St. Anne's Credit Union

What St. Anne's Credit Union does

St. Anne's Credit Union is a member-owned, not-for-profit cooperative financial institution founded in 1936 and headquartered in Dartmouth, Massachusetts. It operates 11 branch locations across SouthCoast, Plymouth, and Cape Cod regions of Massachusetts (with service area extending into Rhode Island), employing between 101 and 250 staff. The institution serves individual consumers, students (17-24), seniors (65+), U.S. Armed Forces veterans and active-duty members, first-time homebuyers, and small businesses/non-profits in its geographic footprint. It is federally insured by the NCUA and additionally covered by the Massachusetts Share Insurance Corporation (MSIC).

The credit union's product portfolio spans deposit products (Rewards Checking, Student, Senior NOW, Veterans Free, Business Checking, Free Savings, Acorn, Christmas/Vacation Club, Money Market, CDs, IRAs), consumer lending (mortgages including fixed, ARM, construction, jumbo, MassHousing, and first-time homebuyer programs; auto loans; personal loans; HELOCs; second mortgages; home improvement; and Mass Save HEAT loans), business lending (commercial real estate, construction/permanent, term loans, revolving lines of credit), and three Mastercard-branded credit cards (Platinum Low Rate, Titanium, Credit Builder). Digital delivery is enabled through OMNICOMMANDER-powered online banking, iOS/Android mobile apps with mobile deposit and CardValet controls, Zelle for P2P payments, and Live Video Teller technology; payment acceptance includes Apple Pay, Samsung Pay, and Google Pay. Core banking technology is third-party hosted (standard credit union core platforms implied via secureinternetbank.com), with security via VeriSign SSL and SecureAlerts fraud monitoring.

Revenue is generated primarily through net interest income on loans (mortgages, auto, consumer, commercial) and secondarily through transaction-based fees (overdraft, wire, credit card interchange, business account transaction charges). The credit union operates under the cooperative philosophy of "not for profit, but for service," which structurally caps return targets in favor of competitive member rates. Distribution is omnichannel: physical branch network with extended evening/Saturday hours plus full digital and call-center (loan and member service) coverage. Go-to-market combines traditional sales-led branch lending with a community-led model of school financial-literacy programs, Credit for Life Fairs, free seminars/webinars, a scholarship program (over $400,000 awarded since 1993), and a UMass partnership.

Name

St. Anne's Credit Union

Legal name

St. Anne's Credit Union

Website

https://stannes.com

Company type

Private

Founded year

1936

Operating status

Operating

Headcount range

101–250 employees

Short description

St. Anne's Credit Union is a member-owned, NCUA-insured cooperative founded in 1936 in Dartmouth, MA, serving individuals, small businesses, and first-time homebuyers across 11 branches in SouthCoast, Plymouth, and Cape Cod Massachusetts through deposit, mortgage, consumer, and commercial lending products.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Credit Unions (52213)

SIC

Personal Credit Institutions (6141)

akta.pro primary industry

Community Credit Unions (Retail/Consumer Focus) (FSABAEAA)

akta.pro secondary industries

Bank & Credit Union Personal Loans (Unsecured Installment) (FSAKAAAL), Credit Cards & Revolving Credit (FSABAAAC)

Keywords

• Retail banking services
• Consumer lending
• Mortgage lending
• Credit union services
• Small business banking

Headquarters

HQ city

Fall River

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Loan Interest Income: Primary revenue from interest charged on mortgage loans, auto loans, personal loans, credit cards, home equity loans, and business loans. Rates are competitive versus traditional banks, reflecting credit union not-for-profit structure.
2. Deposit Account Fees: Minimal fee structure including overdraft fees, wire transfer fees, and transaction fees for certain account types. Many accounts have no monthly maintenance fees.
3. Credit Card Fees: Interchange fees and penalties on credit card transactions. Cards have no annual fees.
4. Business Checking and Services: Revenue from business checking accounts with transaction fees for exceeding monthly limits, wire services, and other business banking services.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels6 records

Core offering

St. Anne's Credit Union is a member-owned, not-for-profit cooperative financial institution offering consumer and small business banking products including checking and savings accounts, certificates of deposit, IRAs, Mastercard credit cards, residential mortgages, home equity loans and HELOCs, auto loans, personal loans, and commercial real estate and business loans. Distribution combines a network of 11 Massachusetts branches with online and mobile banking, Live Video Teller machines, telephone banking, and digital wallet integrations. Revenue is generated principally through interest on loans, supplemented by modest deposit service fees, interchange income, and business banking fees.

