ITC

What ITC does

ITC GmbH is a private German IT services and consulting company founded in 1996. It is headquartered in Bielefeld following its October 2025 relocation and operates as a subsidiary of NTT DATA Business Solutions AG. The company has approximately 40 permanent employees and primarily serves mid-to-large enterprises and German Mittelstand customers across the DACH region, including organizations in manufacturing, insurance, media, healthcare, utilities, food and beverage, consumer goods, automotive, and the public sector.

ITC provides consulting, implementation, integration, and managed services across IT Service Management, Enterprise Service Management, IT Operations Management, Security Operations, governance and compliance, infrastructure, client lifecycle management, workflow automation, and modern collaboration. Its technology relationships center on ServiceNow, Cameleon, Microsoft, and OpenText/Micro Focus. ITC offers the IT Service Factory methodology based on IT4IT and ITIL, an ITC ServiceNow Fast Track package for implementation in six weeks, SAP-ServiceNow integration services, and ongoing application management. The Cameleon platform includes CARL, an Ollama-based assistant that uses local RAG for search, suggestions, and knowledge retrieval, while ITC contributes to Cameleon product development and serves as a core implementation partner.

ITC generates revenue through project-based consulting engagements, fixed-price or time-and-materials contracts, recurring managed services and operational support, and software license resale. Its go-to-market combines direct enterprise sales, account relationships, website inquiries, platform-vendor referrals, co-selling, and the resources of its NTT DATA parent. ServiceNow, Cameleon, Microsoft, and OpenText partnerships provide additional routes to customers. Pricing is quote-based and no public rate cards or revenue mix are disclosed.

Name

ITC

Legal name

ITC Information Technology Consulting Gesellschaft für Netzwerk Management und Systemintegration mbH

Website

https://itc-germany.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

ITC GmbH is a Bielefeld-based IT consultancy serving German and DACH enterprises with ITSM, ESM, workflow automation, IT operations, security, and managed application services across ServiceNow, Cameleon, Microsoft, and OpenText.

Ownership category

akta.pro rank

Product category

IT Service Management Consulting

NAICS

Computer Systems Design Services (541512), Management Consulting Services (54161)

SIC

Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro primary industry

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

akta.pro secondary industries

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM)

Keywords

• IT service management consulting
• Enterprise service management
• Workflow automation services
• Managed IT services
• IT security consulting

Headquarters

HQ city

Paderborn

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Consulting & Implementation Services: End-to-end consulting encompassing analysis, concept development, project implementation, customization, development, training, and operational support. Revenue is generated through project-based engagements and time-and-materials or fixed-price contracts with enterprise clients.
2. Managed Services / Application Management (AMS): Ongoing managed services for ServiceNow, OpenText, and Microsoft-based solutions including operational support, maintenance, and solution management. Provided in both German and English, with flexible remote administration. Revenue is recurring in nature.
3. Software Reselling: Resale of software licenses (perpetual, subscription, maintenance/support) from partner vendors including Microsoft, ServiceNow, OpenText, and Cameleon. Revenue derived from margin on software resale alongside consulting engagements.
4. Support & Operational Support: Support services for IT operations including monitoring, incident management, and IT infrastructure support, including a support portal for customers.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

ITC GmbH is a German IT consulting firm that provides end-to-end IT Service Management (ITSM) and Enterprise Service Management (ESM) consulting, implementation, and managed services on ServiceNow, Cameleon, Microsoft, and OpenText/Micro Focus platforms. The firm delivers IT Service Factory transformation, IT Security & SecOps, IT Monitoring & Leitstand, Workflow Automation, and Governance/Risk/Compliance services to mid-to-large DACH enterprises, with proprietary accelerators like the ITC ServiceNow Fast Track (6-week implementation) and ITC Application Management Services.

Product overview

ITC (Information Technology Consulting GmbH) is an IT service provider offering consulting, implementation, and managed services. Their portfolio consists of two main ITSM/ESM platforms—ServiceNow (partner since 2015) and Cameleon (German-developed, Premium Partner since August 2024)—alongside specialized service offerings. ServiceNow serves as the enterprise platform for workflow automation and ITSM, while Cameleon is tailored for the German Mittelstand. Supporting services include IT Infrastructure (Microsoft Endpoint Management, Collaboration, Cybersecurity), IT Monitoring & Leitstand, Application Management Services (AMS), Governance Risk & Compliance, IT Security & Security Operations, and the IT Service Factory methodology based on IT4IT and ITIL frameworks. ITC also offers the ITC ServiceNow Fast Track accelerator for rapid 6-week ITSM implementations.

