Hulmes Transportation Services

What Hulmes Transportation Services does

Hulmes Transportation Services, Ltd. is a family-owned and family-operated paratransit and senior transportation provider founded in 1977 and headquartered in Belchertown, Massachusetts. The company delivers door-to-door van transportation services to seniors and people with disabilities across Western Massachusetts, covering trips for shopping, work, banking, medical appointments, and adult day programs. Operations are distributed across four physical hubs — Belchertown (headquarters), West Springfield, Greenfield, and Pittsfield — with a single phone-number backbone and a shared email intake ([email protected]), and a dedicated Pittsfield phone line.

The company's core product is passenger van transportation operated by trained, employed drivers, supported by an in-house automated scheduling software system used by reservationists, schedulers, and dispatchers for routing and booking. Vehicle fleets are company-owned rather than contractor-operated, and all drivers receive extensive training in defensive driving and passenger assistance, with mandatory pre-employment screening (clean driving record, CORI check, physical, drug test). Safety is positioned as the company's foundational priority, with self-described leadership in "innovative safety programs." The company has no public mobile app, no public API, no disclosed integrations, and no social media presence; booking is phone- and email-driven.

The business model is a recurring service-fee revenue model selling individual rides and likely recurring institutional runs (e.g., to day programs or medical providers) directly to end-users and to referral partners, with no publicly disclosed pricing. The customer base consists of two primary personas — seniors and people with disabilities — and the company targets individual consumers plus what appear to be small institutional buyers (day programs, healthcare partners). No named logos, no segment split, and no revenue figures are disclosed. Hulmes has remained entirely under family ownership since 1977, with no institutional investment, no private equity backing, and no M&A activity.

Name

Hulmes Transportation Services

Legal name

Hulmes Transportation Services, LTD

Website

https://hulmestransportation.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

11–50 employees

Short description

Hulmes Transportation Services is a family-owned paratransit provider founded in 1977 that delivers door-to-door van transportation to seniors and people with disabilities across Western Massachusetts via four regional hubs. Trained employed drivers and in-house scheduling software support recurring ride service for medical, shopping, and day-program trips.

Ownership category

akta.pro rank

Product category

Paratransit and Senior Transportation Services

NAICS

Special Needs Transportation (485991), Transit and Ground Passenger Transportation (485)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Transportation Services (4700)

akta.pro primary industry

Door-to-Door Senior Ride Services (Non-Medical) (HSABAOAB)

akta.pro secondary industries

Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC), Transportation & Errands (Non-Emergency) (HLADAGAF), Medical Appointment Transport & Clinic Escort (HSABAOAD)

Keywords

• Non-emergency medical transport
• Senior transportation services
• Accessible van transport
• Paratransit services
• Disability transit services

Headquarters

HQ city

Belchertown

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure

Revenue model

1. Transportation Services: Provides transportation services to passengers for various purposes including shopping, work, banking, medical appointments, and day programs. Revenue is generated through service fees for transportation provided to seniors and people with disabilities in Western Massachusetts.

Distribution channels1 record

Marketing channels1 record

Core offering

Hulmes Transportation Services provides door-to-door van transportation for seniors and people with disabilities throughout Western Massachusetts. Trained and courteous drivers operate the company's fleet of vans, transporting passengers for shopping, work, banking, medical appointments, and day programs. Operations are supported by an internal automated scheduling software system used by reservationists, schedulers, and dispatchers to manage service across four locations.

Product overview

Hulmes Transportation Services is a single-service transportation company offering specialized van transportation for seniors and people with disabilities in Western Massachusetts. The company operates across four locations (Belchertown, West Springfield, Greenfield, and Pittsfield) providing transportation for shopping, work, banking, medical purposes, and day programs. The core offering is passenger transportation with trained drivers operating vans, supported by internal automated scheduling software for office operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Door-to-Door Transportation Services for Seniors and People with Disabilities Door-to-door van transportation for seniors and people with disabilities throughout Western Massachusetts, covering trips for shopping, work, banking, medical appointments, and day programs. Operated by trained and courteous drivers using company-owned vans dispatched through an internal automated scheduling system.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves4 records

Expansion highlights2 records

Broad incumbents

• Modivcare (formerly Logisticare): Modivcare is the largest U.S. non-emergency medical transportation (NEMT) broker and also operates its own fleet in many markets. It is comparable to Hulmes because both deliver rides to seniors and people with disabilities for medical and daily-needs trips, with Modivcare being the scaled national counterpart to Hulmes' regional vehicle operations.
• MTM Transit: MTM is a major NEMT and paratransit manager contracting with state Medicaid and transit agencies. It is comparable to Hulmes because it operates accessible vehicle fleets for seniors and riders with disabilities, the same core service population and trip types Hulmes serves in Western Massachusetts.

Emerging players

• Uber Health: Uber Health is Uber's healthcare-focused rides product, used by hospitals, clinics, and payers to dispatch rides to patients. It is comparable to Hulmes because it targets the same medical-appointment and senior mobility use cases, but at vastly larger scale and without wheelchair-accessible or hands-on assisted service.
• Lyft Healthcare: Lyft Healthcare offers non-emergency medical transportation to health plans and providers via the Lyft app. It is comparable to Hulmes because it competes for the same senior and disabled rider medical-trip demand, though it relies on consumer rideshare vehicles rather than accessible vans.
• GoGoGrandparent: GoGoGrandparent provides on-demand rides for seniors by brokering Uber and Lyft with operator-assisted booking. It is comparable to Hulmes because it serves the same senior mobility niche, but does so via a technology / TNC-brokerage model rather than operating its own vans with trained drivers.

Direct peers

• ITN America (ITN Central): ITN America is a national network of affiliate non-profits providing door-through-door transportation for older adults. It is a direct peer to Hulmes because both deliver trained, assisted rides for seniors who can no longer drive safely, using a membership/subscription model in defined local service areas.
• SilverRide: SilverRide is a specialized senior ride service offering door-to-door, driver-assisted transportation for older adults. It is a direct peer to Hulmes because both companies provide trained, assisted rides for seniors to medical appointments, shopping, and social outings—a near-identical service model.

Regional players

• SAFE Transportation (Westfield area): SAFE Transportation is a regional nonprofit serving seniors and people with disabilities in Western Massachusetts, overlapping directly with Hulmes' service area. It is a direct regional peer because both provide subsidized, accessible rides for the same population in the same Pioneer Valley geography.
• National MedTrans Network: National MedTrans Network operates accessible NEMT fleets across multiple U.S. states. It is comparable to Hulmes because it provides vetted, wheelchair-accessible transport for Medicaid and senior riders, but operates at a multi-state scale rather than a single Western Massachusetts region.

Others

• Easterseals (Massachusetts chapter): Easterseals affiliates operate accessible transportation for people with disabilities in many regions including Massachusetts. It is comparable to Hulmes because it serves the same disability community with accessible rides, but it is primarily a non-profit social services organization rather than a for-profit operator.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/HulmesTransportation
• LinkedInlinkedin.com/company/hulmes-transportation-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hulmes Transportation Services