USA Express

What USA Express does

USA Express, Inc. is a privately held, founder-owned legal support and investigative services firm headquartered in Woodland Hills (Los Angeles), California, founded in 1998 by Harry Kazakian and co-run with Gina Kazakian (Vice President of Operations). The company operates three California offices — Los Angeles, San Diego, and San Francisco — and serves clients nationally across law firms, insurance companies, and private parties, with international reach via membership networks (World Association of Detectives, International Intelligence Network). Its service catalog splits into Attorney Services (court-approved Electronic Filing Service Provider filings, e-recording, subpoena preparation, record retrieval, mobile and digital copy services, notary, and new client intake) and Private Investigations (surveillance, accident reconstruction, insurance claims management and fraud investigations, pre-employment screening, personal injury and scene investigations, plus service of process).

The business model is professional services with two distinct revenue mechanics. Document-related work is priced per transaction: self-service e-filing at $9.95 plus court fees, and a full-service filing tier at $25.00 per filing plus court fees. Investigation services are quoted per case, supported by a "if we don't locate, you don't pay" guarantee on certain skip-trace and locate assignments. Go-to-market is sales-led and consultative (offering Lunch and Learn sessions), distributed through direct phone sales (877-872-3977), the company's e-filing portal (legalconnect.com), and a client orders portal (orders.usaexpressinc.com), complemented by SEO, content marketing, social media, and earned media via Harry Kazakian's Forbes Business Council membership. AI-assisted technology is applied within record retrieval to generate narrative summaries, hyperlinked medical records, chronological indexing, and case-type-specific screening.

The customer base comprises named law firms (Kabateck Brown Kellner LLP, LA Injury Group, American Lemon Law Group LLP, Proper Law, Law Office of Robert Rafii, Brown Koro & Romag LLP, Law Offices of Gary Silverman, Martinian and Associates, Law Offices of Ali Taheripour, Law Office of Ali R. Moghaddami) plus the insurance and private-party segments. The firm's regulatory anchors include California Private Investigator License #PI22511, California Independent Adjuster License #2G93529, and Court-Approved EFSP status, alongside memberships in NAPPS, CALI, NCISS, NALI, and the Forbes Business Council. A 2026 mobile product, the USA Legal Intake App, was launched and covered by Business Insider.

Name

USA Express

Legal name

USA Express, Inc.

Website

https://usaexpressinc.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

USA Express, Inc. is a founder-owned California-based legal support and investigative services firm serving law firms, insurance companies, and private parties nationwide with attorney services (e-filing, process serving, record retrieval, notary) and private investigations (surveillance, accident reconstruction, insurance fraud) from offices in Los Angeles, San Diego, and San Francisco.

Ownership category

akta.pro rank

Product category

Legal Support & Investigative Services

NAICS

Legal Services (5411), Investigation and Personal Background Check Services (561611), Claims Adjusting (524291), Professional, Scientific, and Technical Services (54)

SIC

Services-Legal Services (8111), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Eligibility, Coverage Verification & Policy Administration Support (BPAAAFAC)

Keywords

• Litigation support services
• Process serving
• Private investigations
• Insurance claims investigation
• Court e-filing

Headquarters

HQ city

Woodland Hills

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain, Others

Revenue model

1. Professional Services - Legal Support: USA Express generates revenue through professional legal support services including document filing, e-filing, e-recording, subpoena preparation, notary services, and record retrieval. These services are priced per transaction (e-filing at $9.95 + court fees, full filing service at $25.00 per filing) or on a per-service basis. Additional revenue comes from service of process, mobile and digital copy services, and new client intake services.
2. Private Investigation Services: Revenue is generated from investigative services including private investigations, accident reconstruction, insurance claims management and fraud investigations, pre-employment screening, personal injury investigations, scene investigations, surveillance, and witness canvassing. Services are billed per investigation or case basis, with the company offering 'if we don't locate, you don't pay' guarantees for certain services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

USA Express provides professional litigation support and private investigation services to law firms and insurance companies across the United States. Its core services include service of process, court-approved document filing and e-filing, e-recording, subpoena preparation, record retrieval (with AI-assisted summarization), mobile and legal copy services, notary services, and new client intake. Its investigation offerings include surveillance, accident reconstruction, insurance claims management and fraud investigation, pre-employment screening, personal injury investigations, and scene investigations.

Product overview

USA Express Legal & Investigative Services is a unified litigation support platform combining attorney services and private investigations. The core platform offers attorney services including document filing, e-filing, e-recording, subpoena preparation, record retrieval (with AI-assisted summarization), mobile copy services, and notary services. The investigations division provides private investigations, accident reconstruction, insurance claims management, fraud investigation, pre-employment screening, personal injury investigation, and scene investigations. Supporting services include new client intake nationwide and specialized training seminars. The company operates as a single integrated platform serving law firms and insurance companies from offices in Los Angeles, San Diego, and San Francisco.

