The Care Group

What The Care Group does

The Care Group (TCG) is a Vancouver-based, family-owned senior care provider operating nine residential care homes across British Columbia's Lower Mainland, Fraser Valley, and Vancouver Island. The company delivers a continuum of care including independent living, assisted living, and complex long-term care (dementia, respite, and palliative), anchored by approximately 720 licensed long-term care beds and additional independent/assisted living suites. TCG operates as a hybrid provider: roughly 75-80% of its long-term care bed base is funded through contractual partnerships with three regional health authorities (Vancouver Coastal Health, Fraser Health, and Vancouver Island Health), while the remainder is private-pay. Core operations rely on conventional residential care infrastructure — 24-hour nursing coverage, physician medical direction, emergency call systems, recreation programming, and ancillary services such as housekeeping, meals, and pastoral therapy. There is no proprietary technology platform; service delivery is labor-intensive and facility-based.

The business model combines recurring monthly per-resident revenue from both subsidized (cost-shared between resident and health authority at ~80% of after-tax income) and private-pay streams. The independent living offering (The Gardens at Mayfair) starts at approximately $1,700/month plus ancillary service fees (meals, housekeeping, laundry, emergency call). Go-to-market is bifurcated: subsidized admissions flow via case-manager referrals from the three health authorities, while private-pay admissions are driven by direct outreach, virtual tours, community engagement, and word-of-mouth. The company is led by Maureen McIntosh (President, BSN/RN) and Gavin McIntosh (VP Operations and Finance, CPA-CA, formerly a Director at PwC), who also serves on the board of the BC Care Providers Association. Headcount of 1,001-5,000 employees across nine facilities and a wholly-owned subsidiary structure — each care home operated as a separate entity — reflects an operationally decentralized but centrally governed portfolio.

Name

The Care Group

Legal name

The Care Group BC

Website

https://tcgcare.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The Care Group is a family-owned British Columbia senior care provider operating nine care homes (~720 long-term beds plus independent/assisted suites) across the Lower Mainland, Fraser Valley, and Vancouver Island, partnering with three regional health authorities and offering subsidized and private-pay care.

Ownership category

akta.pro rank

Product category

Senior Residential Care

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Continuing Care Retirement Communities (623311), Assisted Living Facilities for the Elderly (623312), Nursing and Residential Care Facilities (623)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB)

Keywords

• Senior residential care
• Long-term care services
• Assisted living facilities
• Independent living communities
• Dementia and palliative care

Headquarters

HQ city

Coquitlam

HQ country

Canada

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Government-subsidized residential care: Partnership with health authorities (Vancouver Coastal Health, Fraser Health, Vancouver Island Health) to provide government-funded long-term care beds. Residents assessed by case managers share costs with the health authority.
2. Private pay residential care: Private pay rooms available at all care homes for residents not eligible or not seeking subsidized care.
3. Independent living rental: Monthly rental of luxury garden apartments at The Gardens at Mayfair starting at $1,700 per month, with additional services available.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

The Care Group owns and operates nine residential care homes across British Columbia (Lower Mainland, Fraser Valley, and Vancouver Island), providing a continuum of senior care services including independent living, assisted living, long-term residential care, complex care, dementia care, respite care, and palliative care. Services are delivered either through government-subsidized partnerships with regional health authorities or through private-pay arrangements at each facility.

Product overview

The Care Group is a Vancouver-based, family-owned senior care provider operating nine care homes across the Lower Mainland, Fraser Valley, and Vancouver Island. The company offers a continuum of care services including independent living, assisted living, and long term residential care (including complex care, dementia care, respite care, and palliative care). Services are delivered through its network of care homes, including The Oxford Senior Care and The Mayfair Senior Living & Care (Abbotsford), The Madison Care Centre and Lakeshore Care Centre (Coquitlam), Point Grey Private Hospital, Braddan Private Hospital, and Casa Mia (Vancouver), and Sidney Care and The Gardens at Qualicum Beach (Vancouver Island). Core services include 24-hour nursing care, medical attention from licensed physicians, housekeeping, laundry, nutritious meals, seven-day-a-week recreation programs, music and art therapy, companion services, and pastoral therapy. The company partners with Vancouver Coastal Health Authority, FraserHealth Authority, and Vancouver Island Health Authority to provide government-subsidized care alongside private pay options.