Product overview

St. Anne's Credit Union operates as a single-institution credit union offering a unified portfolio of financial products and services centered around traditional banking. The core offering spans personal and business checking and savings accounts, certificates of deposit, individual retirement accounts, credit cards (Platinum Low Rate, Titanium, and Credit Builder), mortgages (fixed and adjustable rate options including construction and first-time homebuyer programs), auto loans, personal loans, home equity products (HELOC and second mortgages), and business lending. Digital banking services include online and mobile banking with mobile deposit, Zelle P2P transfers, Apple Pay/Samsung Pay/Google Pay integration, financial calculators, and a comprehensive suite of convenience services including overdraft protection, wire transfers, and safe deposit boxes. Financial education is provided through free seminars, webinars, and a scholarship program. All products are delivered through the credit union's branch network across Dartmouth, Fairhaven, Fall River, New Bedford, Somerset, Swansea, Taunton, Westport, and Plymouth.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Checking Accounts (Rewards, Student, Senior NOW, Veterans Free) Personal checking accounts with no monthly service charges designed for general consumers, students aged 17-24, seniors aged 65 and older, and U.S. Armed Forces service members/veterans. Rewards Checking earns 0.5 points per dollar spent on debit card redeemable for gift cards, travel, electronics, and event tickets; Veterans Free Checking has no overdraft fees and includes a $5 credit union deposit.
• Business Checking Business checking account with free online banking, Mastercard Business Debit Card, e-Statements, wire services, and ATM access through SUM Network for small businesses and non-profits, with a $5 minimum opening.
• Membership Savings Account Free savings account with no passbook required, $5 minimum opening deposit, 0.10% APY, free ATM card, and telephone/online banking access.
• Acorn Savings Account Savings account for children under 18 designed to teach money management skills with parental oversight features.
• Christmas Club Account Savings account for holiday expenses with automatic deposits and annual payout in November.
• Vacation Club Account Savings account for vacation planning with automatic deposits and annual payout in April.
• Money Market Account Tiered interest-bearing savings account with rates ranging from 0.05% to 0.35% APY based on balance tiers from $100 to $100,000+.
• Certificates of Deposit (CDs) Fixed-rate term deposits available in 3 to 60 month terms with minimum $1,000 deposit and rates up to 3.75% APY for 12-month terms.
• Individual Retirement Accounts (IRAs) Retirement savings accounts including Statement Saver IRA at 0.10% APY variable rate and IRA Certificates with terms from 3 to 60 months.
• Platinum Low Rate Mastercard Mastercard credit card for carrying balances or paying down debt, earning 2 points per dollar redeemable for gift cards and more, with no annual fee, EMV chip, and contactless payment.
• Titanium Mastercard Mastercard credit card with competitive rate and 3 points per dollar spent, redeemable for gift cards and other rewards, with no annual fee.
• Credit Builder Mastercard Credit-building credit card requiring a cash deposit as security, earning 1 point per dollar redeemable for gift cards, designed for first-time cardholders.
• Fixed Rate Mortgage 30-year fixed rate mortgage at 5.875% with 5.928% APR offering stable monthly payments for primary residence purchases.
• Adjustable Rate Mortgage (5/1 ARM) 5/1 ARM with initial rate of 4.990% for first 5 years, then adjusting annually with fully indexed rate of 6.000%.
• One-Step Construction Mortgage Construction-to-permanent financing that converts to a permanent mortgage upon completion of construction of the home.
• No Closing Cost Mortgage Program Mortgage program featuring a $500 closing cost credit for purchase transactions.
• Jumbo Mortgages Mortgage products for residential loan amounts exceeding conforming loan limits.
• First-Time Homebuyer Programs Down payment and closing cost assistance programs including the Equity Builder Program (up to $30,806), HOW Program (up to $25,000), and Lift Homeownership Program (up to $50,000).
• MassHousing Loans State-sponsored mortgage programs through MassHousing for Massachusetts residents.
• New and Used Auto Loans Vehicle financing for new and used cars with competitive rates, flexible terms, pre-approval options, refinancing, and rates from 6.090% APR for new 2026-2025 models.
• Unsecured Personal Loans Personal loans for vacations, weddings, education, or emergencies with terms from 1-60 months and rates from 13.990% APR, with loans from $1,000 to $10,000.
• Fixed Second Mortgage (Home Equity Loan) Home equity loan with fixed rates from 7.826% APR for 120 months or 7.961% APR for 180 months, for amounts up to $500,000.
• Home Equity Line of Credit (HELOC) Variable rate home equity line of credit at 6.75% APR (based on Prime Rate) for 1-4 family primary residences, with amounts from $25,000 to $500,000.
• Home Improvement Loan Loans for home repairs and upgrades at 8.00% APR for terms 36-60 months, loan amounts $5,000-$15,000.
• Mass Save HEAT Loan 0% APR financing for energy-efficient home improvements including heating equipment, insulation, windows, and thermostats through the Mass Save program, up to $25,000 for 84 months.
• Commercial Real Estate Loans Financing for purchase, renovation, construction, or investment in commercial properties.
• Construction and Permanent Business Loans Real estate loans for purchase, renovation, or construction of owner-occupied and investor-owned commercial properties.
• Business Term Loans Flexible financing for capital improvements, equipment, debt refinancing, or working capital needs of small businesses.
• Revolving Business Lines of Credit Short-term revolving funding for seasonal cash flow or business expansion needs.
• Online Banking Platform Web-based 24/7 banking platform for account access, fund transfers, bill payment, external transfers, and account management with no fees.
• Mobile Banking App Smartphone application for iOS and Android enabling balance checks, transfers, bill payment, mobile deposit, Zelle P2P payments, and CardValet card management.
• Overdraft Protection Services Account protection services including automatic transfers from savings (Sweeps), an Overdraft Line of Credit, and Overdraft Privilege programs.
• Wire Transfer Services Incoming and outgoing wire transfer services for major purchases, with transfers over $10,000 requiring in-person setup.
• Safe Deposit Boxes Secure storage for valuables available in multiple sizes at most branches.
• Online Financial Calculators Suite of online calculators including Simple Loan, Loan Afford, Bi-Weekly Mortgage, Mortgage Refinance, Simple Savings, and Multiple Deposit calculators.
• Free Financial Seminars and Webinars In-person and virtual seminars and webinars on first-time homebuying, credit scores, budgeting, identity theft, debt management, and financial planning available monthly.
• Scholarship Program $2,000 annual scholarships for graduating high school seniors in Massachusetts and Rhode Island communities, with over $400,000 awarded since 1993.

