SSC-ICT

What SSC-ICT does

SSC-ICT is the centralized ICT shared service organization of the Dutch national government, operating under the Ministry of the Interior and Kingdom Relations (BZK). Established in 2014 through the consolidation of previously independent ministry-level ICT organizations, SSC-ICT delivers end-to-end ICT services to seven ministries — BZK, BZ, FIN, IenW, JenV, SZW, and VWS — enabling approximately 59,000 civil servants to work securely from any device and location. The organization also serves as the strategic ICT partner of O&P Rijk, the Dutch government's HR service provider covering roughly 160,000 civil servants.

The technology portfolio is built around four core pillars: the Overheidsdatacenter (ODC), a 1,000 m2 (expandable to 2,400 m2) government-owned facility providing housing, hosting, and connectivity; DWR Next, the cloud-managed digital workplace enabling device- and location-independent work; SWF (Samenwerkfunctionaliteit), a secure collaboration tool that confines document exchange to government data centers; and a 24/7 Security Operations Center (SOC) operational since 2014. Supporting services include a multi-channel service desk handling ~4,000 emails and 7,000+ phone calls weekly, physical service counters at 20+ locations, and accessibility offerings (SuperNova screenreaders, Dragon speech recognition) for civil servants with disabilities. Web Applications management covers 120+ applications across ministries.

SSC-ICT operates as a non-commercial, budget-funded government entity with no external shareholders, no disclosed revenue, and no pricing model — services are provided at no direct charge to end users. Distribution is direct-to-government through ministry-specific service desks (most operating 7:30–22:00 weekdays; BZ operates 24/7), a self-service portal, and staffed service counters. There is no private-sector GTM motion; commercial expansion is not part of the mandate.

Name

SSC-ICT

Legal name

SSC-ICT

Website

https://ssc-ict.nl

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

501–1,000 employees

Short description

SSC-ICT is the Dutch national government's shared ICT service organization, providing digital workplace, data center, secure collaboration, and 24/7 cybersecurity services to 7 ministries and approximately 59,000 civil servants under the Ministry of the Interior.

Ownership category

akta.pro rank

Product category

Government IT Managed Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

akta.pro secondary industries

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA), Privacy, Data Protection & Cyber Governance (GRC) (BPAHAFAF), Identity & Access for Workforce (IAM/SSO/MFA, Conditional Access) (BPAEAIAH)

Keywords

• Government ICT services
• Managed public sector IT
• Shared service center
• Digital workplace services
• Secure government infrastructure

Headquarters

HQ city

The Hague

HQ country

Netherlands

HQ region

Europe

Offices16 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Government ICT Services: SSC-ICT operates as a shared service organization funded by the Dutch national government to provide ICT services to 7 ministries. As a public sector organization under the Ministry of the Interior and Kingdom Relations (BZK), it does not generate commercial revenue but is funded through government budgets to serve civil servants.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

SSC-ICT provides managed ICT services for the Dutch national government, delivering a unified digital work environment (DWR Next), government-owned data center infrastructure (Overheidsdatacenter), secure collaboration tools (SWF), 24/7 cybersecurity monitoring (SOC), and multi-channel end-user support (service desks, physical service counters, self-service portal) to approximately 59,000 civil servants across 7 ministries.

Product overview

SSC-ICT provides a comprehensive ICT service portfolio for the Dutch government across 7 ministries, serving approximately 59,000 users. The core offerings include: the Overheidsdatacenter (ODC) providing secure government-owned data center infrastructure; DWR Next as the digital workplace environment enabling mobile/remote work; SWF (Samenwerkfunctionaliteit) for secure document collaboration with external partners; and a Servicedesk handling ~4,000 emails and 7,000 phone calls weekly. Accessibility services include SuperNova screenreaders and Dragon Natural Speaking for employees with disabilities. The Security Operations Center (SOC) provides 24/7 cybersecurity monitoring. Servicebalies (physical counters) support hardware and password issues at various government locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Overheidsdatacenter (ODC) Government data center providing secure, sovereign ICT infrastructure (housing, hosting, connectivity) for Dutch government ministries, with a 1,000 m2 computer floor expandable to 2,400 m2.
• DWR Next (Digitale Werkomgeving Rijk Next) Cloud-managed digital work environment enabling ~59,000 civil servants across 7 ministries to work time-, location-, and device-independently with secure virtual workplace, document and application sharing, and video/chat communication.
• SWF (Samenwerkfunctionaliteit) Secure collaboration functionality that lets government employees and external partners (guests) safely exchange documents and information online, with all data stored in government data centers.
• Security Operations Center (SOC) 24/7 Security Operations Center that monitors, detects, analyzes, and responds to cyber threats and incidents to protect Dutch government organizations.
• Servicedesk SSC-ICT Multi-ministry telephone and email service desk supporting civil servants across 7 ministries (most 7:30-22:00 weekdays; BZ operates 24/7), handling around 4,000 emails and 7,000+ phone calls weekly.
• Servicebalies op Locatie (Service Counters) On-site service counters at more than 20 government locations in the Netherlands providing in-person support for hardware issues, password resets, device issuance/return and replacement of defective equipment.
• ICT en een Arbeidsbeperking Services Portfolio of ICT services and assistive technologies for government employees with disabilities (blind, visually impaired, motor impairments, dyslexia, autism, auditory limitations), integrated into the DWR workplace.
• SuperNova Screenreader (Visually Impaired) Screenreader software offering screen magnification, contrast enhancement, and color adjustment for civil servants with visual impairments.
• SuperNova Screenreader for Blind Users Screenreader with speech and Braille output enabling blind civil servants to fully operate their computer through keyboard navigation and text labels.
• Dragon Natural Speaking Speech recognition software providing command and dictate capabilities that enable civil servants with motor disabilities to operate their computer hands-free.
• SSC-ICT Jaarplan 2026 (Strategic Plan 2026) Published 2026 strategic planning document that sets SSC-ICT's focus areas (security, execution power, innovative services, customer orientation, workplace quality) for the year ahead.

