RESOLUTIONS

What RESOLUTIONS does

RESOLUTIONS is a privately held French IT services company founded in 2014 by network engineer Matthieu Demais and system engineer Bastien Lefebvre. The firm operates from offices in Paris (75010) and Velaux near Marseille, with a third operational site consisting of a company-owned Tier III datacenter in the Rouen region backed by a secondary site in Le Havre. With a team of approximately 11 people, RESOLUTIONS delivers services across three interconnected domains: temporary high-density event networking (Wi-Fi, broadband, and wired connectivity for events and venues), managed IT services (infogérance and outsourced DSI covering system administration, helpdesk, on-site support, and multi-year IT roadmapping), and custom application development (bespoke client-server, SaaS, and mobile business applications plus database design). Supporting these three pillars are additional practices in network expertise, IT auditing (using Tamograph Site Survey for Wi-Fi coverage analysis), cybersecurity, and migration projects.

The technology stack is built on enterprise-grade third-party hardware and software — Ruckus Wi-Fi access points and controllers, Cisco switches and routers, Fortinet firewalls, Zyxel equipment, Microsoft environments, Apple device support, and Mail in Black for antispam — combined with the company's own Tier III datacenter infrastructure, which provides RGPD-compliant French data hosting with daily and immutable backup. Service delivery is differentiated by an in-house telephone support center staffed exclusively by Resolutions engineers (no third-party call routing) and by proprietary operational experience accumulated across more than 1,000 events over a 10-year period, including IT infrastructure management for 2 venues at the Paris 2024 Olympic Games.

The business model is a mix of recurring and project-based revenue. Annual infogérance contracts with fixed, pre-agreed pricing provide a recurring managed services book (more than 30 clients as of 2022), while event networking, custom development, audits, and migration projects are billed per engagement. Go-to-market is exclusively direct: customers initiate contact by phone (09 72 63 68 00), email ([email protected]), or the website contact form for quotes; no resellers, self-serve portal, or marketing channels beyond the website are observed. Service coverage spans Paris and Île-de-France, the Rouen/Normandie region, and PACA, with openness to projects across all of France.

Name

RESOLUTIONS

Legal name

RESOLUTIONS

Website

https://resolutions.fr

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

RESOLUTIONS is a privately held French IT services firm founded in 2014 that delivers event networking, managed IT (infogérance), and custom application development to small and mid-sized businesses, event organizers, and enterprise clients across France.

Ownership category

akta.pro rank

Product category

Managed IT and Network Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industry

Enterprise Application Modernization (Monolith-to-Modules, Domain Modernization) (BPAEAFAG)

Keywords

• Managed IT services
• Event networking solutions
• IT infogérance
• Network infrastructure services
• Custom software development

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT / Infogérance Services: Annual managed services contracts providing outsourced DSI (externalized IT management), system exploitation, helpdesk/phone support, on-site interventions, IT consulting, and technical expertise. Contracts are annual with a known fixed cost enabling clients to budget predictably for IT management.
2. Event Network Deployment: Temporary high-density Wi-Fi and high-speed connectivity deployments for events, including site analysis, network customization, hardware installation, on-site supervision, and support. One-time per-event service with project-based pricing.
3. Datacenter & Hosting Services: Externalized hosting services including antispam (via Mail In Black), business application hosting, daily and immutable backup solutions, and managed Wi-Fi. Billed as part of managed services contracts or as standalone services.
4. Custom Software Development: Architecture, development, database design/optimization, application auditing, and project consulting for bespoke business applications and tools. Billed as project-based professional services.
5. IT Audits and Consulting: IT infrastructure, server, organizational, and Wi-Fi coverage audits (using Tamograph Site Survey), with recommendations and full analysis reports. Typically one-time project engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

RESOLUTIONS provides IT network and systems solutions for businesses across three interconnected domains: (1) event networking, delivering temporary high-density Wi-Fi and broadband connectivity for events; (2) managed IT services (infogérance), offering outsourced IT management, an in-house telephone support center, and system administration under annual fixed-cost contracts; and (3) custom software development, building bespoke business applications and databases. The company supports these offerings with its own Tier III datacenter in Rouen, certified network hardware integration, and a multi-disciplinary engineering team of approximately 11 specialists.

Product overview

RESOLUTIONS is an IT services company offering a unified portfolio of network and systems services for professionals. The core offering consists of three interconnected domains: (1) Event Networking (Réseau Événementiel) providing temporary high-density Wi-Fi and broadband connectivity for events; (2) Managed IT Services (Infogérance, DSI Externalisée) offering outsourced IT management, telephone support center, and system administration; and (3) Custom Software Development (Développement Applicatif) for business applications and databases. Supporting these core services are additional offerings including Network Expertise (configuration of routers, firewalls, switches, access points), Security (antivirus, anti-spam, backup), Audit services, Project and Migration services, and a proprietary Tier III Datacenter in Rouen with disaster recovery for hosting, backup, and Wi-Fi management. The company operates from offices in Paris and Velaux (Marseille region) with service coverage in Paris, Rouen region, and PACA.

