St. Croix Regional Family Health Center

What St. Croix Regional Family Health Center does

St. Croix Regional Family Health Center (SCRFHC) is a private, nonprofit Federally Qualified Community Health Center (FQHC) founded in 1991 and headquartered at 136 Mill Street, Princeton, Maine. The organization delivers integrated multi-specialty care to residents of Washington County — a Medically Underserved Area — across two pre-merger clinic locations (Princeton and Calais), with a third operational reference point in East Machias for Sliding Fee Program purposes. Service lines include primary medical care (delivered under an NCQA-recognized Patient-Centered Medical Home model), behavioral health and substance use disorder treatment, dental, chiropractic, optometry, podiatry, occupational medicine, acupuncture, walk-in care, care management, and a prescription assistance program. Per its stated mission, SCRFHC serves all patients regardless of insurance status or ability to pay, including uninsured, underinsured, privately insured, Medicare, and MaineCare (Medicaid) populations, and is governed by a local Board of Directors in which a majority of members must be current patients per federal FQHC requirements.

The organization's digital backbone is a standard healthcare SaaS stack: eClinicalWorks (eCW) cloud-based electronic medical records with a healow Patient Portal for records access, appointment requests, and provider messaging, plus healowPay for online bill payment. Ancillary tools include Adobe Acrobat Sign for Release of Information e-signatures, SurveyMonkey for post-visit patient satisfaction, and Microsoft Forms for new patient intake. SCRFHC is not a technology company; its operational differentiator is service-line breadth and integrated care delivery under one roof in a rural setting, rather than proprietary software or AI.

SCRFHC's business model is characteristic of a community FQHC. Revenue is sourced from cost-based reimbursement across Medicare, MaineCare (Medicaid), and private insurance, supplemented by a disclosed HRSA/HHS federal grant award of $1,249,505 (0% financed with non-governmental sources), and direct patient payments under a 2026 Sliding Fee Discount Program keyed to household size and income and the federal poverty guidelines. The organization holds deemed status under the Federal Tort Claims Act (42 U.S.C. § 233(g)-(n)) for medical malpractice coverage and is recognized as a Federal Public Health Service site. In February 2026, SCRFHC and Eastport Health Care entered a formal merger agreement to combine operations across Washington County, with SCRFHC CEO Michael Farrell (CEO since 2024) designated to lead the merged entity and EHC CEO Ellen Krajewski stepping into a supporting role; the merger will expand the physical footprint to five sites — Princeton, Calais, Eastport, Machias, and East Grand.

Name

St. Croix Regional Family Health Center

Legal name

St. Croix Regional Family Health Center

Website

https://scrfhc.org

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

St. Croix Regional Family Health Center is a private, nonprofit Federally Qualified Health Center founded in 1991 in Princeton, Maine, providing integrated medical, dental, behavioral health, and specialty care to Washington County residents regardless of insurance status or ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Offices of Physicians (62111), Health Care and Social Assistance (62), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF)

Keywords

• Community health center
• Primary care services
• Behavioral health services
• Dental care services
• Sliding fee healthcare

Headquarters

HQ city

Princeton

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Federal HRSA Grant Funding: Federally Qualified Health Center (FQHC) award from the Health Resources and Services Administration (HRSA) of HHS. Award disclosed in the amount of $1,249,505 (0% financed with non-governmental sources). Used to support the health center's operations and community mission.
2. Insurance Reimbursements (Medicare, MaineCare, Private): Cost-based reimbursement from Medicare, MaineCare (Medicaid), and private insurance payers for services provided. Per FQHC model, care delivered regardless of insurance status.
3. Sliding Fee Scale Patient Payments: Sliding fee discount program based on household size and income, available to all SCRFHC patients who qualify, even those with insurance. Patients below the federal poverty guidelines pay reduced fees; no one is turned away for inability to pay.
4. Prescription Assistance Program Revenue (Indirect): Prescription Assistance Coordinator helps uninsured/underinsured patients apply directly to drug companies for free medications, reducing patient burden. No direct revenue stream but supports care affordability.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

St. Croix Regional Family Health Center is a private, nonprofit Federally Qualified Community Health Center (FQHC) delivering integrated primary medical care, behavioral health, dental, and specialty services (chiropractic, optometry, podiatry, occupational medicine, acupuncture, substance use disorder treatment, walk-in care) from physical clinic locations in Washington County, Maine. It supplements clinical care with a Sliding Fee Discount Program, prescription assistance, and care management, anchoring operations on an eClinicalWorks EHR with a healow patient portal and online bill pay.

Product overview

St. Croix Regional Family Health Center (SCRFHC) operates as a Federally Qualified Community Health Center (FQHC) delivering care through a multi-service-line clinical platform rather than a single software product. The platform is anchored by an eClinicalWorks (eCW) electronic health record system with a healow Patient Portal layered on top for patient-facing access (records, appointments, refills, messaging) and a healow Pay module for online bill payment. Around that digital core, SCRFHC delivers an integrated suite of clinical service lines — Medical Services (operating as a Patient-Centered Medical Home), Behavioral Health, Dental Services, Chiropractic Care, Optometry, Podiatry, Occupational Medicine, Acupuncture, Substance Use Disorder treatment, and Walk-In Care — supported by Referrals/Care Management, Medical Records (with Release of Information via Adobe e-signature), Prescription Assistance, and a Sliding Fee Scale program. The full portfolio is delivered from the Princeton, Calais, and East Machias locations across Washington County, Maine, and is currently expanding through a pending merger with Eastport Health Care.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Services (Patient-Centered Medical Home)

Quantifiable outcome

• Federal HRSA award of $1,249,505 (0% non-governmental) supporting FQHC operations
• +2 more outcomes

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered flagship, core and minor.

