Queensland Ambulance Service

What Queensland Ambulance Service does

Queensland Ambulance Service (QAS) is a statutory government agency of the State of Queensland, administered through Queensland Health under the Ambulance Service Act 1991 (Qld) and Ambulance Service Regulation 2015 (Qld). QAS provides emergency ambulance response, non-emergency patient transport, 13 HEALTH telephone health advice, event medical services, AED/defibrillator registration, community education, and accredited first aid training (RTO code 5285) to all Queensland residents. The service operates statewide across metropolitan, regional, rural, and remote communities through multiple Operations Centres, ambulance stations, and 131 Local Ambulance Committees with over 1,300 volunteers.

The operational backbone is built on a Computer Aided Dispatch (CAD) system, an Emergency Medical Dispatch (EMD) system that issues Pre-Arrival Instructions over the phone for CPR, childbirth, and choking, an Electronic Ambulance Report Form (eARF) for patient records, Mobile Data Terminals in vehicles, and a radio communications network. Clinical practice is governed by a comprehensive Clinical Practice Manual comprising Clinical Practice Guidelines (CPG), Clinical Practice Procedures (CPP), and Drug Therapy Protocols (DTP). Specialized programs include the Falls Co-Response Program (pairing paramedics with allied health professionals), Health Based Ambulance (HBA) collaborations with Hospital and Health Services in remote areas, a Bicycle Response Team for large events, and an Indigenous Paramedic Program (IPP).

QAS is funded primarily through the Queensland State Budget with emergency ambulance response provided at no cost to Queensland residents. The business model includes modest commercial revenue from fee-based first aid training, event bookings, and merchandise sales. Strategic alliances with Queensland Health, Hospital and Health Services, Local Ambulance Committees, Red Cross Lifeblood, and Indigenous community organizations (NPARC, IIAC) extend service reach. The service has received IAED Navigator Awards recognition and Accredited Centre of Excellence (ACE) designation, with an IAED Dispatcher of the Year Award (2025) and multiple Ambulance Service Medals across 2024 and 2026.

Name

Queensland Ambulance Service

Legal name

The State of Queensland – Queensland Ambulance Service

Website

https://ambulance.qld.gov.au

Company type

Public

Founded year

1991

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Queensland Ambulance Service is a statutory Queensland Government agency providing free statewide emergency ambulance response, non-emergency patient transport, 13 HEALTH advice, and accredited first aid training to Queensland residents, operated through multiple Operations Centres, stations, and 131 volunteer Local Ambulance Committees.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency ambulance services
• Paramedic services
• Patient transport
• First aid training
• Emergency medical dispatch

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Government Funding: State government-funded emergency ambulance service provided free to all Queensland residents. Funded through Queensland Government budget allocations and the Department of Health.
2. First Aid Training Services: Accredited first aid training courses delivered as a Registered Training Organisation (RTO code: 5285). Courses include CPR, first aid, advanced resuscitation, and specialized training for groups.
3. First Aid Resources and Merchandise: Sale of first aid manuals, handy hints booklets, and paramedic teddy bears through email orders to [email protected].

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Queensland Ambulance Service delivers free emergency ambulance response and pre-hospital medical care across Queensland via Triple Zero (000) calls. It supplements this with the 13 HEALTH non-emergency health advice hotline, non-urgent patient transport, accredited first aid training (RTO code 5285), and specialized programs including the Falls Co-Response Program and Health Based Ambulance services for remote communities.

Product overview

Queensland Ambulance Service (QAS) operates as a unified emergency and healthcare service rather than a platform-plus-modules software architecture. The core offerings center on emergency ambulance response (emergency-ambulance-response) as the primary service, supplemented by the 13 HEALTH hotline (13health) for non-emergency health advice, Patient Transport Service for non-urgent transfers, and Event Medical Services for special events. Community-facing programs include AED/Defibrillator Registration, Community Education and Awareness programs, and First Aid Training Courses (accredited training under RTO code 5285). Clinical resources for health professionals include the Clinical Practice Manual (CPM) containing Clinical Practice Guidelines (CPG), Clinical Practice Procedures (CPP), and Drug Therapy Protocols (DTP). Specialized programs include the Falls Co-Response Program (pairing paramedics with allied health professionals) and Health Based Ambulance (HBA) services for remote communities. The service is supported by 131 Local Ambulance Committees (LAC) with over 1,300 volunteers who deliver CPR awareness and first aid education across Queensland.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Ambulance Response Emergency ambulance response services across Queensland providing immediate medical care and transport to patients with serious injuries or urgent medical needs, accessed via Triple Zero (000).
• 13 HEALTH Hotline

