Human Touch Home Health Care

What Human Touch Home Health Care does

Human Touch Home Health Care is a privately held, Medicare-certified and Joint Commission-accredited home health care provider founded in 1996 and headquartered in Falls Church, Virginia. The company delivers physician-ordered clinical services directly to patients' homes through a network of six regional offices spanning Washington DC, Maryland, Virginia, and Pennsylvania, staffed by 650+ licensed clinicians, nurses, therapists, and aides. Its service portfolio comprises six core lines (Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Home Health Aide, and Medical Social Services) coordinated under physician-approved care plans, plus a specialty Home Infusion Therapy line in the Lehigh Valley region covering IVIG, IV antibiotics, hydration, biologics, and pain management administered by infusion-certified RNs. The company has served over 25,000 patients cumulatively and holds a 4-star CMS rating at its Falls Church location, with 9 consecutive years as a CMS OBQI Top Performer for patient satisfaction.

The business model is episodic, fee-for-service reimbursement under Medicare PDGM and equivalent Medicare Advantage, Medicaid, and commercial payer contracts, with most Medicare-eligible patients facing zero out-of-pocket cost. The go-to-market is sales-led and physician-driven: referrals arrive through a dedicated phone line, online forms, and secure fax, with services initiated within 24-48 hours of authorization. Strategic distribution is anchored by discharge-planning partnerships with major regional health systems including Inova, Jefferson/LVHN, St. Luke's, Kaiser Permanente, Virginia Hospital Center, and Novant Health UVA, supplemented by specialty pharmacy integrations (Accredo, Lehigh Valley Pharmacy, St. Luke's HomeStar) for infusion services. The company operates with a registered trademark "The Human Touch Promise™" framework emphasizing personalized care plans, 24/7 clinical support, consistent caregiver assignment, and family communication, and has remained founder-led and independent throughout its 28+ year history with no disclosed institutional capital, M&A activity, or leadership transitions.

Name

Human Touch Home Health Care

Legal name

Human Touch Home Health Care

Website

https://humantouchhealth.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Human Touch Home Health Care is a Medicare-certified, Joint Commission-accredited home health provider operating six regional offices across DC, Maryland, Virginia, and Pennsylvania, delivering skilled nursing, therapy, aide, infusion, and social services to 25,000+ patients via 650+ clinicians.

Ownership category

akta.pro rank

Product category

Home Health Care Services

NAICS

Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Medicare-Certified Skilled Home Health Agencies (HHA) (HLADAFAA)

akta.pro secondary industries

Home Health Therapy Services (PT/OT/SLP) Providers (HLAFAEAM), Home Infusion Therapy & IV Nursing Services (HLADAFAG)

Keywords

• Home health care services
• Skilled nursing care
• Physical therapy services
• Home infusion therapy
• Medicare certified agency

Headquarters

HQ city

Falls Church

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Medicare Home Health Services: Medicare-certified home health services covered under Medicare Part A and Part B for eligible beneficiaries, typically with zero out-of-pocket cost. Covers skilled nursing, physical therapy, occupational therapy, speech therapy, and home health aide services when provided alongside skilled services.
2. Medicare Advantage: Coverage through Medicare Advantage (Part C) plans which must cover at least the same home health services as Original Medicare, with some plans offering additional benefits like extended therapy sessions.
3. Medicaid Services: State programs covering home health services for eligible individuals and families at little to no cost.
4. Private Insurance: Commercial insurance plans covering home health services through the provider network. Most commercial plans cover home health services.
5. Home Infusion Therapy: Specialized IV therapy services administered at home by infusion-certified registered nurses, including IVIG, IV antibiotics, hydration, biologics, and pain management. Coordinates with specialty pharmacies.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Human Touch Home Health Care is a Medicare-certified, Joint Commission-accredited home health agency that delivers clinical services directly to patients in their homes. The core portfolio comprises six integrated service lines: Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Home Health Aide, and Medical Social Services, all coordinated under physician-approved care plans. Home Infusion Therapy is offered as a specialty service in the Lehigh Valley/Pennsylvania region. Services are delivered by 650+ licensed clinicians across 6 regional offices serving DC, Maryland, Virginia, and Pennsylvania.

