What DHS Worldwide does

DHS Worldwide, Inc. (legal entity DHS Associates, Inc.) is a US-based vertical software vendor founded in 1994 and headquartered in Orange Park, Florida. The company develops and sells the Total Recall Envision platform, an enterprise Records and Information Management (RIM) software suite used by commercial records storage providers, secure shredding companies, IT asset disposition (ITAD) firms, third-party warehouses, and portable storage operators. The product is a unified, multi-module platform covering records management, shredding/destruction management, warehousing, portable storage, and ITAD, supported by a Client Web Access portal, native mobile scanning applications running on Zebra enterprise devices, e-contracts, and an integrated Sales CRM. The current generation is built on a service-based architecture (Total Recall Envision Core) that supports deployments of more than one billion information assets and integrates with Office 365 and customer systems via expanded APIs.

Name

DHS Worldwide

Legal name

DHS Associates, Inc.

Website

https://dhsworldwide.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

DHS Worldwide builds the Total Recall Envision software platform, a vertical SaaS for commercial records management, secure shredding, ITAD, warehouse, and portable storage operators serving 1,500+ operations across 10+ countries.

Ownership category

akta.pro rank

Product category

Records and Information Management Software

NAICS

Computer Systems Design and Related Services (5415), Software Publishers (5132)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Records Digitization & Archiving (Legacy Files, Retention Support) (BPAAAKAG)

akta.pro secondary industry

IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK)

Keywords

• Records management software
• Secure shredding software
• IT asset disposition software
• Warehouse management software
• Information management solutions

Headquarters

HQ city

Orange Park

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Licensing/Subscription: Enterprise software licensing model for Total Recall Envision platform. SaaS-style delivery with regular updates and new features. Pricing based on company size, number of users, and selected modules.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

DHS Worldwide sells the Total Recall Envision Software, an enterprise Records and Information Management (RIM) platform that unifies five vertical modules — Records Management, Secure Shredding/Destruction Management, Warehouse Management, Portable Storage Management, and IT Asset Disposition (ITAD) — into a single service-based architecture. The platform is delivered to commercial records management, secure destruction, ITAD, warehousing, and portable storage operators under subscription licensing with a 24/7 client web portal, mobile scanning on Zebra devices, AI-powered route optimization, business intelligence dashboards, and enterprise APIs.

Product overview

DHS Worldwide offers Total Recall Software as a unified enterprise platform for records and information management industries. The platform consists of a core database system with integrated modules including Records Management, Shredding Management (also called Destruction Management), Warehouse Management, Portable Storage Management, and IT Asset Disposition (ITAD) Software. Additional modules include Client Web Access portal, Mobile Scanning Applications, Enterprise Mobile Computing, Training Center, Change Request System, My Insights dashboards, E-Contracts, and Sales CRM. The software operates across Windows and Android platforms with enterprise-grade Zebra hardware support, and serves over 1,500 operations globally. Recent versions (5.4, 5.5, 5.6) have introduced AI-powered route optimization, Office 365 integration, and enhanced billing/automation features.

Differentiator

Problem solved

Functional benefit

Brands

• Total Recall Envision: Industry-changing software platform providing client web access, dispatch, warehouse and driver scanning solutions with a highly intuitive interface
• Total Recall Envision Core
• Total Recall Envision Client Web
• Total Recall Envision Android App
• Total Recall Warehousing Management
• Total Recall Portable Storage Management
• Total Recall IT Asset Disposition (ITAD)

