What Lebanon Utilities does

Lebanon Utilities is a municipally-owned, not-for-profit multi-utility established in 1942 and operated by the Lebanon Utilities Service Board under the authority of the City of Lebanon, Indiana. It provides electric power distribution, water treatment and distribution, wastewater collection and treatment, stormwater management, and — through its ilines telecommunications division — broadband internet service to residential, commercial, and municipal customers within the City of Lebanon and the contractually served Towns of Ulen and Elmwood in Boone County. Water service is delivered through two treatment plants — Chicago Street (1 MGD, six wells) and Sugar Creek (3 MGD, five wells) — serving approximately 6,000–7,000 customers, while the wastewater facility has 5.0 MGD design capacity and 15.0 MGD peak flow capacity. Electric power is procured wholesale through the Indiana Municipal Power Agency (IMPA), with purchased power representing 75–80% of electric operating costs.

The utility generates revenue through usage-based tariffs across electric, water, and wastewater services, supplemented by recurring monthly charges for ilines internet subscriptions ($1,000+ subscribers), trash and recycling services, and outdoor lighting. Rate structures include tiered electric schedules (Residential, Commercial, Municipal, Primary Power and Light), declining-block water and wastewater rates with meter-size-based minimums, and availability fees per Equivalent Dwelling Unit. Customer touchpoints are consolidated through the SmartHub web and mobile platform (iOS/Android) for bill payment, usage monitoring, outage reporting, and paperless enrollment; a public-facing Outage Map provides real-time electric service status. Distribution is fully direct-to-customer through owned infrastructure — electric at 69 kV with a planned second feed (South Loop), water/wastewater via municipal plant and collection systems, and fiber via ilines.

The business is governed by a five-member Service Board appointed by the Mayor and City Council and holds memberships in IMPA, IMEA, and APPA. The electric utility has carried no debt since retiring its original 1942 acquisition bond in 1948, and the not-for-profit structure returns cost savings to ratepayers. The customer-facing organization is small (11–50 employees), led by General Manager Ed Basquill and CFO Sandra Morgan, with department-level operations managers for electric and water/wastewater. Recent strategic activity centers on the 2024–2025 establishment of the LEAP Water and Wastewater Rate Districts to serve the Lebanon Economic Acceleration Park, active service-territory boundary petitions with Boone REMC, ongoing wastewater capacity expansion, and pursuit of an IURC jurisdictional opt-out.

Name

Lebanon Utilities

Legal name

Lebanon Utilities

Website

https://lebanon-utilities.com

Company type

Private

Founded year

1942

Operating status

Operating

Headcount range

11–50 employees

Short description

Lebanon Utilities is a municipally-owned, not-for-profit multi-utility serving the City of Lebanon, Indiana, and the Towns of Ulen and Elmwood with electric distribution, water and wastewater treatment, and ilines broadband internet for residential, commercial, and municipal customers.

Ownership category

akta.pro rank

Headquarters

HQ city

Lebanon

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Supply Chain, Personnel, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Electric Service: Municipal electric utility providing power distribution to residential, commercial, and municipal customers. Lebanon Electric Utility is a member of Indiana Municipal Power Agency (IMPA) for wholesale power purchasing. Purchased power costs represent 75-80% of operating costs.
2. Water Service: Water treatment and distribution service to approximately 6,000-7,000 customers through two treatment plants (Chicago Street and Sugar Creek). Revenue based on consumption per 100 cubic feet with minimum charges based on meter size.
3. Wastewater/Sewer Service: Wastewater collection and treatment for City of Lebanon and Town of Ulen. Revenue includes base charge based on meter size plus treatment flow rate per 100 cubic feet.
4. Telecommunications (ilines): Internet service provided through ilines division serving over 1,000 customers in Lebanon and Boone County, targeting underserved locations.
5. Trash and Recycling Services: Additional city services including trash ($13.45/month) and recycling ($5.65/month) billed through utility.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Lebanon Utilities is a municipally-owned, not-for-profit utility that delivers electric power distribution, potable water treatment and distribution, wastewater collection and treatment, stormwater management, and broadband internet (ilines) services to residential, commercial, industrial, and municipal customers within its franchised Indiana service territory. The utility operates two water treatment plants with a combined 4 MGD capacity, a wastewater facility rated at 5.0 MGD design / 15.0 MGD peak, a 69 kV electric distribution system sourced through the Indiana Municipal Power Agency, and the ilines ISP serving over 1,000 subscribers in underserved Lebanon and Boone County locations.

Product overview

Lebanon Utilities is a municipally-owned utility providing electric, water, wastewater, and telecommunications services to the City of Lebanon, Indiana, and surrounding areas. The utility operates through several distinct service divisions: Electric Service (power distribution via IMPA membership), Water Service (two treatment plants serving ~7,000 customers), Wastewater Service (5.0 MGD design capacity), Telecommunications via ilines (internet for underserved areas), and Lebanon Stormwater. SmartHub serves as the unified customer-facing digital platform (web and mobile app) enabling account management, bill payment, usage monitoring, outage reporting, and Auto Pay across all services. The portfolio is organized as a multi-utility operation with shared customer touchpoints through SmartHub.

