Uber Health
Uber Health, a business segment of Uber Technologies Inc., provides HIPAA-enabled non-emergency medical transportation, health benefits card integration, and self-booking capabilities via a dashboard and API for health systems, health plans, home health agencies, transportation brokers, and disability service organizations.
- Company typePrivate
- Founded2018
- HeadquartersSan Francisco, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingSoftware
What Uber Health does
Uber Health is a business segment of Uber Technologies Inc., incorporated in Delaware and headquartered in Richmond, Virginia, founded in 2018 to deliver HIPAA-enabled non-emergency medical transportation (NEMT) and adjacent healthcare logistics services. The platform is delivered through a web-based dashboard and a REST API that healthcare organizations use to request door-to-door rides and wheelchair-accessible transport from credentialed drivers, with real-time tracking and proactive intervention alerts. Uber Health's core products include the NEMT dashboard and API, Health Benefits Card integrations with S3 Health Benefits Card, NationsBenefits, and OTC Network (enabling Medicare Advantage and OTC spend on rides, groceries, and prescriptions), and a rider self-booking feature introduced in February 2026 with pilots at Ronald McDonald House New York and IDD-serving organizations.
The platform serves four primary customer segments: health systems and providers (discharge workflows, no-show reduction, inter-facility transport), health plans (SDOH-aligned benefit design, care gap closure), home health companies (caregiver transport, operational efficiency), and transportation brokers and dispatch platforms (low-acuity ride fulfillment, fleet optimization). Secondary segments include disability service organizations, hospital employees (via ShiftMed), and community-based nonprofits. Distribution combines direct enterprise sales, an API/OEM channel for brokers and dispatch platforms, and channel/reseller partnerships (ShiftMed, benefits card issuers).
Revenue is generated via transaction fees on rides and on grocery/OTC/prescription delivery fulfillment, with dynamic pricing on Uber's underlying ride platform; pricing is not publicly disclosed and enterprise contracts are negotiated bilaterally. The product supports accessibility features such as no-smartphone-required booking, multi-language communication in 15+ languages, and ADA-relevant controls. As an internal segment of a publicly traded parent (NYSE: UBER), Uber Health does not disclose standalone revenue and operates as an integrated product line within Uber's broader mobility and delivery portfolio.
Uber Health firmographics
Firmographics- Name
- Uber Health
- Legal name
- Uber Technologies Inc.
- Website
- https://uberhealth.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Uber Health, a business segment of Uber Technologies Inc., provides HIPAA-enabled non-emergency medical transportation, health benefits card integration, and self-booking capabilities via a dashboard and API for health systems, health plans, home health agencies, transportation brokers, and disability service organizations.
- Ownership category
- akta.pro rank
Uber Health industry classification
Industry- Product category
- Healthcare Transportation Software
- NAICS
- Special Needs Transportation (485991), Other Transit and Ground Passenger Transportation (48599), Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Transportation Services (4700), Services-Health Services (8000), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms (TLAFAIAF)
- akta.pro secondary industries
- Special Needs & Senior Transportation Services (TLAFAKAI), Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC), Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ), Transportation & Errands (Non-Emergency) (HLADAGAF)
Keywords
Where Uber Health is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Uber Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Operations, Supply Chain, Technology or R&D, Marketing or Sales, Personnel, Infrastructure
Revenue model
- Transportation Transaction Fees: Healthcare organizations are billed directly for rides arranged through the Uber Health dashboard or API. Uber employs dynamic pricing for rides, with average UberX prices varying by market. Organizations receive detailed trip information that can be used to submit claims or encounter data to insurance plans.
- Delivery and Grocery Fulfillment: Uber Health coordinates delivery of groceries, over-the-counter items, and prescriptions to patients' homes. These services are billed to health plans or organizations, with integration to health benefits cards for eligible expenses.