Product overview

Human Touch Home Health Care offers a unified home health care platform delivering comprehensive clinical services directly to patients in their homes. The core portfolio consists of six integrated service lines: Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Home Health Aide, and Medical Social Services—all coordinated under physician-approved care plans. For patients in the Lehigh Valley/Pennsylvania region, the company additionally offers Home Infusion Therapy as a specialty service. Services are delivered through a network of 6 regional offices across Virginia, Maryland, Pennsylvania, and Washington DC, with 650+ clinicians providing care to over 25,000 patients. The company operates as a Medicare-certified, Joint Commission-accredited home health agency.

Differentiator

Problem solved

Functional benefit

Products and services

• Skilled Nursing Registered nurses (RNs) and licensed practical nurses (LPNs) deliver clinical-grade care in patients' homes, including wound management, IV therapy, medication oversight, post-surgical monitoring, catheter care, cardiac and respiratory assessments, and chronic disease education. Aimed at homebound patients requiring skilled intermittent care under physician-approved care plans.
• Physical Therapy Licensed physical therapists help patients rebuild strength, restore mobility, manage pain, and prevent falls through personalized exercise programs delivered at home. Designed for patients recovering from surgery, illness, or injury and those needing fall prevention.
• Occupational Therapy Expert occupational therapists help patients relearn daily activities, adapt their home environment, and regain independence in activities of daily living. Targeted at patients recovering from stroke, surgery, or progressive conditions limiting daily function.
• Speech Therapy Speech-language pathologists treat swallowing disorders, communication challenges, and cognitive-linguistic recovery in the comfort of patients' homes. Geared toward post-stroke patients, those with progressive neurological conditions, and post-surgical recovery.
• Home Health Aide
• Medical Social Services
• Home Infusion Therapy

Quantifiable outcome

• Up to 25% fewer hospital readmissions compared to patients without professional home health follow-up
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

15 partnerships are on record, tiered core and minor.

