What Metro Credit Union does

Metro Credit Union is a not-for-profit, member-owned financial cooperative headquartered in Chelsea, Massachusetts, serving approximately 220,000 members across Greater Boston. Founded in 1925, the institution operates 14+ branch locations throughout Massachusetts and offers a full suite of consumer and commercial banking products, including checking, savings (with High Yield Savings at 3.25% APY for balances of $10K-$1M), mortgages (FHA, VA, MassHousing with up to $30,000 down payment assistance), vehicle loans, personal loans, credit cards, business checking, commercial loans, and cash management services. Distribution combines physical branches with the Metro iBanking online and mobile platform, a Digital Branch for remote agent assistance, and the Chelsea chatbot for 24/7 support.

The institution operates under a cooperative business model where surplus is returned to members through competitive rates and low fees, with revenue generated from net interest income across mortgage, consumer, and commercial lending portfolios, plus fee income from deposit accounts, insurance partnerships (TruStage life and AD&D coverage, Metro Insurance Advisors), and investment services. The product portfolio is differentiated by community-focused initiatives including Metro Contigo (a Spanish-language banking platform with WhatsApp support for the Latino community), Mass Save HEAT 0% energy-efficiency loans, and the Metro Credit Union Foundation (est. 2023) which channels grants into financial literacy and community development.

In April 2026, Metro announced intent to merge with both Members Credit Union and Members Plus Credit Union, signaling transformational scale expansion. Leadership includes Robert M. Cashman as President and CEO, with a C-suite covering operations, finance, marketing, people, and member experience functions. The institution holds NMLS #198524, NCUA federal deposit insurance, and supplemental MSIC coverage, and has been recognized as Massachusetts' #1 Credit Union by Banker & Tradesman in both 2024 and 2025.

Name

Metro Credit Union

Legal name

Metro Credit Union

Website

https://metrocu.org

Company type

Private

Founded year

1925

Operating status

Operating

Headcount range

251–500 employees

Short description

Metro Credit Union is a not-for-profit, member-owned credit union founded in 1925 in Chelsea, Massachusetts, serving approximately 220,000 Greater Boston members with full-service consumer and commercial banking across 14+ branches plus digital and Spanish-language platforms.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Credit Unions (522130), Credit Card Issuing (522210)

SIC

State Commercial Banks (6022)

akta.pro primary industry

Community Credit Unions (Retail/Consumer Focus) (FSABAEAA)

akta.pro secondary industry

Employer/Occupational Credit Unions (FSABAEAB)

Keywords

• Retail banking
• Consumer lending
• Mortgage lending
• Commercial banking
• Deposit accounts

Headquarters

HQ city

Chelsea

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Interest Income - Mortgage Lending: Origination and servicing of residential mortgages including MassHousing programs, FHA, VA, and conventional loans for home purchases and refinances
2. Interest Income - Consumer Lending: Vehicle loans (auto, motorcycle, boat, RV), personal loans, student loans, credit cards, and home equity products
3. Interest Income - Commercial Lending: Commercial loans and business financing for small and medium businesses
4. Deposit Account Fees: Fee income from deposit accounts including insufficient funds fees, overdraft fees, and other service charges
5. Insurance Products: Partnership commissions from TruStage life insurance, AD&D insurance, and Metro Insurance Advisors for home, auto, and renters insurance
6. Investment Services: Metro Investment Services offering investment products and retirement planning through partnerships

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels8 records

Core offering

Metro Credit Union is a member-owned, not-for-profit financial cooperative providing full-service banking to individuals, families, businesses, and the Latino community across the Greater Boston area. Its product portfolio spans checking, savings, mortgages, consumer loans (auto, personal, student), credit cards, business banking (checking, savings, commercial loans, cash management), insurance, and investment services. Distribution occurs through 14+ physical branches, online and mobile banking (Metro iBanking), the Digital Branch remote-assistance platform, the Chelsea chatbot, and the bilingual Metro Contigo experience.

Product overview

Metro Credit Union offers a comprehensive suite of banking products and services as a single-platform credit union serving the Greater Boston area. The core product portfolio includes checking (Metro Checking), savings accounts (including High Yield Savings), mortgages (with FHA, VA, MassHousing, and specialized programs), personal loans, vehicle loans, credit cards, and business banking services (checking, savings, commercial loans, cash management). Insurance offerings are provided through Metro Insurance Advisors and TruStage partnerships. The Metro Contigo sub-brand provides Spanish-language banking with culturally tailored products. Digital banking is delivered through Metro iBanking (online and mobile), Digital Branch (remote agent assistance), and Chelsea chatbot. Member benefits include Metro Rewards points program and Metro Perks (BaZing partnership). Community initiatives are supported through the Metro Credit Union Foundation.

