Complexions
Complexions is a founder-owned day spa, med spa, and salon with two New York Capital Region locations in Albany and Saratoga Springs, offering integrated beauty, medical aesthetic, and functional wellness services in LEED Gold-certified facilities.
- Company typePrivate
- Founded1987
- HeadquartersAlbany, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
Complexions firmographics
Firmographics- Name
- Complexions
- Legal name
- Complexions Spa for Beauty & Wellness
- Website
- https://complexions.com
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Complexions is a founder-owned day spa, med spa, and salon with two New York Capital Region locations in Albany and Saratoga Springs, offering integrated beauty, medical aesthetic, and functional wellness services in LEED Gold-certified facilities.
- Ownership category
- akta.pro rank
Complexions industry classification
Industry- Product category
- Day Spa and Med Spa Services
- NAICS
- Hair, Nail, and Skin Care Services (81211), Cosmetics, Beauty Supplies, and Perfume Retailers (456120), Ambulatory Health Care Services (621)
- SIC
- Soap, Detergents, Cleang Preparations, Perfumes, Cosmetics (2840), Perfumes, Cosmetics & Other Toilet Preparations (2844)
- akta.pro primary industry
- Day Spas (Facials, Body Treatments & Packages) (HSADAKAA)
- akta.pro secondary industries
- Spa & Massage Services (Day Spas, Massage Studios, Treatment Packages) (THAJAHAC), Classic/European Facials (HSALADAA), Professional Tanning (Spray Tan & Salon Systems) (CRABALAI), Tanning Packages & Sessions (Single/Bundle) (HSALAJAE)
Keywords
Where Complexions is headquartered
LocationHeadquarters
- HQ city
- Albany
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Complexions business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure
Revenue model
- Spa and Med Spa Services: One-time service fees for day spa, med spa, salon, and wellness treatments including facials, massage, laser treatments, injectables, hair services, and body treatments.
- Spa Memberships: Recurring membership programs offering special discounts, spa credit and guest passes to members.
- Retail Products: Sale of spa products, skincare lines including Dubois Beauty, and retail items through on-site boutiques and online store.
- Gift Cards: Gift card sales for spa services and treatments.
- Spa Events and Private Parties: Hosting group events, birthday parties, bridal gatherings, and corporate team-building events.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Beauty & Wellness Discovery Journey - Skin Consultation |
| Unit Pricing | Pay-as-you-go | LED Light Therapy |
| Unit Pricing | Pay-as-you-go | Microneedling Treatment |
| Unit Pricing | Pay-as-you-go | Botox and Dysport Treatments |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels6 records
Complexions product offering
Product offeringCore offering
Complexions operates a multi-location day spa, med spa, salon, and functional wellness center in Albany and Saratoga Springs, New York, offering massage, facials, body treatments, medical aesthetics, hair services, and integrative wellness programs. The company also sells its proprietary Dubois Beauty skincare line via an online store and dedicated brand site, and accepts hotel and concierge referrals. The Albany location is the first Gold LEED-certified spa in the United States.
Product overview
Complexions is a day spa, med spa, and salon offering a comprehensive suite of beauty and wellness services across two locations in Albany and Saratoga Springs, NY. The core offering spans four main divisions: Day Spa Services (facials, massage therapy, body wraps), Med Spa Services (injectables, laser treatments, skin rejuvenation), Salon & Barber Services (hair styling, coloring, men's barbering), and Functional Wellness (IV therapy, weight loss programs). The company also operates Dubois Beauty, a proprietary clean skincare product line. Med spa treatments include FDA-approved SkinPen microneedling, Botox/Dysport, dermal fillers (Restylane), Sculptra biostimulators, LED light therapy (Celluma), VelaShape body contouring, HydraFacial, IPL, laser hair removal, and chemical peels. Wellness offerings encompass IV nutrition therapy, MICC injections, and personalized Beauty & Wellness Discovery Journey consultations with VISIA 3D skin analysis. All services are delivered in LEED Gold certified eco-friendly facilities.
Differentiator
Problem solved
Functional benefit
Brands
- Dubois Beauty: Natural skincare product line sold online at duboisbeauty.com and at spa locations
Products and services
- Day Spa Services
- Med Spa Services
- Salon and Barber Services
- Functional Wellness Programs
- Dubois Beauty Skincare Line
- Spa Memberships
- Private Spa Events and Parties
- Gift Cards
Quantifiable outcome
- 56 tons annual CO2 reduction
- +3 more outcomes
Companies that use Complexions
Customer profileNamed customers2 records
Segments5 records
Ideal customer profiles4 records
Complexions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature6 records
Complexions partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- American Cancer Society HopeClubcoreDubois helped establish the Serenity Spa at HopeClub in 2013. She and her dedicated staff host several spa nights throughout the year, donating their time and talents. Services include massages, skin care tips, and scalp treatments to stimulate hair growth for women affected by cancer.
