Mercy Supply Collaborative

What Mercy Supply Collaborative does

Mercy Supply Collaborative is a privately held, family-owned wholesale distributor of branded medical supplies headquartered in Pittsburgh, Pennsylvania. Founded in 1994 as Mercy Surgical Dressing Group and rebranded in 2018, the company distributes more than 15,000 SKUs spanning advanced and traditional wound care, ostomy, urological, skin care, respiratory, gloves, incontinence, compression, and nursing supplies. Its portfolio is sourced from major manufacturers including Hollister, Coloplast, ConvaTec, 3M, KCI/Acelity, Molnlycke, and Smith & Nephew, positioning Mercy as a multi-brand channel partner rather than a private-label competitor.

The company operates a national distribution platform that services all 50 US states and territories, supported by same-day shipping on orders placed before 5PM EST, no minimum order requirements, free drop shipping, and a 98%+ fill rate. Beyond physical distribution, Mercy has built proprietary Wound and Ostomy Management Software for clinical documentation and ordering, and offers WOCN Clinical Telehealth, patient billing triage, sales support, and brand protection services for manufacturer partners. A separately branded e-commerce front end for cash-pay consumers is delivered through a partnership with Medical Monks.

Revenue is generated through wholesale transactional distribution, with quote-based and contract pricing rather than publicly disclosed rates. Go-to-market is sales-led, anchored by dedicated class-of-trade-specialized sales representatives acting as single points of contact for post-acute care providers, HME/DME/Pharmacy buyers, small hospitals, and specialty shops. The company employs 51-100 people and reports no external institutional investors, funding rounds, or M&A activity in the available data, consistent with organic, family-controlled growth.

Name

Mercy Supply Collaborative

Legal name

Mercy Supply Collaborative

Website

https://mercyscb.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

51–100 employees

Short description

Mercy Supply Collaborative is a privately held, family-owned US wholesale distributor of 15,000+ branded medical supplies serving post-acute care providers, HME/DME/Pharmacy, small hospitals, and specialty shops across all 50 states, complemented by wound and ostomy management software and WOCN clinical telehealth services.

Ownership category

akta.pro rank

Product category

Medical Supply Distribution

NAICS

Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (423450)

SIC

Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047)

akta.pro primary industry

Medical Supplies & Consumables Wholesale (Non-Device) (CRAOAHAE)

akta.pro secondary industry

Durable Medical Equipment (DME) & Home Health Distribution (CRAOAHAF)

Keywords

• Medical supply distribution
• Wound care products
• Ostomy supplies
• Post-acute care solutions
• Healthcare wholesale distribution

Headquarters

HQ city

Pittsburgh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Wholesale Distribution: Mercy generates revenue through wholesale distribution of medical supplies including wound care, ostomy, urological, skin care, and other medical products. They offer coast-to-coast reach with no minimum orders, drop shipping, same-day shipping, and extensive inventory.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Mercy Supply Collaborative is a national wholesale distributor of more than 15,000 branded medical supplies spanning wound care, ostomy, urological, skin care, respiratory, gloves, needles, syringes, incontinence, compression, and nursing supply categories, sourced from leading manufacturers and delivered coast-to-coast with no minimum orders, drop shipping, and same-day shipping. The company complements its distribution offering with a suite of post-acute solutions including a Wound and Ostomy Management Software system, WOCN Clinical Telehealth consultation, patient billing triage, high-touch customer service, sales support, brand protection for manufacturers, and bespoke eCommerce applications.

Product overview

Mercy Supply Collaborative is a diversified, privately held healthcare services organization operating as a national medical supply distributor and service provider focused on the post-acute care marketplace. The company offers over 15,000 branded medical supply products across wound care (advanced and traditional), ostomy, urological, skin care, respiratory, gloves, needles, syringes, incontinence, compression, and nursing supplies. Its product portfolio is organized as a distribution platform supported by ancillary services including a Wound and Ostomy Management Software system, WOCN Clinical Telehealth Services, Patient Billing Triage, High Touch Customer Service, Sales Support, Brand Protection, and eCommerce capabilities. The company acts as a bridge between branded manufacturers (Hollister, Coloplast, ConvaTec, 3M, KCI, Molnlycke, Smith & Nephew, and many others) and healthcare providers including physician offices, wound care centers, institutional facilities, home health agencies, hospice, HME/DME/Pharmacy, small hospitals, and specialty shops.

