Hotel-Dieu Grace Healthcare

What Hotel-Dieu Grace Healthcare does

Hôtel-Dieu Grace Healthcare (HDGH) is a Windsor-Essex specialty hospital founded in 1888 by the Religious Hospitallers of St. Joseph and incorporated as an Ontario not-for-profit charitable organization. Following a 2013 realignment with Windsor Regional Hospital, HDGH transitioned from a general hospital to a specialty hospital delivering four core service lines: Mental Health and Addictions (including the 24/7 Mental Health and Addictions Urgent Crisis Centre, Assertive Community Treatment programs, Withdrawal Management Services, and the Toldo Neurobehavioural Institute); Rehabilitative Care (inpatient and outpatient rehabilitation, cardiac wellness, stroke outreach, and acquired brain injury programs); Complex Medical and Palliative Care (restorative complex medical care and end-of-life comfort care); and Children and Youth Mental Health through the Regional Children's Centre. Notable technical or service innovations include the first-in-Canada Assertive Community Treatment Team for Children (ACT-C), launched in 2025, and the HART Hub co-led with House of Sophrosyne and weCHC for homeless and addiction recovery populations.

HDGH operates from multiple facilities across Windsor-Essex including the Dr. Fouad Tayfour Regional Rehabilitation Centre, Toldo Outpatient Rehabilitation Centre, MHAUCC at Ouellette Avenue, the Regional Children's Centre, Withdrawal Management Services, and the Bob Probert Tecumseh Campus (opened March 2025). The hospital employs over 1,000 specialized healthcare professionals and serves a regional catchment across Windsor-Essex County. Underlying technology platforms include Ontario Telemedicine Network (OTN) for virtual visits, electronic health records managed by a Health Information Management department, and specialized rehabilitation equipment at outpatient centres; no proprietary AI/ML technology is disclosed.

The business model is predominantly public funding through Ontario Health via OHIP for insured clinical services, supplemented by a non-trivial but secondary revenue stream from donations and foundation fundraising (charity galas, golf tournaments, memorial rides, brick pavers, Tree of Lights) channeled through the affiliated Hôtel-Dieu Grace Healthcare Foundation. Administrative fees for health record requests ($30 standard, $50.85 expedited, plus per-page charges), parking, and corporate event sponsorships (Sterling Ridge Group, Ground Effects, Enbridge, Air Canada Foundation) contribute marginally. Distribution is direct via physician referrals, emergency department diversion, hospital transfers, community-based outreach (Rehab Outreach Team, Mobile Outreach and Support Team), police/EMS partnerships (Crisis Response Team), and self-presented walk-ins at MHAUCC. HDGH has no parent company, no private equity backing, and no subsidiaries; governance rests with an independent community Board of Directors.

Name

Hotel-Dieu Grace Healthcare

Legal name

Hôtel-Dieu Grace Healthcare Foundation

Website

https://hdgh.org

Company type

Private

Founded year

1888

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Founded in 1888, Hôtel-Dieu Grace Healthcare is a Windsor-Essex specialty hospital delivering mental health and addictions, rehabilitation, complex medical/palliative, and children and youth mental health services through multiple regional facilities funded primarily by Ontario Health (OHIP).

Ownership category

akta.pro rank

Product category

Specialty Hospital Services

NAICS

Specialty (except Psychiatric and Substance Abuse) Hospitals (622310), Psychiatric and Substance Abuse Hospitals (62221), Home Health Care Services (62161), Other Ambulatory Health Care Services (6219), Ambulatory Health Care Services (621)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Nursing & Personal Care Facilities (8050), Services-Misc Health & Allied Services, Nec (8090), Services-Home Health Care Services (8082)

akta.pro primary industry

Hospital-Based Palliative Care (Inpatient Consult Services) (HLADAHAG)

akta.pro secondary industries

Hospice Care Coordination & Interdisciplinary Team (IDT) Case Management (HSABAFAJ), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL), End-of-Life Emotional & Spiritual Support (Chaplaincy/Counseling) In-Home (HSABAFAH)

