Family Resource and Referral Center
- Company typePrivate
- Founded1980
- HeadquartersStockton, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Family Resource and Referral Center does
Family Resource and Referral Center (FRC) is a private 501(c)(3) nonprofit founded in 1980 and headquartered in Stockton, California, that administers human-services programs on behalf of state and county government across San Joaquin County. Its core programs include subsidized child care eligibility and payment administration (an Alternative Payment Program serving approximately 7,413 children annually), child care resource and referral services for families, the federal Child and Adult Care Food Program (CACFP) — under which 5.19M meals were reimbursed — and operation of the county's 211 information-and-referral hotline, which served 76,103 residents in the most recent reporting year.
The operating technology stack consists of three coordinated platforms: the CareConnect provider portal, built in partnership with MCT Technology to manage child care provider enrollment, attendance, and reimbursement workflows; the CareWait eligibility and waitlist platform used to administer subsidized child care slots; and the 211 resource database that powers the community information hotline. FRC also runs Joan Richards Learning Village, a directly operated preschool (in service since 2015) that received a Tier 5 — the highest — California Quality Rating and Improvement System (QRIS) rating in July 2025.
FRC's revenue model is government-funded and grant-funded rather than commercial. Approximately $84.3M of pass-through funding flows from state (California Department of Education, California Department of Social Services) and county (San Joaquin County) contracts through FRC to licensed child care providers each year; this figure represents program disbursements rather than retained organizational revenue. Retained revenue consists of administrative allocations on those government contracts, CACFP administrative reimbursements, grants, donations, and fees from training and workshop services. The organization employs 51–100 staff and is undergoing office consolidation planned for late Fall 2025; COO Leslie Reece retired in November 2024 after 28 years, and CEO Kay Ruhstaller received the 2025 Athena Award.
Family Resource and Referral Center firmographics
Firmographics- Name
- Family Resource and Referral Center
- Legal name
- Family Resource Center
- Website
- https://frcsj.org
- Company type
- Private
- Founded year
- 1980
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Family Resource and Referral Center industry classification
Industry- Product category
- Child & Family Social Services
- NAICS
- Child Care Services (62441), Other Individual and Family Services (624190), Child and Youth Services (62411)
- SIC
- Services-Social Services (8300), Services-Child Day Care Services (8351)
- akta.pro primary industry
- Family & Parenting Support Services (BPAGAEAC)
Keywords
Where Family Resource and Referral Center is headquartered
LocationHeadquarters
- HQ city
- Stockton
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Family Resource and Referral Center business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Government Funded Child Care Subsidies: Alternative Payment Program (APP) and voucher-based subsidized child care funded through California state programs including CalWORKs Stage 1, 2, and 3. The organization administers child care funds as a subcontractor with the Human Services Agency, reimbursing providers up to regional market rate ceilings.
- Child Care Food Program (CACFP) Reimbursements: Federal USDA-funded Child and Adult Care Food Program providing monthly reimbursements to participating child care providers for meals served to children, offsetting the cost of nutritious meals meeting USDA guidelines.
- Donations and Grants: Charitable contributions from individuals, corporate partners, and foundations including monthly donors, stock/wire transfers, planned giving, corporate giving programs, IRA qualified charitable donations, and gifts of securities or life insurance.
- Training and Workshop Fees: Revenue from workshops and trainings offered to child care providers, including CPR certification courses. Some workshops are free while others such as Super Saturday have associated fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Subsidized Child Care - Income-Based Eligibility |
| Unit Pricing | Pay-as-you-go | Workshop and Training Fees |
| Other | Monthly | Joan Richards Learning Village Preschool |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels8 records
Family Resource and Referral Center product offering
Product offeringCore offering
Family Resource and Referral Center is a private nonprofit social services organization that delivers child care resource and referral, subsidized child care program administration (including CalWORKs and Alternative Payment Program/voucher services), early childhood education through its Joan Richards Learning Village preschool, food program administration (CACFP), and 24/7 community information and referral via 211 San Joaquin. It serves families, child care providers, employers, and community partners across San Joaquin County, California, with a centralized web portal (CareConnect) supporting eligibility and case management.
Differentiator
Problem solved
Functional benefit
Brands
- 211 San Joaquin: 24/7 information and referral call center connecting San Joaquin residents to local resources, operated by Family Resource Center.
- Joan Richards Learning Village
- CareConnect
- Employer Partnership Program
Products and services
- Child Care Resource and Referral
Quantifiable outcome
- 5,194,000 balanced meals served to children through CACFP Food Program (2024-2025)
- +4 more outcomes
Companies that use Family Resource and Referral Center
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Family Resource and Referral Center technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Family Resource and Referral Center partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and minor.
- First 5 San JoaquincoreFirst 5 San Joaquin sponsors the Raising Quality! program designed to enhance child care for grandchildren. First 5 also sponsors Children & Youth Day and partners on the Read to Me, Stockton! Dolly Parton's Imagination Library program providing free books monthly to children 0-5.
- San Joaquin Delta CollegecoreSan Joaquin Delta College partners with Family Resource Center on the Paid Pathways to Teaching Preschool Program (P3 Project), collaborating with local high schools and San Joaquin Children's Alliance. FRC's Joan Richards Learning Village supports high school student interns with hands-on classroom experiences.
