Neighbors Emergency Centers
Neighbors Emergency Centers operates nine freestanding 24/7 emergency rooms and one regional hospital across Texas, delivering walk-in emergency, pediatric, imaging, lab, and 23-hour observation care to patients of all ages under ZT Health (Altus Community Health).
- Company typePrivate
- Founded2009
- HeadquartersHouston, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Neighbors Emergency Centers does
Neighbors Emergency Centers is a Texas-based, privately held operator of freestanding 24/7 emergency rooms and one regional hospital (Neighbors Regional Hospital in Amarillo), operating as a subsidiary of ZT Health (Altus Community Health). Founded in 2009 and headquartered in Houston, the company runs nine facilities across Amarillo, Baytown, Crosby, Kingwood, Lubbock, Pasadena, Pearland, Porter, and Livingston, staffed by board-certified emergency physicians, ER nurses, and radiology technologists. Services span core emergency care, pediatric emergency care in dedicated pediatric rooms, on-site advanced imaging (X-ray, CT, ultrasound), a certified on-site laboratory and pharmacy, and 23-hour observation at seven locations, with inpatient admission and overnight care at the Amarillo hospital.
The company's technology stack is conventional clinical infrastructure rather than a software platform: in-house imaging modalities and labs enable rapid diagnostics, and the digital surface area is limited to a website with online check-in, patient education content, price transparency, and bill-pay. Distribution is direct-to-consumer via walk-in access and online reservation, with social media (Facebook, Instagram, LinkedIn) supporting community engagement and brand building.
The revenue model is fee-for-service emergency care billed primarily through private insurance, leveraging Texas and federal "prudent layperson" protections that require in-network reimbursement for emergency treatment even at out-of-network facilities. The company emphasizes upfront pricing transparency, accepts all private insurance, and operates as a pay-as-you-go model at the patient level, though separate facility and physician billing can occur. Customer segments are horizontal: patients of all ages (general public, pediatric, and those needing extended observation or inpatient care), with no enterprise or payer concentration.
Neighbors Emergency Centers firmographics
Firmographics- Name
- Neighbors Emergency Centers
- Legal name
- Neighbors Emergency Centers
- Website
- https://nec24.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Neighbors Emergency Centers operates nine freestanding 24/7 emergency rooms and one regional hospital across Texas, delivering walk-in emergency, pediatric, imaging, lab, and 23-hour observation care to patients of all ages under ZT Health (Altus Community Health).
- Ownership category
- akta.pro rank
Neighbors Emergency Centers industry classification
Industry- Product category
- Freestanding Emergency Medical Services
- NAICS
- Freestanding Ambulatory Surgical and Emergency Centers (621493)
- SIC
- Services-Specialty Outpatient Facilities, Nec (8093), Services-Hospitals (8060)
- akta.pro primary industry
- Independent/Chain Urgent Care Centers (HLAFADAD)
Keywords
Where Neighbors Emergency Centers is headquartered
LocationHeadquarters
- HQ city
- Houston
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
Neighbors Emergency Centers business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Emergency Medical Services Billing: Revenue generated from providing 24/7 emergency medical care services. The company accepts all private insurance plans and operates under a transparent pricing model. Federal and state laws require insurance carriers to pay in-network benefits for emergency medical treatment even when the facility is considered out-of-network.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Emergency Care Services |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Neighbors Emergency Centers product offering
Product offeringCore offering
Neighbors Emergency Centers operates a network of nine freestanding, 24/7 emergency rooms across Texas that deliver board-certified emergency medical care for patients of all ages, ranging from minor injuries to life-threatening conditions. The facilities integrate on-site advanced diagnostic imaging (X-ray, CT, ultrasound), a certified laboratory, an in-house pharmacy, dedicated pediatric rooms, 23-hour observation services, and full inpatient admission and overnight care at the Amarillo Neighbors Regional Hospital location.
Product overview
Neighbors Emergency Centers operates as a network of stand-alone emergency care facilities across Texas, providing 24/7 emergency medical services. The company offers a unified emergency care platform comprising Emergency Care Services, Pediatric Care, On-Site Imaging, On-Site Labs, and Inpatient Care at Neighbors Regional Hospital in Amarillo. Additional services include 23-hour observation for extended monitoring without full hospitalization. The facilities are staffed by board-certified emergency physicians and trained medical professionals, equipped with advanced medical technology including diagnostic imaging and certified laboratory services.
Differentiator
Problem solved
Functional benefit
Products and services
- Emergency Care Services 24/7 freestanding emergency room care provided by board-certified emergency physicians, trained physicians, ER nurses, and radiology technologists across nine Texas locations; treats medical emergencies from minor injuries to life-threatening conditions including abdominal pain, flu, high fever, fractures, chest pain, respiratory distress, and trauma.
- Pediatric Emergency Care Specialized emergency care for infants, toddlers, and older children delivered in dedicated pediatric rooms designed specifically for children, using age-appropriate treatment protocols and a compassionate care approach to reduce anxiety during pediatric emergencies.
- On-Site Diagnostic Imaging Advanced on-site diagnostic imaging including X-rays, CT scans, and ultrasound available 24/7 for rapid diagnosis of injuries and illnesses during emergency visits, eliminating the need for external imaging referrals.
- On-Site Laboratory and Pharmacy Certified laboratory and in-house pharmacy providing immediate blood work, urine tests, rapid diagnostics, and prescription fulfillment during emergency visits.