Keywords

• Specialty hospital services
• Mental health treatment
• Addiction recovery care
• Rehabilitation services
• Palliative care

Headquarters

HQ city

Windsor

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Ontario Health Insurance Plan (OHIP) Billing: As a specialty hospital in Ontario, HDGH receives provincial funding through OHIP for insured medical services including mental health care, rehabilitation, complex medical care, and palliative services.
2. Donations and Foundation Fundraising: HDGH Foundation raises critical funds through major gifts, planned giving, special events (Charity Golf Classic, The Big Party, We Ride...We Remember Memorial Bike Ride), third-party events, brick pavers, Tree of Lights campaign, grateful patient giving, and corporate sponsorships. 2026 Charity Golf Classic raised $110,000.
3. Health Record Release Fees: Administrative fees charged for processing requests to access personal health records. Standard processing fee of $30.00, expedited at $50.85, plus $0.25 per page beyond 20 pages.
4. Third-Party Health Record Requests: Fees charged to lawyers, insurance companies, or other third parties requesting patient health records: $33.90 administration fee plus $0.25 per page beyond 20 pages.
5. Parking Fees: Revenue generated from hospital parking facilities for patients, families, and visitors.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels10 records

Core offering

Hôtel-Dieu Grace Healthcare (HDGH) is a specialty hospital in Windsor-Essex, Ontario delivering four core service lines: Mental Health & Addictions (including a 24/7 Urgent Crisis Centre, ACT programs, and withdrawal management); Rehabilitative Care (inpatient and outpatient physical rehab, cardiac wellness, stroke recovery, acquired brain injury programs); Complex Medical & Palliative Care (restorative care for complex illness and end-of-life comfort care); and Children & Youth Mental Health through the Regional Children's Centre. The hospital operates multiple facilities across Windsor-Essex including the Dr. Fouad Tayfour Regional Rehabilitation Centre, Toldo Outpatient Rehabilitation Centre, Toldo Neurobehavioural Institute, and Bob Probert Tecumseh Campus, with services funded primarily through Ontario Health Insurance Plan (OHIP) and supplemented by the HDGH Foundation's fundraising activities.

Product overview

Hôtel-Dieu Grace Healthcare (HDGH) is a specialty hospital — not a software product company — offering four core clinical service lines: Mental Health & Addictions (including a 24/7 urgent crisis centre, ACT programs, withdrawal management, and the Toldo Neurobehavioural Institute); Rehabilitative Care (inpatient and outpatient rehab, stroke outreach, cardiac wellness, acquired brain injury); Complex Medical & Palliative Care (restorative complex medical care and end-of-life comfort care); and Children & Youth Mental Health through the Regional Children's Centre. The hospital operates multiple facilities across Windsor-Essex, including the Dr. Fouad Tayfour Regional Rehabilitation Centre, Dr. Y. Emara Centre for Healthy Aging and Mobility, the Bob Probert Tecumseh Campus (opened 2025), and the Toldo Outpatient Rehabilitation Centre (opened 2025). Key programs include the HART Hub (homeless and addiction recovery), Ontario Telemedicine Network (virtual visits), Crisis Response Team (police-mental health collaboration), and Assertive Community Treatment Teams for both adults and children (ACT-C, the first in Canada, launched 2025). The Hôtel-Dieu Grace Healthcare Foundation supports fundraising. No public or partner-facing API, SDK, or developer tools are offered.

