VM1

What VM1 does

VM1 B.V. is a Netherlands-based managed services provider that delivers IT, telephony, and internet services to small and medium-sized businesses. Founded in 2011 and headquartered in Eindhoven (with a registered Waalwijk address), the company positions itself as a single-source 'totaalleverancier' for Dutch SMBs that lack the resources to manage multiple IT vendors independently. Its go-to-market is direct sales-led, with named contacts for technical, general, and financial inquiries, and team members including a sales manager, account managers, an inside sales engineer, and an operational manager. Customer engagement is personal and consultative (phone, email, contact form, WhatsApp) rather than self-serve, and pricing is not publicly listed.

The product portfolio is built around four integrated pillars. (1) IT Dienstverlening — managed Windows workstations and a virtual cloud desktop ('Online Werkplek') hosted in VM1's own datacenter, layered on Microsoft 365 with Outlook, Word, and Excel. (2) Hosted Telefonie — a cloud-based VoIP PBX built on the Yeastar platform with native fixed-mobile integration, CRM coupling, and the Linkus unified-communications client for WhatsApp for Business, Facebook Messenger, SMS, and Live Chat. (3) Internet en Wi-Fi — managed connectivity using multiple ISP partners (KPN, Delta, Eurofiber, Ziggo, Tele2), 24/7 monitoring, and an automatic 4G/5G failover supporting up to 50 workstations with unlimited data. (4) IT Beveiliging — security services including daily online backup with up to 5 years of retention in a Dutch datacenter, an anti-malware 2.0 product with automatic isolation and remote recovery, and Microsoft 365 Business Suite hardening. Optional add-ons include the Online Werkplek cloud desktop and 4G/5G backup internet. In August 2024, VM1 acquired the activities of Goossens Computers (Valkenswaard, founded 1994), extending its workstation management and hardware capabilities.

Commercially, VM1 operates a recurring subscription model: managed IT services are billed monthly per user/workstation, hosted telephony is a fixed monthly fee per seat, and connectivity plus SIP trunks and fixed numbers carry unit-based monthly pricing. SIP trunk pricing rose from €2.90 to €3.50 and fixed numbers from €0.14 to €0.19 effective January 2025, with a 2.9% indexation applied to most services from January 2025 to reflect inflation and supplier cost increases (exceptions include Yeastar hosted telephony, services started on/after December 1, 2024, and Microsoft 365 licenses). The company is privately held with no disclosed funding rounds, parent, or institutional investors, and no public revenue disclosure. AI/ML capabilities are not described in the available material.

Name

VM1

Legal name

VM1 B.V.

Website

https://vm1.nl

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

VM1 B.V. is a Netherlands-based, SMB-focused managed services provider delivering integrated IT support, Yeastar-hosted VoIP telephony, and managed internet/Wi-Fi to Dutch small and medium-sized businesses since 2011, with security and cloud desktop add-ons and a recent acquisition of Goossens Computers.

Ownership category

akta.pro rank

Product category

Managed IT and Telecommunications Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

akta.pro secondary industries

Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC), End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB), Remote Access, Virtual Workspaces & Digital HQ (BPAMAMAL)

Keywords

• Managed IT services
• Hosted telephony
• Cloud workstations
• Internet connectivity
• IT security

Headquarters

HQ city

Eindhoven

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services (Maandelijks Abonnement): Monthly fee per user/workstation covering management, support, security, and maintenance. Workstation management and data security included. Customer decides which parts of system administration they handle themselves.
2. Hosted Telefonie (Per Gebruiker): Fixed monthly fee per user for hypermodern VoIP phone central in the cloud. Includes CRM integration, mobile app access, and fixed-mobile integration. Porting existing numbers included.
3. Internet en Wi-Fi Diensten: Managed internet connections including 24/7 monitoring. Partnership with multiple ISPs (KPN, Delta, Eurofiber, Ziggo, Tele2). 4G/5G backup available. Pricing varies by connection type.
4. SIP Trunks en Telefoonnummers: SIP trunk lines at €3.50 per line (increased from €2.90), plus €0.19 per fixed telephone number per month (increased from €0.14). Prices excl. BTW.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

VM1 B.V. is a Dutch total solutions provider delivering managed IT services, cloud workstations, hosted telephony (VoIP), internet/Wi-Fi connectivity, and IT security to small and medium-sized businesses. The company bundles infrastructure, communications, and security into a single contracted relationship so SMB customers have one vendor for all their core technology needs.

Product overview

VM1 is a total solutions provider (totaalleverancier) of IT, telephony, and internet services for the Dutch SMB market. Its portfolio is organized as four integrated core service lines: (1) IT Services / Online Werkplek — managed Windows workstations and cloud desktops delivered via Microsoft 365; (2) Hosted Telefonie — a Yeastar-powered cloud VoIP phone system with fixed-mobile integration; (3) Internet & Wi-Fi — connectivity provisioning via carrier partners (KPN, Delta, Eurofiber, Ziggo, Tele2) with 24/7 monitoring and 4G/5G backup; and (4) IT Beveiliging — cybersecurity services including anti-malware and online backup. These services are designed to be mixed and matched per customer need, with optional add-ons like the Online Werkplek cloud desktop and 4G/5G backup internet. VM1 acquired the activities of Goossens Computers in August 2024, expanding its workstation management and hardware capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Outsourced day-to-day IT management, support, and maintenance for Dutch SMB customers, covering workstations, servers, networking, and user support as a bundled subscription service.
• Cloud Workstations Hosted virtual desktop service that delivers Windows desktops from VM1's cloud infrastructure to end users, intended for SMB customers that want device-independent, centrally managed workstations.
• Hosted Telephony (VoIP)
• Internet and Managed Wi-Fi
• IT Security Services

Quantifiable outcome

• 4G/5G backup supports up to 50 workstations with unlimited data during failover
• +3 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core.

• KPNcoreTechnology or IntegrationInternet service provider partner for business internet connections. VM1 is partner of KPN and delivers managed internet services using KPN infrastructure.
• DeltacoreTechnology or IntegrationRegional internet service provider partner for fiber and business connections in the Netherlands.
• EurofibercoreTechnology or IntegrationFiber network provider partner delivering high-speed business internet connections.
• ZiggocoreTechnology or IntegrationCable internet provider partner for business connectivity solutions.
• Tele2coreTechnology or IntegrationTelecom provider partner for internet and telephony services.
• MicrosoftcoreTechnology or IntegrationProvides Microsoft 365 licenses (Outlook, Word, Excel) and business suite security features used in VM1's managed workstation and security services.
• YeastarcoreTechnology or IntegrationVoIP phone system platform provider for hosted/cloud phone central services. Yeastar Linkus UC Clients enable integration with WhatsApp and Facebook for multi-channel customer service.

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• RoutIT: Dutch MSP/telephony/hosting provider serving the SMB segment with bundled internet, VoIP and managed IT services — directly comparable to VM1's full-stack proposition and SMB go-to-market.
• Signet: Netherlands-based IT services and workplace management provider offering managed IT, cloud workstations and connectivity to SMB customers — overlapping product set and target market with VM1.
• Orcagroup: Dutch IT services group providing managed workplace, cloud, connectivity and telephony solutions to SMEs, closely mirroring VM1's bundled SMB value proposition.
• iCentre (iCentre.nl): Regional Dutch managed IT services and workplace provider for SMBs, with overlapping Microsoft 365, cloud desktop and connectivity offerings.

Broad incumbents

• KPN Zakelijk: Incumbent Dutch telecom operator and VM1's largest connectivity partner, but also a broad competitor selling bundled internet, VoIP and managed services to the same SMB segment at much larger scale.
• Ziggo Zakelijk: Major Dutch cable/internet provider that also resells business connectivity and adjacent services to SMBs — both a partner channel and a broad incumbent competitor to VM1.
• PinkRoccade (Cegeka-dsa): Larger Dutch IT services and managed workplace provider serving both mid-market and enterprise, offering cloud workplace, security and connectivity — an incumbent overlap in VM1's space.
• Visma: Large European provider of business software and adjacent IT services to SMBs/accountants; relevant broad incumbent whose Dutch operations overlap with VM1's IT services footprint.
• Computacenter: European-wide managed services and workplace provider with Dutch operations covering cloud desktop, managed connectivity and security — comparable end-to-end managed services capabilities, though at much larger enterprise scale.

Emerging players

• Tilaa: Dutch cloud hosting and infrastructure provider with adjacent managed services; relevant emerging peer where VM1's cloud desktop and datacenter-managed offerings overlap with Tilaa's cloud platform.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/vm1-b-v

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VM1