The Arc Ontario
The Arc Ontario is a 70-year-old Canandaigua, NY nonprofit that provides residential, day, career, clinical, and family support services to individuals with intellectual and developmental disabilities in Ontario County, funded primarily through Medicaid and OPWDD and supplemented by social enterprises.
- Company typePrivate
- Founded1954
- HeadquartersCanandaigua, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What The Arc Ontario does
The Arc Ontario is a private nonprofit organization headquartered in Canandaigua, New York, founded in 1954 and operating as a chapter of The Arc New York. It provides a comprehensive portfolio of disability services — residential (16 homes across six communities plus 15 dedicated units at CreekView Apartments), day habilitation (Community Learning Centers in Canandaigua, Victor, and Geneva; Creative Expressions; Kaleidoscope; the Eberhardt Center with its Snoezelen multisensory room and therapeutic pool), career services (Employment & Training Center with virtual-reality-based healthcare and hospitality training, Abbey Employment Services staffing, College Experience programs with Finger Lakes Community College and Hobart & William Smith Colleges, JET Connections, and Project SEARCH), clinical services (ADOS-2 autism testing, behavior support, psychiatry, social work, play therapy — delivered in partnership with Mozaic), aging services, and children and family services. The organization serves individuals with intellectual and developmental disabilities of all ages and their families/caregivers across Ontario County.
Revenue mechanics are dominated by Medicaid and New York State OPWDD reimbursement for direct services, supplemented by a diversified social-enterprise portfolio — North Star Café, Bad Dog Boutique (plus BAD DOG Retail), Spot On Cleaning, FLX Premier Bottling (a NYSID supplier for 30+ years), Finger Lakes Bus Service (Medicaid and public transportation), and Pet Connections — plus donations and fundraising through the Friends of The Arc Ontario Foundation (incorporated 2013) and signature events such as the 34-year-old Cruisin' For A Cause and the Eastview Mall Holiday Gift Wrapping Booth. Pricing to end-families is largely nil because services are Medicaid/OPWDD-funded; lifetime membership is $1,954/year for three years; annual membership is currently free for 2026-2027. Distribution is direct-to-family through an Intake Coordinator and a referral network spanning schools, healthcare providers, and OPWDD case managers, plus direct-to-employer (Abbey Employment Services) and direct-to-consumer (Creative Expressions Online Store) channels.
The technology stack is intentionally modest and human-centered rather than software-driven: VR hardware for vocational training, a Snoezelen multisensory environment for therapeutic calming, Squarespace-based websites for the main site and the Creative Expressions e-commerce storefront, and standard productivity tools (SharePoint, Google Calendar). No AI/ML, proprietary software platform, or developer-facing API is disclosed. With 251-500 employees, multiple physical sites, and a vertically integrated service-plus-social-enterprise model, The Arc Ontario functions as a regional integrated provider rather than a technology product company.
The Arc Ontario firmographics
Firmographics- Name
- The Arc Ontario
- Legal name
- Ontario ARC
- Website
- https://thearcontario.org
- Company type
- Private
- Founded year
- 1954
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- The Arc Ontario is a 70-year-old Canandaigua, NY nonprofit that provides residential, day, career, clinical, and family support services to individuals with intellectual and developmental disabilities in Ontario County, funded primarily through Medicaid and OPWDD and supplemented by social enterprises.