Differentiator

Problem solved

Functional benefit

Brands

• Metro Contigo: A bilingual banking initiative designed specifically for the Latino community in Greater Boston, offering products, advice, and services created specifically for the community.
• Metro Insurance Advisors
• Metro Rewards
• Metro Perks
• Chelsea
• Metro@work

Products and services

• Metro Checking Primary personal checking account with no minimum balance or monthly maintenance fee, unlimited ATM fee refunds when qualifying criteria are met, up to 3.00% APY on Membership Savings, no insufficient funds fees, flexible overdraft protection up to $1,250, and access to Metro Rewards and Metro Perks. Targeted at individual consumer members.
• Savings Accounts Multiple savings account options for individual members, including Membership Savings, Secondary Savings, Christmas Club, Vacation Club, and Prosperity Builder Savings designed for credit building.
• High Yield Savings Premium savings account earning up to 3.25% APY on balances of $10,000 or more, fully insured, with online and branch access. Requires $10,000 minimum opening balance; $25 low balance fee if average daily balance falls below the threshold.
• Mortgages Home purchase and refinance loans including fixed-rate mortgages, FHA mortgages, VA loans, Home Possible, HomeReady, MassHousing programs, and home equity loans and lines of credit. Targeted at consumers and first-time homebuyers in Massachusetts.
• Personal Loans Unsecured personal loans for individual members, including Celebration Loans for special events, Prosperity Builder secured loans, Citizenship Loans for naturalization costs, Credit Builder loans ($500-$3,000), and Mass Save HEAT loans (0% APR up to $25,000 for home energy improvements).
• Vehicle Loans Financing for automobiles, motorcycles, boats, and recreational vehicles with competitive rates (starting around 6.24% APR) and terms up to 84 months. Maximum loan $150,000 and maximum mileage 100,000.
• Credit Cards Credit card products for personal and business use, supporting debt consolidation, bill payment, and credit building.
• Student Loans Loans designed to help students pay for post-secondary education expenses, available to members and their families.
• Business Checking Business checking accounts designed to support small and medium business operations with tracking and expense control features.
• Business Savings Business savings accounts designed to help businesses grow financial resources while keeping funds secure.
• Commercial Loans Business lending solutions to help grow small and medium businesses with competitive borrowing options for working capital, real estate acquisition, and expansion.
• Cash Management Services Services that help businesses manage funds more effectively, including account controls and transaction management tools.
• Business Retirement Planning Business retirement planning services to help employers offer retirement benefits to attract and retain employees.
• Metro Insurance Advisors Insurance coverage offerings for personal and business needs including auto, home, renters, and life insurance, distributed through TruStage and other carrier partnerships.
• TruStage Life and AD&D Insurance Term and whole life insurance policies plus accidental death and dismemberment coverage offered exclusively to Metro members in partnership with TruStage (underwritten by CMFG Life Insurance Company), with complimentary $1,000 AD&D coverage included.
• Metro Contigo Spanish-language banking experience designed specifically for the Greater Boston Latino community, featuring bilingual online, branch, and phone support; WhatsApp messaging; Metro Rewards integration; and culturally tailored products including CD Crece Mas and Cuenta de Cheques Metro.
• Metro@work Workplace banking program allowing partner employers (including Massachusetts state agencies) to offer Metro banking benefits to their employees through payroll deduction and dedicated on-site access.
• Mass Save HEAT Loan 0% interest loan program for up to $25,000 with terms up to 7 years for qualifying home energy improvements including weatherization, heat pumps, and ENERGY STAR windows, offered in partnership with Mass Save.
• MassHousing Mortgage Programs Affordable mortgage options for Massachusetts residents including down payment assistance up to $30,000, low down payment options, flexible underwriting, and MIPlus mortgage payment protection, offered in partnership with MassHousing.
• Accessory Dwelling Unit Financing Specialized home equity-based financing options for homeowners expanding their property with accessory dwelling units (ADUs).
• Youth Accounts Savings accounts designed for children and teens, including Youth Membership Savings with $5 minimum opening balance, full digital banking access, and parent/guardian co-signers.
• Safeguard Checking Entry-level checking account for individuals new to or re-establishing checking relationships, featuring paperless operations, debit card access, free digital banking, and early direct deposit.
• Prosperity Builder Savings and Loan Credit-building program that pairs a savings account with a secured loan; members pledge savings as collateral and can borrow up to twice their savings balance to build credit history.
• Equity Builder Program FHLBank Boston program assisting eligible homebuyers with up to $25,000 in down payment and closing cost assistance for households at or below 80% of HUD Area Median Income.

