Ricoh
- Company typePublic
- Founded1936
- HeadquartersTokyo, Japan
- Headcount5,001–10,000
- GTM typeB2B
- OfferingHardware or Manufacturing
Ricoh firmographics
Firmographics- Name
- Ricoh
- Legal name
- Ricoh Company, Ltd.
- Website
- https://ricoh.com
- Company type
- Public
- Founded year
- 1936
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Ownership category
- akta.pro rank
Ricoh industry classification
Industry- Product category
- Office Imaging and Digital Workplace Solutions
- NAICS
- Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Computer & Office Equipment (3570), Printing Trades Machinery & Equipment (3555), Services-Computer Programming Services (7371), Photographic Equipment & Supplies (3861)
- akta.pro primary industry
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
- akta.pro secondary industry
- Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)
Keywords
Where Ricoh is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices10 records
Markets served
Ricoh business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales, Infrastructure
Revenue model
- Digital Services and IT Offerings: Managed document services, IT services, workflow solutions, and digital workplace solutions generating recurring revenue. Over 60% of sales targeted from digital services with approximately 52% from recurring revenue streams. ¥120 billion annual R&D budget supports innovation.
- Hardware Sales - Printers and Copiers: Traditional office printing hardware including multifunction printers, production printing equipment, and related supplies. Facing structural declines in A3 print volumes (3-5% annually) as the company shifts away from hardware-centric model.
- Camera Products: Compact digital cameras including GR IV, GR IV HDF, GR IV Monochrome, and specialty products targeting photographers and content creators. Revenue from consumer camera hardware sales.
- Document Outsourcing Services: Digital transformation services including document management, workflow automation, and process optimization. Part of growing document outsourcing services market projected to reach USD 15.1 billion by 2036.
- Professional Services: Implementation, consulting, and support services including AI transformation, workplace experience solutions, and AV integration services through acquired companies.
- Industrial and Commercial Printing Equipment: Commercial printing presses including RICOH Pro Z75, Pro VC80000, Pro C9110, Pro 8120e, and industrial printing solutions for packaging and textile applications.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Ricoh GR IV compact digital camera |
| One time/ perpetual license | Pay-as-you-go | Ricoh GR IV Monochrome camera |
| Subscription | Annual | RICOH Pro C5400S Series digital printers |
| Subscription | Monthly | Managed Print Services |
Go-to-market motion5 records
Distribution channels6 records
Marketing channels7 records
Ricoh product offering
Product offeringCore offering
Ricoh is a global technology company that manufactures and sells office imaging equipment (multifunction printers, production printing presses such as the RICOH Pro C5400S Series, and compact cameras including the GR IV line) and provides digital services spanning managed print services, document management software (DocuWare), digital process automation (Axon Ivy), AI platforms (Hi.DEEN), cloud-based workflow tools (RICOH CloudStream), and workplace experience/AV integration services. The company is transitioning from a hardware-centric model toward digital services, targeting over 60% of sales from digital services and approximately 52% recurring revenue.
Product overview
Ricoh is a global technology company undergoing strategic transformation from a traditional office equipment manufacturer to a digital services provider. The product portfolio spans five core areas: (1) Production Printing — the RICOH Pro C5400S Series sheet-fed digital printers and high-speed inkjet platforms for commercial and packaging printing; (2) Office Imaging — compact cameras including the Ricoh GR IV, GR IV Monochrome, and GR IV HDF, RICOH THETA 360-degree cameras, and fi-series document scanners; (3) Digital Services & Software — DocuWare (cloud document management with DocuWare IDP and DocuWare Aura AI suite), Axon Ivy (low-code/no-code process automation), ValueTech (AI-driven document management), the Hi.DEEN AI platform, and RICOH CloudStream (cloud print services); (4) Workplace Experience — 360-degree camera integrations with Cupix, Butlr workplace analytics, Thread AI facility management platform, and StarFrame photo sales; and (5) Strategic Investments — the RICOH Innovation Fund II (3 billion JPY CVC) and acquired companies including ET Group, Presentation Products, Global Vision Multimedia, and ValueTech. These offerings are unified under Ricoh's digital services strategy targeting hybrid work and digital transformation trends.