- Inpatient Care at Neighbors Regional Hospital – Amarillo Full-service inpatient admission, overnight care, and 24/7 continuous monitoring at the Neighbors Regional Hospital location in Amarillo, Texas, for patients with blood clots, diabetic emergencies, cardiology issues, trauma injuries, fractures, chest pain, respiratory distress, seizures, burns, COVID-19, dehydration, severe infection, and fall-related injuries.
- 23-Hour Observation Service Extended monitoring and medical attention for up to 23 hours available at the Baytown, Crosby, Kingwood, Lubbock, Pasadena, Pearland, and Porter locations, providing observation-level care without requiring a full overnight hospital admission.
Quantifiable outcome
- Average door-to-provider time of 15-20 minutes compared to traditional hospital ER wait times
Companies that use Neighbors Emergency Centers
Customer profileSegments3 records
Ideal customer profiles3 records
Neighbors Emergency Centers technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Neighbors Emergency Centers partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ZT Health (Altus Health Company)parent companyNeighbors Emergency Center is a ZT Health Company, operating as part of the Altus Community Health system. Altus Community Health complies with applicable Federal civil rights laws and provides non-discrimination policies for patients.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
Neighbors Emergency Centers competitors and assessment
Company assessmentEmerging players
- American Family Care: Large national urgent care chain with hundreds of locations offering walk-in care, on-site labs, and imaging. Competes with NEC for lower-acuity patients seeking faster, more convenient care than hospital ERs.
- GoHealth Urgent Care: National urgent care operator partnered with major health systems; offers on-site imaging, labs, and extended hours as a lower-cost alternative to ER visits, increasingly competing for NEC's lower-severity volume.
Direct peers
- Altus Emergency Centers: Texas-based freestanding emergency room chain operating under the same ZT Health/Altus Community Health umbrella. Operates the same business model (24/7 ER, on-site imaging, observation) in overlapping and adjacent Texas markets.
- SignatureCare Emergency Centers: Houston-based operator of multiple freestanding 24/7 emergency rooms across Texas with on-site imaging, labs, and pediatric care. Most direct head-to-head competitor to Neighbors Emergency Centers in overlapping Houston-area markets.
Others
- Adeptus Health: Former operator of First Choice Emergency Room, the largest US freestanding ER chain prior to its 2017 bankruptcy; provides historical precedent and operational benchmarks for the freestanding ER model that NEC still pursues.
Regional players
- CityMD: Large urgent care network (now part of VillageMD/Summit Health) offering walk-in care with on-site diagnostics. Same convenience-and-speed value proposition as NEC, with stronger payer integration in the Northeast US.
- FastMed Urgent Care: Multi-state urgent care chain with on-site X-ray, labs, and extended hours. Comparable consumer-facing care model and price transparency positioning to NEC, though primarily in other states.
Broad incumbents
- Houston Methodist Emergency Care: Large Houston-area hospital system with multiple full-service emergency departments and freestanding ERs; competes directly for emergency patients in the Houston MSA where NEC is concentrated.
- Memorial Hermann Emergency Center: Major Houston-area health system operating hospital-based ERs and freestanding emergency centers, directly overlapping with NEC's core geography and presenting a more integrated inpatient referral option.
- HCA Houston Healthcare: Large multi-hospital system in Houston with multiple emergency departments; broader incumbent competitor combining hospital resources, brand, and payer leverage against freestanding ER operators.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Neighbors Emergency Centers social profiles
Digital presenceNeighbors Emergency Centers financial estimates
Financial estimateRevenue estimate
Valuation estimate
Neighbors Emergency Centers leadership team
Management profileNumber of profiles
Neighbors Emergency Centers funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Neighbors Emergency Centers M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Neighbors Emergency Centers
What does Neighbors Emergency Centers do?
Neighbors Emergency Centers operates a network of nine freestanding, 24/7 emergency rooms across Texas that deliver board-certified emergency medical care for patients of all ages, ranging from minor injuries to life-threatening conditions. The facilities integrate on-site advanced diagnostic imaging (X-ray, CT, ultrasound), a certified laboratory, an in-house pharmacy, dedicated pediatric rooms, 23-hour observation services, and full inpatient admission and overnight care at the Amarillo Neighbors Regional Hospital location.
Is Neighbors Emergency Centers a public or private company?
Neighbors Emergency Centers is a private company. It is classified as corporate owned and is currently operating.
When was Neighbors Emergency Centers founded?
Neighbors Emergency Centers was founded in 2009. It employs 251 to 500 people.
Where is Neighbors Emergency Centers based?
Neighbors Emergency Centers is headquartered in Houston, United States, in the North America region.
How does Neighbors Emergency Centers make money?
One revenue line is on record: emergency Medical Services Billing.
Who are Neighbors Emergency Centers's main competitors?
Emerging players on record are American Family Care and GoHealth Urgent Care. Direct peers are Altus Emergency Centers and SignatureCare Emergency Centers. Adeptus Health is listed as an others. Regional players are CityMD and FastMed Urgent Care. Broad incumbents are Houston Methodist Emergency Care, Memorial Hermann Emergency Center and HCA Houston Healthcare.
Does Neighbors Emergency Centers have an API?
No public API is recorded for Neighbors Emergency Centers.
What industry is Neighbors Emergency Centers in?
Neighbors Emergency Centers's product category is Freestanding Emergency Medical Services. Its primary akta.pro industry code is HLAFADAD, Independent/Chain Urgent Care Centers. Its NAICS code is 621493 and its SIC code is 8093.