Differentiator

Problem solved

Functional benefit

Brands

• ITC ServiceNow Fast Track: Quick-starter package for ServiceNow ITSM implementation in 6 weeks, providing pre-configured processes and dashboards based on ServiceNow Service Operations Workspace and Employee Center.
• ITC AMS
• ITC ServiceNowTM Fast Track

Products and services

• IT Service Factory A consulting methodology and transformation program that restructures enterprise IT departments into modern service-oriented factories for digital products and services, based on IT4IT and ITIL standards across Plan, Build, Deliver, and Run phases. Targeted at IT leaders seeking to move from project- or technology-focused IT to service-oriented IT with transparent cost and value delivery.
• ITC ServiceNow Fast Track Quick-starter package for ServiceNow ITSM implementation delivered in 6 weeks, providing pre-configured workplace service management, processes, and dashboards based on ServiceNow Service Operations Workspace and Employee Center. Targets enterprises seeking a fast, standardized ServiceNow ITSM foundation rather than a long bespoke implementation.
• Application Management Services (AMS) Recurring managed service for the ongoing operation and support of ServiceNow, OpenText, and Microsoft-based solutions, covering incident resolution, maintenance, service request management, and solution support (not just product support). Provided in German and English with flexible remote administration.
• IT Service Management (ITSM) Consulting Professional ITSM consulting and implementation services supporting organizations in managing digital products and services, delivered on ServiceNow (since 2015) and Cameleon (since 2024) platforms. Covers analysis, concept development, implementation, customization, training, and operational support.
• Enterprise Service Management (ESM) Consulting ESM consulting extending ITSM principles across the enterprise, including service portfolio management, workflow automation, and service catalog development on ServiceNow and Cameleon platforms. Targets organizations seeking to digitalize processes beyond IT across HR, facilities, and other business functions.
• IT Security & Security Operations Security services covering vulnerability response, security incident response, configuration compliance, threat intelligence, SIEM, business continuity management, and Microsoft 365 security (Defender, Conditional Access, MFA). Targeted at enterprises needing to strengthen IT security posture and compliance.
• IT Monitoring & Leitstand IT operations management covering network, system, and application monitoring with service trees, observability, automation, and end-to-end monitoring for business-critical services. Includes a support portal for customers and decreased incident response times through service-oriented monitoring and fault tree analysis.
• IT Infrastructure Services Infrastructure solutions including Microsoft Endpoint Management (Intune/Configuration Manager), Microsoft Collaboration (Teams, SharePoint, Outlook), cybersecurity, and identity protection. Targets enterprises seeking to stabilize and modernize their endpoint and collaboration infrastructure.
• Governance, Risk, Compliance (GRC) GRC consulting services including resilience, regulatory compliance management, and audit management to help organizations navigate complex governance requirements. Targeted at compliance officers and risk leaders in regulated industries.
• Workflow Management & Automation Digitalization and automation of work processes using platforms like ServiceNow and Cameleon to reduce costs, increase efficiency, and improve quality through standardized workflows. Targets enterprises seeking process automation across business and IT operations.
• BIMI & DMARC Email Security Email security solutions protecting domains from identity abuse while enhancing brand visibility through BIMI (Brand Indicators for Message Identification) and DMARC (Domain-based Message Authentication, Reporting, and Conformance). Targeted at enterprises needing to combat email spoofing and phishing.
• Cameleon Platform Implementation ITC's implementation services for the Cameleon platform, a German-developed ITSM, Enterprise Service Management, Project & Asset Management platform designed for German Mittelstand. Includes Low-Code/No-Code capabilities, ITIL-certified ITSM modules, ESM, CRM, agile project management, CARL AI assistant, Self-Service Portal, dashboarding, workflow engine, and form designer. ITC serves as primary implementation partner in Germany.
• ServiceNow Implementation Services ITC's implementation, customization, and resale services for the ServiceNow cloud platform across ITSM, Enterprise Service Management, IT Operations Management, Security Operations, Client Lifecycle Management, and Modern Collaboration. Includes full project lifecycle from analysis and concept through to training and ongoing managed services.
• SAP + ServiceNow Integration Services Integration consulting bridging SAP and ServiceNow platforms, including Employee Lifecycle provisioning, SAP Solution Manager ITSM replacement strategy (SolMan end-of-life 2027), ERP Canvas for data transparency within ServiceNow data model, and Clean Core transformation with Customization Mining. Targeted at enterprises running SAP seeking to modernize their IT service management and employee lifecycle integration.

Quantifiable outcome

• Rapid ServiceNow ITSM implementation in 6 weeks via ITC ServiceNow Fast Track
• +3 more outcomes

Named customers14 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature5 records

Partnerships

16 partnerships are on record, tiered core, parent company and minor.