Quantifiable outcome

• 5,993 patients seen by Falls Co-Response Program with 55% remaining at home without hospital transport (2023-June 2025)
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Lifeblood (Australian Red Cross Blood Service)minorStrategic or Co-development Partner · 1 January 2025Annual Lifeblood Emergency Services Blood Drive campaign where QAS staff participate in friendly competition with other emergency services to increase blood and plasma donations. QAS staff regularly donate and promote blood donation awareness.
• Hospital and Health Services (HHS)coreStrategic or Co-development PartnerMulti-disciplinary collaboration between QAS and Hospital and Health Services across Queensland. The Falls Co-Response Program pairs QAS paramedics with HHS occupational therapists and physiotherapists to assess fall patients in their homes. Also includes Health Based Ambulance (HBA) program in remote areas where HHS staff provide emergency first response using QAS-maintained vehicles.
• Local Ambulance Committees (LACs)coreOthers131 volunteer committees across Queensland with 1,300+ volunteers supporting QAS through community education, CPR awareness, first aid training, and local station support. LAC volunteers deliver programs including RESQ R000's, Yarning Circle CPR, Snakes Alive, and Stop the Bleed.
• Queensland HealthcoreStrategic or Co-development PartnerQAS operates under Queensland Health as part of the Queensland Government health system. Administrative headquarters located at Department of Health facilities. Collaboration on patient care pathways, clinical governance, and health system integration.
• healthdirect AustraliaminorStrategic or Co-development PartnerPartnership for health advice resources. QAS refers patients to healthdirect website for information on common emergencies, first aid kits, and symptom checking tools.
• Northern Peninsula Area Regional Council (NPARC)minorStrategic or Co-development PartnerCollaboration with NPARC Apudthama Indigenous Rangers in Cape York for community emergency response and CPR training in remote communities.
• Ipima Ikaya Aboriginal Corporation RNTBC (IIAC)minorStrategic or Co-development PartnerPartnership with IIAC Senior Rangers for CPR training and emergency response in Torres Strait communities. Rangers trained in advanced first aid to provide life-saving care in remote areas.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• St John WA (St John Ambulance Western Australia): St John WA provides ambulance and emergency medical services across Western Australia. It is a direct peer to QAS in delivering Triple Zero (000) emergency response, patient transport, and community first aid training across an Australian state-wide geographic footprint.
• SA Ambulance Service: SA Ambulance Service is the South Australian state ambulance service and a direct peer to QAS, operating Triple Zero emergency response across South Australia with similar clinical governance, paramedic training, and patient transport services.
• NSW Ambulance: NSW Ambulance is the statutory state ambulance service for New South Wales, Australia. It is comparable to QAS as both operate as part of their respective state health systems, provide Triple Zero emergency response, and manage statewide paramedic and dispatch operations.
• Ambulance Tasmania: Ambulance Tasmania provides statewide emergency ambulance services for Tasmania. It is comparable to QAS in delivering Triple Zero emergency response, non-emergency transport, and community education programs under a state government framework.
• Ambulance Victoria: Ambulance Victoria is the statutory state ambulance service for Victoria, Australia. It is the most direct peer to QAS given both deliver Triple Zero (000) emergency ambulance response, non-emergency patient transport, and statewide coverage under equivalent legislative frameworks.

Broad incumbents

• National Health Service (NHS) ambulance trusts generally: The NHS operates multiple ambulance service trusts across England providing emergency 999 response, non-emergency transport, and 111 health advice. These trusts are comparable to QAS as publicly funded EMS agencies operating integrated emergency and non-emergency patient services at scale.

Regional players

• St John New Zealand: St John New Zealand is the primary ambulance and emergency medical service provider across New Zealand. It is comparable to QAS in providing 111 emergency dispatch, paramedic response, patient transport, and community health programs across a national/regional footprint.
• Emergency Medical Services Authority (EMSA, Oklahoma): EMSA is a publicly accountable authority providing 911 emergency ambulance services across Oklahoma. It is comparable to QAS as a publicly regulated EMS agency delivering 911 emergency dispatch and transport across a defined US state/regional jurisdiction.
• London Ambulance Service: London Ambulance Service is an NHS Trust providing emergency ambulance services across Greater London. It is comparable to QAS as a large publicly funded metropolitan/regional EMS agency operating 999 emergency dispatch and paramedic response at scale.
• Scottish Ambulance Service: The Scottish Ambulance Service is a Special Health Board providing emergency and non-emergency ambulance services across Scotland. It is comparable to QAS in delivering 999 emergency response, patient transport, air ambulance, and community engagement programs under a public health framework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/QldAmbulance
• YouTubeyoutube.com/user/AmbulanceQld
• Facebookfacebook.com/qldambulanceservice
• LinkedInlinkedin.com/company/queensland-ambulance-service
• Instagraminstagram.com/qldambulance

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Queensland Ambulance Service