What Hackley Community Care does

Hackley Community Care (HCC) is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) headquartered at 2700 Baker Street in Muskegon, Michigan, founded in 1992 by Hackley Hospital and disaffiliated from the hospital in 2000. The organization employs 300 staff including board-certified physicians and mid-level providers and operates as a Patient Centered Medical Home accredited at NCQA Level 3 and recognized by Blue Cross Blue Shield Michigan. HCC delivers integrated medical, dental, OB & Women's Health, mental health, pharmacy, and school-based services to underserved populations in Muskegon County regardless of insurance status, through six fixed sites (Baker Street, Clinton Street, Forest Avenue, Integrated Health Clinic at HealthWest, Muskegon Teen Health Center, Oakridge Teen Health Center), two in-house Community Care Pharmacy locations, NowCare walk-in urgent care, telehealth via FollowMyHealth, a 40-foot ADA-accessible mobile dental unit with digital X-ray, a mobile medical and mental health unit, and school-based programs at 18 district sites. Clinical technology includes an electronic medical record system, FollowMyHealth patient portal, Rx365 pharmacy refill platform (web and mobile app), TytoCare remote diagnostic devices used in school settings, and integrated lab services at the Integrated Health Clinic.

Revenue mechanics combine fee-for-service billing across Medicaid, Medicare, and commercial plans (including Priority Health, Molina, BCBS Complete, McLaren, Meridian, and UnitedHealthcare) with 340B Drug Pricing Program pharmacy revenue (with 100% of pharmacy profits reinvested into expanded services), federal HRSA funding associated with FQHC status, state and local grants (including $1.5M from the State of Michigan in 2024 for the proposed Muskegon Heights site), Sliding Fee Scale payments for uninsured patients, COVID-19 testing and vaccination billing, and community donations from Molina, Blue Cross Complete, Consumers Energy, Best Financial Credit Union, and the Community Foundation for Muskegon County. Patient acquisition relies on community outreach, school-based enrollment consent processes, referrals from approximately 20 community partners (Pioneer Resources, HealthWest, Senior Resources, Trinity Health, American Red Cross, Catholic Charities, United Way, Trinity Health's McLaughlin Grows Urban Farm, Muskegon Rescue Mission), patient advocacy and eligibility specialists who enroll uninsured patients in Medicaid and Marketplace plans, annual events such as the National Health Center Week Block Party, and direct community presence spanning 34 years.

Name

Hackley Community Care

Legal name

Hackley Community Care

Website

https://hackleycommunitycare.org

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

251–500 employees

Short description

Hackley Community Care is a non-profit Federally Qualified Health Center in Muskegon, Michigan, operating since 1992 with 300 staff and providing integrated medical, dental, mental health, OB/Women's Health, pharmacy, and school-based services across six fixed sites, mobile units, and 18 school locations to underserved Muskegon County residents regardless of insurance status.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62), Other Individual and Family Services (624190)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF), School-Based Health Centers (HLAFAGAG), School-Based & Community Women’s/Children’s Health Clinics (HLAFAJAO)

Keywords

• Community health center
• Federally qualified health center
• Primary care services
• Behavioral health services
• Integrated healthcare

Headquarters

HQ city

Muskegon

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Patient Services Revenue: HCC generates revenue through fee-for-service patient care across medical, dental, OB/Women's Health, mental health, pharmacy, and school-based services. The organization participates with most insurance companies and bills Medicaid, Medicare, and commercial plans. Revenue also comes from Sliding Fee Scale payments based on patient income.
2. Pharmacy Revenue (340B Program): HCC operates in-house pharmacies (Community Care Pharmacy at Baker Street and Clinton Street) generating revenue through prescription dispensing. The 340B Drug Pricing Program allows purchase of discounted medications, with profits reinvested into expanded community care services including dental, school wellness, teen health centers, and mobile units.
3. Federal and State Grants: HCC receives federal HRSA funding as an FQHC and has received State of Michigan grants ($1.5M for proposed Muskegon Heights location), ARPA H8F grants, BCBS Social Mission Grants, Delta Dental grants, Oral Health Infrastructure grants, and Integrated Behavioral Health grants.
4. COVID-19 Services Revenue: HCC provides COVID-19 testing and vaccinations to patients and community members, billing insurance for services rendered.
5. Community Support Donations: HCC is a non-profit 501(c)(3) organization that receives donations from community partners including Molina Healthcare, Blue Cross Blue Shield Complete, Consumers Energy, Best Financial Credit Union, and the Community Foundation for Muskegon County.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

