Reflex Solution

Company typePrivate
Founded2015
HeadquartersBangalore, India
Headcount101–250
GTM typeB2B
OfferingServices

What Reflex Solution does

Reflex Solution LLP is a privately-held, India-domiciled IT services company founded in 2015 and operating under the VNG Group Company umbrella, with headquarters in Gurugram (Haryana) and a regional office in London. The firm delivers a broad portfolio of enterprise IT services spanning SAP Hybris (SAP Commerce Cloud) implementation and optimization, DevOps engineering, AI/ML and computer vision, IT server and cybersecurity (including CyberArk and Radar 360 deployments), e-commerce platform development, mobile app development, managed services with 24/7 network operations center support, content management, robotics engineering, and business consultancy. Its proprietary technology includes Nicky, an AI-powered autonomous robotics product integrating machine learning, deep learning, computer vision, natural language processing, and reinforcement learning, and Avatar, an in-house cybersecurity monitoring tool.

The business operates on a professional services and managed services revenue model: enterprise engagements are priced via customized quotes on a multi-year contract cadence, with revenue streams spanning project-based implementations (DevOps, SAP Hybris, mobile app, e-commerce builds) and subscription-style managed services for ongoing IT operations. Go-to-market is direct enterprise field sales through consultative engagement, supported by content marketing, social media, portfolio/case studies, and client testimonials. Customer base spans retail, telecommunications, energy, professional services, technology, and travel, with named references including Vodafone, Costco, Reliance, Tata Power, PwC, Tech Mahindra, Mahindra Comviva, Carnival Cruise, Smyths Toys, Iceland Foods, and Thompson Morgan, with a stated 100+ customer footprint across India and the UK.

Ownership remains founder-controlled: Co-Founder and Managing Partner Ruchika Gupta, CEO Pankaj Lal Gupta, and Partner & CTO Vikram Salwan lead the firm, which appears bootstrapped with no disclosed external funding, no public listing, and no institutional investor structure on record. Strategic posture emphasizes breadth of service lines, proprietary tooling (Nicky, Avatar), and certified partnerships with SAP, CyberArk, and Radar 360 as the core anchors of differentiation in a competitive Indian IT services market.

Reflex Solution firmographics

Firmographics

Name: Reflex Solution
Legal name: Reflex Solution LLP
Website: https://reflexsolution.com
Company type: Private
Founded year: 2015
Operating status: Operating
Headcount range: 101–250 employees
Ownership category
akta.pro rank

Reflex Solution industry classification

Industry

Product category: IT Services
NAICS: Custom Computer Programming Services (541511)
SIC: Services-Computer Programming, Data Processing, Etc. (7370)
akta.pro primary industry: Mobile App Development Platforms (MADP) (HDAEAKAD)
akta.pro secondary industry: Robotic Process Automation (RPA) & Digital Robotics (HDAAAIAI)

Keywords

IT consulting services
Digital transformation services
Enterprise software development
Cloud infrastructure services
Cybersecurity consulting

Where Reflex Solution is headquartered

Location

Headquarters

HQ city: Bangalore
HQ country: India
HQ region: Asia

Offices3 records

Markets served

Reflex Solution business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

IT Services and Solutions: Reflex Solution generates revenue through providing comprehensive IT services including web development, DevOps engineering, AI/ML solutions, cybersecurity, e-commerce development, and managed services. Revenue is generated through project-based engagements and ongoing service contracts.
DevOps Engineering Services: CI/CD pipeline implementation, automation, infrastructure as code, and continuous delivery services. Revenue generated through consulting and implementation projects.
Mobile App Development: Custom mobile application development services for iOS and Android platforms. Project-based pricing.
Managed Services: Outsourcing of IT operations to third-party service provider. Subscription-based model with predictable, fixed fees covering network management, cybersecurity, data backup, and cloud services.

Pricing tiers

Model	Billing	Price
Other	Multi-year contract	Custom enterprise solutions with tailored pricing

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Reflex Solution product offering

Product offering

Core offering

Reflex Solution LLP is an IT services company providing digital transformation, cloud, AI/ML, cybersecurity, DevOps, and enterprise application development services. The firm also develops proprietary tools including an AI robotics product called Nicky and a security monitoring platform called Avatar, serving enterprise clients across multiple industries.

Product overview

Reflex Solution offers a comprehensive portfolio of IT services and solutions built around a hub-and-spoke model. The core offerings span E-commerce Solutions (custom online stores), Machine Learning & AI (predictive analytics, NLP, computer vision), IT Server & Cyber Security, DevOps Engineering, SAP Hybris Development, Content Management, Managed Services, Consulting Services, Mobile App Development, Robotics Engineering, Network Operations Center, Business Consultancy, Email Marketing, Speed Optimization, and Marketing Analysis. Key proprietary products include Nicky, an AI-powered autonomous robotics solution, and Avatar, an in-house cybersecurity monitoring tool. The company also provides specialized portfolio services including Website Development & Operation and Cybersecurity Technology Stack implementations. These offerings are delivered as independent but complementary service lines, allowing clients to engage individually or as an integrated digital transformation package.