Differentiator

Problem solved

Functional benefit

Brands

• ilines: Telecommunications division providing affordable internet service to underserved locations in Lebanon and Boone County with over 1000 customers.
• SmartHub

Products and services

• Electric Service Municipal electric power distribution service to residential, commercial, industrial, and municipal customers in the City of Lebanon franchise territory, with power procured wholesale through membership in the Indiana Municipal Power Agency (IMPA).
• Water Service Potable water treatment and distribution to approximately 6,000-7,000 customers in Lebanon, Indiana via the Chicago Street and Sugar Creek treatment plants (4 MGD combined capacity) using aeration, phosphate addition, and chlorine disinfection.
• Wastewater Service Wastewater collection system and treatment facility processing sanitary waste for the City of Lebanon and Town of Ulen, Indiana, with design capacity of 5.0 million gallons per day and peak flow capacity of 15.0 MGD.
• ilines Internet Service Affordable broadband internet subscription service delivered to over 1,000 residential and commercial customers in Lebanon and Boone County, Indiana, targeting underserved locations.
• Stormwater Service Municipal stormwater management service owned and operated by the City of Lebanon, billed through the Lebanon Utilities utility-billing platform at $5.50/month for residential and per EDU for commercial customers.

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• Indiana Municipal Power Agency (IMPA)coreStrategic or Co-development PartnerLebanon Electric Utility is a member of IMPA, which provides wholesale power purchasing. Through this membership, the utility can purchase the most economic power available at any given time, with cost savings passed directly to customers. IMPA is Lebanon's wholesale power supplier.
• American Public Power Association (APPA)coreStrategic or Co-development PartnerLebanon Electric Utility is a member of APPA, which provides access to ever-changing laws and regulations in the electric industry, ensuring full compliance and access to industry best practices and recognition programs.
• Indiana Municipal Electric Association (IMEA)coreStrategic or Co-development PartnerLebanon Electric Utility is a member of IMEA, the statewide trade association serving Indiana's municipally owned and operated electric utilities for over six decades.

Scale indicators7 records

Recent moves11 records

Expansion highlights5 records

Emerging players

• Metronet: Rapidly expanding fiber-to-the-home broadband provider operating in Indiana. Provides gigabit services adjacent to Lebanon Utilities' ilines footprint, making it a direct emerging competitive threat to the broadband leg of Lebanon's four-utility portfolio.

Broad incumbents

• Sacramento Municipal Utility District (SMUD): Large California municipal electric utility benchmarked for governance, not-for-profit rate-setting, renewable integration, and customer-owned utility best practices. Useful national proxy for assessing how a municipal utility scales over decades.
• Citizens Energy Group: Much larger Indianapolis-based municipal multi-utility providing water, wastewater, natural gas, and thermal services. Although broader and more diversified, it shares the municipal governance model and is a useful benchmark for capital allocation, rate-setting, and customer engagement practices.
• Duke Energy Indiana: Investor-owned utility that is the corporate successor to Public Service Indiana — the entity from which Lebanon acquired its electric distribution system in 1942 for $285,000. Serves surrounding Indiana territories and is the principal competitive reference for Lebanon's electric rates and reliability positioning.
• Indiana Michigan Power: Investor-owned utility subsidiary of American Electric Power serving Indiana and Michigan. A large IOU operating in the same state whose rate structure and service reliability Lebanon Utilities competes against for commercial and industrial customers.
• JEA (Jacksonville Electric Authority): Large Florida community-owned utility providing electric, water, and wastewater services. Broad municipal multi-utility model comparable to Lebanon Utilities, though at substantially greater scale, useful for trajectory benchmarking.

Direct peers

• Richmond Power & Light: Indiana municipal electric utility serving the City of Richmond, Indiana. Closely comparable structure, scale, and operating model — municipally owned, IMPA member, serves a small-to-medium Indiana city — making it a direct benchmark for Lebanon Utilities' electric operations.
• Crawfordsville Electric Light & Power: Indiana municipal electric utility serving Crawfordsville, Indiana. Same municipal ownership model, IMPA member profile, and small-city service territory as Lebanon — a directly comparable peer for operational performance, rate structure, and APPA engagement.
• Frankfort Municipal Utilities: Multi-utility municipal provider in Frankfort, Indiana offering electric, water, and wastewater services. Direct peer to Lebanon Utilities given the matching municipal multi-utility model and similar small-city Indiana footprint.
• Boone REMC: Boone County rural electric membership cooperative serving overlapping and adjacent electric territory. Directly comparable to Lebanon Utilities' electric division and is the counterparty on the recent 2024–2025 joint petition to modify electric service area boundaries before the IURC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/LebanonUtil
• YouTubeyoutube.com/channel/UCcFYv765v07-X8cCmNBuwpw
• Facebookfacebook.com/lebanonutilities
• LinkedInlinkedin.com/company/lebanon-utilities

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lebanon Utilities