- Employee Transportation Benefits: Partnership with ShiftMed to provide transportation benefits to hospital employees, where fares can be deducted from shift earnings. This represents a B2B2E (business-to-business-to-employee) revenue stream.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Dynamic ride pricing based on Uber's standard rates |
| Other | Pay-as-you-go | Enterprise organization billing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Uber Health product offering
Product offeringCore offering
Uber Health is a HIPAA-enabled SaaS platform that enables healthcare organizations to coordinate door-to-door non-emergency medical transportation (NEMT) and wheelchair rides through a centralized web dashboard or REST API. The platform serves health plans, health systems, home health companies, and transportation providers, leveraging Uber's credentialed driver network to address patient transportation barriers. It also includes health benefits card integration that allows eligible users such as Medicare Advantage members to pay for rides and grocery/OTC deliveries directly through Uber.
Product overview
Uber Health is a healthcare logistics platform offering non-emergency medical transportation (NEMT) and health benefits integration services. The core product is the Transportation/NEMT platform—a HIPAA-enabled dashboard and API that allows healthcare organizations to coordinate patient rides without requiring patients to have smartphones or the Uber app. This core platform integrates with Health Benefits Cards (S3, NationsBenefits, OTC Network) enabling payment for rides and grocery/OTC deliveries. The Uber Health API extends these capabilities to transportation providers and dispatch platforms. The Self-Booking Feature adds patient-directed scheduling within organizational budget controls. Together, these products serve health plans, health systems, home health companies, transportation brokers, and disability service organizations.
Differentiator
Problem solved
Functional benefit
Products and services
- Uber Health Transportation / NEMT Platform A HIPAA-enabled centralized dashboard that allows healthcare organizations to schedule, track, and manage door-to-door non-emergency medical transportation (NEMT) and wheelchair rides for patients using Uber's credentialed driver network. Supports on-demand, scheduled, round-trip, and recurring rides with real-time tracking and intervention alerts, available to patients via text or call without requiring a smartphone.
- Uber Health API
Quantifiable outcome
- 86% reduction in trip cancellation or missed connection rates with self-booking feature
- +6 more outcomes
Companies that use Uber Health
Customer profileNamed customers8 records
Segments8 records
Ideal customer profiles6 records
Uber Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability1 record
Feature6 records
Uber Health partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and flagship.
- Disability Service Providers (IDD organizations)coreUber launched self-booking options for riders with intellectual and developmental disabilities, allowing them to arrange their own transportation while disability service providers set budgets, ride limits, and destination parameters. The company also introduced a simplified app mode with larger text and accessibility settings.
- Ronald McDonald House New YorkflagshipRonald McDonald House New York is a pilot partner for Uber Health's rider self-booking feature. The feature allows families to arrange and manage organization-funded trips directly in the Uber app, with early results showing 86% reduction in trip cancellation rates.
- ShiftMedcoreUber and ShiftMed expanded their partnership to provide transportation benefits to hospital-employed clinicians and staff. The integration allows staff to request rides and have fares deducted from their shift earnings. Early adopters like SSM Health have seen increased shift coverage during peak demand. The partnership covers over 5.7 million hospital employees in the US.
- Acadia HealthcarecoreIn April 2024, Acadia Healthcare partnered with Uber Health to improve transportation access to mental health services. This partnership addresses transportation barriers for patients seeking mental health treatment.
- AmbulnzcoreAmbulnz integrated with Uber Health's platform to streamline patient transportation. The integration connects with hospital electronic health records (EHR) to automate ride requesting, information-gathering, payment, and dispatch processes. CEO Stan Vashovsky noted the portal allows patient needs to be addressed accurately and efficiently.
- Surgo VenturescoreSurgo Ventures partnered with Uber Health for the Rides for Moms program, combining Uber Health's platform with Surgo's analytics to ensure transportation reaches pregnant patients who need it most. 76% of pregnant participants said it would have been more difficult to get to appointments without this program.
Scale indicators8 records
Recent moves8 records
Expansion highlights7 records
Uber Health competitors and assessment
Company assessmentEmerging players
- Roundtrip: Roundtrip is a digital healthcare transportation marketplace that connects patients to rideshare, NEMT, and ambulance providers for medical appointments. A direct competitor in the digital NEMT booking category but smaller scale.
- HOP (formerly HSR Mobility): HOP is an on-demand senior and disability transportation platform serving Medicaid and human services markets with accessible vehicles. Comparable to Uber Health's NEMT and accessibility offerings but focused on the human services sector.
