Empire Tech
Empire Tech is a Schenectady-based IT Managed Services Provider serving SMBs across Upstate New York since 1998, offering subscription-based managed IT, cybersecurity, cloud, VoIP, and vendor management under a single multi-vendor accountability model.
- Company typePrivate
- Founded1998
- HeadquartersSchenectady, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Empire Tech does
Empire Tech (Empire Technology System, Inc.) is an IT Managed Services Provider headquartered in Schenectady, New York, with a secondary office in Queensbury, serving small and mid-sized businesses across Upstate New York. Founded in 1998, the firm delivers outsourced IT operations under a subscription-based managed services model, complemented by project-based professional services for infrastructure builds and upgrades. Its core offerings include managed IT support, cloud services, cybersecurity, VoIP telephone systems, employee security training, digital signage, video surveillance and access control, cabling, and vendor management — spanning the full operational IT stack rather than a single product line. The business sells directly to SMB clients via a sales-led go-to-market motion, with pricing structured around flat recurring monthly fees for managed services contracts.
Underlying the service delivery is a multi-OEM technology stack assembled through partnerships with Microsoft, Lenovo, HP Enterprise, Apple, Samsung, Ubiquiti, Ricoh, LG, and Tyco/Smartvue. Empire Tech holds HIPAA compliance certification, enabling service to regulated healthcare clients. The firm functions as a single point of accountability for multi-vendor environments, handling procurement, integration, monitoring, and lifecycle management on behalf of clients. Customer relationships are notably long-tenured, with multiple documented clients exceeding 12-20 years of continuous engagement across verticals including auto parts retail, education/associations, fence/construction, and commercial HVAC.
Empire Tech firmographics
Firmographics- Name
- Empire Tech
- Legal name
- Empire Technology System, Inc.
- Website
- https://empiretech.net
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Empire Tech is a Schenectady-based IT Managed Services Provider serving SMBs across Upstate New York since 1998, offering subscription-based managed IT, cybersecurity, cloud, VoIP, and vendor management under a single multi-vendor accountability model.
- Ownership category
- akta.pro rank
Empire Tech industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Engineering, Accounting, Research, Management (8700), Computer & Office Equipment (3570)
- akta.pro primary industry
- IT Service Management (ITSM) Platforms (HDAEALAA)
- akta.pro secondary industries
- Enterprise Architecture & IT Operating Model (BPAHAEAB), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC), IT Knowledge Management & Service Desk Platforms (HDAEALAH)
Keywords
Where Empire Tech is headquartered
LocationHeadquarters
- HQ city
- Schenectady
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Empire Tech business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed Services (Subscription): Flat rate monthly subscription for proactive IT management including 24/7 monitoring, maintenance, help desk support, and security management. Provides predictable costs for SMB clients.
- Managed Services (Professional Services): Project-based and consulting services including technology assessments, infrastructure projects, hardware acquisition, and system expansion work.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed Services - Flat monthly fee |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Empire Tech product offering
Product offeringCore offering
Empire Tech is a managed IT services provider delivering proactive 24/7 monitoring, maintenance, help desk support, and cybersecurity for small and medium-sized businesses in Upstate New York. Core offerings span cloud services, hosted VoIP telephone systems, IT consulting (virtual CIO), employee security training, video surveillance and access control, digital signage, vendor management, and structured cabling projects.
Product overview
Empire Tech is an IT managed services provider offering a comprehensive suite of technology solutions primarily serving Upstate New York small and medium businesses since 1998. The portfolio consists of a core managed services platform with add-on modules including Cloud Services (hosted email, file sharing, Office apps), Cybersecurity (UTM, web filtering, encrypted devices, MFA), VoIP Telephone Systems (hosted PBX), IT Support & Consulting (virtual CIO services), Employee Security Training (phishing simulations, micro-training), Video Surveillance & Access Control, Digital Signage, Vendor Management, and Cabling/Projects. The offering follows a managed services hub model where the core Managed Services platform underpins most other services, with cloud, security, and communications as key pillars.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Services
Quantifiable outcome
- 95% of breaches are caused by human error - addressed through Employee Security Training
- +2 more outcomes
Companies that use Empire Tech
Customer profileNamed customers4 records
Segments1 record
Ideal customer profiles1 record
Empire Tech technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Empire Tech partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and supporting.
- MicrosoftcoreTechnology partnership for providing cloud services, hosted email (Microsoft Exchange), and Office applications through Empire Tech's managed services platform
- LenovocoreHardware partnership for providing business computers, laptops, and endpoint devices as part of IT infrastructure solutions
- HP EnterprisecoreEnterprise hardware partnership for servers and enterprise computing solutions delivered to business clients
- UbiquitisupportingNetwork infrastructure and wireless solutions partner for networking equipment and systems integration
- SamsungsupportingDisplay and hardware solutions including digital signage displays and consumer electronics for business deployments
- ApplesupportingApple device integration and support including iPhones, iPads, and Mac computers with encrypted device management
- Tyco/SmartvuecoreVideo surveillance and security camera systems partner for physical security solutions
- LGsupportingCommercial display and signage solutions partner for digital signage implementations
- RicohsupportingOffice equipment and imaging solutions as part of comprehensive business technology offerings
Scale indicators3 records
Recent moves1 record
Expansion highlights4 records
Empire Tech competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Empire Tech social profiles
Digital presenceEmpire Tech compliance and trust
Trust signalCompliance1 record
Empire Tech financial estimates
Financial estimateRevenue estimate
Valuation estimate
Empire Tech leadership team
Management profileNumber of profiles
Empire Tech funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Empire Tech M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Empire Tech
What does Empire Tech do?
Empire Tech is a managed IT services provider delivering proactive 24/7 monitoring, maintenance, help desk support, and cybersecurity for small and medium-sized businesses in Upstate New York. Core offerings span cloud services, hosted VoIP telephone systems, IT consulting (virtual CIO), employee security training, video surveillance and access control, digital signage, vendor management, and structured cabling projects.
Is Empire Tech a public or private company?
Empire Tech is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Empire Tech founded?
Empire Tech was founded in 1998. It employs 1 to 10 people.
Where is Empire Tech based?
Empire Tech is headquartered in Schenectady, United States, in the North America region.
How does Empire Tech make money?
Two revenue lines are on record. Managed Services (Subscription) is the primary driver. The others are managed Services (Professional Services).
Does Empire Tech have an API?
No public API is recorded for Empire Tech.
What industry is Empire Tech in?
Empire Tech's product category is Managed IT Services. Its primary akta.pro industry code is HDAEALAA, IT Service Management (ITSM) Platforms, with a secondary code of BPAHAEAB, Enterprise Architecture & IT Operating Model. Its NAICS code is 54151 and its SIC code is 7373.