Feedback Labs
Feedback Labs is a nonprofit that supports philanthropy and nonprofits in implementing systematic, equitable feedback practices, offering training, a curated tools repository, annual Summits, and community-of-practice networks serving foundations and social sector organizations.
- Company typePrivate
- Founded2017
- HeadquartersWashington, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Feedback Labs does
Feedback Labs is a U.S.-based nonprofit organization that supports philanthropy and the social sector in implementing systematic, equitable feedback practices with constituents and communities. Founded in 2017 (per company history), the organization serves as a field-building entity for the feedback community, working with nonprofit organizations across human services, education, community development, and international aid, as well as philanthropic funders and foundations. It positions itself as a convener of major foundations (Ford, Hewlett, MacArthur, Siegel Family Endowment, Fund for Shared Insight) through its Funder Listening Action Group and as a methodology steward for the broader social sector.
The organization's core intellectual property is the Feedback Loop methodology — a six-stage framework (Buy-in, Design, Collect, Analyze, Dialogue, Course Correct) developed with leading practitioners and the Irritants for Change group — along with the Core Principles of High-Quality Listening and Feedback, an eight-principle standard updated in 2024. Around this framework, Feedback Labs operates an integrated learning ecosystem: the Feedback Crash Course (8-hour intensive, $250+), Custom Feedback Trainings, one-on-one Feedback Coaching ($250 per 45-minute session), the year-long Feedback Fellowship (100+ alumni across 50+ countries), biweekly LabStorm peer sessions, a curated Tools Repository featuring 10+ partner platforms (60 Decibels, KoboToolbox, Listen4Good, Viamo, Memria, Delighted, etc.), a self-assessment Feedback Quiz (hosted on Typeform), and annual 2.5-day Summits hosting approximately 200 attendees in rotating U.S. cities. In 2025 the organization expanded its content surface with two new research resources — 'Listening in this Moment' for funders and 'AI + Listening' — and announced the Feedback+Albuquerque Summit for October 2026.
Feedback Labs operates under a hybrid nonprofit revenue model combining earned revenue with foundation grant funding. Earned revenue includes annual membership subscriptions, fee-for-service training and coaching ($250+ per seat/session), and Summit registration fees that are subsidized for nonprofits with scholarship support. Operating funding is supplemented primarily through grants from philanthropic foundations, with the Siegel Family Endowment awarding $17 million across feedback-related grantees in 2025 and additional support from Ford, Hewlett, MacArthur, Fund for Shared Insight, Rockefeller, and others. Summit sponsorships (Gates, Walmart.org, USAID, Packard, Blue Shield of California, DELL, and others) further diversify event-level funding. The organization operates virtually with a distributed team of 1–10 staff.
Feedback Labs firmographics
Firmographics- Name
- Feedback Labs
- Legal name
- Feedback Labs
- Website
- https://feedbacklabs.org
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Feedback Labs is a nonprofit that supports philanthropy and nonprofits in implementing systematic, equitable feedback practices, offering training, a curated tools repository, annual Summits, and community-of-practice networks serving foundations and social sector organizations.
- Ownership category
- akta.pro rank
Feedback Labs industry classification
Industry- Product category
- Nonprofit Capacity Building and Social Sector Consulting
- NAICS
- Professional and Management Development Training (611430), Educational Support Services (611710)
- SIC
- Services-Management Consulting Services (8742)
- akta.pro primary industry
- Coaching, Feedback & Mentoring Skills (EDABAMAM)
- akta.pro secondary industry
- Peer Feedback, Discussion Forums & Social Learning Communities (EDAFAGAH)
Keywords
Where Feedback Labs is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Feedback Labs business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Operations, Technology or R&D, Others
Revenue model
- Membership Fees: Annual membership program providing access to training resources, community of practice, office hours, and member-only content. Organizations join to access tools, peer networks, and ongoing support for feedback practices.
- Training Services: Fee-for-service training programs including the Feedback Crash Course ($250 and up, 8-hour intensive), Custom Feedback Trainings tailored to organizations, and Feedback Coaching sessions ($250 per 45-minute session).
- Event Registration: Feedback Summits (2.5-day conferences) generate registration fees. Registration is subsidized for nonprofit participants with scholarship opportunities available. Sponsorships from foundations and corporations offset costs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Feedback Crash Course - 8-hour intensive training |
| Subscription | Pay-as-you-go | Feedback Coaching - 45-minute individual session |
| Subscription | Pay-as-you-go | Feedback+Albuquerque Summit 2026 - Full conference registration |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels8 records
Feedback Labs product offering
Product offeringCore offering
Feedback Labs is a nonprofit field-building organization that delivers training, community, and resources to help nonprofits and philanthropic funders systematically listen to and act on feedback from constituents. Its core offerings include structured training programs (Feedback Crash Course, Custom Trainings, Coaching, and the Feedback Fellowship), an annual Feedback Summit, biweekly LabStorm peer-learning sessions, a curated Tools Repository, and a Funder Listening Action Group community of practice — all anchored on a proprietary six-stage Feedback Loop methodology and Core Principles of High-Quality Listening.