Differentiator

Problem solved

Functional benefit

Brands

Nicky: AI-powered intelligent robotics product built with advanced machine learning, computer vision, natural language processing, and reinforcement learning for autonomous task performance in homes, offices, and industrial settings.

Products and services

E-commerce Solutions
DevOps Services
AI/ML Solutions
Cybersecurity Services
SAP Hybris Implementation
Mobile App Development
Nicky
Avatar

Quantifiable outcome

Trusted by 100+ happy customers
+1 more outcomes

Companies that use Reflex Solution

Customer profile

Named customers15 records

Segments4 records

Ideal customer profiles1 record

Reflex Solution technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature3 records

Reflex Solution partnerships and signals

Strategic signal

Partnerships

Four partnerships are on record, tiered core and flagship.

CyberArkcoreTechnology or IntegrationCyberArk is a Privileged Identity Management Suite that helps manage privileged accounts with automatic password management, access control, dual control, and video recordings. Reflex Solution implements CyberArk security tools for organizations including Tata Power, PwC, IGT, and Mahindra Comviva.
Radar 360coreTechnology or IntegrationRadar 360 is a cybersecurity tool used to protect computers and network devices from malware, ransomware, RAT, and phishing attacks. Reflex Solution has implemented the tool internally and continuously monitors network devices.
SAP Hybris (SAP Commerce Cloud)coreTechnology or IntegrationSAP Hybris Commerce Cloud is an enterprise-grade e-commerce platform supporting complex, scalable solutions. Reflex Solution provides expert implementation services for SAP Hybris Commerce, Marketing, Sales, and Service modules, collaborating with SAP implementation teams.
VNG GroupflagshipStrategic or Co-development PartnerVNG Group is the parent company of Reflex Solution. Reflex Solution operates as a VNG Group Company, providing web-based enterprise solutions, custom application development, and comprehensive IT services under the VNG Group umbrella.

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Reflex Solution competitors and assessment

Company assessment

Broad incumbents

Tata Consultancy Services: India-headquartered global IT services giant offering SAP, digital transformation, cybersecurity, and managed services. Directly comparable as an enterprise IT services provider serving similar Fortune 500 clients but at vastly larger scale.
Infosys: Global IT services leader with strong SAP, DevOps, AI/ML, and cybersecurity practices. Comparable in service portfolio and enterprise target market, with significantly broader scale and delivery footprint.
Wipro: India-based IT services major with SAP, cloud, cybersecurity, and digital engineering offerings. Overlaps directly with Reflex Solution's service catalog and target enterprise buyer segments.
HCL Technologies: Global IT services firm with deep SAP and infrastructure managed services practices. Comparable as an enterprise IT services competitor with stronger global delivery capabilities.
Mindtree: Indian IT services firm (now part of LTIMindtree) with SAP, digital commerce, and AI/ML practices. Comparable mid-to-large enterprise IT services positioning with overlapping service lines including e-commerce.

Direct peers

Cyient: India-headquartered mid-tier IT services firm offering digital, engineering, and cybersecurity services to global enterprises. Comparable scale and similar enterprise services portfolio with overlapping verticals.
Damco Solutions: India-based IT services firm offering custom software development, SAP, e-commerce, and managed services. Closely comparable as a mid-tier India IT services competitor with similar service catalog.
Adit Microsys: India-based IT services firm specializing in SAP, e-commerce, and custom development. Comparable as a similarly-sized India IT services peer with overlapping SAP and web commerce capabilities.
PixelCrayons: India-headquartered custom software development and digital transformation services firm. Comparable in custom application development, e-commerce, and enterprise IT services offerings.

Emerging players

Lumenore: Smaller India-based AI/ML analytics firm with overlapping AI capability offerings. Comparable in AI services focus and similar India-headquartered emerging market positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Reflex Solution financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Reflex Solution leadership team

Management profile

Number of profiles

Profiles3 records

Reflex Solution funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Reflex Solution M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reflex Solution

What does Reflex Solution do?

Is Reflex Solution a public or private company?

Reflex Solution is a private company. It is classified as corporate owned and is currently operating.

When was Reflex Solution founded?

Reflex Solution was founded in 2015. It employs 101 to 250 people.

Where is Reflex Solution based?

Reflex Solution is headquartered in Bangalore, India, in the Asia region.

How does Reflex Solution make money?

Four revenue lines are on record. IT Services and Solutions are the primary driver. The others are devOps Engineering Services, mobile App Development and managed Services.

Who are Reflex Solution's main competitors?

Broad incumbents on record are Tata Consultancy Services, Infosys, Wipro, HCL Technologies and Mindtree. Direct peers are Cyient, Damco Solutions, Adit Microsys and PixelCrayons. Lumenore is listed as an emerging player.

Does Reflex Solution have an API?

No public API is recorded for Reflex Solution.

What industry is Reflex Solution in?

Reflex Solution's product category is IT Services. Its primary akta.pro industry code is HDAEAKAD, Mobile App Development Platforms (MADP), with a secondary code of HDAAAIAI, Robotic Process Automation (RPA) & Digital Robotics. Its NAICS code is 541511 and its SIC code is 7370.