Differentiator

Problem solved

Functional benefit

Brands

• Mental Health and Addictions Urgent Crisis Centre (MHAUCC): 24/7 walk-in centre providing mental health and addictions crisis support.
• Dr. Fouad Tayfour Regional Rehabilitation Centre
• Dr. Y. Emara Centre for Healthy Aging and Mobility
• Toldo Outpatient Rehabilitation Centre
• Toldo Neurobehavioural Institute (TNI)
• Regional Children's Centre (RCC)
• Withdrawal Management Services (WMS)
• Bob Probert Tecumseh Campus
• HART Hub
• Hôtel-Dieu Grace Healthcare Foundation

Products and services

• Mental Health & Addictions Programs Inpatient and outpatient mental health and addictions services for adults in Windsor-Essex, including crisis support, ACT programs, withdrawal management, problem gambling and digital dependency services, and concurrent disorders treatment.
• Rehabilitative Care

Quantifiable outcome

• 210 pre-admission welcome calls placed to new patients and families
• +4 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

19 partnerships are on record, tiered major, minor and core.

• Ground EffectsmajorGTM or Marketing Partner · 1 May 2026Presenting Sponsor of 2026 Charity Golf Classic which raised $110,000 for HDGH programs and services.
• Sterling Ridge GroupmajorGTM or Marketing Partner · 14 November 2025Exclusive Party Sponsor of The Big Party gala event supporting Mental Health and Addictions Programs at HDGH.
• EnbridgeminorGTM or Marketing Partner · 14 November 2025Table Challenge Sponsor for The Big Party gala event.
• Air Canada FoundationminorGTM or Marketing Partner · 14 November 2025Flight Sponsor for The Big Party gala event.
• House of SophrosynecoreStrategic or Co-development Partner · 1 January 2025Co-lead partner of the Windsor-Essex Homeless and Addiction Recovery Treatment (HART) Hub, providing low-barrier, integrated care for individuals experiencing homelessness and seeking addiction and mental health support.
• Windsor Essex Community Health Centre (weCHC)coreStrategic or Co-development Partner · 1 January 2025Co-lead partner of the HART Hub initiative, providing integrated primary care, social support, and mental health services for individuals aged 16+ across Windsor-Essex.
• Windsor-Essex Children's Aid Society (WECAS)coreStrategic or Co-development Partner · 1 January 2025Community partner collaborating with Assertive Community Treatment Team for Children (ACT-C), providing comprehensive support for children and families involved with child welfare.
• Windsor-Essex County Health Unit (WECHU)minorStrategic or Co-development Partner · 1 January 2025Regional health unit partner engaged in Windsor Essex County Opioid & Substance Strategy (WECOSS) Leadership Committee and proposed Consumption Treatment Services advisory.
• ConnexOntariominorOthers · 1 January 2025Provincial service connecting individuals to mental health, addiction, and problem gambling services. HDGH programs referenced through ConnexOntario directory.
• St. Clair CollegeminorOthers · 1 January 2025Academic partner for student placements and training opportunities in healthcare professions. HDGH Board Chair Ken Blanchette previously served as Associate VP Academic and Chair of Health Sciences at St. Clair College.
• Windsor Regional HospitalcoreStrategic or Co-development Partner · 1 May 2024Regional healthcare partner for patient transfers, MHAUCC co-location adjacent to WRH Ouellette Campus Emergency Department for mental health diversion, and collaborative mental health care planning.
• EMS (Emergency Medical Services)minorStrategic or Co-development Partner · 1 May 2024Emergency services partnership allowing EMS to transition voluntary individuals in mental health crisis to MHAUCC, freeing up time to respond to priority incidents.
• Métis Nation of OntariominorStrategic or Co-development Partner · 1 May 2024Partner in inaugural Moose Hide Campaign promoting healing and solidarity in the fight against violence towards women and children, along with Ska:na and Hiatus House.
• Ska:naminorStrategic or Co-development Partner · 1 May 2024Community partner in Moose Hide Campaign promoting healing and solidarity in the fight against violence towards women and children.
• Hiatus HouseminorStrategic or Co-development Partner · 1 May 2024Community partner in Moose Hide Campaign promoting healing and solidarity in the fight against violence towards women and children.
• Canadian Mental Health Association Windsor-Essex County Branch (CMHA-WECB)coreStrategic or Co-development Partner · 1 January 2024Collaboration on national demonstration project focused on advancing and strengthening care delivery for those living with schizophrenia, partnering with Mental Health Commission of Canada and Ontario Shores Centre for Mental Health Sciences. Also partnered for Crisis Response Team and community mental health initiatives.
• Mental Health Commission of CanadamajorStrategic or Co-development Partner · 1 January 2024National partnership for demonstration project on schizophrenia care standards, working with HDGH, CMHA-WECB, and Ontario Shores Centre for Mental Health Sciences.
• Ontario Shores Centre for Mental Health SciencesmajorStrategic or Co-development Partner · 1 January 2024Provincial partner in national demonstration project focused on schizophrenia care, collaborating with Mental Health Commission of Canada and CMHA-WECB.
• Windsor Police ServicecoreStrategic or Co-development Partner · 1 January 2024Collaborative Crisis Response Team (CRT) pairing crisis intervention-trained police officers with HDGH social workers. Also received Ontario Government's Community Safety and Policing Grant to ensure continued CRT operations. Joint Mental Health and Police Teams initiative.

