Area Agency on Aging, Region One

What Area Agency on Aging, Region One does

Area Agency on Aging, Region One is a 501(c)(3) private nonprofit designated as the Area Agency on Aging for Maricopa County, Arizona under the Older Americans Act. Headquartered at 1366 East Thomas Road in Phoenix with satellite locations in Wickenburg and at El Centro Mosaic, the agency operates as the regional planning, coordination, and direct-service body for aging services across the most populous county in Arizona. Its leadership team is led by President & CEO Mary Lynn Kasunic with a volunteer Board of Directors and Advisory Council, and the organization is independently governed with no parent company or institutional investors.

The agency delivers a comprehensive portfolio of programs through a centralized 24-Hour Senior HELP LINE that responds to more than 50,000 calls annually. Core service lines include information and referral, in-home services under the SAIL program, congregate and home-delivered meals, family caregiver support, the Long-Term Care Ombudsman program, benefits assistance (including Medicare counseling), legal assistance, and health promotion classes. Specialized registered-trademark programs include ElderVention (licensed behavioral health with Medicare/AHCCCS billing), HIV Care Directions (national accreditation since 1992), DOVES (late-life domestic violence and elder abuse survivor services), MOSAIC (elder refugee program), MEAPA (elder abuse prevention alliance), and ageWORKS (senior community service employment). The Caring Circles AmeriCorps program extends the volunteer service corps across more than 13 partner senior centers and community organizations.

The revenue model is a mix of federal, state, and local government contracts (Older Americans Act, Arizona DES, Ryan White Part A), Medicare and AHCCCS clinical billing through ElderVention, foundation and corporate grants (including BHHS Legacy Foundation and Virginia G. Piper Charitable Trust), and tax-deductible charitable donations supported by the Arizona Charitable Tax Credit. Core technology is limited to PHAROS for case management, Microsoft 365 for staff productivity, and a CYMA Employee Portal for payroll, with the HELP LINE operating as a certified, human-staffed information and referral system. There is no evidence of private equity, venture capital, or institutional investment ownership, and revenue figures are not publicly disclosed.

Name

Area Agency on Aging, Region One

Legal name

Area Agency on Aging, Region One

Website

https://aaaphx.org

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Area Agency on Aging, Region One is a 501(c)(3) nonprofit designated Area Agency on Aging for Maricopa County, Arizona, delivering centralized aging, caregiver, behavioral health, HIV, refugee, and elder-abuse services through a 24-hour helpline and a network of partner providers.

Ownership category

akta.pro rank

Product category

Aging and Social Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG), Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Recreational Outings, Community Participation & Mobility Support (Non-Clinical) (HSABAAAI)

Keywords

• Aging services
• Case management
• Behavioral health
• Senior care
• Community support

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Government Contracts and Grants: The agency receives federal, state, and local government funding to administer aging services programs in Maricopa County. This includes Older Americans Act funds, Arizona Department of Economic Security funding, and Ryan White Part A grants for HIV Care Directions.
2. Charitable Donations and Tax Credits: The agency accepts tax-deductible charitable donations from individuals and employers. The 2026 Arizona Charitable Tax Credit allows donations up to $506 (single/head of household) or $1,009 (married filing jointly) as a dollar-for-dollar state income tax credit, in addition to federal charitable deductions.
3. Medicare and AHCCCS Billing: As a licensed behavioral health provider through the Arizona Department of Health Services, the agency is certified to bill both Medicare and AHCCCS (Arizona's Medicaid program) for mental health services provided through ElderVention®.
4. Foundation and Corporate Grants: The agency receives programmatic funding from foundation grants, including support from BHHS Legacy Foundation for DOVES® and the Virginia G. Piper Charitable Trust for AmeriCorps programs.

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

A 501(c)(3) nonprofit organization based in Phoenix, Arizona that provides aging services, case management, behavioral health care, HIV care, domestic violence support, and refugee services to eligible residents of Maricopa County. Services are offered at no cost to qualifying clients, with the agency funded through government contracts, grants, donations, and Medicare/AHCCCS billing.