Hackley Community Care is a Federally Qualified Health Center (FQHC) operating as a Patient Centered Medical Home that delivers integrated medical, dental, mental health, OB/Women's health, pharmacy, and school-based health services to underserved populations in Muskegon County, Michigan. Services are provided across multiple fixed clinic sites, school-based health centers, and mobile units, with care delivered regardless of insurance status through a Sliding Fee Scale program.

Product overview

Hackley Community Care is a Federally Qualified Health Center (FQHC) operating as a Patient Centered Medical Home that provides integrated healthcare services through multiple facilities and programs. The organization operates a hub-and-spoke model centered at its main clinic locations (Baker Street, Clinton Street, Forest Avenue, Integrated Health Clinic) offering core clinical services including Medical Services, Dental Services, OB & Women's Health, and Mental Health. Supplementary services include Community Care Pharmacy for in-house prescription fulfillment, NowCare urgent care for walk-in acute conditions, and Mobile Health Services extending care into the community. School-Based Health Programs deliver medical, dental, and mental health services directly at school sites through Teen Health Centers, Mental Health counseling, and School Wellness Programs. The Maternal Infant Health Program provides specialized support for pregnant women and infants. Telehealth Services enable virtual care delivery, while the Sliding Fee Scale and Patient Transportation Programs address social determinants of health. The Integrated Health Clinic (IHC) represents a collaborative model with HealthWest providing truly integrated physical, mental, and dental health under one roof.

Differentiator

Problem solved

Functional benefit

Brands

• NowCare: Walk-in immediate care services for acute and minor illnesses at Clinton Street and Baker Street locations.
• Dental NowCare
• Community Care Pharmacy
• Rx365
• Teen Health Centers
• Integrated Health Clinic (IHC)

Products and services

• Medical Services

Quantifiable outcome

• NCQA Level 3 Patient Centered Medical Home Designation achieved
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature7 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Pioneer ResourcescoreStrategic or Co-development Partner · 4 February 2026HCC partners with Pioneer Resources to offer FREE patient transportation to HCC appointments and HCC-referred specialty visits. Pioneer Resources also provides transportation for MIHP patients to medical appointments, WIC, and childbirth/parent education classes.
• HealthWestcoreStrategic or Co-development PartnerHealthWest (Community Mental Health) partners with HCC on the Integrated Health Clinic (IHC) - a collaborative venture offering co-located mental health, primary health, dental health, substance use counseling, wellness classes, and on-site lab services at 376 East Apple Avenue.
• Senior ResourcescoreStrategic or Co-development PartnerPartnership with Senior Resources for Mental Health services and Community Health Workers (CHW). Senior Resources also provides insurance assistance (Medicare plans) and is a funding source for the Grandparents Raising Grandchildren Program through the Older Americans Act.
• Boys & Girls ClubminorStrategic or Co-development PartnerHCC collaborated with Boys & Girls Club for Mental Health services as of 2024.
• Muskegon Rescue MissionminorStrategic or Co-development PartnerHCC provides Mobile dental services and Community Health Worker support on-site at the Muskegon Rescue Mission.
• Trinity Health Muskegon (Mercy Health)minorStrategic or Co-development PartnerHCC maintains a positive working relationship with Trinity Health (formerly Mercy Health Muskegon). Trinity transitioned the Hackley Campus Urgent Care to HCC in 2021. HCC markets mental health services to Trinity. Trinity Health provides site for Integrated Health Clinic at HealthWest.
• Trinity Health Muskegon - McLaughlin Grows Urban FarmminorStrategic or Co-development PartnerHCC partners with McLaughlin Grows Urban Farm at Trinity Health Muskegon to bring fresh, locally grown produce to HCC patients through a crop share program during spring through fall.
• Michigan Primary Care Association (MPCA)coreStrategic or Co-development PartnerMPCA is a community partner supporting HCC. Through the MPCA partnership, HCC offers Medical Assistant, Dental Assistant, and Community Health Worker training programs for career development.
• Stand Up for the CureminorStrategic or Co-development PartnerHCC partners with Stand Up for the Cure to provide critical breast cancer screenings that detect and/or reduce cancer risk for women in the community.
• Delta DentalminorChannel Partner/ Reseller/ DistributorHCC accepts Delta Dental Healthy Kids dental insurance and received Delta Dental grant to equip 3 dental operatories at Oakridge Teen Health Center.
• Blue Cross Blue Shield of MichiganminorChannel Partner/ Reseller/ DistributorHCC received Blue Cross Blue Shield Michigan PCMH designation and BCBS Social Mission Grant for Oakridge Teen Health Center dentist and hygienist staffing.
• Molina Healthcare of MichiganminorChannel Partner/ Reseller/ DistributorMolina Healthcare of Michigan is a sponsor of HCC's National Health Center Week Block Party and provides insurance plans accepted by HCC for patient services.
• Priority Health MedicaidminorChannel Partner/ Reseller/ DistributorPriority Health Medicaid insurance plans are accepted by HCC. HCC received Priority Health award for high quality indicators in 2024.
• Consumers EnergyminorGTM or Marketing PartnerConsumers Energy is a sponsor of HCC's National Health Center Week Block Party.
• Best Financial Credit UnionminorGTM or Marketing PartnerBest Financial Credit Union is a sponsor of HCC's National Health Center Week Block Party.