Scale indicators10 records

Recent moves13 records

Expansion highlights5 records

Direct peers

• Homewood Health Centre: Private mental health and addictions hospital in Guelph, Ontario, serving patients through employer/EAP channels and OHIP. Comparable mental health and addictions treatment portfolio with similar inpatient/outpatient continuum.
• Ontario Shores Centre for Mental Health Sciences: Ontario specialty mental health hospital in Whitby providing inpatient and outpatient mental health, addictions, and forensic services. Directly comparable as an Ontario specialty psychiatric and addictions hospital with provincial funding and similar service mix to HDGH.
• Waypoint Centre for Mental Health Care: Specialty mental health hospital in Penetanguishene, Ontario, serving a regional catchment with inpatient psychiatry, addictions, and forensic mental health. Closely aligned with HDGH's specialty hospital model, regional referral base, and Ontario Health funding structure.
• West Park Healthcare Centre: Toronto specialty rehabilitation and complex care hospital focused on inpatient and outpatient rehab, acquired brain injury, and geriatric services. Directly comparable to HDGH's Dr. Fouad Tayfour Regional Rehabilitation Centre and Toldo Outpatient Rehabilitation Centre.
• Royal Ottawa Mental Health Centre: Specialty psychiatric hospital in Ottawa providing inpatient mental health, addictions, and forensic services under provincial funding. Comparable specialty hospital operating model, similar service lines to HDGH Mental Health & Addictions portfolio.

Broad incumbents

• Bruyère Continuing Care: Ontario multi-site health organization operating complex medical, rehabilitation, palliative, and long-term care programs in Ottawa. Overlaps with HDGH's Complex Medical & Palliative and Rehabilitative Care service lines.
• St. Joseph's Health Care London: London, Ontario specialty and academic health network delivering mental health, rehabilitation, complex care, and palliative services. Directly aligned multi-specialty hospital footprint overlapping HDGH's four service pillars.
• Centre for Addiction and Mental Health (CAMH): Canada's largest mental health and addictions teaching hospital based in Toronto. Broader incumbent with academic/research scope; partial overlap with HDGH's mental health and addictions clinical services and similar Ontario Health funding model.
• Providence Care (Kingston): Kingston, Ontario multi-site specialty hospital delivering mental health, rehabilitation, complex medical, palliative, and seniors' care. Overlaps across all four of HDGH's care pillars and shares the Ontario specialty hospital model and funding structure.

Emerging players

• Bayshore HealthCare: Canadian home and community healthcare provider offering rehabilitation, home health, and mental health services. Partial overlap with HDGH's Rehab Outreach Team and community-based services; an emerging private competitor in the home/community rehab space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/HOTELDIEUGRACE
• Facebookfacebook.com/HDGHWindsor
• Instagraminstagram.com/hdghwindsor
• Xx.com/HDGHWindsor

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotel-Dieu Grace Healthcare