Differentiator
Problem solved
Functional benefit
Brands
- RICOH Innovation Fund: Corporate venture capital fund investing in startups across digital workplace, digital inclusion, zero-carbon initiatives, and creative work support
- RICOH Innovation Fund II
- RICOH CloudStream
- RICOH THETA
- RICOH Pro C5400S Series
- Hi.DEEN
Products and services
- RICOH Pro C5400S Series
- Ricoh GR IV Monochrome
- Ricoh GR IV HDF
- Ricoh GR IV
- RICOH THETA
- DocuWare
- Axon Ivy
- RICOH CloudStream
- RICOH fi-series Scanners
- Managed Print Services
- Hi.DEEN AI Platform
- PaperStream AI
Quantifiable outcome
- 3-fold productivity gain after extensive optimization in insurance AI implementation case study
- +3 more outcomes
Companies that use Ricoh
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles5 records
Ricoh technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability19 records
Feature8 records
Ricoh partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- Thread AIcoreCollaboration to develop AI-powered execution platform combining digital twins, multimodal AI, and workflow orchestration for facility management. Platform connects sensor, camera, and operational data for real-time decision-making and automated maintenance workflows. Pilot planned across Ricoh's Japan facilities before broader expansion.
- Selva Co., Ltd.minorJoint launch of StarFrame photo sales system for sports and entertainment venues. Leverages Ricoh's printing, optical, and image processing technologies with Selva's portal site development capabilities.
- Butlr TechnologiescoreFollow-on investment via RICOH Innovation Fund and strategic partnership for workplace analytics. Combines Butlr's thermal sensing technology with Ricoh Workplace solutions. Butlr's sensors deployed across 30,000+ sensors in 20+ countries for occupancy and efficiency analytics.
- PFU LimitedcorePFU launched PaperStream Solution Partner Programme across EMEA combining Ricoh fi-series scanners with PaperStream Capture Pro software and third-party connectors (Namirial, DocuWare, Zeendoc) for recurring-revenue engagements.
- Coherent Market InsightsminorRicoh featured as key player in Direct to Garment Printing market research report covering market trends, share, growth, and competitive landscape.
- Research NesterminorRicoh profiled in Variable Data Printing market analysis as key player alongside HP, Xerox, Canon, Quadient, EFI, and Konica Minolta.
- Rise Consulting GroupcoreBasic agreement signed for joint venture to support AI Transformation (AX) for corporate clients. New entity combining Ricoh's AI platform 'Hi.DEEN' and customer base with Rise's strategy formulation and implementation consulting expertise. Target: large and medium-sized enterprises for generative AI adoption.
- Japan Aerospace Exploration Agency (JAXA)minorRicoh perovskite solar cells installed on JAXA's cargo transfer spacecraft HTV-X1, representing advancement in spacecraft power technology.
- LangGenius Inc.minorDiamond sponsorship of 'IF Con Tokyo 2025' AI conference organized by LangGenius. Ricoh emphasizes AI as supporting 'buddy' for employee growth and aims to expand AI's societal value.
- Plug and PlayminorPartnership to strengthen engagement with cutting-edge startups and accelerate development of new workplace solutions. Ricoh gains access to Plug and Play's global network of startups across 25+ industries for AI and workplace innovation.
- IBM JapancoreStrategic partnership since 2015 for core systems modernization. IBM's Application Management Services achieved 28% reduction in FTE staffing for maintenance and operations across ~90 applications over 10 years. Plans for generative AI and agent-based AI technologies.
Scale indicators18 records
Recent moves6 records
Expansion highlights6 records
Ricoh competitors and assessment
Company assessmentDirect peers
- Xerox: Direct peer in office printing hardware, managed print services, and document management. Both companies compete in the same MPS market where Quocirca positions both as Leaders, and serve similar enterprise customers seeking hybrid-workplace digital transformation.