Differentiator

Problem solved

Functional benefit

Products and services

• USA Express Legal & Investigative Services Platform Unified litigation support platform providing attorney services, private investigations, and claims management to law firms and insurance companies across the United States, combining service of process, court-approved e-filing, record retrieval, and investigations.
• Attorney Services Comprehensive legal support for law firms including court filing, document retrieval, subpoena preparation, and e-filing services statewide.
• Private Investigations Full-scale investigations including surveillance, background checks, skip traces, witness interviews, accident reconstruction, and personal injury investigations using state-of-the-art technology for law firms, insurance companies, and private parties.
• Service of Process Timely service of civil and criminal documents including summons, complaints, subpoenas, and eviction papers with bonded, registered process servers in California and nationwide via a trusted professional network.
• Document Filing & E-Filing Court-approved Electronic Filing Service Provider (EFSP) offering document filing and e-filing services with same-day turnaround at $9.95 per filing (self-service) or $25.00 per filing (full-service), plus court fees.
• Document E-Recording Services Fast, accurate e-recording of documents with county recorders' offices, fully compliant with local and state regulations using latest technology for security and confidentiality.
• Subpoena Preparation Services Drafting and issuing subpoenas for documents and witness testimony complying with California Code of Civil Procedure and Federal Rules of Civil Procedure.
• New Client Intake Nationwide new client intake services for law firms and insurance companies, completing retention documents for workers' compensation, personal injury, and medical malpractice cases.
• Record Retrieval Services Comprehensive retrieval of medical, employment, court, insurance, and other records using AI-assisted technology for narrative summaries, chronological organization, and hyperlinked records.
• Mobile, Digital, & Legal Copy Services Mobile on-site document copying, X-ray duplication, digital reproduction in various formats, and deposition officer services compliant with CCP Section 2020.410-2020.440.
• Notary Services Professional notary services for legal documents including affidavits, real estate transactions, powers of attorney, wills, contracts, and court filings with both in-office and mobile options.
• Insurance Claims Management & Fraud Investigation Professional loss consulting and insurance adjusting with workers' compensation services, liability investigations, coverage issue reviews, and surveillance using state-of-the-art video equipment for insurance carriers.
• Pre-Employment Screening Background checks including criminal history, drug abuse records, sex offender registry searches, social security trace, and address verification with Gold and Platinum report options.
• Accident Reconstruction Analysis of motor vehicle accidents including physical evidence review, vehicle damage, roadway conditions, witness information, surveillance footage, and police reports to recreate sequence of events.
• Personal Injury Investigation Comprehensive investigations for personal injury cases including accident scene investigation, witness interviews, medical and employment record retrieval, surveillance, and pre-existing condition assessment.
• Scene Investigations Documentation of incident scenes including photographs, video, measurements, diagrams, witness canvassing, surveillance camera checks, and property condition review to preserve evidence.
• USA Legal Intake App A private investigator mobile application designed for legal intake services, enabling streamlined client onboarding and case management for investigators.

Quantifiable outcome

• Over 4,000 cases mediated by CEO Harry Kazakian
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Forbes Business CouncilcoreOthersHarry Kazakian is a member of the Forbes Business Council, providing thought leadership content and industry visibility through Forbes platforms.
• National Association of Professional Process Servers (NAPPS)coreOthersUSA Express has been a proud member of NAPPS for over a decade, demonstrating professional standards in service of process.
• California Association of Licensed Investigators (CALI)coreOthersHarry Kazakian served as Governor of the San Fernando Valley District. Core industry membership for licensed investigators in California.
• National Council of Investigative & Security Services (NCISS)coreOthersIndustry membership organization for investigative and security service providers.
• World Association of Detectives (WAD)coreOthersMembership provides access to global network of detectives to assist in finding individuals of interest worldwide.
• International Intelligence NetworkcoreOthersInternational network of investigation professionals for cross-border intelligence and investigative support.
• National Association of Legal Investigators (NALI)coreOthersProfessional association for legal investigators supporting litigation support professionals.
• California Association of Independent Insurance AdjustersminorOthersIndustry membership for independent insurance adjusters.
• Consumer Attorneys Association of Los AngelescoreOthersAffiliate member supporting consumer attorneys in Los Angeles.
• California Association of Legal Support ProfessionalscoreOthersIndustry association for legal support service providers in California.
• Association of British InvestigatorsminorOthersInternational membership supporting cross-border investigative capabilities with UK investigators.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• LexisNexis Legal & Professional: Legal information and litigation support provider offering record retrieval, court filings, and investigative databases. Comparable to USA Express in record retrieval and document services, though operating as a large incumbent technology platform.
• Pinkerton: Global investigations and security firm offering insurance fraud investigations, surveillance, and due diligence. Comparable to USA Express's insurance claims management and private investigations work, with substantially larger enterprise scale.
• Kroll: Global investigations, risk consulting, and due diligence firm. Comparable to USA Express in insurance claims investigations, fraud detection, and background checks, but with a much broader enterprise and international footprint.
• Epiq Global: Large e-discovery and legal services firm offering document review, managed services, and court-related support to law firms and corporate clients. Comparable to USA Express in litigation support and court filing services, but operates at significantly greater scale with national and international reach.
• TLO (TransUnion): Investigative database and skip tracing provider serving law firms, insurance carriers, and government agencies. Comparable to USA Express in background investigations and locate research, though operates as a data/technology provider rather than a field-investigation firm.

Direct peers

• Boroughs Process Serving: Process serving and legal support firm providing court filings, skip tracing, and investigations to attorneys. Comparable service mix to USA Express, particularly on process serving and investigative support for law firms.
• ABC Legal Services: National process serving and e-filing company serving attorneys and law firms. Directly competes with USA Express on service of process and electronic court filings, with similar transactional pricing and court-approved EFSP positioning.
• Hetherington Group: Investigations and intelligence firm offering due diligence, background checks, and insurance fraud investigations. Comparable to USA Express's private investigations and pre-employment screening services.
• Advanced Research Investigations: Licensed private investigation firm offering surveillance, insurance fraud investigations, and pre-employment background checks. Directly comparable to USA Express's private investigations and insurance claims management offerings.

Regional players

• JuriLinc: Litigation support and process serving provider with strong regional focus. Comparable to USA Express on attorney services and investigations, primarily serving specific state-level markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/usaexpressinc
• LinkedInlinkedin.com/company/usa-express-legal-&-investigative-services-inc
• Instagraminstagram.com/usaexpresslegal
• Xx.com/usaexpressca

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about USA Express