West-Com Nurse Call Systems
West-Com Nurse Call Systems is a privately held healthcare communications company founded in 1983 that designs and distributes nurse call systems and integrated communication platforms for hospitals, post-acute care facilities, senior living communities, behavioral health settings, and outpatient clinics across the US, Canada, and the Middle East.
- Company typePrivate
- Founded1983
- HeadquartersFairfield, United States
- Headcount101–250
- GTM typeB2B
- OfferingHardware or Manufacturing
What West-Com Nurse Call Systems does
West-Com Nurse Call Systems, Inc. is a privately held healthcare communications company founded in 1983 and headquartered in Fairfield, California. The company designs, manufactures, and distributes nurse call systems and integrated communication platforms for acute care hospitals, post-acute care facilities, senior living communities, behavioral health settings, and outpatient clinics across the United States, Canada, and the Middle East. Its portfolio is anchored by the Connect™ VoIP/PoE nurse call system and the FocusCare® software platform, with complementary modules including CareBoard™ electronic whiteboards, MobileCare™ mobile application, CliniCare™ clinic flow solution, OneCare senior living solution, Telehealth/Virtual Solutions (powered by Vitalchat), and purpose-built Behavioral Health hardware with ligature-resistant fixtures.
The platform is designed for direct integration with major EMR systems (Epic, Cerner, MEDITECH, Allscripts, McKesson, MedHost), bed manufacturers (Stryker, Hill-Rom, LINET), RTLS providers (Stanley, Sonitor, CenTrak), and wireless communication vendors (Vocera, Ascom, Spectralink) without requiring third-party middleware. The company holds UL 1069 and UL 2900 cybersecurity certifications and is GDPR and CCPA compliant.
West-Com generates revenue primarily through one-time hardware and software license sales distributed via a network of 73 certified authorized dealers, supplemented by optional recurring service contracts and subscription-based virtual care features. The go-to-market combines channel partner sales with direct enterprise field sales through a consultative demo-based motion targeting healthcare provider organizations. Differentiators cited include no recurring license fees, free lifetime technical training, clear upgrade paths, and embedded behavioral health and telehealth capabilities within the nurse call platform.
West-Com Nurse Call Systems firmographics
Firmographics- Name
- West-Com Nurse Call Systems
- Legal name
- West-Com Nurse Call System, Inc.
- Website
- https://westcomncs.com
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- West-Com Nurse Call Systems is a privately held healthcare communications company founded in 1983 that designs and distributes nurse call systems and integrated communication platforms for hospitals, post-acute care facilities, senior living communities, behavioral health settings, and outpatient clinics across the US, Canada, and the Middle East.
- Ownership category
- akta.pro rank
West-Com Nurse Call Systems industry classification
Industry- Product category
- Nurse Call and Healthcare Communication Systems
- akta.pro primary industry
- Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
- akta.pro secondary industry
- Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)
Keywords
Where West-Com Nurse Call Systems is headquartered
LocationHeadquarters
- HQ city
- Fairfield
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
West-Com Nurse Call Systems business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Nurse Call Systems Hardware & Software: Sale of nurse call systems including Connect VoIP/PoE systems, consoles, workflow stations, patient stations, dome lights, and associated hardware. Includes FocusCare software platform. Systems sold through distributor network with optional service contracts.
- Service Contracts & Maintenance: Ongoing maintenance, technical support, and system updates provided through optional service contracts. 24/7 response time guarantees from local factory-certified technicians.
- CareBoard Electronic Whiteboards: Sale of electronic whiteboard solutions for acute and post-acute settings with CALL ASSURANCE LED lights.
- Mobile & Telehealth Applications: MobileCare app and Virtual Care/Telehealth services integrated with Vitalchat for virtual rounding, family visits, and virtual sitters.
- CliniCare Clinic Flow Solutions: Clinic patient flow management systems including check-in kiosk, information boards, room status stations, and workflow tools.
- Professional Services: System design, installation, implementation, and consulting services provided through certified distributor network.
- Technical Training: Free technical training provided to customers for the life of the system (no additional charge).
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
West-Com Nurse Call Systems product offering
Product offeringCore offering
West-Com designs, manufactures, and supports enterprise nurse call and healthcare communication systems for hospitals, senior living, post-acute care, behavioral health, and clinic environments. Its core offering is the Connect VoIP/PoE nurse call platform powered by the proprietary FocusCare software, complemented by CareBoard electronic whiteboards, MobileCare mobile app, CliniCare clinic flow solution, OneCare senior living nurse call, behavioral health hardware, and Telehealth virtual care services. Systems are sold and serviced through a network of 73 certified authorized distributors and direct enterprise sales.