Scale indicators9 records

Recent moves14 records

Expansion highlights6 records

Direct peers

• Cherry Health: Federally Qualified Health Center headquartered in Grand Rapids, MI, operating integrated medical, dental, behavioral health, and pharmacy services across multiple sites with similar FQHC funding model and patient population focus as Hackley Community Care.
• Baldwin Family Health Care: Federally Qualified Health Center in western Michigan providing primary medical, dental, behavioral health, and pharmacy services to underserved communities, comparable in scope and patient base.
• HealthNet (Indianapolis): Long-standing FQHC serving underserved populations with integrated primary care, dental, behavioral health, and pharmacy services; comparable community health center model though in a different metropolitan market.
• Family Health Center (Battle Creek): Michigan-based FQHC providing comprehensive primary care, dental, behavioral health, and pharmacy services to underserved populations, directly comparable in model and scale to Hackley Community Care.
• Western Wayne Family Health Centers: Michigan FQHC with integrated medical, dental, behavioral, and pharmacy services operating multiple sites for underserved populations; similar patient mix and community-health-center model.
• InterCare Community Health Network: Michigan FQHC serving multiple counties with integrated medical, dental, behavioral health and pharmacy services; comparable operating model and community health center designation with similar scale.

Regional players

• CommUnityCare (Austin, TX): Federally Qualified Health Center network in Travis County, Texas, delivering integrated medical, dental, behavioral, and pharmacy services through multiple sites; directly comparable FQHC operating model in a different geography.

Broad incumbents

• Trinity Health Michigan: Large Catholic health system operating hospitals and outpatient care across Michigan including in Muskegon where HCC operates; broader incumbent serving overlapping populations through hospital, primary care, and specialty services.
• Corewell Health (Spectrum Health): Major West Michigan regional health system headquartered in Grand Rapids with significant primary care, pediatric, and community health programs; broader healthcare incumbent operating in HCC's region with overlapping patient populations.

Others

• Michigan Primary Care Association: Statewide association of Michigan FQHCs providing training programs (Medical Assistant, Dental Assistant, Community Health Worker) and policy support to member health centers including HCC; ecosystem enabler rather than competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hackleycc
• YouTubeyoutube.com/channel/UCeO5QJNDTacGsqyVldAzP-A
• Facebookfacebook.com/HackleyCommunityCare
• LinkedInlinkedin.com/company/hackley-community-care
• Instagraminstagram.com/hackleycommunitycare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hackley Community Care