Fidelity House CRC

What Fidelity House CRC does

Fidelity House CRC, now operating as Waystone Health & Human Services, is a 501(c)(3) nonprofit human services organization headquartered in Lawrence, Massachusetts, founded in 1971 (with a parallel source referencing 1969). It supports individuals across the lifespan — children, adults, and aging populations — with intellectual and developmental disabilities, brain injuries, behavioral health conditions, complex medical needs, and age-related conditions. Service delivery is organized into six lines — Inclusion Connection, Day & Employment, Nursing & Behavioral Health, Community Living, Children & Family Services, and Residential — running approximately 30 programs that collectively serve more than 1,800 individuals annually and impact roughly 4,000 lives, supported by a workforce of 700+ employees and caregivers.

The underlying "technology" is a licensed, credentialed care delivery platform rather than a software product: it depends on a clinical and direct-care workforce operating state-licensed residential and community-based programs. There is no proprietary software, no AI/ML deployment, and no data-platform offering disclosed in the available material; competitive differentiation rests on clinical capability, regulatory standing, and 50+ years of operating history in Massachusetts.

Revenue mechanics are dominated by government payors. The organization is funded primarily through Massachusetts state agency contracts, including the Department of Developmental Services (DDS) and MassHealth (Medicaid), supplemented by philanthropic grants — most visibly multi-year awards from the Cummings Foundation. The 2019 formation of Waystone consolidated operations under CEO Brad Howell, and the business continues to position itself as a comprehensive, lifespan-oriented provider for individuals with complex support needs in the Commonwealth.

Name

Fidelity House CRC

Legal name

Fidelity House CRC

Website

https://fidelityhhs.org

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

101–250 employees

Short description

Fidelity House CRC, operating as Waystone Health & Human Services, is a Massachusetts 501(c)(3) nonprofit that supports children, adults, and aging individuals with disabilities, brain injuries, behavioral health needs, and complex medical conditions across six service lines and approximately 30 programs.

Ownership category

akta.pro rank

Product category

Human Services / Disability and Behavioral Health Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (623210), Other Residential Care Facilities (6239)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL)

akta.pro secondary industries

Light Housekeeping & Home Upkeep (Non-Medical) (HSABAAAD), Dementia & Alzheimer’s Respite Care (HSABAGAF), Recurring Housekeeping for Seniors/In-Home Support (HSAEAAAL)

Keywords

• Disability support services
• Behavioral health services
• Residential care programs
• Community living supports
• Vocational day services

Headquarters

HQ city

Lawrence

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Contracts and Program Funding: Primary revenue derived from contracts with Massachusetts state agencies, including the Massachusetts Department of Developmental Services (DDS), MassHealth, and other government-funded programs supporting individuals with disabilities and complex needs. Services span residential, community living, day programs, nursing, and behavioral health.
2. Grants and Philanthropic Contributions: Revenue from foundation grants (e.g., Cummings Foundation grant) and charitable donations via its 501(c)(3) status. The organization operates an Everyday Giving portal through Network for Good and conducts annual appeals.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Fidelity House CRC, operating as Waystone Health & Human Services, delivers person-centered disability, behavioral health, and human services across the full lifespan to individuals with disabilities, brain injuries, behavioral health challenges, complex medical needs, and age-related conditions in Massachusetts. Offerings include Day and Employment Services, Nursing and Behavioral Health Services, Community Living supports (3 hours/week to 24/7), Children and Family Services, 30 residential programs, and the Inclusion Connection program.

Product overview

Waystone Health & Human Services (formerly Fidelity House CRC following a 2019 merger) is a human services organization offering a unified portfolio of disability and behavioral health services. The organization provides six interconnected service lines: Inclusion Connection (community engagement), Day & Employment Services (vocational rehabilitation), Nursing & Behavioral Health Services (medical and mental health treatment), Community Living Services (ranging from part-time to 24/7 in-home support), Children and Family Services (family caregiver resources), and Residential Program (30 residential homes providing around-the-clock care). Collectively, these services engage over 1,800 youth and adults annually with disabilities, brain injuries, behavioral health challenges, complex medical needs, and age-related conditions.

Differentiator

Problem solved

Functional benefit

Brands

• Waystone Home: Brand name used for the organization's services

Products and services

• Inclusion Connection Provides connection and community engagement services for individuals with disabilities, supporting inclusion and community participation.
• Day and Employment Services Day programs focused on activities of Daily Living, Rehabilitation, Community Engagement and Membership, Vocational and Soft Skill Development, and Employment support for individuals with disabilities.
• Nursing and Behavioral Health Services Clinical nursing and behavioral health supports providing preventative, ongoing, and acute medical and behavioral health treatment and interventions, delivering 75,000 hours of care annually.
• Community Living Services In-home and community-based supports ranging from 3 hours per week to 24/7 around-the-clock care, including Shared Living, Adult Foster Care, and Individual Support Services, focused on increasing independence and community belonging.
• Children and Family Services Programs designed to provide families and caregivers with tools and resources to deliver safe, comfortable, well-informed, and nurturing support to family members with disabilities across home and community life, including early intervention and ABA therapy.
• Residential Program 24/7 residential support services for individuals with disabilities and complex needs, operating across 30 residential programs in Massachusetts.

Quantifiable outcome

• 4,000 lives impacted annually by Waystone
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Ironside Financial Group LLCminorStrategic or Co-development Partner · 29 August 2024Stephen E. Riley, AIF of Ironside Financial Group LLC, presented an informational forum on ABLE Accounts and Special Needs Trusts, hosted by Waystone's Adult Foster Care Program. This educational partnership helps families and caregivers of individuals with disabilities understand financial planning tools.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Vinfen: Massachusetts-based nonprofit providing community-based residential, day, and behavioral health services to individuals with disabilities and mental health conditions; directly comparable given overlapping service lines, geography, and government-contract revenue model.
• Bay Cove Human Services: Boston-area nonprofit delivering residential, day habilitation, employment, and clinical services to individuals with developmental disabilities and behavioral health needs, sharing the Massachusetts DDS/MassHealth funding base with Waystone.
• Riverside Community Care: Massachusetts-based nonprofit providing behavioral health, developmental disability, and community living services; comparable in service mix (residential, outpatient, community-based) and reliance on state contracts.
• Seven Hills Foundation: Central Massachusetts nonprofit operating residential programs, day services, and clinical supports for individuals with disabilities; directly comparable scale and lifespan service model.
• May Institute: Massachusetts-headquartered nonprofit providing autism, developmental disability, and brain injury services through residential, day, and educational programs; directly comparable clinical depth and lifespan orientation.
• Advocates Inc. Massachusetts-based human services nonprofit offering residential, day, behavioral health, and community living supports across the lifespan; directly comparable service portfolio and government revenue model.
• The Arc of Massachusetts: Statewide chapter network providing family support, advocacy, and direct services (residential, day, employment) for individuals with intellectual and developmental disabilities; comparable Massachusetts DD/ID service orientation.
• Aspire Health Alliance: Massachusetts nonprofit providing behavioral health, developmental disability, and brain injury services across residential, outpatient, and community settings; directly comparable clinical and lifespan service model.
• Community Bridges: Massachusetts human services nonprofit delivering day programs, employment supports, residential, and family services for individuals with disabilities; comparable service mix and government-contract funding base.

Regional players

• LifePath (formerly Elder Services of Merrimack Valley): Aging services access point and in-home support provider serving the same Merrimack Valley / Northeastern Massachusetts geography as Waystone; comparable in-home and community-based elder care delivery but focused on seniors rather than the full DD/ID population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/FidelityHouseHS

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fidelity House CRC