Heritage MedCall

What Heritage MedCall does

Heritage MedCall (Heritage Medcall LLC) is a privately held Tampa, Florida-based company founded in 1988 that provides wireless and wired emergency call systems for senior living communities across the United States. Its core products are the Fusion and Freedom life safety platforms, which deliver a visual communication interface with color-coded call prioritization, drag-and-drop resident and device assignment, real-time call routing, and custom email reporting, complemented by Fusion eCall and Freedom eCall mobile companion applications for caregiver acknowledgment and push-notification-based emergency response. The Fusion platform is protected by two granted U.S. patents (Nos. 9,305,450 and 10,380,873) covering the mobile companion app and caregiver communication methods. The company additionally offers one-device-per-room retrofitting services, staff training, and 24/7 tiered human technical support with defined SLAs.

Heritage MedCall generates revenue through a mix of subscription software licensing for its platforms, sale of hardware devices (pendants, wearables, room units), and bundled professional services including installation, training, planning, and ongoing tech support. Pricing is quote-based with multi-year contracts, and the company emphasizes affordability across budget tiers from simple visual systems to top-of-the-line software. The go-to-market is direct enterprise field sales targeting senior living community operators, supported by a website-driven lead capture motion, organic search, customer testimonials, and word-of-mouth referrals. The company reports 1,300+ clients, 1,000+ completed projects, 50,000 units installed, and a 4.89 out of 5 support rating, operating with a small 1-10 person team under privately held, founder/owner-operated ownership with no disclosed institutional investors.

Name

Heritage MedCall

Legal name

Heritage Medcall LLC

Website

https://heritagemedcall.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1–10 employees

Short description

Heritage MedCall provides wireless and wired emergency call systems (Fusion and Freedom platforms) for senior living communities across the United States, serving operators of assisted living, memory care, and independent living facilities with subscription software, hardware, and 24/7 support services.

Ownership category

akta.pro rank

Product category

Senior Living Emergency Call Systems

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000)

akta.pro primary industry

Smart Home & Assistive Technology Installation for Aging-in-Place (HSABAJAI)

Keywords

• Emergency call systems
• Senior living technology
• Life safety platforms
• Caregiver communication
• Wireless nurse call

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Platform Subscription: The Fusion platform is sold as a subscription, providing ongoing access to software updates, cloud connectivity, mobile app features, and reporting tools. Pricing is affordable relative to other life safety systems, with options for all budgets from simple visual systems to top-of-the-line software.
2. Professional Services (Installation, Training, Support): The company provides installation, training, planning, and ongoing tech support as bundled or add-on services. Support is available 24/7 with multiple priority tiers and human-only tech support.
3. Hardware and Retrofit Services: Sale of pendants, devices, and retrofitting services for senior living communities. The company offers one-device-per-room retrofitting solutions synced to its platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Heritage MedCall provides wireless and wired emergency call systems for senior living communities through its proprietary Fusion and Freedom life safety software platforms. These platforms feature visual communication interfaces, real-time call routing, color-coded call prioritization, and mobile companion apps (Fusion eCall and Freedom eCall). The company also sells associated hardware devices (pendants, wearables, pull-cords) and provides installation, retrofitting, staff training, and 24/7 tiered technical support services.

Product overview

Heritage MedCall offers a unified portfolio of life safety platforms and services for senior living communities, centered around two main products: Fusion and Freedom. These platforms provide visual communication systems enabling residents to call for help and caregivers to respond quickly to emergencies. Both platforms are complemented by mobile companion apps (Fusion eCall and Freedom eCall) for on-the-go response. The company also provides associated services including retrofitting existing communities, system training, and 24/7 technical support with tiered priority levels.

Differentiator

Problem solved

Functional benefit

Brands

• Fusion: Primary visual communication platform for senior living communities with UI/UX features for emergency call management, mobile app integration, drag-and-drop room assignment, color-coded visual cues, data analytics, and custom email reports. U.S. Patent Nos. 9,305,450 and 10,380,873.
• Freedom

Products and services

• Fusion

Quantifiable outcome

• Staff can be trained in less than a day on the Fusion platform, reducing onboarding burden and cost.
• +4 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Scale indicators5 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• Tunstall Healthcare Group: Tunstall is a global incumbent in telecare, telehealth, and emergency response solutions for seniors, with significant overlap to Heritage MedCall's resident emergency call capability set.
• Rauland (AMETEK): Rauland, part of AMETEK, is a long-established broad incumbent in healthcare communication and nurse call systems, serving hospitals and senior living with a much larger product portfolio than Heritage MedCall.
• Securitas Healthcare (formerly Stanley Healthcare): Securitas Healthcare is a large, diversified provider of senior living safety, security, and RTLS solutions including emergency call, competing broadly with Heritage MedCall across the same operator base.
• Arial (Baxter): Arial, formerly part of Hillrom and now under Baxter, offers a broad portfolio of nurse call and care communications, including senior living-oriented systems that compete with Heritage MedCall at the broader portfolio level.

Direct peers

• Vigil Health Solutions: Vigil Health Solutions provides wireless emergency call and monitoring systems for senior living and continuing care communities, overlapping directly with Heritage MedCall's Fusion platform functionality.
• Cornell Communications: Cornell manufactures nurse call and emergency call systems used in senior living and skilled nursing facilities, competing head-to-head with Heritage MedCall for the same operator buyers.
• West-Com Nurse Call Systems: West-Com designs and installs nurse call and emergency response systems for healthcare and senior living facilities, directly competing in the same wired/wireless resident-call category.
• Critical Alert Nurse Call Systems: Critical Alert provides software-driven nurse call and patient/staff communication systems for hospitals and senior living, competing with Heritage MedCall in the wireless emergency call segment.
• RCare: RCare provides wireless nurse call and emergency call systems specifically designed for senior living and assisted living communities, making it a close direct competitor to Heritage MedCall's Fusion and Freedom platforms.
• Status Solutions: Status Solutions offers sensor-based alerting, mass notification, and emergency call platforms for senior living and healthcare, overlapping directly with Heritage MedCall's life safety and resident-call use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/heritagemedcall
• LinkedInlinkedin.com/company/heritage-medcall

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heritage MedCall