• Eastport Health Care (EHC)flagshipStrategic or Co-development Partner · 26 February 2026Formal merger agreement uniting two trusted, longstanding FQHCs in Washington County, Maine. Michael Farrell (SCRFHC CEO) will lead the merged entity; Ellen Krajewski (EHC CEO) will step back into a supporting role. The merger will expand access to primary care, behavioral health, dental, optometry, chiropractic, and other specialty services — including new sites in Eastport and Calais. No jobs will be eliminated. Scott Chesebrough is Board Chair of SCRFHC; Deb Pigeon is Board Chair of EHC.
• healow (eClinicalWorks)coreTechnology or IntegrationPatient portal and online bill pay technology provider powering SCRFHC's digital patient engagement. Patient portal at health.healow.com/crfh and online bill pay at healowpay.com. Underlying EMR is eClinicalWorks (eCW), accessed at mescrz7rchrkjp4e88app.ecwcloud.com.
• Eastport Health Care — Eastport siteminorStrategic or Co-development PartnerSpecific EHC location referenced from SCRFHC navigation; URL: eastporthealth.org/services-locations/eastport-maine/. Becomes part of merged entity's footprint.
• Eastport Health Care — Machias site (EHC Machias)minorStrategic or Co-development PartnerSpecific EHC location referenced from SCRFHC navigation; URL: eastporthealth.org/services-locations/machias-maine/. Becomes part of merged entity's footprint.
• East GrandminorStrategic or Co-development PartnerLocation referenced from SCRFHC navigation via eastgrand.org. Becomes part of merged entity's footprint under the EHC umbrella.
• Maine Center for Disease Control and PreventionminorGTM or Marketing PartnerState public health partner. SCRFHC staff member Leanne White appointed to the Maine Advisory Cancer Plan Committee, which develops and implements the Maine Cancer Plan.
• Maine Community Health Worker (CHW) InitiativeminorGTM or Marketing PartnerState workforce initiative. SCRFHC Community Health Worker Chrissa McIver appointed to the 2026 Advisory Board for the Maine CHW Initiative, focused on strengthening the CHW workforce, certification standards, and health equity.
• Sarah Loman (SCRFHC staff — HR/Recruiting contact)minorOthersDesignated contact for employment applications at [email protected]. Listed as an internal staff contact on the Careers page, not a true external partner.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Eastport Health Care: Federally Qualified Health Center serving Washington County, Maine, and the announced merger partner of SCRFHC. Operates primary care, behavioral health, dental, and specialty services across Eastport, Machias, and East Grand locations — directly comparable FQHC model and patient base.
• Kennebec Valley Family Dentistry / KVHC: Maine-based FQHC offering integrated primary care, dental, and behavioral health services in central Maine. Comparable multi-specialty community health center model with sliding fee scale and FQHC federal funding structure.
• HealthReach Community Health Centers: Maine-based FQHC network operating multiple community health center sites across central and western Maine. Comparable rural FQHC model delivering primary care, behavioral health, dental, and pharmacy services under sliding fee programs to underserved populations.
• Penobscot Community Health Care: Maine-based FQHC providing integrated primary care, dental, behavioral health, and pharmacy services across multiple sites. Comparable FQHC designation, sliding fee scale, and multi-specialty integration model in a similar rural/small-city Maine context.
• Greater Portland Health: Maine FQHC operating multiple sites in the Portland area with integrated primary care, behavioral health, dental, and pharmacy. Comparable FQHC designation, sliding fee, and NCQA recognition, though serving a more urban population than SCRFHC.
• Hometown Health Center: Maine FQHC serving rural communities with primary care, behavioral health, dental, and pharmacy services. Comparable FQHC model, sliding fee discount program, and NCQA recognition focus on underserved rural populations.
• Bucksport Regional Health Center: Federally Qualified Health Center in rural Maine providing primary care, dental, behavioral health, and pharmacy services. Highly comparable FQHC model with sliding fee scale and patient-majority board governance serving a similar rural Maine population.

Broad incumbents

• MaineGeneral Health: Maine-based nonprofit integrated health system providing primary care, behavioral health, and specialty services across central Maine. Comparable community-based mission and rural service delivery footprint, but larger and more diversified than SCRFHC.
• Northern Light Health (formerly Eastern Maine Healthcare Systems): Large Maine-based nonprofit health system operating hospitals, primary care, and specialty services across central, eastern, and northern Maine. Provides overlapping primary care and behavioral health services in the same geography as SCRFHC, though with a broader portfolio focus including inpatient care.

Others

• National Association of Community Health Centers (NACHC): National membership and advocacy organization for FQHCs and community health centers. Not a direct competitor, but the governing body that supports FQHCs like SCRFHC through policy advocacy, training, and federal funding alignment — a key ecosystem enabler.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/st-croix-regional-family-health-center

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St. Croix Regional Family Health Center