- Ownership category
- akta.pro rank
The Arc Ontario industry classification
Industry- Product category
- Disability and Social Services
- NAICS
- Vocational Rehabilitation Services (624310), Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (62321), Individual and Family Services (6241)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Disability Services & Independent Living Support (BPAGAEAG)
- akta.pro secondary industries
- Disability Services & Independent Living Support (BPAGACAG), Disability Employment & Vocational Rehabilitation (VR) Programs (EDAAAOAI), Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)
Keywords
Where The Arc Ontario is headquartered
LocationHeadquarters
- HQ city
- Canandaigua
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
The Arc Ontario business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Medicaid/Government Funding: Primary funding source from Medicaid and government programs (OPWDD) that fund programs and services for people with disabilities
- Donations and Fundraising: Cash contributions, memorial donations, honorary contributions, planned giving, and gifts-in-kind support agency operations
- Social Enterprise Revenue: Revenue from social enterprises including North Star Café, Bad Dog Boutique, Spot On Cleaning, FLX Premier Bottling, and Finger Lakes Bus Service
- Membership Dues: Annual membership connecting members to advocacy community (currently free for 2026-2027 through donor generosity)
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Annual Membership - Free for 2026-2027 |
| Subscription | Annual | Lifetime Membership - $1,954/year for 3 years |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
The Arc Ontario product offering
Product offeringCore offering
The Arc Ontario delivers a comprehensive suite of disability support programs for individuals with intellectual and developmental disabilities in Ontario County, NY, including residential services, day habilitation, career and employment services, clinical and autism services, and family support. The organization also operates a network of social enterprises (North Star Café, Bad Dog Boutique, Spot On Cleaning, Finger Lakes Bus Service, Pet Connections, FLX Premier Bottling) that generate revenue and create employment opportunities for program participants.
Product overview
The Arc Ontario is a social services organization (not a technology company) providing a comprehensive portfolio of disability services through both traditional program offerings and social enterprise ventures. The organization operates multiple social enterprises including North Star Café, Bad Dog Boutique, Spot On Cleaning Company, Finger Lakes Bus Service, Pet Connections, and FLX Premier Bottling—these generate revenue while creating employment opportunities for people with intellectual and developmental disabilities. Core services include Day Services (Community Learning Center, Creative Expressions, Kaleidoscope, Eberhardt Center), Career Services (College Experience, Employment and Training Center, Abbey Employment Services), Clinical Services, Residential Services, and Children & Family Services. The organization also maintains an e-commerce platform (Creative Expressions Store) for products created by program participants. The Arc Ontario's product portfolio functions as an integrated service ecosystem rather than a software platform architecture.
Differentiator
Problem solved
Functional benefit
Brands
- North Star Café: Coffee shop and retail space social enterprise providing employment for people with disabilities
- Spot On Cleaning Company
- Bad Dog Boutique
- BAD DOG Retail
- Finger Lakes Bus Service
- Pet Connections
- FLX Premier Bottling
- Creative Expressions
- Kaleidoscope
- The Eberhardt Center
- Abbey Employment Services
- JET Connections
- Camp Bristol Hills
- Autism Connections
- Creative Expressions Store
Products and services
- North Star Café A coffee shop social enterprise creating employment opportunities for people with disabilities by serving locally roasted coffee and food in a retail café setting in Canandaigua, NY.
- Bad Dog Boutique A dog grooming and retail boutique social enterprise that employs people with disabilities as assistant groomers, sales associates, and manufacturers of handmade dog products.
- Spot On Cleaning Company Professional mobile janitorial cleaning services for commercial customers in Ontario County, employing people with disabilities as cleaning staff.
- Finger Lakes Bus Service Transportation service providing wheelchair-accessible public, Medicaid, and event/wedding transport throughout Ontario County with 10 drivers and 2 supervisors.
- Pet Connections Animal-assisted intervention program providing pet therapy and socialization for people with disabilities through community partnerships with healthcare facilities and schools.
- FLX Premier Bottling Private label bottling services specializing in premium personal care products such as shampoos, lotions, and soaps, employing people with disabilities.
- Creative Expressions Store An online store selling original artwork, plants, and merchandise created by individuals supported by The Arc Ontario through its Creative Expressions program and The Dapper Rats band.
- Community Learning Center Site-based day habilitation program offering community immersion opportunities at locations in Canandaigua, Victor, and Geneva for individuals with developmental disabilities.