Direct peers
- WellRyde: WellRyde is an NEMT SaaS platform providing ride scheduling, dispatch, and broker management software to transportation providers and brokers. Comparable to Uber Health's API product but focused on software rather than owned supply.
- Circulation Health: Circulation (a Modivcare subsidiary) is a HIPAA-compliant NEMT platform that brokers rides through partner networks including rideshare and traditional NEMT providers. Directly competes with Uber Health in the digital NEMT platform category.
- Lyft Healthcare: Lyft's healthcare vertical offers NEMT and patient transportation through Lyft Concierge, directly competing with Uber Health for health plan, health system, and broker customers with a similar rideshare-based model.
Broad incumbents
- MTM (Medical Transportation Management): MTM is a major NEMT broker and manager operating state Medicaid NEMT programs and serving managed care organizations. Comparable to Uber Health in targeting healthcare transportation demand but with deeper state-contract relationships.
- Cigna (Evernorth): Evernorth, Cigna's health services segment, manages transportation benefits for Cigna members through partnerships and internal capabilities. As a vertically integrated payer-services platform, it represents both a potential partner and competitor to Uber Health.
- Modivcare: Modivcare (formerly LogistiCare) is the largest NEMT broker in the US, managing state Medicaid and managed care plan transportation benefits at scale. Represents the entrenched incumbent that Uber Health competes against for healthcare transportation volume.
- Uber Technologies Inc. Uber's parent consumer rideshare platform provides the underlying driver network that powers Uber Health. While not a competitor, the relationship is material — Uber Health's supply, pricing engine, and brand are inherited from Uber's broader mobility business.
Regional players
- Veyo: Veyo is a technology-enabled NEMT provider operating primarily in state Medicaid markets with its own driver fleet. Comparable to Uber Health as a healthcare transportation platform but with different geographic and contract profiles.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Uber Health social profiles
Digital presenceUber Health compliance and trust
Trust signalCompliance2 records
Uber Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Uber Health leadership team
Management profileNumber of profiles
Profiles1 record
Uber Health funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Uber Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Uber Health
What does Uber Health do?
Uber Health is a HIPAA-enabled SaaS platform that enables healthcare organizations to coordinate door-to-door non-emergency medical transportation (NEMT) and wheelchair rides through a centralized web dashboard or REST API. The platform serves health plans, health systems, home health companies, and transportation providers, leveraging Uber's credentialed driver network to address patient transportation barriers. It also includes health benefits card integration that allows eligible users such as Medicare Advantage members to pay for rides and grocery/OTC deliveries directly through Uber.
Is Uber Health a public or private company?
Uber Health is a private company. It is classified as corporate owned and is currently operating.
When was Uber Health founded?
Uber Health was founded in 2018. It employs 5,001 to 10,000 people.
Where is Uber Health based?
Uber Health is headquartered in San Francisco, United States, in the North America region.
How does Uber Health make money?
Three revenue lines are on record. Transportation Transaction Fees are the primary driver. The others are delivery and Grocery Fulfillment and employee Transportation Benefits.
Who are Uber Health's main competitors?
Emerging players on record are Roundtrip and HOP (formerly HSR Mobility). Direct peers are WellRyde, Circulation Health and Lyft Healthcare. Broad incumbents are MTM (Medical Transportation Management), Cigna (Evernorth), Modivcare and Uber Technologies Inc.. Veyo is listed as a regional player.
Does Uber Health have an API?
Yes. Uber Health's API enables transportation providers, brokers, and dispatch platforms to dispatch and manage Uber Health rides within their own platform. Key features include: scale efficiently by leveraging Uber's expansive driver network without additional driver investments; real-time dispatch bringing Uber's platform directly into preferred dispatch software; HIPAA-enabled platform designed to protect ePHI for coordinating rides; sandbox access for testing before going live; dedicated partner integration engineering support; and rapid onboarding enabling same-day setup. The API allows embedding Uber directly into dispatch software, enabling customers to request trips from within the platform. Developer documentation is at Not specified.
What industry is Uber Health in?
Uber Health's product category is Healthcare Transportation Software. Its primary akta.pro industry code is TLAFAIAF, Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms, with a secondary code of TLAFAKAI, Special Needs & Senior Transportation Services. Its NAICS code is 485991 and its SIC code is 4700.