- San Joaquin Children's AlliancecorePartnership on the P3 Project (Paid Pathways to Teaching) alongside San Joaquin Delta College and local high schools to address early childhood education workforce needs.
- San Joaquin County Human Services AgencycoreFRC administers child care services through a sub-contract with HSA for CalWORKs Stage 1 child care funds, supporting TANF (Cash Aid) clients.
- California State Department of EducationcoreThe California State Preschool Program (CSPP) at Joan Richards Learning Village is administered by the California State Department of Education, Early Learning and Care Division.
- Kaiser PermanenteminorKaiser Permanente provides parenting resources and tools to support Family Resource Center families, including audio clips, articles, and videos on mental well-being and parenting strategies.
- MCT TechnologycoreMCT Technology partnered with FRC to create CareConnect, an online web portal and mobile app for child care providers to manage attendance sheets and submit them for processing. MCT provides technical support for providers.
- Greater Stockton Chamber of CommerceminorThe Greater Stockton Chamber of Commerce presents the annual Because Kids Awards and has presented the Athena Award to FRC's CEO, recognizing community leadership.
- United Way of San JoaquinminorFRC is partnered with United Way of San Joaquin to receive donations through workplace campaigns and payroll deduction programs.
- dd's DISCOUNTS (Stockton Store)minordd's DISCOUNTS hosted a youth literacy fundraiser to help FRC obtain new books for children in First 5 San Joaquin programs including Home Visitation Initiative, Family Friend and Neighbor, Help Me Grow, and SJTEETH.
- Health Plan of San Joaquin (HPSJ)minorSponsor of Because Kids Awards and Children & Youth Day events, supporting FRC's community programs.
- Bank of StocktonminorSignature Sponsor of the Because Kids Awards, supporting recognition of community advocates for children.
- First BookminorNonprofit organization from which FRC purchases new books through the dd's DISCOUNTS fundraising drive to provide books for children in First 5 San Joaquin programs.
- San Joaquin County Office of EducationminorSponsor of Because Kids Awards and partner on Help Me Grow program providing developmental screenings for children 0-5.
Scale indicators8 records
Recent moves6 records
Expansion highlights4 records
Family Resource and Referral Center competitors and assessment
Company assessmentDirect peers
- Child Care Resource Center (CCRC): Los Angeles County-based CCR&R agency administering subsidized child care, provider training, and food programs. Directly comparable nonprofit operating model, multi-program government contracting, and parent/child services mix.
- Child Care Aware of America: National CCR&R network coordinating local agencies that provide child care referrals, provider training, and subsidy administration. FRC's resource & referral and training functions map directly to Child Care Aware's framework and affiliated agencies.
Regional players
- Kidango: California-based nonprofit child care and family services agency operating multiple child development centers, Head Start/Early Head Start programs, and subsidized slots in the Bay Area. Comparable multi-program nonprofit ECE model.
Emerging players
- Wonderschool: Tech-enabled marketplace that helps families find licensed child care and helps providers open/manage home-based programs. Comparable on the child care referral and provider enablement side of FRC's business, but for-profit and software-led.
Peers
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Family Resource and Referral Center social profiles
Digital presenceFamily Resource and Referral Center financial estimates
Financial estimateRevenue estimate
Valuation estimate
Family Resource and Referral Center leadership team
Management profileNumber of profiles
Profiles2 records
Family Resource and Referral Center funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Family Resource and Referral Center M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Family Resource and Referral Center
What does Family Resource and Referral Center do?
Family Resource and Referral Center is a private nonprofit social services organization that delivers child care resource and referral, subsidized child care program administration (including CalWORKs and Alternative Payment Program/voucher services), early childhood education through its Joan Richards Learning Village preschool, food program administration (CACFP), and 24/7 community information and referral via 211 San Joaquin. It serves families, child care providers, employers, and community partners across San Joaquin County, California, with a centralized web portal (CareConnect) supporting eligibility and case management.
Is Family Resource and Referral Center a public or private company?
Family Resource and Referral Center is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Family Resource and Referral Center founded?
Family Resource and Referral Center was founded in 1980. It employs 51 to 100 people.
Where is Family Resource and Referral Center based?
Family Resource and Referral Center is headquartered in Stockton, United States, in the North America region.
How does Family Resource and Referral Center make money?
Four revenue lines are on record. Government Funded Child Care Subsidies are the primary driver. The others are child Care Food Program (CACFP) Reimbursements, donations and Grants and training and Workshop Fees.
Who are Family Resource and Referral Center's main competitors?
Direct peers on record are Child Care Resource Center (CCRC) and Child Care Aware of America. Kidango is listed as a regional player. Wonderschool is listed as an emerging player. First 5 California / First 5 San Joaquin is listed as a peer.
Does Family Resource and Referral Center have an API?
No public API is recorded for Family Resource and Referral Center.
What industry is Family Resource and Referral Center in?
Family Resource and Referral Center's product category is Child & Family Social Services. Its primary akta.pro industry code is BPAGAEAC, Family & Parenting Support Services. Its NAICS code is 62441 and its SIC code is 8300.