- Creative Expressions A therapeutic arts program fostering creativity through visual arts, music, and horticulture to improve physical, emotional, cognitive, and social skills for people with disabilities.
- Kaleidoscope A person-centered Day Habilitation Without Walls program enabling small groups of individuals with disabilities to engage in community activities and resources.
- The Eberhardt Center An enriched learning environment with emphasis on wellness, offering social skills development, therapeutic pool access, and Snoezelen Room services.
- College Experience A program providing college campus access and audit-class opportunities for individuals with disabilities at Finger Lakes Community College and Hobart & William Smith Colleges.
- Employment and Training Center Comprehensive employment preparation services using virtual reality technology and hands-on curriculum in healthcare and hospitality fields for individuals with disabilities.
- Abbey Employment Services A staffing service that matches businesses with qualified prescreened applicants with intellectual or developmental disabilities, providing job coaches and financial incentives.
- Clinical Services Clinical services including autism testing (ADOS-2), behavior support, crisis intervention, physical therapy, play therapy, psychiatry, social skills groups, and social work.
- Residential Services Residential services offering 16 traditional homes across Ontario County communities plus 15 dedicated apartments at CreekView for individuals with disabilities.
- Children & Family Services Family support services including family reimbursement, guardianship assistance, crisis intervention, transition services, and senior services for families and caregivers.
- Autism Connections A comprehensive resource for children and adults with autism spectrum disorder offering assessment, diagnosis, treatment planning, behavior support, social skills groups, and therapy services.
- Aging Services Aging services offering consultations, health care proxies, MOLST, grief support, activities, and fall prevention for seniors with disabilities transitioning into retirement.
- Camp Bristol Hills A summer day camp for children with disabilities including autism, providing recreational and developmental programming.
Quantifiable outcome
- 16 residential homes serving individuals across 6 communities
- +2 more outcomes
Companies that use The Arc Ontario
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles3 records
The Arc Ontario technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
The Arc Ontario partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and minor.
- MozaiccorePartnership with Mozaic to offer clinical services including autism testing, behavior support, play therapy, psychiatry, and social work at The Arc Ontario's main facility for family convenience.
- Baldwin Real Estate CorporationcorePartnership in development of CreekView Apartments - a 96-unit multi-family affordable apartment complex in Canandaigua with 15 units dedicated to Arc Ontario individuals.
- DiMarco GroupcoreCo-development partner in CreekView Apartments project providing affordable housing for individuals with disabilities.
- Finger Lakes Coffee RoastersminorCoffee supplier for North Star Café social enterprise, providing local coffee for the café's retail operations.
- Active Academy After School Tales for TailsminorCommunity partnership for Pet Connections animal-assisted therapy program providing after-school programming.
- Ontario County Health FacilityminorHealthcare partnership for Pet Connections therapy animal visits to benefit residents.
- Canandaigua VA Medical CenterminorPartnership for pet therapy visits supporting veteran healthcare through Pet Connections program.
- Finger Lakes Pet ResortminorLocal business partnership supporting Pet Connections program and career training in animal care.
- Finger Lakes Community CollegecoreCollege Experience program location offering access to campus amenities, extracurricular activities, and audited classes for individuals with disabilities.
- Hobart & William Smith CollegescoreCollege Experience program location providing college campus access for employment exploration and social skill development.
- Denise Chaapel / Downtown Canandaigua BIDcorePartnership with Downtown Canandaigua Business Improvement District led to creation of Bad Dog Boutique location in downtown district.
- The Arc of MonroecorePartnership for Over the Edge rappelling fundraiser to support people and programs of both The Arc Ontario and The Arc of Monroe.
- Over the EdgeminorUrban rappelling company since 2004 providing the rappelling platform for fundraising events.