Quantifiable outcome

• 220,000+ members served across Greater Boston
• +3 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Members Plus Credit UnioncoreStrategic or Co-development Partner · 2 April 2026Metro Credit Union announced intent to merge with Members Plus Credit Union, creating a stronger combined institution. The merger aims to expand what's possible for members, employees, and the communities served through the combined partnership.
• Cambridge West PartnersminorOthers · 25 February 2025Cambridge West Partners purchased Woodmont Commons Apartments, an 87-unit Class A mixed-use property in Londonderry, New Hampshire. Metro Credit Union provided $25.2 million in fixed-rate acquisition financing for this property, which is 98.9% leased with a 31,341-square-foot retail component.
• TruStagecoreGTM or Marketing PartnerTruStage provides life insurance and AD&D insurance products exclusively for Metro Credit Union members. TruStage is underwritten by CMFG Life Insurance Company. Metro offers complimentary $1,000 AD&D coverage to members with additional coverage available for purchase.
• GreenlightminorGTM or Marketing PartnerGreenlight, the debit card and money app for kids and teens, is offered in partnership with Metro Credit Union. Metro members can join Greenlight for FREE with access to 6+ million parents and kids learning to earn, save, and spend wisely.
• MassHousingcoreStrategic or Co-development PartnerMetro partners with MassHousing to offer affordable mortgage programs for Massachusetts residents including down payment assistance up to $30,000, MIPlus mortgage payment protection, and specialized programs for military families and low-to-moderate income borrowers.
• Mass SavecoreStrategic or Co-development PartnerMetro participates in the Mass Save Residential HEAT Loan Program offering members 0% interest loans for up to $25,000 with terms up to 7 years for qualifying home energy improvements including weatherization, heat pumps, and ENERGY STAR windows.
• FHLBank BostonminorStrategic or Co-development PartnerMetro offers FHLBank Boston's Homeownership Assistance Programs including the Equity Builder Program (up to $25,000 in down payment and closing cost assistance) and Housing Our Workforce Grant (up to $25,000 for households earning 80-120% of HUD area median income).
• CUNATechnology or IntegrationCUNA handles GAP insurance claims for Metro Credit Union members. Claims can be filed by contacting CUNA at 800.557.8955 for GAP coverage related to totaled or stolen vehicles.
• Metro Credit Union Foundation RecipientsminorOthersMetro Credit Union Foundation awards grants to community organizations including FitMoney, Inc. (financial literacy for MA students K-12), Horizons for Homeless Children (financial literacy for families), Lawrence Partnership (small business technical assistance), North Shore CDC (family support services), and Urban Edge (wealth building for LMI families).

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Regional players

• St. Mary's Bank: St. Mary's Bank is New Hampshire's largest credit union, headquartered in Manchester with consumer and business banking across southern NH. As a regional credit union serving adjacent Massachusetts/New Hampshire markets, it mirrors Metro's cross-state geographic posture and operational scope.

Broad incumbents

• Berkshire Hills Bancorp / Berkshire Bank: Berkshire Bank is a community-focused bank operating across Massachusetts and the Northeast, providing consumer and business banking, mortgages, and wealth products. As a regional incumbent with similar New England footprint and community-oriented positioning, it competes with Metro for branch-based retail and small-business relationships.
• Eastern Bank: Eastern Bank is a large Boston-based community bank offering full-service consumer and commercial banking across Massachusetts and New Hampshire. It is a broader incumbent competing with Metro across Greater Boston and southern NH, with a much larger commercial and wealth management portfolio.
• Rockland Trust (Independent Bank Corp): Rockland Trust is a Massachusetts-based community bank operating across Greater Boston and southeastern MA with consumer, mortgage, and commercial banking. It is a broader incumbent competing with Metro in the same Greater Boston market across deposits, mortgages, and small-business banking.
• Cambridge Savings Bank: Cambridge Savings Bank is a mutual community bank serving Greater Boston and surrounding communities with consumer and business banking, mortgage, and commercial lending. It competes with Metro across Greater Boston for retail deposits and commercial relationships, though as a chartered mutual savings bank rather than a credit union.

Direct peers

• Digital Federal Credit Union (DCU): DCU is one of the largest credit unions in Massachusetts and New Hampshire, offering a full suite of consumer and business banking products including mortgages, vehicle loans, and commercial lending. It competes head-to-head with Metro for Greater Boston and Southern NH households and small businesses, operating at a similar multi-branch, omnichannel scale.
• Connexus Credit Union: Connexus is a national online-focused credit union offering high-yield savings, lending, and digital banking experiences. It shares Metro's credit-union cooperative structure and competes for digitally engaged households seeking attractive deposit and loan rates.
• Alliant Credit Union: Alliant is a large digital-first credit union offering high-yield deposit products, mortgages, vehicle loans and credit cards nationally. It is a comparable credit-union platform competing for branchless and digitally active members in Metro's service footprint.
• Hanscom Federal Credit Union: Hanscom FCU is a Massachusetts community credit union serving military, civilian, and community members across Greater Boston and surrounding regions. Overlapping geographic footprint, employer-channel relationships, and product mix make it a close comparable to Metro's Mass.-state-employee and community focus.
• Workers Credit Union: Workers Credit Union is a Massachusetts-based member-owned credit union serving Greater Boston and surrounding communities with consumer deposits, mortgage, and business banking products. It directly competes with Metro for the same consumer and small-business segments in the Greater Boston market, with similar community-development positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/metrocu
• Facebookfacebook.com/MetroCU.org
• LinkedInlinkedin.com/company/metrocu
• Instagraminstagram.com/metrocu

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metro Credit Union