Differentiator

Problem solved

Functional benefit

Products and services

• The Oxford Senior Care - Abbotsford

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Vancouver Coastal Health AuthoritycoreStrategic or Co-development PartnerThe Care Group works as partners in care with Vancouver Coastal Health Authority, providing government subsidized residential care facilities to seniors at Point Grey Private Hospital, Braddan Private Hospital, and Casa Mia.
• Fraser Health AuthoritycoreStrategic or Co-development PartnerPartnership with Fraser Health Authority for government subsidized residential care at Oxford, Mayfair, Lakeshore, and Madison care homes.
• Vancouver Island Health AuthoritycoreStrategic or Co-development PartnerPartnership with Vancouver Island Health Authority for subsidized residential care at Sidney Care and The Gardens at Qualicum Beach.
• BC Care Providers AssociationminorStrategic or Co-development PartnerGavin McIntosh, VP of Operations and Finance, serves as Executive and Treasurer on the Board of the BC Care Providers Association.

Scale indicators2 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Extendicare: Extendicare is one of Canada's largest operators of long-term care homes and retirement residences, with significant BC operations. It is directly comparable to The Care Group in providing government-funded LTC beds and private-pay retirement living, and competes for the same health-authority contracts across Canada.
• Sienna Senior Living: Sienna Senior Living is a TSX-listed operator of seniors' residences and long-term care communities across Canada, with a significant footprint in BC. It is a direct peer in continuum-of-care delivery (independent living, assisted living, LTC), competing for the same residents and government contracts in British Columbia.
• Chartwell Retirement Residences: Chartwell is one of Canada's largest owners and operators of seniors' residences, with retirement and assisted-living communities in BC. It directly competes with The Care Group for private-pay independent and assisted living residents in the Lower Mainland.
• Revera Inc. Revera operates a national portfolio of retirement residences and long-term care homes in Canada, including BC. As a large diversified operator offering a continuum of seniors' housing and care, Revera is a direct peer competing for both private-pay residents and government-funded LTC contracts.
• Amica Senior Lifestyles: Amica operates premium/private-pay retirement residences across Canada, including in BC. It is a direct peer in higher-end independent and assisted living and competes with TCG's premium properties (Casa Mia, Point Grey, Braddan) for affluent private-pay residents in Metro Vancouver.
• Retirement Concepts: Retirement Concepts was a BC-based operator of independent living, assisted living, and long-term care communities across the province before being sold to a Chinese-owned group in 2017. It was one of TCG's most direct BC peers in scale, geography, and government LTC contracting, and its successor entities remain in the same market.

Regional players

• Trellis Seniors Services: Trellis is a BC-based non-profit operator of long-term care, assisted living, and independent living housing in the Lower Mainland and Vancouver Island. It is a regional peer that competes for the same health-authority subsidized LTC contracts and private-pay seniors in TCG's core markets.
• Baptist Housing: Baptist Housing is a BC non-profit provider of independent living, assisted living, and complex care across the Lower Mainland, Vancouver Island, and the Okanagan. It is a regional peer competing for the same BC seniors and government-funded care contracts.
• West Coast Seniors Housing Management (Ahmon Group): West Coast Seniors Housing Management (part of the Ahmon Group) is a BC-based operator of independent living, assisted living, and long-term care communities in the Lower Mainland. It is a regional peer that directly competes with TCG in Metro Vancouver and Fraser Valley.

Broad incumbents

• Atria Senior Living: Atria is one of North America's largest operators of senior living communities, with a portfolio of independent living, assisted living, and memory care. While primarily US-based, it is a broad incumbent comparable to TCG in its continuum-of-care, amenity-rich senior living model and is useful as a scaled benchmark for private-pay operating performance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

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Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Care Group