Scale indicators8 records
Recent moves8 records
Expansion highlights6 records
Complexions competitors and assessment
Company assessmentDirect peers
- SkinSpirit: Premium medical spa brand with multiple locations offering Botox, fillers, lasers, microneedling, and skin care. Closely comparable on integrated med-spa + skincare retail model and premium positioning.
- Ideal Image: National med spa leader offering injectables, laser hair removal, body contouring, and skin rejuvenation. Highly comparable to Complexions' med spa service line, with comparable reliance on FDA-cleared devices and trained medical professionals.
- Woodhouse Spas: Boutique day spa chain offering facials, massage, body treatments, and salon services in an upscale setting. Directly comparable on day spa package structure, salon integration, and target clientele.
- Burke Williams Spa: Multi-location premium urban day spa offering facials, massage, body treatments, and wellness packages. Closest direct comparable to Complexions on day-spa positioning, premium service mix, and integrated wellness/med-spa offerings.
Others
- Sephora (product peer for Dubois Beauty): Global multi-brand beauty retailer and D2C platform. Relevant only insofar as Dubois Beauty competes for retail shelf space and consumer mindshare in clean/clinical skincare.
- American Cancer Society HopeClub (program partner): Adjacent nonprofit partner through the Serenity Spa program. Not a competitor but illustrates the corporate social responsibility/community-health positioning Complexions has built, which contributes to brand differentiation.
Broad incumbents
- Massage Envy: Largest U.S. franchised massage and facial services chain with membership-based recurring revenue. Overlaps with Complexions on subscription membership model and core facial/massage services, though positioned more accessibly.
- Hand & Stone Massage and Facial Spa: Large national day spa franchise focused on massage and facials with growing med-spa services (Botox, fillers). Comparable service mix to Complexions but operates at vastly greater scale via franchise model.
Regional players
- Elemé Spa: Regional boutique day spa/med spa with comparable mix of facials, massage, and medical aesthetic services. Comparable in scale, integrated service model, and premium positioning outside a major metropolitan market.
Emerging players
- European Wax Center: Public specialty retail/franchise chain centered on waxing and other personal care services with membership programs. Compares on subscription-driven personal care services retail model, but narrower service line.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Complexions social profiles
Digital presenceComplexions compliance and trust
Trust signalCompliance2 records
Complexions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Complexions leadership team
Management profileNumber of profiles
Profiles1 record
Complexions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Complexions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Complexions
What does Complexions do?
Complexions operates a multi-location day spa, med spa, salon, and functional wellness center in Albany and Saratoga Springs, New York, offering massage, facials, body treatments, medical aesthetics, hair services, and integrative wellness programs. The company also sells its proprietary Dubois Beauty skincare line via an online store and dedicated brand site, and accepts hotel and concierge referrals. The Albany location is the first Gold LEED-certified spa in the United States.
Is Complexions a public or private company?
Complexions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Complexions founded?
Complexions was founded in 1987. It employs 1 to 10 people.
Where is Complexions based?
Complexions is headquartered in Albany, United States, in the North America region.
How does Complexions make money?
Five revenue lines are on record. Spa and Med Spa Services are the primary driver. The others are spa Memberships, retail Products, gift Cards and spa Events and Private Parties.
Who are Complexions's main competitors?
Direct peers on record are SkinSpirit, Ideal Image, Woodhouse Spas and Burke Williams Spa. Others are Sephora (product peer for Dubois Beauty) and American Cancer Society HopeClub (program partner). Broad incumbents are Massage Envy and Hand & Stone Massage and Facial Spa. Elemé Spa is listed as a regional player. European Wax Center is listed as an emerging player.
Does Complexions have an API?
No public API is recorded for Complexions.
What industry is Complexions in?
Complexions's product category is Day Spa and Med Spa Services. Its primary akta.pro industry code is HSADAKAA, Day Spas (Facials, Body Treatments & Packages), with a secondary code of THAJAHAC, Spa & Massage Services (Day Spas, Massage Studios, Treatment Packages). Its NAICS code is 81211 and its SIC code is 2840.