Product overview
West-Com Nurse Call Systems offers an integrated healthcare communication platform centered on nurse call systems with multiple complementary modules. The core Connect™ system (VoIP/PoE-based) serves as the primary nurse call platform, which integrates with CareBoard™ electronic whiteboards for real-time patient information display, Telehealth virtual care services for remote engagement, MobileCare™ mobile app for caregiver notifications, and CliniCare™ for clinic flow management. The portfolio also includes purpose-built Behavioral Health solutions with specialized safety hardware, OneCare for senior living environments, and FocusCare® as the underlying software platform. All products are designed to work together as an enterprise-level integrated healthcare communication system with no middleware required for direct integrations.
Differentiator
Problem solved
Functional benefit
Brands
- Connect™: VoIP, PoE nurse call system designed for outstanding care coordination in healthcare facilities.
- CareBoard™
- MobileCare™
- CliniCare™
- OneCare
- FocusCare®
Products and services
- Connect Nurse Call System A VoIP, PoE (Power over Ethernet) enterprise nurse call system providing unified communication, collaboration, and safety across healthcare environments. Includes All-In-One Interactive Nurse Console, Workflow Stations, and Advanced Analytics. Designed for hospitals and care facilities.
- CareBoard Electronic Whiteboards Digital whiteboard solution displaying real-time patient information, care plans, unit/staff/patient statuses, requests, alerts, and alarms without manual entries. Features CALL ASSURANCE LED lights. For acute and post-acute care facilities.
- Telehealth Virtual Solutions Virtual care services including Virtual Rounding, Virtual Family Visits, and Virtual Sitter powered by Vitalchat, enabling remote patient monitoring and family engagement.
- Wireless Emergency Call Kit All-in-one wireless emergency call solution for quick setup and easy deployment in emergency or temporary healthcare environments, ensuring continuous patient-caregiver communication.
- Behavioral Health Solutions Purpose-built nurse call system designed for psychiatric and behavioral health settings, featuring ligature-resistant fixtures, heavy-duty stainless plates, tamper-proof screws, embedded microphones, and security locks to minimize self-harm risks.
- MobileCare Mobile Application Mobile application enabling direct-to-caregiver alerts, staff assignments, virtual rounding, and real-time care alert management for improved response times.
- CliniCare Clinic Flow Solution Cross-platform clinic flow management system optimizing patient flow through real-time notifications about patient, caregiver, and exam room statuses; reduces wait times and improves operational efficiency in clinics and ambulatory care centers.
- OneCare Senior Living Nurse Call Solution Complete UL 1069 certified nurse call solution combining wired and wireless emergency call capabilities, designed for senior living, skilled nursing, and post-acute care facilities.
Quantifiable outcome
- 30-50% of hospital patient falls result in injury, with injured patients requiring additional treatment and 6.3 days added hospital stay on average
- +5 more outcomes
Companies that use West-Com Nurse Call Systems
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles5 records
West-Com Nurse Call Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration40 records
Feature13 records
West-Com Nurse Call Systems partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- VitalChatcoreTechnology partnership for Virtual Care services integrated into the nurse call platform. Powers Virtual Rounding, Virtual Family Visits, and Virtual Sitter solutions. Vitalchat is specifically mentioned in behavioral health solutions for enhanced patient monitoring.
- EpiccoreEMR integration partnership. CareBoards seamlessly integrate with EHR/EMR systems including Epic for reduced data entry and human error.
- CernercoreEMR integration partnership for EHR connectivity and data exchange with West-Com communication systems.
- MEDITECHcoreEMR integration partnership for EHR connectivity with West-Com nurse call and communication platforms.
- Crest Healthcare SupplyminorHealthcare supply distributor partnership for product distribution.
Scale indicators4 records
Expansion highlights5 records
West-Com Nurse Call Systems competitors and assessment
Company assessmentDirect peers
- Jeron Electronic Systems: Jeron is a long-standing nurse call and healthcare communications vendor offering Provider and Pro-Alert systems. Comparable in product scope to West-Com's Connect platform and overlapping customer base in hospitals and senior living.
- Rauland (a division of Amphenol): Rauland is one of the most established nurse call system vendors, now operating as a division of Amphenol. Directly comparable to West-Com across acute care, with broader global reach and a longer track record in large hospital systems.