Product overview

Area Agency on Aging, Region One is a 501(c)(3) nonprofit organization offering a comprehensive portfolio of programs and services for older adults, caregivers, and underserved populations in Maricopa County, Arizona. The organization operates through multiple distinct service lines including information/assistance (24-Hour Senior HELP LINE), behavioral health (ElderVention®), domestic violence support (DOVES®), benefits assistance, HIV care (HIV Care Directions®), elder refugee services (MOSAIC®), employment assistance (ageWORKS®), and in-home support services (SAIL). The agency also provides AmeriCorps volunteer programs, caregiver support, health promotion classes, meal programs, legal assistance, long-term care advocacy, and abuse prevention (MEAPA®). These programs are delivered through a combination of direct services, contracted providers, and community partnerships, with centralized intake via the Senior HELP LINE.

Differentiator

Problem solved

Functional benefit

Brands

• DOVES®: Program helping survivors of late-life domestic violence, sexual assault and elder abuse, age 50 and older.
• ElderVention®
• MOSAIC®
• HIV Care Directions®
• ageWORKS®
• MEAPA®

Products and services

• Aging Services and Case Management Case management and aging services for older adults residing in Maricopa County, Arizona, including assessment, care coordination, and connection to community-based aging resources.
• Behavioral Health Services Mental health and behavioral health support services provided to eligible clients in Maricopa County as part of the agency's integrated social services portfolio.
• HIV Care Services HIV-related care, case management, and support services for affected individuals in Maricopa County.
• Domestic Violence Support Services Support, advocacy, and resource connection services for survivors of domestic violence in Maricopa County.
• Refugee Services Resettlement and integration support services for refugees in Maricopa County, Arizona.

Quantifiable outcome

• The 24-Hour Senior HELP LINE responds to over 50,000 calls each year
• +2 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

15 partnerships are on record, tiered minor and major.

• Escalante Senior CenterminorStrategic or Co-development PartnerPartner site for AmeriCorps program activities. AmeriCorps members and volunteers provide wellness programming and social support services at this senior center location in Tempe, Arizona.
• Gila Bend Senior CenterminorStrategic or Co-development PartnerPartner site for AmeriCorps program activities serving the rural Gila Bend community in Maricopa County.
• Gilbert Senior CenterminorStrategic or Co-development PartnerPartner site for AmeriCorps program activities serving the Gilbert community in Maricopa County.
• Glendale Community CenterminorStrategic or Co-development PartnerPartner site for AmeriCorps program activities serving the Glendale community in Maricopa County.
• North Tempe Senior CenterminorStrategic or Co-development PartnerPartner site for AmeriCorps program activities serving the North Tempe community in Maricopa County.
• Salvation Army Senior CenterminorStrategic or Co-development PartnerPartner site for AmeriCorps program activities serving seniors through the Salvation Army's Laura Danieli Senior Center in Phoenix.
• West Valley YWCAminorStrategic or Co-development PartnerPartner site for AmeriCorps program activities serving seniors in the West Valley area of Maricopa County.
• Wise Owl (Wickenburg)minorStrategic or Co-development PartnerPartner site for AmeriCorps program activities and a location for the R&R Respite Care Center in Wickenburg, serving seniors in the rural western part of Maricopa County.
• Arizona Department of Health ServicesmajorStrategic or Co-development PartnerThe Arizona Department of Health Services licenses the Area Agency on Aging as a behavioral health provider and certifies the agency to bill Medicare and AHCCCS for mental health services.
• Duet: Partners In Health & AgingminorStrategic or Co-development PartnerDuet provides volunteer services to homebound individuals including grocery shopping, friendly visits, transportation, and reading assistance. The Area Agency on Aging contracts with Duet to serve homebound clients in Maricopa County.
• East Valley Adult ResourcesminorStrategic or Co-development PartnerEast Valley Adult Resources helps homebound individuals with grocery shopping, friendly visits, transportation, and reading assistance. The Area Agency on Aging contracts with East Valley Adult Resources to serve homebound clients in the East Valley area.
• Inform USAmajorStrategic or Co-development PartnerInform USA is the national credentialing body for Information and Referral services. All Information and Referral Specialists with the Area Agency's 24-Hour Senior HELP LINE are certified by Inform USA, ensuring professional standards for the central intake line.
• Arizona Senior Citizens Law ProjectminorStrategic or Co-development PartnerThe Arizona Senior Citizens Law Project works in conjunction with the Area Agency on Aging to provide legal assistance to individuals aged 60 and older with low incomes. The partnership improves cost-effectiveness of legal services and client service delivery.
• Hospitals throughout Maricopa CountyminorStrategic or Co-development PartnerThrough collaboration with local hospitals, AmeriCorps volunteers help recently discharged patients avoid readmission by assisting with medication reconciliation, medication pickup, and ensuring follow-up appointments are kept.
• Arthritis FoundationminorStrategic or Co-development PartnerThe Arthritis Foundation developed the Walk with Ease program, which the Area Agency on Aging facilitates at senior centers as part of its Health Promotion programming.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Meals on Wheels America: National nonprofit network delivering home-delivered and congregate meals to seniors, the exact service lines this agency operates at scale. Comparable in mission (combating senior food insecurity and isolation) and beneficiary profile, though operating as a national umbrella rather than a single regional provider.
• East Valley Adult Resources: Arizona-based nonprofit delivering in-home support, transportation, and friendly-visitor services to homebound seniors. Functions as both a contracted service partner for this agency and a direct peer serving overlapping populations in the same Maricopa County market.
• Pima Council on Aging: Designated Area Agency on Aging for Pima County (Tucson), Arizona. Provides the same comprehensive aging services portfolio — information and referral helpline, in-home care, meals, caregiver support, and long-term care advocacy — under the same Older Americans Act framework, making it the closest geographic and functional peer.
• Benjamin Rose Institute on Aging: Cleveland-based nonprofit providing comprehensive aging services including case management, behavioral health, caregiver support, and research. Comparable multi-service portfolio serving older adults in a single regional market under a hybrid service-and-grant model.
• Alliance for Aging (Miami-Dade): Designated Area Agency on Aging for Miami-Dade County, Florida. Operates a comparable comprehensive aging-services portfolio with a central helpline, caregiver support, in-home services, and benefits counseling — a structurally identical peer in a different large-metro market.
• Duet: Partners In Health & Aging: Phoenix-based nonprofit providing volunteer-based home services to homebound seniors and adults with disabilities — grocery shopping, friendly visits, transportation. Functions as both a contracted provider for this agency and an organizational peer delivering overlapping services in the same metro.
• Family Caregiver Alliance: National nonprofit focused on caregiver support services, education, and policy advocacy. Directly comparable to the subject agency's Family Caregiver Support Program and Trualta caregiver training offerings, though operating at national rather than single-county scale.

Others

• USAging: The national association representing the network of Area Agencies on Aging and Title VI Native American aging programs. The subject agency is a member of this network; relevant as the industry body that shapes federal aging policy affecting all AAAs.
• AARP Foundation: National philanthropic arm of AARP focused on low-income 50+ adults. Operates programs in food security, isolation, and caregiver support — overlapping with the subject agency's mission. Functions as a potential funder/partner rather than a direct regional competitor.

Broad incumbents

• National Council on Aging (NCOA): National advocacy and service organization for older adults that funds and supports community-based aging programs nationwide. Comparable mission but operates at national scale with broader programmatic scope (benefits access, economic security initiatives) rather than direct service delivery in one county.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/area-agency-on-aging-region-one-inc.-care-directions
• Xx.com/AreaAgencyAging
• Facebookfacebook.com/AreaAgencyAging

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Area Agency on Aging, Region One