Differentiator

Problem solved

Functional benefit

Products and services

• Réseau Événementiel (Event Networking) Temporary network deployment services for events, including high-density Wi-Fi, temporary broadband connections, and dedicated RJ45 wiring for streaming, voting applications, and access control. Built for event organizers, exhibition venues, and festival producers.
• DSI Externalisée (Outsourced IT Department) Outsourced IT department service providing strategic guidance on technical and functional solutions, budget and organizational advisory, and multi-year system evolution planning for SMEs and intermediate-sized companies.
• Infogérance (Managed IT Services) Full managed IT services covering system operations, telephone support via in-house center, on-site regular services, IT consulting and management, and technical expertise for tailored solutions, delivered under annual fixed-cost contracts.
• Audit IT infrastructure audit services including network and system installation assessments, server and information systems review, organizational IT audit, Wi-Fi coverage studies using Tamograph Site Survey software, and hardware recommendations.
• Sécurité (Security Services) Cybersecurity services including centralized antivirus protection, anti-spam filtering, security best practices consulting, user training and monitoring, and backup implementation guidance.
• Datacenter Tier III datacenter services in Rouen with disaster recovery in Le Havre, offering anti-spam (via Mail In Black), business application hosting, and backup solutions (daily and immutable). RGPD-compliant.
• Développement Applicatif (Custom Application Development) Custom software development services including architecture and development of software solutions (thick client, SaaS, mobile applications), database design and optimization (Oracle, PostgreSQL, SQL Server, SQLite), application audits, and technical project consulting.
• Expertise Réseau (Network Expertise) Network infrastructure expertise covering routers, firewalls, switches, Wi-Fi access points and controllers, and radio bridges configuration and deployment.
• Projet et Migrations (Project & Migrations) IT project and migration services including file sharing evolution (Office 365, Google Drive), server solutions, network Wi-Fi and wired access, computer fleet migration, email hosting migration, and business software upgrades.
• Hébergement (Hosting) Hosting services including business application hosting (accounting, management, CRM), anti-spam, externalized backup, immutable backup, and Wi-Fi network management.
• Système & Réseau (System & Network Administration) System and network administration services including server and software administration, computer fleet management, and on-site technical services.

Quantifiable outcome

• Over 1,000 events completed in 10 years, including management of IT at 2 Paris 2024 Olympic sites.
• +3 more outcomes

Named customers25 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• Ruckus NetworkscoreTechnology or IntegrationCertified technical partner. Ruckus Networks provides Wi-Fi access points and wireless controllers used in Resolutions' high-density event networking deployments.
• CiscocoreTechnology or IntegrationCertified technical partner. Cisco provides routers, switches, and other networking equipment used in Resolutions' network infrastructure deployments.
• FortinetcoreTechnology or IntegrationCertified technical partner. Fortinet provides firewall and network security solutions integrated into Resolutions' secure network architectures.
• MicrosoftcoreTechnology or IntegrationCertified technical partner. Microsoft technologies (including Office 365, Azure, and Windows Server environments) are supported and managed within Resolutions' IT services and migration offerings.
• Mail in BlackcoreTechnology or IntegrationCertified reseller partner. Mail in Black's French antispam solution is offered as part of Resolutions' datacenter and hosting service stack.

Scale indicators6 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Hub One: French IT services and telecom operator specializing in managed networks, connectivity, and event/temporary network deployments at airports, large venues, and corporate events — directly comparable to RESOLUTIONS' event networking and managed services offerings in the French market.
• Helpline: French managed services provider focused on IT infrastructure, support, and outsourced IT management for SMB and mid-market clients — closely comparable to RESOLUTIONS' infogérance and DSI externalisée services in the French market.
• NXO: French IT integrator providing managed workplace, networking, and unified communications services to mid-market clients — comparable to RESOLUTIONS in service scope and target customer segment, particularly for networking and system integration projects.

Broad incumbents

• Devoteam: Large French IT consulting and digital transformation firm offering managed services, cloud, and infrastructure services to mid-market and enterprise clients across France — overlaps with RESOLUTIONS' infogérance and migration services at much larger scale.
• Econocom: European IT services and solutions provider with strong French presence offering managed workplace, infrastructure, and digital services — directly comparable to RESOLUTIONS' IT management and custom development offerings for SMBs and mid-market clients.
• SPIE ICS: French digital services subsidiary of SPIE offering managed infrastructure, cloud, cybersecurity, and workplace services — comparable to RESOLUTIONS' full IT services portfolio with greater scale and national reach.
• Orange Business Services: Global enterprise arm of Orange offering managed network, cloud, and IT services — directly competes with RESOLUTIONS in managed IT and event/temporary network services in France, with significantly larger resources.
• Axians: VINCI Energies' ICT brand providing networking, datacenter, cloud, and managed services across Europe — comparable to RESOLUTIONS' networking expertise, datacenter, and managed services offerings, with broader geographic footprint.
• SCC France: European IT solutions and services provider offering infrastructure, managed services, and workplace solutions — comparable to RESOLUTIONS in IT services scope with deeper vendor partnerships and broader geographic reach.
• Capgemini: Global IT services leader with significant French operations providing managed services, cloud, and infrastructure services — comparable only at the broadest level as a much larger incumbent competing for the same enterprise managed services budgets in France.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/resolutions_fr
• Facebookfacebook.com/Resolutions.fr
• LinkedInlinkedin.com/company/sarl-resolutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RESOLUTIONS