Proclaim Management Solutions

What Proclaim Management Solutions does

Proclaim Management Solutions, operating legally as DWF Claims (Australia) Pty Limited, is a specialist outsourced claims management business founded in 1999 and headquartered in Australia. The company provides cradle-to-grave claims management under delegated authority across all major lines of general insurance, including professional liability, general liability, marine cargo, financial institutions, D&O, management liability, legal expenses, cyber, and bloodstock. Clients access the service via the proprietary Propel platform (propel.proclaim.au), which supports online first notification of loss, and a Data Visualisation Software add-on for risk portfolio benchmarking and performance dashboards. The company is a wholly-owned subsidiary of DWF Group, a London-listed global professional services firm, and operates offices in Sydney, Brisbane, Melbourne, and Perth.

The business serves three principal customer segments: insurers and underwriting agencies (outsourced claims handling across delegated authority mandates), insurance brokers (claims support services), and corporate clients with complex property and liability exposures such as shopping centres, airports, hotels, retail chains, property managers, and energy operators. A documented case involved a geothermal power station claim with a quantum in excess of $150 million that was settled for less than $10 million. Services extend beyond pure claims handling to include commercial recoveries, project and legacy management, and training and consulting.

Revenue is generated on a managed-services basis through bespoke B2B engagements; pricing is quote-based and not publicly disclosed. Go-to-market is enterprise field sales, leveraging DWF Group's global insurance and legal client relationships for cross-selling. Operational leadership comprises a Head of Operations (Andrea Mulchrone), Head of Territory (Richard Thomas), and Head of Claims (Maria Rosman) in Australia. Proclaim holds compliance with Australia's General Insurance Code of Practice, which functions as a procurement prerequisite for insurer-side mandates.

Name

Proclaim Management Solutions

Legal name

DWF Claims (Australia) Pty Limited

Website

https://proclaim.com.au

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Proclaim Management Solutions is an Australian specialist claims management business, founded in 1999 and part of DWF Group, providing outsourced cradle-to-grave claims handling across all major lines of general insurance to insurers, underwriting agencies, brokers, and corporate clients via its Propel platform.

Ownership category

akta.pro rank

Product category

Insurance Claims Management

NAICS

Insurance Carriers (5241)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Management Liability (D&O/EPL/Fiduciary) (FSAJAGAD)

Keywords

• Claims management services
• Insurance claims administration
• Outsourced claims handling
• General insurance claims
• Delegated authority claims

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Claims Management Services: Outsourced claims management services for insurers, underwriting agencies, brokers and corporate clients across all lines of general insurance. Services include professional liability, general liability, marine cargo, financial institutions, D&O, management liability, legal expenses, cyber, and bloodstock claims.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Proclaim provides outsourced cradle-to-grave claims management services across all lines of general insurance, delivered via its Propel claims management platform. Services cover professional liability, general liability, marine cargo, financial institutions, D&O, management liability, legal expenses, cyber, and bloodstock claims for insurers, underwriting agencies, brokers, and corporate clients across Australia.

Product overview

Proclaim Management Solutions, now part of DWF Group since acquisition, operates as a specialist claims management platform offering innovative outsourced claims solutions across all lines of general insurance. The core product is the Proclaim Claims Management Platform, which provides First Notification of Loss cradle-to-grave claims management, supplemented by the Proclaim Data Analytics add-on module for risk portfolio visualization. The platform offers multiple service modules covering professional liability, general liability, marine cargo, financial institutions, D&O, management liability, legal expenses, cyber claims, and bloodstock. Additional services include training and consulting, commercial recoveries, and project and legacy management. Clients access the system through dedicated corporate and insurance client portals.

