Airport Terminal Services

What Airport Terminal Services does

Airport Terminal Services, Inc. (ATS), operating commercially as Alliance Ground International (AGI), is a private U.S.-based aviation ground services company founded in 1987 and headquartered in Miami. The company provides integrated ground handling services to airlines and freight forwarders across North America through three core service lines: AGI Cargo (cargo handling with AWB tracking and MAWB payment capabilities, marketed as 'The Cargo People' for over three decades), Passenger Services (airline representation, check-in, and customer service), and Security Services (safety and risk mitigation with globally recognized safety certifications).

The underlying technology stack is operationally focused rather than platform-driven: proprietary digital portals for cargo tracking (one.allianceground.com) and MAWB payment (pay.agi.aero), a Workday-based careers platform, and a corporate website (agi.aero) with bilingual English/Spanish support. No AI/ML capabilities, APIs, SDKs, or proprietary technology platforms are disclosed. The company positions its employee development philosophy and safety culture — 'employees are a name, not a number' — as a workforce differentiator in a labor-intensive industry.

The business model is professional services: revenue is generated through contract-based service fees charged to airline customers for ground operations support, with secondary revenue from freight forwarders for cargo processing. Pricing is not publicly disclosed and is likely quote-based and contract-specific. Go-to-market is direct enterprise sales to airlines, with services delivered at multiple airport station locations across North America. The company operates with 1,001-5,000 employees, and its institutional infrastructure — formal ESG program, Code of Conduct, Vendor Code of Conduct, and dedicated C-suite — suggests a mature operator positioning for institutional engagement, though ownership, parent structure, funding history, and financial performance remain undisclosed.

Name

Airport Terminal Services

Website

https://atsstl.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Airport Terminal Services, operating as Alliance Ground International (AGI), is a Miami-based aviation ground services company providing cargo handling, passenger services, and security to airlines and freight forwarders across North America since 1987.

Ownership category

akta.pro rank

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Ground Handling Services: AGI provides airport ground handling services including cargo handling, passenger services, and security services to airlines. Revenue is generated through service fees charged to airline customers for ground operations support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Airport Terminal Services, Inc., operating as Alliance Ground International (AGI), provides aviation ground handling services to airlines across North American airports. Its offerings center on three pillars: AGI Cargo (freight handling with AWB tracking and MAWB payment), Passenger Services (where agents serve as airline representatives for check-in and customer support), and Security Services (safety operations backed by globally recognized certifications). Services are delivered through directly operated station operations under contract with airline customers.

Product overview

AGI (Alliance Ground International) operates as 'The Airport People,' providing integrated ground handling services for the North American aviation market. The company offers three interconnected core service lines: AGI Cargo (freight/cargo handling with online AWB tracking and MAWB payment capabilities), Passenger Services (airline representation and ground handling), and Security Services. These services are unified under the AGI brand and delivered through multiple station locations across North America, with a stated mission to invest in employees to deliver exceptional service to airline customers.

Differentiator

Problem solved

Functional benefit

Brands

• AGI Cargo: Known as The Cargo People for over three decades, AGI Cargo is a preeminent cargo handler in the North American market.

Products and services

• AGI Cargo Comprehensive air cargo handling services in the North American market, positioned as 'The Cargo People' with over three decades of experience. Includes freight forwarding support, AWB tracking via a dedicated online portal (one.allianceground.com), and MAWB payment capabilities (pay.agi.aero). Serves airlines and freight forwarders moving air freight through AGI-served stations.
• Passenger Services Ground handling where AGI's passenger service agents act as airline representatives, delivering check-in and other passenger support with a focus on extraordinary customer service. Targeted at commercial airlines seeking an outsourced, brand-aligned passenger experience at airport stations.
• Security Services Safety and security services at airport stations, supported by globally recognized safety certifications and day-to-day proactive risk mitigation measures. Targeted at airlines and airport stakeholders requiring compliance-grade security operations as part of outsourced ground handling.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Swissport International: World's largest aviation ground handling services company, providing cargo, passenger, and ramp services to airlines globally. Direct competitor to AGI in cargo and ground handling at airports.
• dnata: Em Emirates Group subsidiary and one of the largest air services providers globally, offering ground handling, cargo, and travel services. Directly comparable to AGI's integrated cargo-passenger-security model.
• Menzies Aviation: Global provider of airport ground services, cargo, and fuel services to airlines across 200+ airports. Closely comparable offering and customer base to AGI.
• Worldwide Flight Services (WFS): Major global air cargo and ground handling services provider serving airlines and freight forwarders at major airports. Directly competitive with AGI Cargo and passenger service lines.
• SATS Ltd: Singapore-based ground handling and in-flight catering company serving airlines across Asia-Pacific and other regions. Comparable integrated service portfolio but with Asia-centric footprint.
• GAT Airline Ground Support: US-based aviation ground handling company providing ramp, baggage, and cargo services to airlines at airports across North America. Closely comparable mid-sized competitor in AGI's home market.
• Unifi Aviation: North American aviation services provider offering ground handling, passenger services, and cargo handling to airlines. Direct competitor in the US aviation services market.

Regional players

• Aviapartner: European-focused aviation ground services provider offering passenger, ramp, and cargo handling at airports primarily in Europe. Comparable services to AGI but different geographic focus.

Broad incumbents

• ABM Industries: Large US-based facility services conglomerate with a dedicated ABM Aviation division providing ground services, cabin cleaning, and cargo handling at North American airports. Comparable to AGI's North American footprint with broader non-aviation portfolio.

Others

• TAG Aviation: Global business aviation services company offering FBO, ground handling, and aircraft management. Adjacent ground services player with overlapping operational capabilities but focused on business/corporate aviation rather than commercial.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/AllianceGroundInternational
• LinkedInlinkedin.com/company/airport-terminal-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Airport Terminal Services