Differentiator

Problem solved

Functional benefit

Brands

• Medical Monks: E-commerce partner for cash pay orders

Products and services

• National Distribution Services Coast-to-coast wholesale distribution with no minimum orders, drop shipping at no additional cost, same-day shipping when in-stock and ordered by 5 PM EST, and extensive inventory with 98%+ fill rates, available nationwide to post-acute care providers, HME/DME/pharmacy, small hospitals, and specialty shops.
• Advanced Wound Care Products Robust selection of advanced wound care dressings from major market leaders, including hard-to-find and specialty dressings from smaller manufacturers, distributed to wound care centers, physician offices, post-acute facilities, and hospitals.
• Traditional Wound Care Products Traditional wound care offerings including ABD pads through zinc oxide tape, covering a broad variety of wound-related conditions and consumables used by post-acute care providers and specialty shops.
• Ostomy Supplies Ostomy supplies from brands such as Hollister, Coloplast, and ConvaTec with fill rates consistently at or above 98%, covering both newest technologies and legacy product lines, distributed to ostomy patients via post-acute providers and HME/DME/pharmacy partners.
• Urological Supplies Urological supplies including catheters available in all sizes, materials, types, and packaging, with discrete packaging available upon request for patients across post-acute and home-care settings.
• Skin Care Products Basic incontinence protection, diabetic lotions, and wound prevention products, including both industry-leader items and specialty products added on request for post-acute and home-care patients.
• Additional Medical Supply Categories Additional product categories including Respiratory, Gloves, Alcohol Prep Pads, Adhesive Removers, Needles, Syringes, Incontinence Products, Daily Living Aids, Compression Wraps and Stockings, Nursing Supplies, and other medical consumables.
• Wound and Ostomy Management Software Wound and ostomy management, documentation, and ordering system designed to support clinical documentation and streamline ordering workflows for healthcare providers serving post-acute patients.
• WOCN Clinical Telehealth Services Complex case consultation, education, and training delivered by trained Wound, Ostomy and Continence Nurses (WOCN) via telehealth to support healthcare providers managing wound, ostomy, and continence patients in post-acute settings.
• Patient Billing Triage Patient billing triage services provided as part of the turn-key set of solutions to help healthcare providers manage billing workflows for post-acute patients receiving Mercy-distributed medical supplies.
• High Touch Customer Service Dedicated, well-trained customer service associates providing tailored solutions, with each customer assigned a single point of contact for orders, returns, product consultation, and billing inquiries.
• Sales Support Services Expert sales teams uniquely qualified and experienced in particular classes of trade providing outcomes-based solutions to manufacturers and healthcare providers.
• Brand Protection Services Brand protection services for manufacturers to safeguard their branded products and market presence through Mercy's 100% branded distribution and customer-controlled supply chain.
• eCommerce Services Bespoke software applications and expanding online presence for ordering and transaction capabilities, with cash-pay consumer orders routed through the e-commerce partner Medical Monks.

Quantifiable outcome

• 98%+ fill rate on orders
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• Medical MonksminorGTM or Marketing PartnerMedical Monks serves as Mercy's e-commerce partner for cash pay orders. Customers can click through to Medical Monks to place cash pay orders for medical supplies.
• Strategic Manufacturing PartnerscoreChannel Partner/ Reseller/ DistributorMercy works with branded manufacturers of clinical-based products in areas of national distribution, high touch customer service, sales support, and brand protection. They collaborate with strategic relationships to bring enhanced value in patient billing triage, eCommerce, wound documentation, and WOCN clinical telehealth services.
• HollistercoreChannel Partner/ Reseller/ DistributorOne of the leading manufacturers whose products Mercy distributes, specializing in ostomy supplies.
• KCI (Acelity)coreChannel Partner/ Reseller/ DistributorLeading manufacturer partner for advanced wound care products.
• 3McoreChannel Partner/ Reseller/ DistributorMajor manufacturer partner for healthcare products including wound care.
• ColoplastcoreChannel Partner/ Reseller/ DistributorLeading manufacturer of ostomy, wound, and urological products.
• ConvaTeccoreChannel Partner/ Reseller/ DistributorMajor manufacturer partner for wound care and stoma care products.
• MolnlyckecoreChannel Partner/ Reseller/ DistributorLeading manufacturer of single-use surgical and wound care products.
• Smith & NephewcoreChannel Partner/ Reseller/ DistributorMajor manufacturer partner for advanced wound care and orthopedics.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Concordance Healthcare Solutions: Independent US medical-surgical distributor formed through roll-ups of regional distributors (Tri-Anim, Patient Perfect, NDC). Mirrors Mercy's model as a multi-regional, privately held broad-line medical supply wholesaler serving acute and post-acute care.
• Byram Healthcare: Specialty distributor and supplier of urological, ostomy, wound, and DME products direct to patients and providers. Closely aligned with Mercy's home-delivery, post-acute focus on urological and ostomy categories.
• NDC (National Distribution Company): Regional medical-surgical distributor and wholesaler serving acute, post-acute, and alternate-care customers. Same mid-size, privately held profile as Mercy, with overlapping wound care, ostomy, urological, and DME-adjacent product categories.

Broad incumbents

• Medline Industries: Privately held manufacturer and distributor of medical supplies, including wound care, ostomy, and exam gloves. Direct overlap with Mercy in branded post-acute supplies, but Medline is significantly larger with manufacturing capabilities Mercy lacks.
• Henry Schein Medical: Distributor of medical, dental, and animal health products to office-based practitioners and alternate-site providers. Overlaps with Mercy's distribution model, particularly in serving physician offices, wound care centers, and ambulatory/post-acute settings.
• Owens & Minor: Healthcare logistics and medical supply distributor focused on hospital, home health, and post-acute providers. Comparable product breadth to Mercy in wound care and DME-adjacent supplies, with a much larger-scale Apria home medical equipment footprint.
• Cardinal Health (Medical segment): Major medical product distributor serving hospitals, ambulatory, and at-home providers. Compares with Mercy through its medical-surgical distribution arm, although Cardinal also offers pharmaceuticals and broader provider solutions at scale.
• McKesson Medical-Surgical: One of the largest US medical-surgical distributors. Overlaps directly with Mercy across wound care, ostomy, and post-acute supplies, but operates as part of a much broader pharmaceutical and medical distribution portfolio rather than focusing on the post-acute niche.

Emerging players

• Wound Care Source / Securisyn Medical: Specialty wound care product distributors and clinical service providers. Overlaps with Mercy on advanced wound care distribution and clinical education services, though typically narrower in product breadth.

Regional players

• Bimeco / Bemer Group (Boca Raton medical distributors): Specialty medical distributors focusing on wound care, ostomy, and urological supplies for the post-acute and homecare markets. Highly comparable business model to Mercy, operating at smaller scale and on more regional footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/mercyscb
• LinkedInlinkedin.com/company/mercy-surgical-dressing-group-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercy Supply Collaborative