- Ascom: Ascom provides clinical communication and alarm management solutions for hospitals, including wireless nurse call, mobile alerting, and integration with EMRs. Comparable to West-Com in target buyers (acute care hospitals) and in offering mobile/caregiver communication workflows.
- Vocera Communications (now part of Stryker): Vocera is a clinical communications platform now owned by Stryker, providing badge-based voice communication, secure messaging, and care team coordination. Overlaps with West-Com's MobileCare mobile alerting and integrates with EMR and nurse call workflows.
- Critical Alert Systems: Critical Alert Systems provides nurse call and patient communications technology, including VoIP-based systems and middleware-free integrations. Direct competitor in the nurse call category, particularly in acute and post-acute settings.
- TeleTracking Technologies: TeleTracking provides patient flow, capacity management, and command center software for hospitals. Comparable to West-Com's CliniCare clinic flow solution and to its command-center-style aggregation of unit status, alerts, and staff/patient information.
Broad incumbents
- Hillrom (now part of Baxter): Hillrom was a major nurse call and patient monitoring vendor with a broad med-surg portfolio including beds, surfaces, and connected care. Comparable to West-Com's Connect/CareBoard in hospital workflows but with significantly broader portfolio and larger installed base.
- Stanley Healthcare (now Securitas Healthcare): Stanley Healthcare provides RTLS, wander management, and patient safety solutions integrated into hospital workflows. Listed as a West-Com integration partner and competes in adjacent categories such as asset tracking and patient elopement prevention.
Emerging players
- Mobile Heartbeat (a CPSI company): Mobile Heartbeat provides a clinical communication and collaboration platform focused on mobile workflows and team-based messaging. Overlaps with West-Com's MobileCare mobile alerting module in caregiver communication use cases.
Others
- Sonitor Technologies: Sonitor provides ultrasound-based RTLS for healthcare facilities. Listed as a West-Com RTLS integration partner; not a direct nurse call competitor but operates in the connected care stack adjacent to West-Com's platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks3 records
Key highlights7 records
Customer concentration
West-Com Nurse Call Systems social profiles
Digital presenceWest-Com Nurse Call Systems compliance and trust
Trust signalCompliance5 records
West-Com Nurse Call Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
West-Com Nurse Call Systems leadership team
Management profileNumber of profiles
West-Com Nurse Call Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
West-Com Nurse Call Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about West-Com Nurse Call Systems
What does West-Com Nurse Call Systems do?
West-Com designs, manufactures, and supports enterprise nurse call and healthcare communication systems for hospitals, senior living, post-acute care, behavioral health, and clinic environments. Its core offering is the Connect VoIP/PoE nurse call platform powered by the proprietary FocusCare software, complemented by CareBoard electronic whiteboards, MobileCare mobile app, CliniCare clinic flow solution, OneCare senior living nurse call, behavioral health hardware, and Telehealth virtual care services. Systems are sold and serviced through a network of 73 certified authorized distributors and direct enterprise sales.
Is West-Com Nurse Call Systems a public or private company?
West-Com Nurse Call Systems is a private company. It is classified as unknown and is currently operating.
When was West-Com Nurse Call Systems founded?
West-Com Nurse Call Systems was founded in 1983. It employs 101 to 250 people.
Where is West-Com Nurse Call Systems based?
West-Com Nurse Call Systems is headquartered in Fairfield, United States, in the North America region.
How does West-Com Nurse Call Systems make money?
Seven revenue lines are on record. Nurse Call Systems Hardware & Software is the primary driver. The others are service Contracts & Maintenance, careBoard Electronic Whiteboards, mobile & Telehealth Applications, cliniCare Clinic Flow Solutions, professional Services and technical Training.
Who are West-Com Nurse Call Systems's main competitors?
Direct peers on record are Jeron Electronic Systems, Rauland (a division of Amphenol), Ascom, Vocera Communications (now part of Stryker), Critical Alert Systems and TeleTracking Technologies. Broad incumbents are Hillrom (now part of Baxter) and Stanley Healthcare (now Securitas Healthcare). Mobile Heartbeat (a CPSI company) is listed as an emerging player. Sonitor Technologies is listed as an others.
Does West-Com Nurse Call Systems have an API?
No public API is recorded for West-Com Nurse Call Systems.
What industry is West-Com Nurse Call Systems in?
West-Com Nurse Call Systems's product category is Nurse Call and Healthcare Communication Systems. Its primary akta.pro industry code is HLACAFAH, Virtual Nursing, Telemonitoring & Command Center Platforms, with a secondary code of HSABAIAB, Care Navigation & Service Coordination (Medical, Social, Community).