- Medical Answering Service (MAS)minorMedicaid transportation coordination through MAS 1-800-850-5340 for medical appointments.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
The Arc Ontario competitors and assessment
Company assessmentDirect peers
- The Arc of Monroe: Sister Arc chapter in adjacent Monroe County, NY. Directly comparable as a chapter of The Arc New York delivering residential, day, employment, and clinical services to individuals with IDD in the Finger Lakes region, and an explicit fundraising partner of The Arc Ontario.
- CP Rochester: Rochester-area nonprofit providing residential, day, clinical, and employment services for people with IDD and autism. Directly comparable geographically and programmatically to The Arc Ontario, though larger in scale and service breadth.
- Heritage Christian Services: Western New York nonprofit operating residential, day habilitation, employment, and clinical services for individuals with IDD. Comparable mission, OPWDD-funded service mix, and Finger Lakes / Rochester footprint.
- Person Centered Services: New York nonprofit providing OPWDD-funded care coordination and home- and community-based services to individuals with IDD. Comparable population and Medicaid-funded HCBS service model across multiple NY counties.
Broad incumbents
- Easterseals New York: Regional branch of a national disability services nonprofit offering vocational rehabilitation, autism services, and community-based supports. Comparable population and services but operates as part of a broader national portfolio with wider geographic reach.
- Goodwill Industries of Rochester and the Finger Lakes: Regional Goodwill affiliate providing employment placement, training, and day services for people with disabilities and other barriers. Directly comparable on Abbey Employment Services-style staffing and vocational supports, though Goodwill operates a much broader retail-driven funding model.
- The Arc New York: Statewide chapter of The Arc representing the network that The Arc Ontario belongs to. Functions as an umbrella/advocacy peer rather than direct competitor, but defines the funding, branding, and policy ecosystem in which The Arc Ontario operates.
Regional players
- Helio Health (formerly known as Elmira Psychiatric Center affiliates): Upstate New York behavioral health and disability services provider offering clinical, residential, and community programs. Comparable on clinical and community-based supports for the disability population in the broader Finger Lakes / Western NY region.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
The Arc Ontario social profiles
Digital presenceThe Arc Ontario financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Arc Ontario leadership team
Management profileNumber of profiles
Profiles12 records
The Arc Ontario subsidiaries and ownership
Company hierarchySubsidiaries12 records
The Arc Ontario funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Arc Ontario M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Arc Ontario
What does The Arc Ontario do?
The Arc Ontario delivers a comprehensive suite of disability support programs for individuals with intellectual and developmental disabilities in Ontario County, NY, including residential services, day habilitation, career and employment services, clinical and autism services, and family support. The organization also operates a network of social enterprises (North Star Café, Bad Dog Boutique, Spot On Cleaning, Finger Lakes Bus Service, Pet Connections, FLX Premier Bottling) that generate revenue and create employment opportunities for program participants.
Is The Arc Ontario a public or private company?
The Arc Ontario is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was The Arc Ontario founded?
The Arc Ontario was founded in 1954. It employs 251 to 500 people.
Where is The Arc Ontario based?
The Arc Ontario is headquartered in Canandaigua, United States, in the North America region.
How does The Arc Ontario make money?
Four revenue lines are on record. Medicaid/Government Funding is the primary driver. The others are donations and Fundraising, social Enterprise Revenue and membership Dues.
Who are The Arc Ontario's main competitors?
Direct peers on record are The Arc of Monroe, CP Rochester, Heritage Christian Services and Person Centered Services. Broad incumbents are Easterseals New York, Goodwill Industries of Rochester and the Finger Lakes and The Arc New York. Helio Health (formerly known as Elmira Psychiatric Center affiliates) is listed as a regional player.
Does The Arc Ontario have an API?
No public API is recorded for The Arc Ontario.
What industry is The Arc Ontario in?
The Arc Ontario's product category is Disability and Social Services. Its primary akta.pro industry code is BPAGAEAG, Disability Services & Independent Living Support, with a secondary code of BPAGACAG, Disability Services & Independent Living Support. Its NAICS code is 624310 and its SIC code is 8300.