Product overview
Feedback Labs is a nonprofit organization that serves as a central platform for the feedback community in philanthropy and the social sector. The core offering is a comprehensive ecosystem comprising training programs (Feedback Crash Course, Custom Feedback Trainings, Feedback Coaching, The Feedback Fellowship), community-building initiatives (Feedback Summits, LabStorms, Funder Listening Action Group), technical resources (Tools Repository, Feedback Quiz), and research (AI + Listening, Listening in this Moment Guide). The organization provides the foundational Core Principles of High-Quality Listening and Feedback that guide the entire field. Products work together as an integrated learning system: the Tools Repository helps organizations select appropriate feedback methods, the Feedback Quiz assesses maturity, training builds capacity, coaching provides personalized support, and the Fellowship develops future leaders. Community events like Summits and LabStorms facilitate peer learning, while research publications keep the field informed about emerging practices like AI-powered listening.
Differentiator
Problem solved
Functional benefit
Products and services
- Feedback Crash Course
Quantifiable outcome
- Crash Course participants report high satisfaction and increased confidence in feedback skills
- +3 more outcomes
Companies that use Feedback Labs
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles2 records
Feedback Labs technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability8 records
Feature3 records
Feedback Labs partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Funder Listening Action Group MemberscoreFeedback Labs convenes the Funder Listening Action Group, a community of practice for foundations committed to listening. Current members include Ford Foundation, Fund for Shared Insight, Hewlett Foundation, DuPont Fund, Missouri Foundation for Health, Omidyar Network, Siegel Family Endowment, Stand Together Foundation, and Voqal Partners. Founding members include BHP Foundation, Filantropia PR, Humanity United, Open Road Alliance, and Rockefeller Foundation.
- 60 DecibelscoreFeatured tool provider in Feedback Labs' Tools Repository. 60 Decibels provides Lean Data approach for impact measurement through phone surveys, electronic surveys, benchmarking, and impact database. Supports Design, Collect, Analyze, and Course Correct stages of feedback loop.
- KoboToolboxcoreFeatured tool provider in Feedback Labs' Tools Repository. KoboToolbox offers comprehensive digital platform for nonprofit data collection, surveys, and outcomes reporting. Supports data mapping, electronic surveys, interviews, and remote collection.
- Listen4GoodcoreFeatured tool provider in Feedback Labs' Tools Repository and referenced in Funder Resources. Listen4Good helps nonprofits build sustainable, high-quality client-focused feedback loops. Supports Design, Collect, Analyze, Dialogue, and Course Correct stages.
- ViamocoreFeatured tool provider in Feedback Labs' Tools Repository. Viamo offers surveying and data collection via mobile technology. Supports Buy-in, Design, Collect, and Course Correct stages of feedback loop.
- Summit SponsorsminorAnnual Feedback Summits supported by sponsors including Fund for Shared Insight, Blue Shield of California Foundation, California Health Care Foundation, Direct Global, DELL Technologies, DuPont Fund, Gates Foundation, Gordon and Betty Moore Foundation, Hewlett Foundation, Liquidnet, Nurse-Family Partnership, Omidyar Network, OrgWise, Packard Foundation, Rita Allen Foundation, Rockefeller Foundation, USAID, Voqal Partners, and Walmart.org. Sponsorships keep the Summit accessible for diverse voices.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Feedback Labs competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Feedback Labs social profiles
Digital presenceFeedback Labs financial estimates
Financial estimateRevenue estimate
Valuation estimate
Feedback Labs leadership team
Management profileNumber of profiles
Profiles5 records
Feedback Labs funding detail
Funding detailFunding overview
Funding rounds5 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Feedback Labs M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Feedback Labs
What does Feedback Labs do?
Feedback Labs is a nonprofit field-building organization that delivers training, community, and resources to help nonprofits and philanthropic funders systematically listen to and act on feedback from constituents. Its core offerings include structured training programs (Feedback Crash Course, Custom Trainings, Coaching, and the Feedback Fellowship), an annual Feedback Summit, biweekly LabStorm peer-learning sessions, a curated Tools Repository, and a Funder Listening Action Group community of practice — all anchored on a proprietary six-stage Feedback Loop methodology and Core Principles of High-Quality Listening.
Is Feedback Labs a public or private company?
Feedback Labs is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Feedback Labs founded?
Feedback Labs was founded in 2017. It employs 1 to 10 people.
Where is Feedback Labs based?
Feedback Labs is headquartered in Washington, United States, in the North America region.
How does Feedback Labs make money?
Three revenue lines are on record. Membership Fees are the primary driver. The others are training Services and event Registration.
Does Feedback Labs have an API?
No public API is recorded for Feedback Labs.
What industry is Feedback Labs in?
Feedback Labs's product category is Nonprofit Capacity Building and Social Sector Consulting. Its primary akta.pro industry code is EDABAMAM, Coaching, Feedback & Mentoring Skills, with a secondary code of EDAFAGAH, Peer Feedback, Discussion Forums & Social Learning Communities. Its NAICS code is 611430 and its SIC code is 8742.