Products and services

• Total Recall Envision Software Platform Unified enterprise Records and Information Management (RIM) software platform combining Records Management, Secure Shredding, Warehouse Inventory Tracking, Portable Storage, and IT Asset Disposition modules. Built on a service-based architecture with a unified database, client web access portal, mobile scanning applications, and billing/operations management modules. Used by 1,500+ operations globally in the commercial records, shredding, warehousing, and ITAD industries.
• Total Recall Records Management Software Records management module covering vault, shred, imaging, and records business lines for commercial records management operators. Includes barcode inventory tracking, location and service tracking, chain of custody, pick list generation, real-time wireless scanning, inventory auditing, and integrated billing.
• Total Recall Shredding Management Software Destruction management software for secure shredding, medical waste, and electronic destruction operations. Includes bin inventory tracking, route planning and dispatch, automated workflows, custom workflow design, quality control, email notifications, recurring services and billing automation, and in-field credit card payment processing.
• Total Recall Warehouse Management Software Warehouse management module for single item, like items, distribution, and online ordering functions. Supports customer asset and product management, fulfillment and distribution inventory, product catalogue creation, on-hand and reorder point reporting, FIFO processing, barcode scanning for products/pallets/locations, and an online client request portal with real-time inventory stock levels.
• Total Recall Portable Storage Management Software Mobile storage management software for valet, residential, and commercial storage offerings. Features online quotes and payments, live interactive quoting, container tracking, a driver mobile app with location updates and picture capture, e-sign contracts, PCI-compliant credit card processing, and automated billing.
• Total Recall IT Asset Disposition (ITAD) Software ITAD management platform that centralizes every aspect of IT asset disposition including scheduling pickups, workflow automation, billing, and inventory tracking. Features advanced inventory tracking with barcode scanning, real-time asset tracking for pallets, Gaylords, and individual items, configurable workflows for recycling and sales, and comprehensive reporting for compliance.
• Total Recall Envision Client Web Web-based client portal providing 24/7 service requests, on-demand inventory reports, invoice viewing and payment, and customer self-service access to records management, destruction, and data protection services.
• Total Recall Envision Mobile Scanning Application Mobile scanning application supporting records, destruction, and data protection services. Enables full chain of custody management with barcode scanning on Zebra Windows or Android OS devices, supporting wireless pick/driver scan jobs via WiFi or cellular data plans.
• Total Recall Enterprise Mobile Computing (Zebra Devices) Enterprise mobile computing hardware and software solution using Zebra devices with direct database communication via web service, live updates, secure HTTPS transmission, and instant notification capabilities. Supports Windows Mobile and Android OS on approved Zebra devices.

Quantifiable outcome

• Up to 10x faster search and screen load times
• +14 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature8 records

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• OpenText: Large enterprise information management vendor with content, records management, and archiving suites. Overlaps with DHS on records, archiving, and discovery workflows through Documentum and InfoArchive competing for enterprise RIM software budgets.
• Iron Mountain: Dominant global records and information management services company and DHS's largest end-customer-category player. While Iron Mountain operates its own technology stack, it shapes the buyer requirements that DHS customers must meet, making it a critical ecosystem incumbent for Total Recall deployments.
• ServiceNow: Enterprise service management platform whose workflow, ITSM, and industry-specific modules overlap with the operations, dispatch, and CRM functionalities DHS provides to records and destruction service businesses.
• Box: Cloud content management and workflow platform serving enterprise document collaboration and lifecycle use cases. Adjacent competitor in enterprise content, document, and records-centric workflows that DHS customers also purchase.
• Hyland Software: Provider of enterprise content services, document management, and process automation platforms (OnBase, Alfresco). Competes for adjacent records and document workflow spend with broader content-services tooling overlapping DHS's records management module.

Emerging players

• NetDocuments: Cloud document management platform originally built for legal with broad vertical expansion. Comparable to DHS's records management and document-centric workflows for compliance-sensitive mid-market and enterprise customers.
• DocuWare: Cloud document management and workflow automation vendor. Competes in mid-market records and document workflow automation, an adjacent space to DHS's records management and shredding operations modules.
• ServiceTrade: Vertical SaaS for commercial service contractors with job scheduling, route optimization, and customer portals. Directly comparable to DHS's shredding dispatch and route planning modules for service-business operations.
• M-Files: Intelligent information management platform with metadata-driven document and records workflows. Comparable to DHS in the records, document, and content management overlap with mid-market enterprise customers.
• Square 9 Softworks (Kyocera): Document management, workflow automation, and intelligent document processing vendor (now part of Kyocera). Overlaps with DHS's records digitization and archiving-adjacent capabilities in mid-market content workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/DHSWorldwide
• LinkedInlinkedin.com/company/dhs-worldwide-software-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DHS Worldwide