- Konica Minolta: Direct peer in office printing, production print, and digital workflow/document management. Both companies are profiled together in the variable data printing market analysis and compete head-to-head in enterprise MFP and managed print services.
- Brother Industries: Direct peer in office and SMB printing hardware, document management scanners, and labeling solutions. Brother and Ricoh both serve enterprise and SMB customers with multifunction printers, scanners, and managed print offerings.
- Sharp Corporation: Direct peer in office MFPs, document solutions, and display/AV equipment. Sharp competes with Ricoh in enterprise printing and increasingly in digital workplace and AV integration services.
- Kyocera Document Solutions: Direct peer in printing, multifunction devices, and document management solutions. Kyocera and Ricoh compete in office MFPs, managed print services, and production printing for enterprise customers globally.
Broad incumbents
- Canon: Broader incumbent across imaging, office MFPs, commercial production printing, and cameras. Canon is a key variable data printing competitor alongside Ricoh and overlaps in the production print and office imaging segments.
- HP Inc. Broader incumbent in printing, personal computing, and 3D/additive manufacturing. HP competes with Ricoh in office and production print, participates in the same variable data printing market, and overlaps in industrial inkjet platforms.
- Fujifilm: Broader incumbent in imaging, photographic equipment, and digital printing. Fujifilm overlaps with Ricoh in commercial production printing and competes with Ricoh's camera business, while also offering document management and workflow solutions.
- Epson (Seiko Epson): Broader incumbent in printing hardware and industrial inkjet. Epson is identified as a direct competitor in the industrial inkjet printer market and is expanding manufacturing capacity (e.g., new India facility), competing with Ricoh's high-speed inkjet leadership.
Emerging players
- Hyland Software: Comparable in enterprise content management, intelligent document processing, and workflow automation. Hyland and Ricoh's DocuWare compete in the cloud document management and IDP market serving regulated industries.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Ricoh social profiles
Digital presenceRicoh compliance and trust
Trust signalCompliance10 records
Ricoh financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ricoh leadership team
Management profileNumber of profiles
Profiles16 records
Ricoh subsidiaries and ownership
Company hierarchySubsidiaries10 records
Ricoh funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ricoh M&A and investment
M&A and investmentM&A14 records
Investments13 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ricoh
What does Ricoh do?
Ricoh is a global technology company that manufactures and sells office imaging equipment (multifunction printers, production printing presses such as the RICOH Pro C5400S Series, and compact cameras including the GR IV line) and provides digital services spanning managed print services, document management software (DocuWare), digital process automation (Axon Ivy), AI platforms (Hi.DEEN), cloud-based workflow tools (RICOH CloudStream), and workplace experience/AV integration services. The company is transitioning from a hardware-centric model toward digital services, targeting over 60% of sales from digital services and approximately 52% recurring revenue.
Is Ricoh a public or private company?
Ricoh is a public company. It is classified as public and is currently operating.
When was Ricoh founded?
Ricoh was founded in 1936. It employs 5,001 to 10,000 people.
Where is Ricoh based?
Ricoh is headquartered in Tokyo, Japan, in the Asia region.
How does Ricoh make money?
Six revenue lines are on record. Digital Services and IT Offerings are the primary driver. The others are hardware Sales - Printers and Copiers, camera Products, document Outsourcing Services, professional Services and industrial and Commercial Printing Equipment.
Who are Ricoh's main competitors?
Direct peers on record are Xerox, Konica Minolta, Brother Industries, Sharp Corporation and Kyocera Document Solutions. Broad incumbents are Canon, HP Inc., Fujifilm and Epson (Seiko Epson). Hyland Software is listed as an emerging player.
Does Ricoh have an API?
No public API is recorded for Ricoh.
What industry is Ricoh in?
Ricoh's product category is Office Imaging and Digital Workplace Solutions. Its primary akta.pro industry code is HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites, with a secondary code of HDAEAHAA, Workflow & Case Management (Human-Centric BPM). Its NAICS code is 5132 and its SIC code is 3570.