commitment to diversity, inclusion, and safe business spaces. Five-stage certification process includes training, coaching, and external audits verifying compliance with inclusion standards.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• InterContinental Hotels Group (IHG): Parent brand and global franchisor of the subject property; operates over 6,000 hotels worldwide and provides the distribution, loyalty (IHG One Rewards), and brand standards that shape unit economics and competitive positioning.

Direct peers

• Hyatt Regency Cartagena: Direct competitor located in the same Bocagrande district in Cartagena, offering comparable luxury full-service accommodations, multiple F&B outlets, and event space — explicitly mentioned in the subject hotel's TripAdvisor reviews as head-to-head competition.
• Hilton Cartagena: Adjacent luxury hotel in the Bocagrande beachfront corridor with similar full-service amenities and international brand loyalty programs — overlapping target customer set in leisure, weddings, and corporate travel.
• Hotel Charleston Santa Teresa Cartagena: Luxury hotel in Cartagena's walled historic center targeting similar high-end leisure and corporate clients with comparable premium room, dining, and event offerings.
• Sofitel Legend Santa Clara Cartagena: Luxury Accor-branded property in Cartagena's historic center, competing for the same high-end cultural-tourism and destination wedding demand with comparable F&B and spa positioning.
• Marriott Cartagena Beach Resort: Marriott-branded beachfront resort in Cartagena offering comparable luxury leisure and group event capacity, drawing from the same international traveler pool through Marriott Bonvoy loyalty.
• Hotel Estelar Cartagena de Indias: Colombian-operated full-service hotel in the Cartagena luxury segment, offering similar beachfront leisure, F&B, and corporate event experiences to a comparable traveler profile.
• Hotel Las Américas Resort Cartagena: Large beachfront resort in Cartagena with extensive meeting and event infrastructure, directly competing for MICE and leisure group business against the InterContinental's 1,075 sqm of event space.

Regional players

• Hotel Almirante Cartagena: Established luxury hotel in Cartagena competing for similar leisure and corporate clients in the local market, providing comparable full-service amenities in a well-known beachfront location.

Emerging players

• All-Inclusive Collection properties in Cartagena (e.g., Dreams Cartagena): All-inclusive luxury properties in the Cartagena region capturing a portion of the same leisure/wedding demand with bundled pricing — a structurally different but increasingly competitive offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/InterConCtg
• Facebookfacebook.com/interconcartagena
• LinkedInlinkedin.com/company/intercontinental-cartagena
• Instagraminstagram.com/interconcartagena

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotel InterContinental Cartagena