Quantifiable outcome

• 59,000+ civil servants enabled to work 24/7 through ICT infrastructure
• +5 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature5 records

Partnerships

Five partnerships are on record, tiered minor and core.

• ProDemosminorStrategic or Co-development Partner · 27 September 2024ProDemos is a Dutch organization that promotes participation in democracy and politics. Together with Stichting Philadelphia, they partnered with SSC-ICT for prokkel activities around the 'Verkiezingstelefoon' (Election Phone), helping people with intellectual disabilities participate in elections. The joint initiative won the Gouden Prokkel 2024 award.
• Stichting PhiladelphiaminorStrategic or Co-development Partner · 27 September 2024Stichting Philadelphia provides support to people with intellectual disabilities. Together with ProDemos, they partnered with SSC-ICT for prokkel activities around the 'Verkiezingstelefoon' (Election Phone), helping people with intellectual disabilities participate in elections. The joint initiative won the Gouden Prokkel 2024 award.
• Auditdienst Rijk (ADR)coreImplementation/ SI/ Consulting Partner · 19 April 2024The Auditdienst Rijk (ADR) conducts independent audits of SSC-ICT's operations, including management of O&P Rijk's HR systems. SSC-ICT received unqualified audit opinions from ADR, confirming the quality of their service delivery. ADR provides assurance on aspects such as risk management, cybersecurity, and privacy.
• Global KnowledgeminorStrategic or Co-development Partner · 12 April 2024Global Knowledge is one of 26 European partners of the European Software Skills Alliance (ESSA). SSC-ICT was approached by Global Knowledge to participate in a European pilot on cloud engineering. The pilot, running from April to May 2024, is financed by the European Union and aims to develop sustainable learning programs in software skills to address shortages in the European software sector.
• O&P RijkcoreStrategic or Co-development Partner · 9 April 2024O&P Rijk is the HR service provider for the Dutch government, serving approximately 160,000 civil servants. SSC-ICT has partnered with O&P Rijk for 10 years, providing workplace services, technical application management, housing and hosting for the HR landscape. This partnership ensures all civil servants receive their salary on time each month. O&P Rijk relies on SSC-ICT as ICT partner for a wide range of services and products.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• CGI Federal: CGI Federal is the US government IT services arm of CGI Group, providing end-user computing, data center, and application management to federal agencies. Comparable to SSC-ICT's service portfolio (EUC, hosting, managed services) but as a commercial incumbent serving government as a customer.
• Atos (Public Sector / Eviden): Atos (and its Eviden unit) delivers managed workplace, data center, and security services to European government and defense clients, including the Netherlands. Comparable to SSC-ICT in EUC, hosting, and SOC offerings but as a large commercial incumbent with multi-country reach.
• Capgemini (Netherlands Public Sector): Capgemini Netherlands has a large public sector practice delivering IT outsourcing, workplace services, and digital transformation to Dutch and European government clients. Comparable in service portfolio to SSC-ICT but as a commercial competitor and partner to the Dutch government.

Regional players

• UK Government Digital Service (GDS) / CDIO: GDS, within the UK Department for Science, Innovation and Technology, provides shared digital, data and technology platforms across UK government departments. Comparable in mission to SSC-ICT as a central government digital service platform, but operating at a different national scope.
• Statens IT (Danish government shared service): Statens IT is the Danish central government's shared IT service provider, operating the same shared service center model as SSC-ICT for Danish ministries. Directly comparable in mandate and operating model, but serving a different national government in Denmark.

Direct peers

• Belastingdienst ICT: Belastingdienst ICT is the in-house ICT organization of the Dutch Tax Administration, one of the largest government IT operations in the Netherlands. Comparable to SSC-ICT in scale, governance, and government-internal service model, though tax-domain specific.
• SVB (Sociale Verzekeringsbank) IT: SVB is a Dutch semi-governmental organization that runs its own in-house IT operations to deliver social insurance services. Comparable to SSC-ICT as a government-adjacent entity managing large-scale internal IT, customer-facing digital services, and shared workplace infrastructure.
• Logius: Logius is the Dutch government's shared service organization for digital services (DigiD, MijnOverheid, e-Overheid voorzieningen). Like SSC-ICT, it operates as a government shared service center under BZK, providing shared ICT infrastructure and identity services to ministries.
• European Commission DG DIGIT / BITS: DG DIGIT (and its BITS unit) provides shared ICT infrastructure, cloud, and end-user computing services across European institutions. Closely comparable to SSC-ICT in model — government-owned shared service center for EU institutions, delivering workplace, data center, and collaboration services at scale.
• Justitiële ICT Organisatie (JIO): JIO is the Dutch shared service center for ICT within the Ministry of Justice and Security, operating the same in-government shared service model as SSC-ICT. It is the closest direct domestic peer in terms of mandate, customer model, and service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ssc-ict

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SSC-ICT