Canon Business Services

What Canon Business Services does

Canon Business Services ANZ (legal entity Canon Business Services Australia Pty Ltd) is a wholly-owned subsidiary of Canon Group operating as a managed technology services provider across Australia and New Zealand. Founded in 1994 and headquartered in Port Macquarie, Australia, the company employs between 1,001 and 5,000 staff and serves over 500 enterprise and mid-market customers with 95% customer satisfaction and a Net Promoter Score above 78. Its portfolio spans cybersecurity services (assessments, 24/7 SOC/SIEM on Microsoft Sentinel plus SOAR, vulnerability management, Essential 8 assessments, regulatory compliance), cloud solutions (CloudMetro proprietary private cloud, Azure public cloud, hybrid cloud, data centre and application modernisation), managed services (IT service desk, infrastructure management, mailroom, offshore staffing), consulting and advisory, network and voice services, and digitisation, AI, automation and data solutions including Agentic AI, Microsoft Copilot integration, and Microsoft Fabric.

The underlying technology stack is built primarily on the Microsoft ecosystem, with CloudMetro serving as a differentiated private-cloud platform offering 99.999% availability, Australian data-centre hosting, immutable backups, and hybrid-ready integration with Azure. CBS holds Microsoft Security Solutions Partner status with three advanced specialisations and is a certified Microsoft CSP Host and Authorised Mobility Partner, supported by relationships with Pure Storage, HPE, and Palo Alto Networks. AI capabilities are positioned as delivery and advisory services rather than proprietary model development.

The business model combines recurring managed-services subscriptions (IT service desk, managed infrastructure, SOCaaS, private cloud hosting) with project-based professional services (cloud migrations, cybersecurity uplift, digitisation), hardware and software procurement including Device as a Service, and document digitisation engagements. Revenue is generated primarily through quote-based, multi-year enterprise contracts targeting regulated verticals: financial services (banks, lenders, insurers, super funds), healthcare and not-for-profits, and government agencies, supplemented by education, manufacturing, professional services, and retail. Go-to-market is direct enterprise field sales across ANZ territories with inside-sales support for mid-market accounts, beginning with discovery sessions, assessments, or advisory engagements that transition into delivery or recurring managed services.

Name

Canon Business Services

Legal name

Canon Business Services Australia Pty Ltd

Website

https://business.canon.com.au

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Canon Business Services ANZ is a Canon Group subsidiary providing managed IT, cloud, cybersecurity, digitisation, and AI services to over 500 enterprise and mid-market customers across Australia and New Zealand, with primary focus on regulated financial services, healthcare, and government sectors.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

akta.pro secondary industries

Strategy & IT Advisory (BPAEAAAA), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Virtualized Security & SASE for Telco Networks (vFW, vDDoS, vSEC, Secure Edge) (HDAIAIAK)

Keywords

• Managed IT services
• Cloud solutions
• Cybersecurity services
• Digital transformation
• Managed security operations

Headquarters

HQ city

Port Macquarie

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed Services: Ongoing managed IT services including IT Service Desk, device management, IT infrastructure management, network managed services, Azure managed services, offshore staff resourcing, and mailroom management. Delivered as recurring monthly or annual contracts.
2. Professional Services and Consulting: IT project consulting, advisory services, network consulting and modernisation, digital workplace solutions, cloud transformation, and implementation services. Typically delivered as project-based engagements.
3. Cybersecurity Services: Security assessments, cybersecurity uplift, SOC/SIEM monitoring, vulnerability management, firewall services, and regulatory compliance services. Delivered as recurring managed security services or one-time assessment engagements.
4. Cloud Solutions: Cloud transformation, private cloud (CloudMetro), Azure public cloud, hybrid cloud, data centre modernisation, and application modernisation services. Includes IaaS and PaaS offerings.
5. Hardware and Software Procurement: Device as a Service (DaaS) and procurement services for hardware and software solutions.
6. Document Digitisation Services: Bulk document scanning and digitisation services converting paper records into searchable digital files. Project-based pricing based on volume, indexing depth, and format requirements.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Canon Business Services ANZ delivers managed IT, cloud, cybersecurity, and digitisation/AI services to mid-market and enterprise organisations across Australia and New Zealand. Core offerings include cybersecurity services (assessments, SOC/SIEM monitoring, vulnerability management, firewall, regulatory compliance), cloud solutions (CloudMetro private cloud, Azure public cloud, hybrid cloud, data centre modernisation), digitisation/AI/automation (document digitisation, AI agents, Microsoft Copilot integration, data modernisation, finance automation), managed services (IT service desk, infrastructure management, mailroom), consulting and advisory, network/voice services, and hardware/software procurement.