• Cameleon SolutionscoreTechnology or Integration · 1 August 2024First Premium Partner of Cameleon Solutions in Germany (since August 2024). Cameleon is a German-developed ITSM/ESM platform designed for German Mittelstand. ITC contributes to product development and serves as the primary implementation partner in Germany.
• OpenText / Micro FocuscoreTechnology or Integration · 1 January 2000Since its founding in 1996, ITC maintains a close partnership with HP Software & Solutions (now Micro Focus/OpenText). ITC has been a Micro Focus Gold Business Partner in ITOM since 2000 and was the first SVI Partner in Germany. The partnership includes comprehensive certifications and online support from manufacturer engineers for IT operations management solutions.
• NTT DATA Business Solutions AGparent companyOthersITC GmbH is a wholly/partially owned subsidiary of NTT DATA Business Solutions AG. The company relocated its headquarters to the NTT DATA Business Solutions AG premises in Bielefeld as of October 2025. This parent relationship provides access to larger enterprise deals, SAP expertise, and global IT services resources.
• ServiceNowcoreTechnology or IntegrationServiceNow Premium Partner. ITC implements the ServiceNow cloud platform for ITSM, ESM, ITOM, and related workflows. The company developed ITC ServiceNow Fast Track for accelerated 6-week implementations and participates in ServiceNow Knowledge conferences. Also co-exhibited with NTT DATA at ServiceNow events.
• MicrosoftcoreTechnology or IntegrationMicrosoft partner providing support for Microsoft technologies including Microsoft 365, Azure, Teams, Intune, SharePoint, Exchange Online, and security solutions (Defender, Conditional Access, MFA). Services include Microsoft Endpoint Management, Collaboration, Cybersecurity, and Identity Protection implementations.
• PITC GmbHcoreStrategic or Co-development PartnerPITC GmbH developed the Cameleon platform and ITC GmbH is Premium Partner contributing to product extension and co-development. ITC brings its 28+ years of ITSM experience to enhance Cameleon for European market needs.
• Planet TreeminorOthersEnvironmental partner for tree planting and forest restoration in Germany. ITC purchases tree certificates through Planet Tree to support reforestation as part of its sustainability and social responsibility initiatives.
• NTT DATA (global)minorOthersListed as a technology and consulting partner; ITC is a subsidiary of NTT DATA Business Solutions AG, which is part of the global NTT DATA organization.
• FHDW (Fachhochschule der Wirtschaft)minorOthersEducational partner for dual study programs and talent recruitment.
• Hochschule FuldaminorOthersUniversity partnership for recruiting and educational cooperation.
• NordakademieminorOthersEducational partner for dual study programs.
• its-owl (Intelligente Technische Systeme OstWestfalenLippe)minorOthersRegional technology cluster partnership in OstWestfalenLippe.
• IHK (Industrie- und Handelskammer)minorOthersChamber of commerce partnership for training and professional development.
• ATIWminorOthersTraining and education partner listed on ITC partner page.
• edu-upminorOthersEducation partner listed on ITC partner page.
• Digi-XminorOthersDigital education partner, listed as partner on ITC's partner page.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Bechtle AG: Germany's largest IT systems house and one of the largest ServiceNow partners in EMEA. Provides ITSM consulting, managed services, and IT infrastructure across the DACH Mittelstand and large enterprise — directly comparable to ITC's ServiceNow-led IT services portfolio.
• CANCOM SE: German-headquartered managed IT services and IT infrastructure provider with a strong presence in enterprise ITSM, modern workplace, and cloud services. Targets the same DACH enterprise and Mittelstand base as ITC.
• Devoteam: European IT consultancy with a strong ServiceNow Elite partner status and dedicated ServiceNow business unit. Competes directly with ITC on ServiceNow-led ITSM/ESM transformation projects for mid-to-large European enterprises.
• easy software AG (easy.digital): German-headquartered vendor and service provider with a low-code workflow and service-management platform (easy) competing head-to-head with Cameleon in the German Mittelstand ITSM/ESM space.
• USU Software AG: German-listed provider of ITSM, ITAM, and knowledge management software (USU Service Management, USU ITAM). Comparable to ITC for the IT Service Management and IT Asset Management consulting and implementation layer in DACH.

Broad incumbents

• Capgemini Invent: Global IT services giant with a sizable ServiceNow and ITSM transformation practice. Operates broadly across industries and countries, including in DACH, where it competes against ITC for large enterprise mandates.
• T-Systems International: Deutsche Telekom's enterprise IT arm and a major DACH provider of managed IT services, SAP, and ITSM. Serves the same large-enterprise / public sector customers and competes with ITC on SAP-SolMan migration and ServiceNow implementations.
• Accenture Song / Accenture Technology: Global IT services leader with a sizeable ServiceNow and ERP transformation practice. Competes for large enterprise deals in DACH and on SAP-SolMan migrations, alongside ITC.
• NTT DATA Business Solutions AG: ITC's parent company and a global SAP-focused IT services provider. Overlaps with ITC on SAP, ServiceNow, and IT Service Management consulting, but at much greater scale and broader geographic scope.

Emerging players

• Ceyoniq Technology GmbH: German software and services firm offering document/enterprise content management and related workflow solutions, comparable to ITC's ESM and workflow automation practice for mid-sized German enterprises.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/itc-germany

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITC