What Delib Australia does

Delib Australia operates as the Australian commercial arm of Delib Limited, a privately-held UK govtech company founded in 2004 (registered in 2001) and headquartered in Bristol. The company builds and sells purpose-built digital consultation and engagement platforms for government and public sector organisations, serving over 600 organisations globally with 11M+ citizen responses processed across 110,000+ engagement activities to date. Its core product is Citizen Space, a cloud-based platform managing the full consultation lifecycle — from publishing complex documents, through feedback collection via surveys, to response analysis and transparent public reporting. The platform is ISO 27001 certified and WCAG 2.2 AA compliant, satisfying procurement mandates for government-grade security and accessibility.

The platform extends through three specialised modules: Citizen Space Geospatial adds interactive mapping for location-specific feedback on infrastructure and planning decisions; Simulator enables budget and priority trade-off consultations (used by City of Melbourne for its 10-Year Financial Plan); and Dialogue supports structured deliberation on policy and reform. A Data API integrates with Microsoft Power BI for real-time executive dashboards. Delib monetises through subscription licensing with an unlimited-use, unlimited-users model that encourages whole-of-government deployment, supplemented by training (£180–£1,250 EMEA; $300 APAC), strategic consultancy, content design, and API integration services. Ancillary AI-Enhanced Analysis (sentiment, themes, summaries) is available as a paid add-on.

The go-to-market is direct enterprise sales targeting government procurement cycles, supported by a "Book a Demo" conversion model and customer success-led onboarding. Active markets span the UK, Australia, New Zealand, Canada, and the USA, with anchor customers including the Australian Government Department of Health, Queensland Government, City of Melbourne, Hamilton City Council (NZ), and the Northern Ireland Civil Service. The company competes as a vertical specialist against generic survey tools adapted for government use, with regulatory compliance and 20 years of institutional knowledge as primary differentiation.

Name

Delib Australia

Legal name

Delib Limited

Website

https://delib.net

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Delib Australia is the APAC arm of UK govtech firm Delib Limited, providing the Citizen Space subscription platform and modules (Geospatial, Simulator, Dialogue) for statutory public consultation and democratic engagement across 600+ government organisations in the UK, Australia, New Zealand, Canada, and the USA.

Ownership category

akta.pro rank

Product category

Government Consultation Software

NAICS

Administrative and Support and Waste Management and Remediation Services (56)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Multilingual/Translation Communication Apps (BPAMACAJ)

Keywords

• Government consultation software
• Citizen engagement platform
• Public sector technology
• Statutory consultation tools
• Democratic engagement software

Headquarters

HQ city

Bristol

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Platform Subscription: Delib generates revenue through subscription licensing of its Citizen Space platform and associated tools (Geospatial, Dialogue, Simulator). The platform is offered with unlimited use and unlimited users for government organisations, allowing entire departments to access the platform. Pricing includes training services and support.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Delib provides a cloud-based government consultation and engagement platform, with its flagship product Citizen Space enabling statutory public consultations, response collection, analysis, and transparent reporting. The platform is extended by add-on modules — Geospatial (interactive mapping for location-specific feedback), Simulator (budget and priority trade-off tools), and Dialogue (online deliberation) — and is supported by professional services including Strategic Consultancy, API Integrations, Content Design, and Training programmes.

Product overview

Delib Australia offers a platform-plus-modules architecture built around its flagship product Citizen Space, a govtech platform for public consultation and democratic engagement. Citizen Space serves as the core platform providing survey-based feedback collection, analysis tools, and response publishing capabilities. Four specialised modules extend the platform: Citizen Space Geospatial adds location-based engagement with interactive maps; Simulator enables budget and priority trade-off consultations; and Dialogue supports structured online discussions and deliberation. The company also provides professional services including Strategic Consultancy, API Integrations, Content Design, and Training programmes. The platform is designed for government organisations at local, state, federal, and central government levels, and is ISO 27001 certified and WCAG 2.2 AA compliant.

Differentiator

Problem solved

Functional benefit

Brands

• Citizen Space: Flagship govtech platform for consultation and engagement, designed specifically to streamline consultation and engagement processes for government organisations.
• Citizen Space Geospatial
• Simulator
• Dialogue

Products and services

• Citizen Space Flagship govtech platform for public consultation and engagement, designed specifically to streamline statutory consultation and democratic engagement processes for government organisations. Handles the full consultation lifecycle: publishing information, gathering feedback through surveys, analysing responses with built-in tools and AI-enhanced analysis, and building public trust through open dialogue and response publishing.
• Citizen Space Geospatial Location-based engagement module that embeds interactive maps directly into consultation activities. Allows communities and stakeholders to share location-specific feedback tied to geographic areas for infrastructure projects, planning decisions and regional policy.
• Simulator Budget and priority simulator tool that helps communities understand trade-offs behind government decisions. Engages citizens in budget setting, service prioritisation and resource allocation by making complex decisions tangible and understandable.
• Dialogue Online discussion and deliberation platform that brings diverse voices together to discuss, deliberate and shape decisions on policy development, regulatory reform and service design.
• Strategic Consultancy Expert consulting services to help government organisations design and optimise their consultation and engagement programmes.
• API Integrations Technical services for integrating Citizen Space with existing digital infrastructure and third-party systems, including data visualisation tools such as Microsoft Power BI.
• Content Design Services to help design accessible, engaging consultation content and user experiences for government engagement programmes.
• Training Comprehensive training programme including Fundamentals of Citizen Space, Advanced Analysis Skills, Geospatial Training, Individual Training (APAC) and Bespoke Sessions, delivered by expert customer success managers.

Quantifiable outcome

• 396% more responses compared to nearest competitor (based on Australian government metrics)
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature8 records

Partnerships

One partnership is on record.

• Microsoft Power BIcoreTechnology or IntegrationDelib's Data API enables integration with Microsoft Power BI, allowing government clients to create real-time dashboards and visualise consultation data. This integration supports executive visibility and strategic communication needs.

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• CitizenLab: Belgian-headquartered civic participation platform serving 300+ governments across Europe and globally with consultation, ideation, and participatory budgeting modules. Closest European direct peer to Delib, competing head-to-head on multi-module citizen engagement SaaS for local and regional government.
• Bang the Table: Australian-founded civic engagement SaaS company behind engagementHQ, which offers public consultation, surveys, place-based engagement, and deliberation for government. Direct competitor to Delib in the Australasian market with overlapping customer base and module-style product architecture.
• Granicus: US-based govtech SaaS platform providing communications, digital services, and citizen engagement solutions to thousands of government agencies. Closest US-headquartered analogue to Delib's statutory consultation and public-meeting workflows, particularly via its govDelivery and OpenCity product lines.

Broad incumbents

• Salesforce Public Sector: Public-sector vertical of Salesforce's CRM and Experience Cloud, used by federal, state, and local governments for case management and citizen engagement. Adjacent competitor where governments prefer a single CRM vendor for engagement rather than a specialist consultation platform like Delib.
• Qualtrics: SAP-owned experience management platform with deep government and higher-ed penetration through XM for Government. Competes with Delib where governments seek a single survey/feedback vendor outside of specialised statutory requirements, leveraging broader enterprise footprint and heavy R&D budget.
• SurveyMonkey: Mass-market survey platform with government, education, and nonprofit customers and a low price point. While lacking Delib's domain-specific statutory and accessibility tooling, it competes for general citizen-feedback use cases where government buyers prioritise familiarity and cost.
• Typeform: Consumer-facing form and survey SaaS increasingly used by public-sector communicators for citizen-facing data collection. While not purpose-built for statutory consultation, its UX-led brand competes for budget allocated to engagement initiatives, particularly among smaller councils.

Emerging players

• CONSUL (Project): Open-source civic participation application originally developed by Madrid City Council, now used by dozens of municipalities worldwide for proposals, debates, and budgets. Comparable niche overlap with Delib for budget consultation and deliberation use cases, particularly among European local councils.
• Decidim: Open-source participatory democracy platform originating from Barcelona, used by cities and regions globally for consultations, proposals, and voting. Threats and complements Delib at the lower-budget end where governments are willing to self-host in exchange for a free platform.
• Pol.is: Open-source, AI-assisted deliberation platform for large-scale opinion mapping, used in civic consultations and policy design. Overlaps with Delib's Dialogue module on deliberative engagement and represents a credible niche alternative for governments prioritising participatory technology.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/delib
• Xx.com/delibthinks

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Delib Australia