Product overview

Canon Business Services ANZ operates as a technology solutions partner offering an end-to-end managed services portfolio. The core offering consists of Cybersecurity Services (assessments, uplift, SOC & SIEM with Microsoft Sentinel, vulnerability management, firewall, regulatory compliance, Essential 8 assessments), Cloud Solutions (CloudMetro Private Cloud, Azure Public Cloud, Hybrid & Multi-Cloud, Cloud Transformation, Data Centre Modernisation, Application Modernisation), Digitisation, AI, Automation & Data Solutions (AI for Business, Document Digitisation, Data Modernisation, Finance & Invoice Automation, Workflow & Exception Management), Managed Services (IT Service Desk, Infrastructure Management, Mailroom Management), Consulting & Advisory Services, Network & Voice Services, and Hardware & Software Procurement. Key platforms include CloudMetro (their proprietary private cloud with 99.999% availability) and SOCaaS built on Microsoft Sentinel + SOAR. They serve regulated industries including financial services, healthcare, and government across Australia and New Zealand.

Differentiator

Problem solved

Functional benefit

Brands

• CloudMetro: CBS' managed private cloud infrastructure designed for regulated organisations that need control without the operational burden. Built for compliance with data sovereignty requirements.

Products and services

• Cybersecurity Services

Quantifiable outcome

• 500+ customers across ANZ with 95% customer satisfaction score
• +4 more outcomes

Named customers31 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature5 records

Partnerships

Four partnerships are on record, tiered primary and supporting.

• MicrosoftprimaryTechnology or IntegrationMicrosoft Security Solutions Partner with three advanced specialisations in security. Certified Microsoft CSP Host for Windows virtual machines. Microsoft Authorised Mobility Partner for License Mobility through Software Assurance. Delivers Azure public cloud, Microsoft 365, Microsoft Sentinel/SIEM, Microsoft Copilot, and Microsoft Fabric solutions.
• Pure StoragesupportingTechnology or IntegrationTechnology vendor partner providing storage solutions integrated into CBS cloud and infrastructure offerings.
• HPE (Hewlett Packard Enterprise)supportingTechnology or IntegrationTechnology vendor partner providing infrastructure solutions for CBS managed services and cloud offerings.
• Palo Alto NetworkssupportingTechnology or IntegrationCybersecurity vendor partner providing next-generation firewall and security solutions integrated into CBS security services.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Atturra: ANZ-focused IT managed services and consulting firm covering cloud, cybersecurity, data, and digital workplace. Comparable in customer segment (mid-market/enterprise), Microsoft-centric delivery model, and vertical coverage including government and regulated industries.
• Telstra Purple: Telstra's enterprise technology services arm, providing managed networking, cloud, security, and digital workplace services to ANZ organisations. Directly comparable on Microsoft-aligned managed services, network integration, and regulated-industry delivery.
• Interactive (Interactive Pty Ltd): Australian managed services and cloud provider covering Microsoft Azure, cybersecurity, and IT support for mid-market and enterprise clients. Direct comparable on managed services breadth, Microsoft alignment, and ANZ customer base.
• Data#3: ASX-listed ANZ IT solutions and managed services provider with strong Microsoft alignment. Directly comparable on cloud, managed services, and cybersecurity delivery to mid-market and enterprise customers across Australia.

Broad incumbents

• Infosys (ANZ): Global IT services provider with significant ANZ presence serving financial services, healthcare, and government. Competes on cloud, application modernisation, and managed services for enterprise clients, though at considerably greater scale and offshore leverage.
• Accenture (ANZ): Global consulting and technology services firm with deep ANZ presence. Competes with CBS on cloud transformation, cybersecurity, and managed services for large enterprises and government, but with a much broader portfolio and far larger bench.
• DXC Technology (ANZ): Global IT services giant with a substantial ANZ managed services and security practice. Overlaps with CBS on infrastructure management, cybersecurity, and application modernisation for large enterprise and government clients, though at significantly greater scale.
• Insight Enterprises (ANZ): Global IT solutions and services provider with a meaningful ANZ footprint, focused on hardware/software procurement, cloud, and managed services. Comparable to CBS's DaaS, cloud, and managed services offerings for mid-market and enterprise customers.

Emerging players

• Reekoh: ANZ-headquartered IoT and data integration platform provider. Adjacent in the Microsoft Azure data and integration ecosystem and overlapping with CBS's data modernisation and Microsoft Fabric capability, though a much smaller emerging player.
• Arqon Group: Australian IT managed services and cybersecurity provider focused on mid-market clients. Comparable on Microsoft-centric managed services, cybersecurity delivery, and ANZ customer base, but smaller in scale than CBS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCnVkK5t9jg-qHfQhFfoRXXg
• LinkedInlinkedin.com/company/canon-business-services

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Canon Business Services