• Inova Health SystemcoreStrategic or Co-development PartnerKey hospital partnership for care coordination. Human Touch provides post-discharge home health services for Inova patients in Northern Virginia, including Inova Fairfax Hospital, Inova Alexandria Hospital, Inova Fair Oaks Hospital, Inova Mount Vernon Hospital, and Sentara Northern Virginia Medical Center. Seamless transitions from hospital to home.
• Jefferson / Lehigh Valley Health Network (LVHN)coreStrategic or Co-development PartnerMajor health system partnership in the Lehigh Valley, Pennsylvania. Human Touch provides home health care and home infusion therapy services for Jefferson/LVHN patients, ensuring coordinated post-discharge care from one of the region's leading health systems.
• St. Luke's University Health NetworkcoreStrategic or Co-development PartnerKey health system partnership in the Lehigh Valley area. Human Touch collaborates with St. Luke's for home health care and home infusion services, providing seamless post-discharge support to patients of this major regional health network.
• Kaiser PermanentecoreStrategic or Co-development PartnerKaiser Permanente coordinates home health care services including post-hospitalization physical therapy for their members through Human Touch, providing comprehensive post-acute care support.
• Virginia Hospital CentercoreStrategic or Co-development PartnerPartnership for care coordination serving patients in the Arlington/Northern Virginia area. Human Touch provides home health services for patients transitioning from Virginia Hospital Center to their homes.
• Novant Health UVA Health SystemcoreStrategic or Co-development PartnerPartnership for Prince William County and Manassas area patients. Human Touch coordinates post-discharge home health care with Novant Health UVA Health System Prince William Medical Center, supporting seamless transitions from hospital to home.
• Georgetown University HospitalminorStrategic or Co-development PartnerMcLean-area patients benefit from care coordination with Georgetown University Hospital, providing specialized referral pathways for home health services in the DC/Maryland/Virginia region.
• StoneSprings Hospital CenterminorStrategic or Co-development PartnerPartnership for Ashburn and Dulles corridor area patients. Human Touch provides post-operative care and chronic disease management coordinated with StoneSprings Hospital Center.
• Reston Hospital CenterminorStrategic or Co-development PartnerHerndon and Reston area patients receive coordinated home health care through partnership with Reston Hospital Center, specializing in post-surgical recovery and rehabilitation services.
• Sentara Northern Virginia Medical CenterminorStrategic or Co-development PartnerPartnership for Lorton and Prince William County area patients. Human Touch provides home health services coordinated with Sentara Northern Virginia Medical Center for post-acute care transitions.
• Inova Loudoun HospitalminorStrategic or Co-development PartnerLeesburg and Loudoun County patients receive home health services coordinated with Inova Loudoun Hospital, supporting post-discharge recovery and chronic disease management.
• Accredo (Specialty Pharmacy)coreTechnology or IntegrationSpecialty pharmacy partnership for home infusion therapy coordination. Human Touch receives prescriptions and coordinates IV therapy administration for patients receiving specialty medications through Accredo.
• Lehigh Valley PharmacycoreTechnology or IntegrationLocal specialty pharmacy partnership in the Lehigh Valley for home infusion therapy. Coordinates medication preparation and delivery for Human Touch's infusion-certified nurses to administer.
• St. Luke's HomeStar (Specialty Pharmacy)coreTechnology or IntegrationSpecialty pharmacy partnership within St. Luke's network for integrated home infusion therapy services, enabling seamless coordination between prescribing physicians, pharmacy, and Human Touch nursing staff.
• Carilion ClinicminorStrategic or Co-development PartnerPartnership for Southwest Virginia region patients. Human Touch's Blacksburg office coordinates care with Carilion Clinic and LewisGale hospitals for home health services in the New River Valley.

Scale indicators10 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Interim HealthCare: Franchised home health, hospice, and personal care network; directly comparable Medicare-certified home health offering and physician-referral GTM model.
• Option Care Health: Largest independent provider of home and alternate-site infusion services in the U.S.; the most direct peer to Human Touch's Allentown-based specialty infusion offering (IVIG, antibiotics, biologics).
• Aveanna Healthcare: Public home health, hospice, and private duty services provider with adult home health operations that directly overlap Human Touch's skilled nursing, therapy, and aide offerings.
• Addus HomeCare: Public personal care and home health provider with Medicaid-heavy payer mix; comparable in service breadth and in-home clinical model, though more skewed toward personal care.
• Bayada Home Health Care: Large private, multi-state home health agency offering skilled nursing, therapy, and aide services across the Mid-Atlantic — directly comparable in size, geographic footprint, and Medicare-certified service mix.
• BrightSpring Health Services: Public home and community-based health platform spanning home health, hospice, and pharmacy services — overlapping service lines and patient populations, with comparable Medicare-certified offerings.
• Compassus: National home health, hospice, and palliative care provider; comparable Medicare-certified home health service line with similar hospital-system partnership model.

Broad incumbents

• LHC Group: National home health and hospice operator (now part of Optum); directly comparable Medicare-certified home health services and joint-venture model with hospital systems that mirrors Human Touch's referral partnerships.
• Amedisys: National home health, hospice, and high-acuity care provider with a much larger footprint; competes head-to-head for hospital referrals and Medicare Advantage contracts in the same Mid-Atlantic markets.
• Encompass Health: Large inpatient rehab and home health operator; home health segment overlaps directly with Human Touch's PT/OT/SLP and skilled nursing services, though Encompass is much broader in scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/human-touch-home-health-care-agency

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Human Touch Home Health Care