Quantifiable outcome

• $500 closing cost credit on mortgage purchase transactions
• +3 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature5 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Mass SaveminorStrategic or Co-development PartnerPartnership with Mass Save for HEAT Loan program offering 0% APR financing for qualifying energy-efficient home improvements including insulation, heating equipment, central air conditioning, heat pumps, and ENERGY STAR windows. Customers receive no-cost home energy assessments and no-interest financing up to $25,000 for 84 months.
• MastercardcoreTechnology or IntegrationMastercard credit card partnership providing Platinum Low Rate, Titanium, and Credit Builder cards with worldwide acceptance. Cards feature EMV chip technology, contactless payment, fraud monitoring, and rewards programs.
• ZellecoreTechnology or IntegrationPartnership with Zelle for peer-to-peer payment services integrated into mobile and online banking. Allows members to send and receive money using email or mobile number with funds typically available within minutes.
• H&R Block and TurboTaxminorGTM or Marketing PartnerPartnership with H&R Block and TurboTax providing exclusive discounts on tax preparation services for members.

Scale indicators6 records

Direct peers

• Bristol County Savings Bank: Mutual community savings bank headquartered in Taunton, MA serving Bristol and Plymouth counties — the same SouthCoast Massachusetts footprint as St. Anne's. Directly comparable mutual savings institution offering similar deposit, mortgage, and consumer lending products to overlapping member/customer bases.
• BayCoast Bank: Community bank headquartered in Somerset, MA serving the SouthCoast region including Fall River, New Bedford, and surrounding Bristol County areas. Directly competes with St. Anne's across personal and business banking, mortgages, and consumer lending in the same geographic market.
• HarborOne Bank: Massachusetts-headquartered community bank/credit union conversion serving southeastern Massachusetts, Cape Cod, and Rhode Island with consumer, mortgage, and business banking. Comparable institution by product mix, cooperative heritage, and overlapping southeastern New England footprint.
• Metro Credit Union: Massachusetts-based community credit union offering full-service consumer banking, mortgages, and lending. Provides a directly comparable cooperative model with focus on retail deposit gathering and consumer loan origination within the broader Massachusetts market.
• Workers Credit Union: Large Massachusetts credit union offering consumer and business banking, mortgages, auto loans, and credit products across central and eastern Massachusetts. Direct comparable by cooperative structure, product breadth, and Massachusetts retail banking focus.
• SE Credit Union: Massachusetts-based credit union serving members across the commonwealth with consumer deposits, mortgage, and personal lending products. Closely analogous cooperative member-owned institution competing in the same Massachusetts retail banking space.
• DCU (Digital Federal Credit Union): Massachusetts-headquartered credit union offering digital-first consumer banking, mortgages, auto, and personal lending nationwide. Same cooperative model and broad product suite; represents the digital-native scaling path that St. Anne's regional branch model must compete against.

Broad incumbents

• Rockland Trust (Independent Bank Corp): One of the largest Massachusetts-headquartered community banks, operating across eastern Massachusetts, Cape Cod, and southern New England with full consumer, mortgage, wealth, and commercial banking. Larger incumbent serving overlapping SouthCoast and Cape Cod geographies with a much broader branch and product footprint.
• Eastern Bank: Largest Massachusetts-headquartered community bank, offering consumer and commercial banking, mortgages, and wealth management across New England. Broad incumbent over the same eastern Massachusetts territory with materially greater scale and capital base than St. Anne's.

Regional players

• Cape Cod Five Cents Savings Bank: Mutual savings bank serving Cape Cod and southeastern Massachusetts with consumer deposits, mortgages, and commercial banking. Comparable community-mutual model with adjacent geographic presence; represents a closely related mutual competitor rather than a direct SouthCoast market overlap.

Market position

Strengths5 records

Weaknesses5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/stannescu
• Facebookfacebook.com/stannescu
• LinkedInlinkedin.com/company/stannescu
• Instagraminstagram.com/stannescu

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St. Anne's Credit Union