Differentiator

Problem solved

Functional benefit

Products and services

• Proclaim Claims Management Platform (Propel) Proclaim's proprietary Propel claims management platform provides First Notification of Loss cradle-to-grave claims management under delegated authority, hub management for collation of data from multiple service providers, deductible claims management, and excess layer/follow market claims administration. It serves insurers, underwriting agencies, brokers, and corporate clients through a dedicated client login portal at propel.proclaim.au.
• Professional Liability Claims Management Outsourced claims management service for professional liability insurance lines, providing end-to-end handling of professional indemnity claims for insurers, underwriting agencies, brokers, and corporate clients.
• General Liability Claims Management Outsourced claims management service for general liability insurance, handling public liability and general liability claims across commercial lines for insurance and corporate clients.
• Marine Cargo Claims Management Specialised claims management service for marine cargo insurance, handling loss and damage claims across marine cargo lines for insurers and underwriting agencies.
• Financial Institutions Claims Management Claims management service tailored for financial institutions, addressing the specific claims handling requirements of banks, lenders, and other financial services organisations.
• D&O (Directors and Officers) Claims Management Claims management service for directors and officers liability insurance, handling complex D&O claims for insurers, underwriting agencies, and corporate policyholders.
• Management Liability Claims Management Claims management service for management liability insurance, handling claims against corporate management including employment practices and fiduciary exposures.
• Legal Expenses Claims Management Claims management service for legal expenses insurance, handling the lifecycle of legal expenses claims for insurers, underwriting agencies, brokers, and corporate clients.
• Cyber Claims Management Claims management service for cyber insurance, handling cyber incident claims for insurers, underwriting agencies, brokers, and corporate clients across Australian cyber lines.
• Bloodstock Claims Management Claims management service for bloodstock/livestock insurance, handling mortality and loss claims for bloodstock insurance lines.
• Commercial Recoveries Commercial debt recovery service integrated with claims management, supporting recovery of amounts related to claims for insurers and corporate clients.
• Project and Legacy Management Claims management service for projects and legacy matters, addressing long-tail and historical claims portfolios for insurers and corporate clients.
• Training and Consulting Services Training and consulting services supporting claims management operations for insurance and corporate clients, including best-practice advice and capability uplift.

Quantifiable outcome

• Settlement less than $10m on a geothermal power station claim with quantum in excess of $150m

Named customers5 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature4 records

Partnerships

One partnership is on record.

• DWF GroupcoreStrategic or Co-development PartnerProclaim was acquired by DWF Group, integrating as a specialist claims management business within DWF's global claims management and legal services platform. This provides clients access to expanded network of claims, legal and risk management expertise while maintaining Proclaim's specialist service and innovation.

Scale indicators2 records

Recent moves2 records

Expansion highlights5 records

Direct peers

• Crawford & Company: Global third-party administrator and loss adjuster offering outsourced claims management to insurers and corporates across multiple lines. Direct competitor to Proclaim's outsourced claims management model, particularly on complex and high-severity matters.
• Sedgwick: Major global claims management and loss adjusting firm serving insurers, brokers and corporates. Closely comparable to Proclaim's cradle-to-grave claims management under delegated authority and analytics-driven approach.
• Gallagher Bassett: Specialist TPA division of Arthur J. Gallagher providing outsourced claims management across P&C, liability and specialty lines. Directly comparable to Proclaim's claims handling across general insurance lines.
• McLarens: Global loss adjusting and claims management firm serving insurance markets with complex claims expertise. Comparable to Proclaim in its focus on specialty and complex claims, including property, casualty and financial lines.
• Charles Taylor: International claims services and adjusting group providing managed claims solutions to insurers and corporates. Directly comparable service portfolio to Proclaim's claims management and adjusting offerings.
• Broadspire: Global TPA offering casualty, liability and workers' compensation claims management to insurers and self-insureds. Directly comparable outsourced claims operating model to Proclaim's.
• ESIS: Third-party claims administrator within Chubb providing outsourced claims and risk management services. Comparable to Proclaim in serving insurers with delegated authority claims handling.

Regional players

• LMI Group: Australian-focused loss adjusting and claims management firm serving insurers and corporates across ANZ. Closely comparable regional peer to Proclaim's Australian claims management business.
• Morgan Welch: Australian loss adjusting and claims services firm providing general insurance claims handling locally. Directly comparable regional competitor to Proclaim in the Australian market.

Others

• DWF Group: Global legal and professional services firm that is the parent company of Proclaim. Relevant as the acquirer/owner and integration platform rather than a direct operating peer; provides context for Proclaim's distribution and capability footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ProclaimAust
• YouTubeyoutube.com/user/DWFlaw
• LinkedInlinkedin.com/company/proclaim-management-solutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Proclaim Management Solutions